Best Buy Stores, LP

The guy that installed my gas cook top was able to get new stove top in and showed me it worked. However, I just saw my hardwood floor in kitchen has some severe burn marks on it. I will need a professional to get my floor fixed. Not sure how he did it!!!!! He asked for a lighter to start gas stove top after it was in and I gave him one that had long valve. There was a rug on the floor that was also burned but not right where floor was burned so I can't figure it out. I didn't see the floor burn until I moved a basket that had stuff from under the sink in it. He left without even telling me about the the floor and must have moved basket to cover burn marks! The rug was in a pile with some other rags and stuff. I would like payment for damages so I can get floor fixed. I am tired of hiring people and then having to clean up their work by hiring someone else to fix what they screwed up or didn't finish!!. I want some sort of restitution - I am very upset since I can't hide these burn marks with a rug!!!!!!!!! Sent: Saturday, June 09, 2018 12:12 PM Subject: Receipt Hard Surface cut Up to 3 cuts in a granite courts Korean or any other thick solid counter top $300.00 Purchase Subtotal $300.00 Sales Tax (9.5%) $28.50 Total $328.50 I still not heard what will be done to fix the burn marks on my kitchen hardwood floor. Is anything being done to get this resolved? They are not in a [lace I can just cover it with a rug! 11/8/18 12/12/18 Still waiting for resolution on this. Have not heard anything for several months.

had several nice agents, however, there was another who had no idea what I was talking about & that one was a female. Nothing wrong with females I happen to be one.

Knowledgeable and efficent!

The job was completed successfully on the scheduled day. I was kept informed of a small delay in arrival time. It was a positive experience and I would hire Geek Squad again.

On-time, worked quickly, excellent job of removing old and installing new dishwasher.

They gave great advice and helped with tv mounting solutions for 4 rooms. Very friendly and professional

They have been fixing my computers for years. So far they have always got them fixed.

great experience

They got here on time, removed my old cooktop, installed my new cook top all in about an hour. Hauled my old cooktop away. Great job.

They did an excellent job.

Appreciated the effort to satisfy. Felt the charge for mounting one TV which they only tied up loose wires,was a little much.

the guys were polite and friendly and did a great job

They were very polite and put the TV right where I wanted it.

EXCELLENT JOB. FINISHED IN TIME. NO MESS

They were super nice and I have no complaints at all. It really went well.

These guys were great. They worked quickly and I have had no problems with the installation of my garbage disposal. I would definitely recommend them and use them again.

They set an appointment of between 12 and 4pm. They left 2 messages to remind us to be there, so my wife took off of work to be at home. They had not showed or called by 4 pm, so at 4:45pm I called to inquire as to whether they would be here at all. They said we were next and that the tech was running behind. At 7 pm I called them again. This time they told me that the tech still had 2 people in front of us but they assured me he would be here that night. I retired to bed early at 9:30pm, still not having heard from them. They never showed, never called and lied continually about the situation from 4 pm and then again at 7 pm. How could we be next at 4pm then have 2 people still in front of us at 7pm? I paid this up front and it is now the next morning. Still have not heard from them. I dislike leaving a bad review for anyone, but this is totally unacceptable.

They arrived on schedule. They installed my new cooktop and hauled away the old cooktop. They were very efficient and completed the task in less than an hour. I was very impressed with them.

☝️?

Amazing service. Called the following day to schedule my repair and done within a week.

good workers. did good job

Fast and efficient!

You get what you pay for. A tad pricey, but they did a wonderful job installing my home projector screen and projector.