The Garage Door Guy Inc

Very well. Arrived on time, performed work quickly and didn't hesitate to agree to additional service (serviced existing door opener).

They were on time and did the work well. The cost is what I would have expected. I would use this company again.

Kevin from Garage Door Guy came our for our estimate, was very knowledable about the doors. Our door was installed that Tuesday and we are very happy with the product. They were timely and very professional.

Our experience with The Garage Door Guy was great. Our door was replaced due to issues with the old door. When we weren't able to get into our garage, he was willing to come right out and help us. He helped us choose a new garage door and advised us against getting a more expensive door that we didn't need. My only down point is with the quality of the wood that they used to trim out the new door. They used scrabbly pine and I will have to do quite a bit of sanding and/or patching before I can paint. Otherwise, this was a smooth project.

These people are great. They arrived right when they said they would, worked till they had the door and opener installed and the frame repaired.

Their advice about choosing doors was helpful. Their bid to replace all 22 garage doors was reasonable. They communicated with all the homeowners and worked with each of them to schedule the door replacement so it was convenient for each of the homeowners. They were neat and professional. They kept to their schedule and brought in additional workers to make sure they finished on time. The work is top notch and Kevin was great to work with. I enthusiastically endorse The Garage Door Guy!

They came very quickly and got the job done. He did a couple of other things that make the door work better. He explained things on what could and should be done. They put in springs that exceeded the builder's quality. It was a very positive experience. I have recommended him to other people.

My experience was great overall. I attempted to go to work and the cable snapped on one side. I could not open the door manually. I did a quick search on Angie's List and found The Garage Door Guy with many positive reports. I called around 6:30 AM and left a message. In about an hour I received a call back. I explained my situation and said they would be able to get out around 11 AM. Got a call from Tony just before 11 AM and he said he was on his way. He arrived when he said he would and fixed our door quickly. Also, performed all of the extras I was told about over the phone with my initial contact.

Our garage door was falling very hard. Our garage opener was not working. I called and explained what was going on and they gave me an estimate based on what I told them. They said once they came out they would check to make sure they were correct. They told me if I needed a new Opener how much that would cost as well. They arrived on time and checked everything out. I thought I needed a new garage door opener. They said all I needed was replacement parts with a garage door adjustment. They adjusted the door and replaced the garage door part and with in one hour everything was working GREAT. The honesty and EXCELLENT work done by this company is refreshing. I would recommend them in a heartbeat.

They were excellent. They came when they said when they were going to come. The serviceman was very courteous and prompt, and he was very good about explaining how to use the new garage door opener and the features of it. He did point out the problem I was having with my rollers, that they were squeaking, and he told me how to repair it. He quoted me the price for doing it, and it was very reasonable, and now my garage door does not squeak anymore.

The experience was great and I will definitely call this company again as this is the 2nd time they have responded very quickly to my call. The only comment I would make is that it would have been nice for them to install the light bulbs in the opener - not a big deal - but after they left we had to get the ladder out to put them in - seems like it would be just as easy for them to do it during the installation - and would just make the experience that much better.

Our garage door was acting up - it wouldn't always go all the way up and wouldn't always go all the way down. The cold weather seemed to make it worse. I called Kevin at the Garage Door Guy - he answered the phone, I explained the problem - he said he could be out the next day between 10 & 12. He said it sounded like it just needed to be tuned up. Kevin arrived at about 10AM the next day and said, "This is a really old door." which didn't sound so good to me. But, he said he would see what he could do. About 20 minutes later he let me know that he had it working again, but truthfully he wasn't sure how long it would last. He said that everything about the door and opener was old and about to give out and that while he could make lots of money doing repairs, he wouldn't recommend putting any more dollars into it. He advised the next time something stopped working to just replace it. We discussed the cost for a replacement door and he was on his way. He charged us the minimum $85 fee. The door is functioning great at this time, but when we get ready to replace it, we will definitely call this company. They were quick to come out, they didn't try to do more than necessary. Frankly, he could have told me we needed a new door at that time and I would have thought that to be the case. I admire the integrity that was shown and appreciate that he got it working so we didn't have to spend the dollars for a replacement quite yet.

I called on a Saturday and made arrangement for the technician to show up on Monday morning. When I called on Monday morning to get the exact time, there seemed to be communications problem within their company and lost my appointment. They were able to send a technician in the mid afternoon. The first quote was based on their ability to fix the motor mount. They even tried get some parts from another machine to repair the computer board on my motor mount. Once we decided that the motor mount cannot be fixed, they quote my a new price for a new motor. I ended up having a new motor with more power. They kept me informed of their progress and I was happy to have a new more powerful motor. I had left them to finish the work and paid for the service for an appointment. They were trustworthy and finished the work with instructions for 15 year old my son to setup the remote and controllers.

The installer arrived on time. He quickly replaced the old opener and lubed and adjusted the garage door.

Great! The first call was an emergency repair of a broken spring; door would not open. We asked for proposal to replace the door and they provided no-pressure proposal that seemed reasonable compared to other estimates we had. The door was replaced on schedule, no delays, and no changes in what we had asked for. These folks are true pros, they know what they do and they do it well.

Called on Thursday before a holiday weekend; they offered to come out on Friday, but I opted to wait until the following Tuesday since it wasn't an emergency for me and it would be easier for me to be home. I talked with Dean, who gave me a two-hour window of time for Tuesday morning; Kevin (who did the work) was concerned that he would be a little late and left me a message, but did indeed arrive within the specified window. He looked at what the problem was (garage door stopping and reversing repeatedly when opening and closing); he confirmed it would be a service call fee of $85, which is exactly what I wrote the check for when he was finished. He'd fixed the problem and done some general service (lubricating hinges, etc.) all within about half an hour; he showed me what he'd done and provided some general information on what had caused the problem to begin with in case it caused problems again in the future. I appreciated that they came prepared with a new garage door opener (just in case), but also appreciated that he didn't even suggest installing it when it was clear that the opener I have is very functional, but just needed some adjustments. I also noted that he offered praise to the installer who put in the door (through a local home store, not The Garage Door Guy), citing that the fit was unusual as was the structure available for the installation of the opener itself (it's an old house, with some quirks). It's nice to hear professionals appreciate the work of other professionals. I would definitely use them again, and will recommend them to anyone!

I would not recommend them. They wanted to charge me $280, after they first quoted me for $180.

He was very thorough and he made some great suggestions of things that would work better. He came right out and was very professional. He was very punctual.

From the first phone call, the service we received was excellent. Everything about our door and hardware options was explained in detail and has proven to be accurate. The actual cost matched the estimate - no surprises. The workers were friendly and professional, leaving everything clean and in perfect working order. The turnaround time from estimate to installation was less than a week and everything happened right on schedule.

My garage door would not open more than 1". Called The Garage Door Guy based on their rating in Angie's List. He diagnosed it immediately over the phone, asking if the spring was broken (which it was). Gave me an estimate over the phone & told me what was included (replacing the spring & general maintenance). Came out the next day to repair it. He uses a heavier gauge spring that what was originally on the door. Took less than one hour. The price was exactly what he said it would be.

Came when they said they would, charged what they said they would. Overall a smooth and easy process. The tech suggested that we may need a new door before long and said the price for door and installation would run $645. Apparently they can replace just a panel, but we will need two panels replaced and by the time that is done it would be $500 anyway. I will keep them in mind for this project if it does become necessary.

Our call was returned promptly and we set a day and time for the repair. Jeff called to confirm appointment day of and arrived at exact time quoted. He explained the problem before starting the job and then finished without any delay. We had also asked about replacing our old garage door and he advised us that our door was in perfect shape and balance and told us that you don't find garage doors like ours anymore. Just a quick power wash and paint job should fix it. We were very impressed with his service. We appreciated his honesty and tips to keep the garage door working properly.

Whenever I called him, he was more focus on what was in it for him instead of customer service (really making sure what I needed). There were some communication problems.

Dean was prompt when I met him to look at our garage door and provide a quote. Dean explained everything thoroughly and clearly. When I called him later with my decision to move ahead, he was able to schedule the install within a few days. The installer (Jeff) arrived within the time frame promised and completed the job in about 2 hours. Jeff explained how to use the new openers and answered all my questions. At the completion of the job, Jeff swept the entire garage floor cleaner than he found it. One minor complaint: I found a nail and a screw in the driveway afterward, it was dark when he left. Overall, very satisfied and would hire again. Recommended!

Dean came to make an estimate, and gave me several options with very clear explanations of each. He took plenty of time to talk to me and to understand what I needed for my 100 year old house. The higher cost reflects my choice of the top quality elements. When I decided which door I wanted, he ordered it and in 2 weeks it was ready. The installer was on time, friendly, and also explained the operation of the new door and opener to me and my family. I am very satisfied with the result of this job.