The Garage Door Guy Inc

They were an easy company to get ahold of, schedule, and they showed up right on time! Can't ask for more than that. They are in my phone for future reference.

We have used Garage Door Guys multiple times. They are always fair priced and gets appointments scheduled right away. We have used them to replace openers, full doors and fix our problems over the years. They always do a great job.

We noticed that the main spring above the garage door had broken in half. After reviewing Angie's list, I called THe Garage Door Guy as it is a local company with good reviews. I called and explained what was wrong and was quoted a flat rate for the spring replacement. As our door was still working fine, the service was scheduled for the following afternoon. The technician was on time, replaced the spring, inspected the entire system and even helped me change the battery and resync our remote access pad. I recall the whole service taking less than an hour. We also recevied a lifetime replacement guarantee on the spring.

I can't say enough good things about this company, this is our second time using them. The coil spring on our garage door broke last night, and I left a message on their voicemail at 10pm. They called me back at 7:00 this morning to schedule an appointment, and it was set for them to arrive today between 12-2. At 11:45 Mark called to say he was on his way - yayyyyy, a company that shows up right when they say they will! Mark replaced the broken spring, and had it taken care of in about an hour. I asked him if we should replace the spring on the single stall door at the same time, but he pointed out that those usually last quite a bit longer as that stall is rarely opened, and from his looking at it it didn't seem to be necessary. I appreciated the honesty, rather than trying to sell me unneeded work. Price came in at exactly what I was quoted on the phone - $179 with a lifetime warranty. The tech (Mark M) was super nice, I felt very comfortable having him working here while I was home alone. Nice guys, great company, highly recommend them!

The spring broke on Saturday evening. I called The Garage Door Guy on Sunday morning and he was able to come out on Monday afternoon between 2:00 and 4:00. He actually arrived about 15 minutes early and was able to get the springs installed by the time I got home at 2:00. He recommended that the rollers also be replaced for an additional $50. The ones on the door were over eight years old and I had never cleaned or lubricated them and they were pretty rusty and a couple were even stuck. I agreed to replace them and after he installed and lubricated them, they are much quieter and smoother than before. Very professional and friendly. Would definitely use them again if needed.

What a fantastic experience. Called Monday late morning and Mark arrived about 2 hours later. Fixed the garage door in about 30 minutes. The price was way less that I expected and I am thrilled with the service. Don't hesitate to call these guys, they are AWESOME!!!

A roller had slipped out of its track making the garage door difficult to open and close. One side of the bottom panel of the door would bend into the garage when it was closed so I had rigged up an old tire, sand grit and a 40 pound bag of topsoil inside the garage to keep the door from bending in. My toddler granddaughter was sorely distressed when I told her we couldn't open the garage door to get to her little wading pool until I could find a garage door guy to come out and fix it. Went to Angie's List and called a couple of places with no feeling that either one was right for me. Then, lo and behold, I stumbled upon a place actually called "The Garage Door Guy". Seriously, how cool is that?! The man who answered the phone was so calm and courteous. Quoted a price and made an appointment for later that very day. Mark came out and very efficiently proceeded to fix my garage door by replacing 8 kind of rusty rollers and lubricating the door, all in less than half an hour. My garage door opens easier than it has in a couple of years. Very positive experience. I would definitely use them again.

After doing about 30 hours worth of research on different garage doors, types, styles, hardware etc I finally decided to look on Angies List and see who had an "A" rating and that serviced our area (we are North of the Twin Cities). I contacted The Garage Door Guy and within minutes had a return call where there was NO strongarm sales techniques but a lot of useful information (tracks, hardware differences between companies, services between companies). I received more information on that call alone than I did in my 30 hours of "researching" on my own. I made an appointment for a rep to come out and measure my door. In the interim I searched their door styles, colors and hardware and chose my new door. Once we ordered the door (which was custom) we were told it would be a few weeks. The door came in early and they were there the next day to install it. Not only did they install it, they even repaired an area on the wood trim of the door opening where I had "accidentally" taken it out with my car (large area). They put a new piece of wood up and even painted it. UNBELIEVABLE! TO say that I am thrilled with this company is a huge understatement. If you or ANYONE needs a reputable garage door company then look no further! The Garage Door Guy is the only place you need to go.

The owner Dean was going to replace garage door Extension springs as we discussed on the phone. When he came, he checked the garage door. Discovered springs do the function, nothing is broken. It was just cheaper garage door I have. He offer to recoil garage door spring for cheaper price. I am very happy with his service. Definitely recommend it.

Woke up yesterday with a garage door that wouldn't open. Called The Garage Door Guy based on Angie's List recommendations. Got someone live on the first call (sorry, don't remember the name). He said that he couldn't get anyone out that day, but took the time to help me diagnose over the phone that I had a busted spring. He also talked me through how I could get the door open until he could get somebody out. Joe came out this morning and fixed the broken spring and also made some adjustments on another door that hadn't been working for a year. He was punctual, professional, thorough, knowledgeable and polite. Needless to say we are very pleased with the service, will definitely use again and would highly recommend them.

I am very pleased with the pleasantness of the service I had with both Dean and Mike. Mike was thorough and quick on everything he performed on the doors. I will definitely be a repeat customer!

It was fine, the door works now. But I was not so happy the price was higher than quoted.

No problems to report. I called late Friday afternoon, and service was completed by Monday morning.

A very good experience and we would definitely use this company again.

Excellent. The spring on one of the garage doors broke last night stranding a car inside. This morning, I called about 7:15 and left a voice message and got a call back within 5 minutes. The person I spoke to gave me a price and worked to have the service person out in a window this morning that fit our schedule. The service person, Joe, arrived on time and quickly had the door fixed. He advised that one of the cables was frayed, gave me a price, and replaced the cable set also. And he lubed & adjusted the door and generally "tuned up" the opener components. This is my first experience with them, but I would highly recommend this company.

My garage door spring broke this weekend and I called them to come out and replace it. They were able to come during a window on Monday afternoon. Joe, called me to let me know he was running late, which was good to know. He got there about when he said he would, replaced the spring and cleaned up our system. It was fast, he was professional and did a great job. I would definitely use them again!

When they had finished I was told there was no charge it was still under warranty. I didn't expect that. A second great experience with this company.

One of the springs on our garage door broke during the night. In the morning we couldn't get the door open. We called around to find someone to fix it that day. The person from The Garage Door Guy said they could come out in two days, and gave us a tip on how to open the door so we could get our cars out. They said they would replace both springs for $169. That sounded reasonable because it was lower than a coupon I had seen for another company, so we scheduled an appointment. The worker arrived during of the two hour window they had given us. He looked around the door and noticed that the cable was frayed. He suggested that we replace it. That would be an extra $60. I figured since he was there, he might as well take care of that too. He was finished with all the repairs in 30 minutes, and the bill was exactly what I had been told it would be. The door goes up and down just fine now.

I called this AM and was in a pinch b/c my car was stuck in the garage. The coil split and the door is so heavy (wooden) couldn't even lift it (when I disengaged the opener) to get my car out while I waited for repair. Dean was able to send someone out asap and it was within the hour that I was good to go. Great job - highly recommend!

I called on a Thursday to get an estimate, they came out the next day. They gave me a detailed estimate of how much everything would cost, and a they were able to set up an appointment to come out right after they gave me the estimate. They were able to come out the following Wednesday to replace the door, tracks, and track supports that were installed incorrectly by a different garage door company. It took only a few hours to complete the work, and everything was working perfectly. They also cleaned up after themselves. Very professional, would use them again!

When I called the guy who answered the phone asked me if the lights were blinking. I did not remember. He explained that blinking lights would mean the sensor were misaligned and it is the owners responsibilities. It would not be part of warranty. I checked and called back a couple of days later. We made an appointment, and Joe showed up right on time. He found out the plastic gear was broken. He asked me for the receipt I got when I ordered from them back in November 2008. I did not aware of that expectation, and could not produce the receipt after searching through my files. I told him I expected their office would have better record of my order, and I just could not produce the receipt he expected. He called back to his office and subsequently told me that the garage guy will have the work performed under warranty and I do not have to pay for the service. I am glad they stand by the product they sell. Just be forewarn that they expect you to produce the receipt when you bought the product from them.

I called the garage door in the late afternoon on a Saturday because one of the spring coil lines had come unattached and the garage door wouldn't disconnect. Originally, Dean told me he couldn't have anybody come out till Monday. Concerned that the door wouldn't close and that I'd have to wait a few days, I told him I'd have to call somebody else. Dean then called his tech to see if he could stop over on his way home from another job, and the tech was at my house within an hour. Great service! The tech fixed the garage so it could close and also convinced me that we should probably replace the door soon. He sized it up, wrote me an estimate, and they came out two days later to install and haul away the old door. The new door is great and will last us a while. The price was reasonable and the work performed in a timely manner. I've used this company several times to fix garage doors at two different residences and I highly recommend them.

Fantastic experience. Very responsive. One of our doors broke & they were able to get to our house the same day we called. They confirmed the our 30 year old doors needed to go and were able to get back to our home in two business days to get the new doors installed. They estimated it would take 4 hours to install the doors and they actually finished an hour early. Prices were very fair & they did a nice job of cleaning up & hauling the old doors away. Great experience. Would gladly use them again for service calls & would recommend them to friends & family.

Overall a great call. I called at 8am and discussed the problem over the phone. Dean provided a great initial explanation of what the possible problem was and what it would cost. They arrived within 5 hours of the initial call (within their time estimate). The tech took one look and it actually needed less service and parts than originally thought! It took about 15 minutes and is working well now.

Had issues with my old garage door not closing evenly. A cable had also snapped and the crew from Garage Door Guy came out the next day to repair it. After a couple weeks, noticed that there were still issues with the garage door closing. Kevin came out, replaced the rollers, but there were still issues. Dan came the next day and recommended an upgrade to a torsion spring system. This normally would cost $269, but because I had already paid for them to repair the door a few weeks earlier, they knocked $50 off the price and didn't charge for the roller replacement. Also, Dan is really helpful and informative, and the new torsion system rocks.