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Founded 1998 • With Angi since May 2006
12912 Ventura Ct Ste 21
Shakopee, MN 55379
Service Provider ResponseOn 6/25/2013 (member name removed) called Quality Heating & Air Services and reported that the air conditioning at her residents was not cooling. The following day 6/26/2014 a Quality Heating technician arrived at her home and used his gauges and found that the system was empty of refrigerant, he then proceeded to use an electronic refrigerant detector and found leaks in the evaporator coil (A-Coil). The home owner was informed of the problem given a proposal which she accepted on the repair of the system. On 6/27/2013: A Quality Heating technician returned to (member name removed) home and performed the agreed to repair. He completed the evaporator replacement, then pressurized the system to check for leaks and when none were found, he charged and tested the system which was working correctly. This replacement evaporator Coil has a 10 year warranty against manufactures defects and Quality Heating has a one year labor warranty. 7/7/2013: A Quality Heating technician returned when (member name removed) reported that the system was not cooling. He pressurized the system and using his electronic refrigerant detector found NO leaks at the evaporator coil, but did find that the valve cores were loose, so he replaced both valves and charged and checked the system and found no leaks. There was no charge for this service. 7/11/2013: A Quality Heating technician returned when (member name removed)reported that the system was not cooling. He pressurized the system and using his electronic refrigerant detector found NO leaks at the evaporator coil, but did find a leak at the outdoor condensing coil, he brazed the leak, pressurized, and charged the system with refrigerant he then checked the system for leaks, none were found. Once again there was no charge for this service. 6/2/14: A Quality Heating technician returned when (member name removed) reported that the system was not cooling. He pressurized the system and using his electronic refrigerant detector found NO leaks at the evaporator coil, or condenser coil. Technician did notice that the line set that carries the refrigerant inside of the house runs into a pipe and below the grade (picture attached) , he check the pipe with his meter and detected refrigerant present at the line set, which is not accessible. He also noticed that other line sets in the development (picture attached) had been changed and had been rerouted up the side of the townhome and into the house, therefore eliminating the below grade issue. He then informed (member name removed) that a quote to replace this line would be sent to her and gave a ball park estimate of the cost. The information was returned to the office were the time and material for an estimate were put together and sent to (member name removed), she never responded to our quote. The next time we heard from (member name removed) was a complaint form from Angie’s List. She stated that a different company came in and said the coil was bad and there was water at the coil. If the evaporator coil was defective (we found no leak present when we were there) there was a 10 year warranty on it and the company that removed and replaced it could had the coil replaced under warranty. If (member name removed) ran the system when it was low on refrigerant it could have frozen the coil and it could have caused a leak. One of the natural byproducts of the air conditioning system is it creates water from condensation at the evaporator coil that is why all systems have drain hoses, if the drain became plugged it could cause the water to over flow and there would be water at the furnace. Also if the coil did become frozen from either running it while it was low on refrigerant or if the filter was dirty and caused low air flow it could also cause a great deal of water to form which would over flow the small catch pan under the coil. We fully stand behind that our work was properly diagnosed and correctly performed, the additional issues (which we did not charge her for) were not connected to the original replacement of the evaporator coil and we believe not such that it would cause the refrigerant to leak out as fast as it did and there for is why we firmly believe that the leaks in the line set that goes under grade are the problem. We also have issue with the fact that we were not informed from July 11, 2013 until June 2, 2014 that there was any problem with the system not cooling, and therefore believe the systems was operating properly and only after an amount of time did the refrigerant finally leak out from the line set and caused the no cooling situation.
Service Provider ResponseHi (member name removed), We are sorry that you were not satisfied with your experience, we strive to make improvements here at Quality Heating and appreciate your feedback. During the first heat wave of the summer it is always difficult to know our technicians exact schedules, we get very busy and some appointments run over their time. We want to give our customers our full attention at appointments and it is sometimes inconvenient to the next customer in line. Our technicians always make a call to alert the next customer when they are on their way. We understand that not everyone works where they can leave and needs to take time off, but unfortunately this is how the process has to be for our line of business. We were in the process of learning a new software dealing with our quotes and are very sorry that you experienced our services while we were working out the kinks. We hope you can relate that learning a whole new process can be tricky and we have learned from our mistakes and continue to try and improve our relationships with our customers to make it easier and more convenient to get a quote on services and products. Again, thank you for your feedback and we hope that you will give us the chance to improve your opinion on our business with your next heating/cooling need. Sincerely, Quality Heating & Air Services, Inc.
Service Provider ResponseDear [member name removed], Thank you for your review. We are fairly new to Angie's list and are learning the processes as we go. The appointment was made on Angie's list during the extreme heat wave and high humidity levels, which in turn created extremely heavywork loads for techs and office personnel. The appointment on Angie's list was mistakenly not synchronized with our office's appointment schedule. We apologize for the oversight on the appointment. We hope you understand that we are learning this technology but it in no way represents our HVAC knowledge and procedures. Thanks, Quality Heating & Air Services, Inc.
We sell different. We service different. Experience the Total Comfort difference, since 1956. If you’re in need of heating and cooling services in the Minneapolis-St. Paul area, Total Comfort is a skilled, award-winning HVAC company that can solve all your needs! From AC repair to furnace replacement, HVAC maintenance, and more, we are here to provide you with trustworthy, quality, affordable HVAC services in the Minneapolis-St. Paul area, from Brooklyn Park to Eden Prairie and everywhere in between! Since 1956, we’ve been doing whatever it takes to ensure each of our customers are 100% satisfied with their heating and cooling service. As a locally owned, customer-focused company, providing honest, quality work to our neighbors in Minneapolis-St. Paul is our #1 goal. Every job we do is performed with respect and courtesy, leaving you satisfied in a more comfortable home! For unparalleled HVAC services, experience the Total Comfort difference now! For top-quality products and service from technicians with the latest industry knowledge, contact us today.
As a quality driven company servicing the Twin Cities metro, Stafford Home Service offers a full range of residential electrical, heating, cooling, home entertainment, and home security services. Our trusted workmanship is focused on providing customer improvement to living or working environments to each and every customer. This commitment to excellence is evident through our pride and our customers’ satisfaction in a job well done. At Stafford Home Service, we offer four cores areas of expertise: comprehensive residential services, HVAC (heating, cooling, air quality, and ventilation), home entertainment system design and installation, and home security installation. Our experts are trained and certified to offer a large variety of services including appliance wiring, electrical service upgrades, sauna wiring, indoor/outdoor lighting design and installation, furnace installation, HVAC repair systems, computer networking for home systems, home theater design and installation, alarm system installation, security camera installation, and much more. Stafford Home Service holds true to the fundamental values that built our business – including satisfaction guarantee, quality workmanship, dependability, and reasonable pricing. Our team puts your priorities first, and we pride ourselves on our friendly and professional service from the moment we answer your call. To learn more about us, our many financing options, and our services, please visit our website or give us a call today!
2022 Super Service Award
McQuillan Bros Plumbing Heating and AC is a FAMILY OWNED and operated company that has been SERVICING HOMES SINCE 1883. With a 100% craftsmanship guarantee, you can rest assured knowing your plumbing and HVAC issues will be addressed properly and quickly.
Radon testing, radon, detection, radon mitigation, air conditioning repair, air conditioning installation, central air conditioning systems, furnace repair, furnace installation, furnace service, boilers, air exchangers, air cleaners & humidifiers, sheet metal fabrication, ductwork & welding, design, fabricate, install & precision air flow control systems for critical room environments.
Quality Heating & Air Service Inc is currently rated 4.7 overall out of 5.
Quality Heating & Air Service Inc is open:
Monday: 7:00 AM - 5:00 PM
Tuesday: 7:00 AM - 5:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 5:00 PM
Quality Heating & Air Service Inc accepts the following forms of payment: Check, Visa, MasterCard, Discover
Yes, Quality Heating & Air Service Inc offers free project estimates.
Yes, Quality Heating & Air Service Inc offers eco-friendly accreditations.
No, Quality Heating & Air Service Inc does not offer a senior discount.
Yes, Quality Heating & Air Service Inc offers emergency services.
No, Quality Heating & Air Service Inc does not offer warranties.
Quality Heating & Air Service Inc offers the following services: Radon testing, radon, detection, radon mitigation, air conditioning repair, air conditioning installation, central air conditioning systems, furnace repair, furnace installation, furnace service, boilers, air exchangers, air cleaners & humidifiers, sheet metal fabrication, ductwork & welding, design, fabricate, install & precision air flow control systems for critical room environments.