JERRY'S FLOOR STORE

Jerry’s has a great selection of products. We went in asking to see what was in stock before ordering and how long to get installed. We were told 7-10 days once product was in. Product came within a week. They took over 7 days to get the install done for 1300 sq feet. We were told installers would be done in 3 days. Installers also did not have the right shoe color so they had to be painted. This held project up another 2 days waiting for product to dry. Installers were supposed to finish but came to job next day at 12:30 instead of 10am per their request on a Friday. They did not make up time next day because it was a Saturday and pushed project into the week. As of today Thursday they still are not done and there was no communication about the latest delay. Jerry’s does not meet timeframes nor do they communicate at sale about my potential delays and blame staffing shortages for this when asked. Being up front about project and completion times should be top of mind versus excuses! They did not ask offer any discount for their issues and we paid in full before project started. Buyer beware and don’t pay in full!

Terrible - First off the huge delay with cutting. Once the countertops were delivered it was a disaster. The countertops were different thicknesses. The countertops were cut too short on one run. The countertop with the sink cut out was also cut wrong. Then Jerry's had to take the countertops back leaving me with nothing! A delay again with ordering. We had to go and pick out new stone and wait for it to be shipped. Finally it arrives at Jerry's Floor Store and we go to look at it. The granite piece had stains and glue on it that I asked to have removed so I could see the entire slab. The grudgingly went about removing the glue and low an be hold the granite had a huge crack in it. I could not believe it. I asked for our money back. They wouldn't even offer us a deal on the remaining quartz countertop for our island. The funny thing is - it took so long for us to get it cut and installed - BUT, boy was Jerry's Floor Store prompt when they wanted to get their slab back. Time delays - the price wasn't worth the headache. See my review for their flooring. Who would think a company would get two substantial orders wrong? Please see my A+++ review for DISTINCTIVE STONE INTERIORS. DISTINCTIVE STONE INTERIORS knows how to treat a customer and they deliver quality from start to finish!

Very very well

It went terrible. We made selections for every little component of our new home, and had ZERO issues, except for every area Jerry's was in charge of. Flooring - this category was the least issue we had with, although we had to have them come back and re-stretch the carpet, since there were creases everywhere. They also forgot to put tile area by our lower level door, so they had to come back and add this. Also, they installed a different tile than we chose, but we left it since it wasn't too bad. Countertops - We made our selection months before installation, then 2 days prior to installation we were told we had to drive 2 hours away to choose something different. When we went to choose, there were no options in our "price category". We finally spent the extra money and chose a new one. Backsplash - this still hasn't been fixed, nor do they have any intention to fix... When installing backsplash, professionals are supposed to use a 'silicone' between the cabinets/countertops and the backsplash. Installers decided to use grout instead, and now is cracked in every spot. We have cracks running across the entire backsplash and looks terrible. SHOWER - We spend $10k to upgrade our shower, to a walk-in, all-tile shower. The accent tiles were never installed, so instead of redoing properly, they just cut it out. This created unevenness, and the accent tile began to crack. The main tile was also not consistent, meaning different patterns all over the place. They cracked the tile pieces surrounding the shower head and valve. The tiles at the top of shower are uneven, and they attempted to cover this up with a lot of grout. There is also grout running along all the edges, and is uneven. All experts have told us, grout should never be used for the edges. The floor tile are all uneven and doesn't have a consistent pattern. Lastly, the tiles are incredibly uneven. If you measure from one side where the accent tile begins, it's over a half inch difference on the other side. Regarding the shower, they offered to replace the accent tile only, and refuse to correct anything else. After having 5 different tile experts review the job, they've all confirmed how poor of a job was done. Needless to say, arbitration begins this week. I urge anyone looking for a professional job to done, look elsewhere than Jerry's. Not only all the issues mentioned above, they've been incredibly rude and truly do not care if their work was done poorly. It's only about money to them.

n/a

Working with Bob Kidd for this and other work has been a pleasure. We changed our minds and designs numerous times and took months before we were finally made our decisions. I forget just how many samples we took home during this time, and how many times we came back to Bob and stated we had changed our minds, but Bob remained professional and patient with us through out the process and answered all of our questions and concerns. We have used this particular Jerry's Floor Store in the past and will continue to use them as our modeling project continues.

After getting estimates from several other companies, visiting Jerry's Floor Store was a pleasant experience. We told them our budget (small), and they showed us their best options for the money. The others (told us we couldn't do it for our budget, and tried to sell us more expensive options). The installers were great, did the job quickly and professionally. Not only that, they told me 8-10 on the install day, and showed up at 8:03! Very satisfied with the cost and results! Would definitely use again.