S & R Heating, Cooling & Appliance Repair

We have been doing business with S&R for over 20 years. We just had a complete new HVAC system installed by them. The equipment and installation went very well and only the highest of quality parts and labor were used. A few years ago in January, we were out of town and our house low temperature alert sounded on a cell in the middle of the night. I called Rob (the R in S&R) and he went to our house at 2AM and fixed the problem. That says it all for S&R. They are committed to their customers comfort and safety and do it well.

Though the repair parts were covered under warranty, the labor cost was pretty high. A second look from a different company revealed that only a subset of the repair (of the original S&R diagnostics) had to be performed. Cost me lot less than the original S&R quoted price and still using covered parts from the manufacturer warranty. I will NOT use S&R again.

Excellent service. The repairman called in advance and showed up on time to remove my old water softener and install the new one. He did a terrific job, explained everythng that he did and showed me how to operate the new water softener. I would highly recommend this company.

They were my prepared company. It was a great company. They have the best technician. They were the only company that I use. They were well trained. If I have problems on my furnace I would call them right away.

It was extremely good. They were professional. They were on time. We liked them a lot.

I received bids from a couple companies for a new furnace, however I decided to go with S&R because of their great customer service, prompt responses, and fair prices. I did my research before deciding on a company because it wasn't a small job I had done and they also had good reviews on Google. These guys did a great job, I would use them again if ever needed in the future.

Raped and overcharged for turning back on circuit breaker. Will never use this company again. Lesson learned. This is one of those business out to overcharge you and make money.

It was only a capacitor, but it was a hot day. Scott got us in by noon. Glad to have it fixed, but cost is alway a surprise on the upside!

Rob stopped by a couple weeks prior to discuss the option to us. He gave us the recommended, middle of the road, and low tier options during the discussion and went over the pros and cons. Cost was in line with competitors that had quoted us before. Install was clean and took most of the day due to some additional work that needed to be done to fix previous issues. Very happy with the results.

Job done well, some mix-up concerning arrival time of installer.

Great! Rob and his crew are all about doing it right. When you call him, he gets back to you. When he says he's going to be there at a certain time, he is. Rob is passionate about his work and making sure the install is done in the most professional manner. His crew is polite and all about not making a mess in your house. They put down runners and left the install area cleaner than it was when they arrived. I was considering a slightly cheaper competitor but went with S&R because I know, based on past experience, if there is ever a problem, S&R will be there quickly to fix it.

He was very good, this guy came right out. When you get somebody that good you tend to hang on to them.

It was awesome. I highly recommend working with Scott and Rob - if you desire quality and attention for a fair price - they are your company.

just fine. Price below includes the annual service plan fee which includes furnace, air conditioner, humidifier and air circulation system

He is kind, personable, answers all my questions, taking his time and working diligently on finding the leak. He also cleaned out my dryer vents. He is prompt, kind and I can't say enough about them. I would highly recommend them for any of the services they provide.

Excellent, real professional repair tech did great job explaining and getting the repair. On time, excellent service at the office too to answers questions, set up appointments and easy to reach.

Great service from start to finish. Rob explained our options, how each would work with our home and temperature preferences. Installation went great. We have used S&R in the past, and continue to have them service our appliances on a regular maintenance plan. Every employee we have interacted with has been great to work with. We can't recommend them highly enough.

We love S & R. I would recommend them. Our neighbor use S & R too. Overall it was great service for us, I would give them a 10. They did a very good job. I think we were unsure about something and they came back. They were our several times to make sure we were okay with the product. I would use them again. The whole heating an A/C system was started in the morning and it was bout 5 or 6 hour job. There was like 2 or 3 people. I think they had 2 trucks here. The workers were professional.

S+R did a great job on my project. I have a non-standard system installed as part of a "green" home and Scott was very knowledgeable about all aspects of the system. The installation crew was polite and professional, and the quality of the work was top notch. Scott even identified some mistakes that were made in the original installation when the house was built and now the entire HVAC system is working better than it ever has.

Rob responded on Friday night and was able to get my furnace going over the phone, was out on Saturday morning to perform a permanent fix.

It's a matter of min before they came, they took up the cloth for just the min. They cleaned the machine, and teach me how to maintain the machine clean. They are very polite and accommodating.

It was an easy fix, but everything went well.

I could not be happier. Our AC died at the most inopportune time, on a Friday with a heat wave on the horizon. Since my boyfriend works from home, it was imperative to get things operational as soon as possible. I made a point of calling several highly rated local businesses over a weekend to see if by chance we could get someone to come out on Monday. Rob called me back the same Saturday that I called and scheduled to come and see us that Monday. They were not only able to help us right away, but they provided financing, explained all of our options to us (even though I could only be there via phone), and did the installation THAT DAY. They also fixed some issues with the duct work that had not been taken care of when the furnace was installed a few years prior. The reasoning for everything they needed to do was explained very clearly to us, and when Rob told me that the recommendations he had for us were in line with what he would want for his own home, I believed him. And because they are a local business with a good reputation and a stake in the community, I was confident in our decision to use them. I have never had such amazing, prompt service from an HVAC company. I am truly impressed. We will use them for all of our future HVAC needs. I cannot recommend them highly enough.

Very pleasant experience. I awoke to find water had soaked into my carpet and the source of the leak was my a/c unit. I called at 7:45 am and got a human on the line. She was super understanding of my emergency and even went so far as to call another customer to see if they would swap times to accommodate my schedule. The repairman, Nathan, was on time. He was courteous, knowledgeable, and most importantly, he did not try to get me to replace my 20+ year old system, when a simple repair was possible. I will definitely use this company for my future a/c and furnace needs.

Rob and Scott and their crew did an outstanding job installing our new furnace and air conditioning. Everyone was extremely courteous and respectful of our home. They were meticulous about the quality of the job, explained how to operate the furnace and a/c and how they were different from our old system, and answered all of our questions. We have been S&R customers for a long time. Alex (and Grant before him) have done excellent work with our seasonal maintenance. From the owners to every one of their employees we have met, they care about their customer. It may seem like a small thing, but at the start of the job every member of the crew made a point of introducing themselves to us. I know we could have paid less for a different brand or with a different contractor. But a transaction like this is just as much about trust as it is dollars. S&R earned and keep our trust.