SERVPRO of Cottage Grove/Woodbury

unknown

Servpro was great. The water damage occurred over the weekend and we called Servpro on Monday. They were there later in the week to remove all of the water damaged materials and to set up the equipment to dry out the kitchen. All of the staff were professional and worked well with our insurance (State Farm). They were late for the appointment on the final day due to an emergency at another location but we were able to reschedule to later that day. There were a few charges on the final invoice for projected work that they didn't end up doing. When I called the office manager she was very polite, apologetic, and worked with me and the technician who did the work to get the story and invoice straight. Hopefully, I never have water damage again, but if I do I will definitely be calling Servpro for the cleanup.

Very professional and did a wonderful job. Thorough in their estimate as to what they would do. Other estimates were not clear and left you with questions. Some of the estimates said the price would increase should they find something else. Their huge fan left an oily-tar spot on the carpeting. No question as to whether or not it would be cleaned and not an easy stain to clean. Their two young men did an excellent job and not a sign of that stain is evident. All of their workmen were extremely pleasant.

.The problem was really upstairs from me. She was very professional and wrote a letter to our Management company of her expertise on what needed to be done. She even took pictures of upstairs and took much time to explain how to properly get rid of the odors. I did not hire only because family of the dead man hired the only other biohazard clean up company in Minnesota. Unfortunately all this was not done timely but this was not the fault of ServPro?they did their job very well. Very stressful time for me because I had moved out a few times while they were returning my place to normal?..(they being family of man who died and our management company).

It was fine- the service was excellent in getting an estimate, and I'm sure the work would have been great. We chose not to use them because it was cost prohibitive for our budget.

Overall, the basement looks better than it did before the flood. But getting their was a struggle ... * an error in ordering the baseboard trim delayed the project completion such that it took four months to complete the work! * time delays were exacerbated by a rash of storm damage in the Twin Cities at the end of June, moving our work down on Servpro's priority list. * The quality of repairs was excellent with the exception of the painting, which had to be reworked several times. It was a BIG convenience to deal with only one company for both the drying and repair jobs. On a personal note, Mark and Pete were a joy to work with on the repairs. And Omar and the two Jose's were also very fun and efficient as they worked to dry-out the basement. Terry, who manages the work, was professional and polite -- but I suspect he was also under extreme pressure from his ownership to take on a lot of work and had to repeatedly apologize to us for the long delays. A caution to anyone hiring a firm like Servpro to mitigate water damage: They are paid a fixed cost, and therefore work incredibly fast to dry-out your home. Be sure to carefully supervise the moving of furniture, cabinets, etc. both from the standpoint of minimizing damage and insuring you are happy with where things are "placed" in the interim because you may be living for months with things out-of-place. One final note. I passed on rating the cost because Servpro and my Insurer were using the same software program to estimate the charges and I was only on the hook for the insurance deductible, regardless of the total cost.

I had questions regarding fixing dry wall that had been cut out to fix the shut off valve and the employee stated that I should be hearing from Terry regarding repairs, in fact he was surprised that Terry had not been to the house already. Terry did not call me so I called the company several times to talk with him, but he never returned calls which is why the rating was low. I was annoyed that I wasted several weeks waiting for him to contact me to complete the project, I finally had to contact a dry wall person myself.

Terry from ServPro came to my house after i had some water damage in my basement. I was already well into drying out my basement but was unsure of the extent of damage. Terry advised me of what i need to do further and what services they offered. In the end i did not need there services at this time and they did not charge me a dime. Top quality, fair and honest service. I would recommend Servpro to anyone and definitely use them again in the future.

They were good about being neat and doing the job. I would recommend them. They were on time and they came back whenever needed to check their equipment. They were very efficient as well.

They did a wonderful job. They did not even have to clean the furnace and they did it just as a courtesy and did not charge me for it. They were very pleasant people to work with.

The service was great. I have a severe allergy to mold and they were able to take care of it and were very responsive.

The service turned out very good. They came out several times over a period of a few weeks to bring different drying equipment. The final job was very good. They even had cleaners come out to clean the carpet at the end of the job. They worked well with my insurance company and took away any work I needed to do with getting the work taken care of.

It turned out wonderful. I could not have asked for any better service. They worked well with our insurance company and that was another plus with using this company. The foreman and the guys that did the work did a great job. The foreman came out to check on the work after it was completed. They came out quickly to do the job and were very punctual.

They did a good job, but never gave me a receipt for the money I paid them.

I had a water filter improperly installed by a friend. I left for business and returned two days later to find my home flooded. The flood affected two entries, hallways, laundry area, kitchen, dining and living rooms. My neighbor's kitchen, dining and living rooms were also impacted since we share a common town home wall. Everyone was top-notch and came through 100%. From Melissa, who took the first call, to the owner's immediate response, the clean-up/drying crew, sheet-rock/painter, and flooring installer. I could not have asked for better service. In fact, I didn't have to ask. Even after their thorough job, they still asked if there was anything else they could do for me and if I had further questions or needs, to not hesitate to ask. The SERVPRO team turned a very stressful situation into a positive experience. SERPRO did follow-up monitoring and inspections. SERVPRO worked with my insurance company to expedite the process.

I installed a new garbage disposal and didnt punch out the drain hole from the dishwasher. We didnt notice untill after we ran 3 dish loads that the water was draining down into our finished basement and the drywall ceiling collapsed. They got out to our house in about 90 minutes and got the work almost complete that day. Very professional and I only had to pay my deductable and they are handeling the insurance claim.