All My Sons Moving & Storage

indicator Overall this transaction went very bad. The movers themselves were fine except that they did make a huge mess of my home - it was rainy and they did not lay down any paper and left bad mud tracks. The real issue for the *F* rating is their completely dishonest quoting practice. They will send out a sales guy who will tell you the quote is purposely high and the actual cost will not be anywhere near the quote. For example, the *fuel* charge in the quote was for ~$120, when I questioned it before hiring them, thankfully via email, the sales guy said it would not be over $26 and reiterated the *do not worry* the quote is intentionally overstated. After the job, sure enough the bill was just a few dollars under the quote. I called the business after getting the bill I was told there is no way it should be that high, I knew how long they were at my house, etc. The sales guy handed me off to the *ops manager* who clearly was in the role of handling complaints. He informed me that there was no way a sales rep would say that about the fuel charge and his vehicle tracking system showed that they were at the house the time shown on the bill. I told him that was wrong and sent him the email showing the fuel charge item. He agreed to credit my a couple hundred dollars but never did. Finally, I turned to my credit card company to dispute the charges and they did their investigation and credited me $1,000. This firm is dishonest and should never be hired.

Nothing to note

Was quoted a price of $510.00 which included travel time and a fuel charge (?). After the three movers got everything but the couch into our house the lead showed me the invoice...$671.00 which included a one hour rate of $149.00 for an hour travel time...it is 6.1 miles from the apartment to our house, a fuel charge of $73.00, packing fees of $77.00 and two hours at $149.00 each. Now they arrived at our house at around 2:00 and had everything but the couch into our house before 2:15. When I balked at the total the two other movers took their sweet time getting the couch in, pushing the time to 2:30. When I called the office, Sam advised me that Jason the boss would not change the total but the fact that they finished at 2:30 she would knock off around $75.00 plus which would reduce the fuel charge, saving me around $80.00. As of today, the move was on the 4th of June the refund to my credit card still has not shown up. If you are going to use All My Sons moving (and I would not) get an itemized total of all cost in writing.