Roto-Rooter Plumbing & Water Cleanup

THEY ARE THE ONLY COMPANY THAT WE KNOW OF WHO CAN DO A PRESSURE JET LINE CLEANING. WE LIKE WHAT THEY'VE DONE FOR US SO WE CONTINUE TO USE THEM.

THEY DIDN'T DO THE JOB THEY WERE CALLED IN FOR! THEY CHARGED $918 AND DID NOT FIX THE JOB THEY WERE CALLED FOR. I PAID ANOTHER PLUMBER $469 AND THEY LEFT WATER STANDING. I HAD TO GET KITTY LITTER ON IT TO SOAK UP THE SMELL. THEY WOULD NOT RETURN MY PHONE CALLS, AND WHEN I COMPLAINED ABOUT THE PRICE, I WAS TOLD THEY JACK UP THEIR PRICES. AFTER REPORTING THEM TO ANGIE'S LIST, AND THE BBB, THEY DID REFUND $440. I STILL PAID THEM $578 TO CLEAN OUT THE STOCK IN THE BASEMENT AND TO RUN AN AUGER IN THE BASEMENT.

LARRY IRONSUN IS AN OLDER MAN WHO WORKED ON OLD PLUMBING IN OLD HOUSING. HE KNOWS WHAT HE IS DOING. HE WAS WONDERFUL. HE CLEANED AFTER HIMSELF. I WAS VERY PLEASED.

THEY CALLED BEFORE COMING, WERE VERY PROMPT AND ON TIME. I'VE USED THEM 3 TIMES AND THEY HAVE ALWAYS BEEN GOOD. THEY ARE RELIABLE, THEY SHOW UP WHEN THEY ARE SUPPOSED TO, THEY CALL BEFORE COMING, AND THEY DO THE JOB RIGHT.

TECHNICIAN WAS AT MY HOME FOR APPROXIMATELY 5 MINUTES TO LOOK AT THE EQUIPMENT AND WRITE UP AN ESTIMATE. I WAS THEN TOLD THAT IT WOULD $39.95 FOR THE ESTIMATE. A COST I WAS NOT MADE AWARE OF WHEN I MADE THE APPOINTMENT. HAD I KNOWN THERE WAS A CHARGE FOR ESTIMATES, I WOULD NOT HAVE MADE THE APPOINTMENT WITH ROTOROOTER. I WILL NOT BE USING OR RECOMMENDING THEIR SERVICES.

VERY GOOD. THE PERSON CAME PROMPTLY, DIAGNOSED THE PROBLEM QUICKLY, EXPLAINED MY OPTIONS, AND DID THE WORK.

ABSOLUTELY PROFESSIONAL -- ON TIME AND COMPLETELY UPFRONT ABOUT HOW THE WORK WOULD BE DONE. THEY TOOK CARE OF ALL CITY INSPECTIONS ONCE THE WORK WAS COMPLETE. WE WERE VERY HAPPY WITH THE FINISHED PRODUCT.

THEY CHARGED OVER $160 FOR A QUICK INSTALLATION (ONE HOUR) OF A PART THAT COST LESS THAN $20. I WILL NEVER USE THEM AGAIN.

THEY CAME OUT AND DID AN ESTIMATE AND THE PLUMBER WAS HONEST IN SAYING THAT THEY WOULD BE MORE EXPENSIVE THAN MOST PLUMBERS FOR THIS PARTICULAR JOB. THEY WAIVED THE TRAVEL FEE BECAUSE THEY DIDN'T DO ANYTHING. THEY EVEN CALLED BEFORE COMING. I LOVE ROTO ROOTER!

THE PLUMBER ARRIVED ON TIME AND FIXED THE LEAKING FLUSH TANK WITH A NEW FLAPPER. THE PLUMBER WAS POLITE. HE ARRIVED AT MY HOUSE AT APPROXIMATELY 12:30 PM AND LEFT ABOUT 1:20 PM. THE PLUMBER SPENT ALMOST 10 MINUTES SEARCHING HIS TRUCK FOR A FLAPPER WHICH HE NEVER DID FIND. HE THEN DROVE TO THE NEAREST HARDWARE STORE TO BUY A FLAPPER. HE WAS GONE FROM MY HOUSE 20 TO 25 MINUTES. THE TOTAL CHARGE FOR INSTALLATION OF A NEW FLAPPER WAS $161.70 AND THE COST OF THE FLAPPER WAS $12.72, WHICH I CONSIDER WAS TOO HIGH. IF I HAD NOT AGREED TO THE REPAIR SERVICE I WOULD HAVE HAD TO PAY THE SERVICE CHARGE AND MY TOILET TANK WOULD STILL BE LEAKING. I DO NOT FEEL I HAD MUCH CHOICE.

ROTO-ROOTER HAD A SERVICE MAN AT OUR HOUSE WITHIN AN HOUR. HE QUICKLY DIAGNOSED THE PROBLEM AND ELIMINATED THE CAUSE. THE CHARGE WAS $30.00 HIGHER THAN IT WOULD HAVE BEEN OTHERWISE, BECAUSE IT WAS AFTER HOURS, WHICH WAS FINE WITH US.

THEY RESPONDED TO PHONE CALLS, THE PLUMBER WAS NICE, PROFESSIONAL, AND HE WORKED HARD WHILE HE WAS HERE.

HAD SAME PROBLEM 8 YRS AGO-HAD ROTO ROOTER THEN. AS BEFORE-VERY NICE YOUNG MAN-TOOK CARE OF THE PROBLEM OF DRAIN AND FIXED PIPE LEAK UNDER SINK. WHAT I DON'T UNDERSTAND IS THAT HE HAD THE INVOICE READY AS HE WALKED IN THE DOOR. NO SENIOR DISCOUNT, NO IDEA OF THE COST WHEN YOU CALL. " FREE ESTIMATE" BUT THE PRICE WAS ALREADY WRITTEN DOWN.

AFTER CONTACTING ROTO ROOTER TO REQUEST A BID FOR A SEWER LATERAL REPAIR, I WAS TOLD THEY WOULD GET AN ESTIMATE TO ME WITHIN A FEW DAYS. WHEN I STILL HADN'T RECEIVED THE BID A WEEK LATER, I CONTACTED THEM BY TELEPHONE. I WAS TOLD THEY WOULD CALL ME BACK, BUT THEY NEVER DID.

I CALLED AT 11:00 AM AND THEY HAD A PLUMBER AT MY DOOR BY 1:15. THIS WAS NOT AN EMERGENCY. THE PLUMBER WHO PROVIDED OUR SERVICE WAS BOB JOHNSON. HE WAS VERY PROFESSIONAL. HIS UNIFORM WAS CLEAN AND CLEARLY IDENTIFIED HIM AS EMPLOYEE OF ROTO-ROOTER. HE GAVE ME A QUOTE BEFORE HE STARTED THE JOB AND EXPLAINED EVERYTHING THAT HE DID.

I HAVE NO COMPLAINTS AT ALL ABOUT ROTO ROOTER AND THE WORK DONE FOR ME. I ALSO WAS ABLE TO USE THE COUPON DOWNLOADED FROM ANGIE'S LIST WEBSITE AND SAVED $25.

THEY ARE ALWAYS PROMPT AND COURTEOUS.

HE WAS ON TIME AND PERFORMED WORK IN A VERY PROFESSIONAL AND EFFICIENT MANNER.

WE ARE VERY PLEASED WITH THE SERVICE PROVIDED AND WE WILL DEFINITELY USE THEM AGAIN.

ON TIME, COURTEOUS, AND WENT OUT OF HIS WAY TO EXPLAIN WHAT HE WAS DOING. IT WAS A DIFFICULT TUB REPAIR. HE HAD SUFFICIENT SKILL AND EXPERIENCE TO FIX PROBLEM IN THE BEST WAY POSSIBLE.

VERY CUSTOMER-FOCUSED. VERY POLITE AND PUNCTUAL. GAVE ME GOOD INFORMATION ABOVE AND BEYOND WHAT I INQUIRED ABOUT. WOULD CALL AGAIN.

WE HAVE HAD THEM OUT THREE TIMES. VERY RESPONSIVE IN 'EMERGENCY' SITUATIONS. I HAD A PROBLEM WITH THE BILL AND THEY CORRECTED IT RIGHT AWAY.

THE PLUMBER WAS ON TIME, ASSESSED WHAT WAS WRONG, FIXED THE PROBLEM AND ANSWERED ALL MY QUESTIONS. VERY PLEASED WITH THE WORK DONE.

SERVICEMAN WAS PROMPT AND PROFESSIONAL. DID WORK AS EXPECTED AND IN A TIMELY MANNER.

ALL CONTACT WAS BY EMAIL--INITIAL INQUIRY AND MAKING THE APPOINTMENT. CONFIRMATION WAS BY EMAIL ALSO. VERY CONVENIENT.