Quality Heating & Air Service Inc

Tech gave me an estimate of $280+/- for simple valve replacement. The bill came to $460 for fifteen minutes worth of work. They will not give a breakdown of parts & labor. You will note all the 5 star reviews are years old.

They came out next morning after I called. Fixed the problem fast and I was even to work on time. Great service!!

They did a great job, we would hire them for other services.

Just fine.

Jim was personable, methodical, experienced, creative and efficient, all while treating me very well, and teaching me things for my maintenance mechanic to include on his normal maintenance routine. We will be very happy to use Quality Heating & Air Service Inc for all of our work from now on out.

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The induction assembly started to make a horrible noise (sounded like bearings going bad).  This was on a Saturday morning, and of course on one the coldest mornings.  
I called Quality to have them check it out.  They came when they said they would (45 minutes after I called) and confirmed it was the bearings.  Given that it was a Saturday, he said he couldn't get a replacement unit until Monday morning, so he worked with the existing unit to oil the bearings and work with the unit to get it to a "stable" condition to last me the next couple of days.  The repair alone did wonders and held as he said it would until they could come back with a replacement unit.
They called on Monday morning and said they had the part and could come install it any time I was ready.  They were there in about 30 minutes.  The entire installation took less than an hour.
Everyone I have dealt with at Quality has been very friendly, and professional.

We used this company in our old home to replace a bad Acoil. We moved this spring and during some recent hot days, found a puddle of water under the furnace. After a repair call (Gary) to inspect the unit and figure out what was going on, decided we needed to replace vs. repair a 20 year old system. Gary was great, knew a lot and willing to show us and talk us through in detail what was going on.
The staff got us scheduled in quickly, and made recommendations to maximize our ROI and also fully utilize rebates to our advantage. They arrived when they said they'd arrive and were very professional and courteous. Mark and his staff were fabulous! They were very, very courteous to our family when they were here working and Mark spent a lot of time walking us through the new system, even helping us program the new digital thermostat system.
Hopefully we won't need them again anytime soon since we just purchased a new system, but if we do, we're calling them. They were great to work with and could not say enough about how nice and accommodating they were to us. Thank you!

First call end of June 2013, they said we needed a new evaporator coil. Service call $88.

Second call they replaced the evaporator coil $951.

Third call a couple weeks later A/C not cooling. They found another leak.

Fourth call a couple weeks later A/C not cooling. They found another leak.

This spring A/C not cooling. This time they decided the leak could only be in the pipe going from the A/C to the furnace which in our house runs under a cement slab. I was told by the repairman that it would probably run about $800-900, but the office would email me a quote. A week later the quote cam in at $1,865.

I let them know that we were disappointed in their service and quote. We feel that they had no idea what they were doing and never found the original leak.

The company I did call found the evaporator coils full of water and leaking.

Excellent! Extremely professional. Explained process. Completed all work in one day. Work very, very well done.

After getting a bid from another repair service, we contacted Quality. They were responsive and courteous. And they suggested an alternative blower that would save me money. Their serviceman, Gary, is experienced, knowledgeable and trustworthy. This is the furnace company everyone should use! I will use them from now on!

I set up the initial appointment w/ Bob. Gary performed the work. Gary arrived at the appointed time and concluded that our existing air exchanger was no longer working because the motors were burned out. He priced out two options: a new system or replacing the old motors. We decided to go w/ the new system. Gary came a second time and installed the new system. He worked efficiently and cleaned up thoroughly. He needed to get a wiring diagram from the manufacturer to complete the hookup. He came back a third time and performed that work quickly and completely. We were very pleased w/ the overall work, responsiveness and fair pricing.

Tech was over 2 hours late. When I called to inquire, management told me techs were doublebooked and tech would call when leaving previous job. My husband took off work early to meet the tech and had I not called after an hour, we never would have known that the tech was doublebooked and not going to show up for over 2 hours after the appt time. Tech diagnosed leak in evaporator and gave us a quote immediately which I appreciated. However, his computer program was not completely setup and unbeknownst to him, the evaporator was not in the computer program so it did not appear on the quote nor was it included in the price. He tried to send another quote the next morning at 6:00 am and it was still wrong. I called management to finish up the quote and get on the schedule, but management was not willing to finish it. Instead they said the tech would have to call me (even though I'm sure he was again doublebooked that day as it was the first hot days for the summer). Tech sent another quote and it was still incorrect due to the evaporator issue. I called another vendor and bought from them. I have no complaints about the tech and I may use this company in the future as long as it's not a busy couple of days for them. We did have them out earlier in the year to fix our furnace inducer and all went well. But this particular appt was a really bad experience. I was ready to spend money with them and really wanted the Carrier brand but couldn't wait for them to figure things out. I felt management should have been able to finish up the quote for me especially since management knew the computer program was not complete.
When I received a follow up email from the tech on my quote a month later, I responded with my experience and how poor I thought it was but made sure to let the tech know I felt it was a management issue, not a reflection on him. Needless to say, I have not heard any response from management with an apology. I also advised them I would be writing this review so others could be aware of their management style or lack of it.
Thanks
Nancy

Everything was done curteously and professionally. I would highly recommend them.

Jim evaluated the issue and had it resolved in a few minutes.

The installers were courteous, knowledgable and professional. The salesman answered all of my questions, was very honest about what I needed for my size and type of home and provided all of the paperwork necessary for rebates etc. Previously, my air conditioning unit was just sitting on the river rock landscaping, the new unit is on a nice pad. Mark (one of the installers) took time to explain the new programmable thermostat and let me know that they would be back out in the spring when the weather was warmer to make sure the air conditioning unit was functioning properly. Overall, a very positive experience.
I received three estimates (all from Angie's list vendors) and they were the best price and the service was great.

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They were very competitive in their price. It was the hottest day of the summer and they came out right away. They arrived on time and completed the work in the allotted time they said. I was happy with the service.

The exprience was good.

They did the work in a timely fashion and quickly. It turned out very well.

The worker was nice. He walked me around the unit and told me what I could do each year. They treated me well and answered my questions without being condescending. I did not have any complaints with the service. We have had no problems since they came to perform the work. They also came on time.

The technician was friendly. They performed good work. I was happy with their services.

They were really nice. It was the first time that I used them. I don't have any complaints, will use them again.

The service was good. For service people, they were prompt.

This particular service was performed at my personal residence vs one of the rental properties I own, but I have used Quality Heating and Air for 7 or 8 years now for heating and air conditioning problems at all of my properties and have found them to consistently provide high quality service at reasonable prices. Services have included everything from routine inspections and tune ups for furnaces and central AC systems to emergency services for heating failures in winter, and everything in between. Some of the things I like most are that they are locally owned, not a franchise, they respond quickly, call if they are running late for some reason, and have often shown me how I can fix a simple problem myself. For example, the igniter on my furnace is prone to oxidizing and then will not light. They showed me how easy it is to remove, clean, and put it back in myself rather than paying them to come out once or twice a heating season. Honesty like that goes a long way !!