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Northern's One Hour Heating & Air Conditioning

Founded 1991 • With Angi since March 2004

4.7

(59) Verified Reviews

Business Details

Phone Number

Address

9431 Alpine Drive Northwest

Ramsey, MN 55303

Description

Our philosophy embraces the importance of your time, health, safety and comfort. With this in mind, we promise prompt, reliable service. We strive to maintain our reputation of delivering maximum levels of customer and technical service while building long-lasting, trustworthy relationships with

Verified Reviews

A few reviews for this pro...
Curtis G.
1.0
12/28/2020
Quality Called this morning from work . Furnace was out. They had a tech out within an hour. That's the good. Here's the bad: in my home 30-40 minutes says the damage extensive. crack? Needs expensive 2000.+ Repair or replace after supposed diagnostics? I get on YouTube and a video a guy posts shows me how to read the error code. I get home and get the code and YouTube search that problem they send me outside to check the intake PVC pipe coming into my home. It is blocked with snow. He (their technician)never checked it no footprints in the snow but mine. Cleared the block she's running great. Paid them 159.00 for that????? YouTube guy saved me thousands of $$$$ beware of this company.... I reached out to an old friend who does this and he said if their tech found a crack that he would have taken a carbon monoxide reading and put that info on the red tag he left on the unit. No such test performed. No reading left. Just a nice quote for over 2000.00 for future repairs that wanted to schedule asap.. you know for my benefit🤣🤣🤣 Service:
Description of Work
Furnace inspection
Category
heating & air conditioning/hvac
MICHELE S.
5.0
05/11/2015
It went great! This is an excellent, honest, quality company. I have 4 wall A/Cs that go to 3 outdoor units. (I have an old house with radiators.) Jason performed an extensive, thorough check of each A/C, both inside and outside. One A/C needed a little coolant and Jayson topped it off for free. The whole experience was so totally different from the company I had 2 years ago whose technician spent very little time and tried to charge me $190 per pound of coolant. Jayson had a long checklist for each A/C. He spent a total of 3 hours at my house. He seemed very experienced and competent.
Description of Work
Did routine service on my A/Cs.
Category
heating & air conditioning/hvac
Dale M.
5.0
04/01/2015
Great, considering the situation. House was cool when arriving home from work, we tried several things to start the furnace which was not igniting. They had a guy to the house in a couple hours, unfortunately he found a cracked heat exchanger which is potentially dangerous and can't be repaired except by replacement. The cost of repairing the old furnace was not worth the value so the next day a company rep came over to describe the options. There was no pressure to sell higher priced furnaces, he simply figured out what size we needed and showed different models to let us select what worked best for us. He also instantly found financing for us online making the process very efficient. The next day 2 guys installed the new furnace and AC condenser (we knew in advance that it needed replacing, got a great discount for doing both at once). They carefully laid down tarps where they were walking and bringing in equipment, nothing got dirty from their work. When reinstalling the humidifier on the furnace discovered they replaced the plastic water feed and drain hoses with permanent copper and PVC tubing, also replaced some older worn parts, an unexpected and excellent upgrade. They didn't have one of the proper fittings, so the next day another technician came out to put the correct part in and while he was here the quality control manager stopped to look at the completed work. We were completely satisfied with the work, however he saw things he didn't like so had the tech take another 4 hours to make adjustments, mostly aesthetic like straightening out vent pipes, etc. Being in the basement we weren't concerned about the appearance but they wanted it to look its best. Our interaction with all of the employees has been very positive. Having to replace a furnace in the middle of winter could be very stressful, they made it as smooth as it possibly could be.
Description of Work
Our furnace stopped working, they sent an emergency repairman within hours. Due to old, broken parts it could not be fixed but they installed a new one plus a new air conditioner condenser in a couple days.
Category
heating & air conditioning/hvac
David D.
5.0
10/15/2014
We were happy with them. Their service people and support people in the office were professional. They were prompt and on time for the appointment. They were courteous when they were in our home. I feel they understand what they are dealing with.
Description of Work
They did a routine check up on the furnace.
Category
heating & air conditioning/hvac

Service Provider Response

Thank you for taking the time to review our company. We appreciate your comments and happy we were able to provide you great service!
Gordon J.
5.0
08/28/2014
I was going to shop around to see what kind of priced I could get, but I was a "return customer." They had installed the previous system 18 years ago. New system is super efficient and they gave us numerous price breaks and extras. Excellent all around!
Description of Work
Removed old furnace and central air. Replaced/installed new Amana furnace and central air system. Amana has a fantastic full replacement warranty via One Hour HVAC! We are pleased with the new system and the people from One Hour.
Category
heating & air conditioning/hvac
Robert S.
5.0
08/14/2014
I've had my mini-split units for almost 6 years and I can't be more pleased with the service. I have an old house and wanted to keep my radiators and not run duct work. I purchased the units through Cronstrom's (which mergerd with this company) and love the units and the service I receive.
Description of Work
I have a monthly service contract for my mini-split air conditioning units. I pay monthly and get an annual tune up which is covered in the monthly charge.
Category
heating & air conditioning/hvac, air duct cleaning
LAURA D.
5.0
08/01/2014
We are on a monthly contract with them. They go from the outside of the house to the inside. It is a good service.
Description of Work
I use One Hour Heating. They check the thermostat, they check the air conditioning in the summer time, and how it is regulated with the furnace settings and so on and so forth. In the winter time, the change the filters, they check the furnace.
Category
heating & air conditioning/hvac
MARTHA D.
5.0
07/06/2014
I saw the product, Aeroseal, demonstrated on the TV show, This Old House. It purportedly improved the temperature differential between upstairs and downstairs rooms and reduced dust by plugging holes in the supply and return air ducts. As soon as I saw the product demonstrated on This Old House, I knew I wanted to try it in my house. My house was built in 1925 and is a 1-1/2 story residence. I've always had problems cooling the upstairs, even with central air conditioning. In the summer, it is unbearably hot upstairs, even with the a/c cranked up. In the winter, it is coolish upstairs, but certainly livable (heat rises). My house has old style vents on the first floor - large square supply vents (5) and two in-floor rectangular return vents. Upstairs, there are only two supply vents and the return air vent is really the stairway down to the first floor. The Aeroseal product addresses the excessive duct leakage that exists in any home. Even if you manually seal by tape the ductwork in your house, there is still quite a bit of leakage. I did a lot of research before getting this product installed, and case studies show that this product consistently reduces leakage by more than 90%. Our heating and cooling appliances are now pretty energy efficient, but the duct work in a building is still a source of a lot of heat/cooling loss. According to the manufacturer, here's some of the technology: 1. Research for Aeroseal was partially funded the US Dept of Energy 2. Aeroseal is the only duct sealant technology that is applied from the inside of the duct system. It is delivered as a non-toxic aerosol mist that seeks out and plugs leaks. 3. Aeroseal has proven to be 95% effective at sealing air duct leaks. 4. The Dept of Energy proclaimed aeroseal technology to be one of the top 23 most important energy conservation technologys for consumer sto come out since the dept was first established. 5. The product was developed at Lawrence Berkeley National Laboratory in 1994. 6. Aeroseal has won several prestigious awards, including DOE energy 100 Award, Popular Science -Best of What's New, This Old House - new technologies and 2012 EBie award for use on an existing building retrofit project. I recommend going to the manufacturer website to get more information and view a video of how the installation works. Also, check out the This Old House segment online when they featured this product. When I looked for an Aeroseal service provider in the Twin Cities, Northern One Hour Heating & Air Conditioning was the only provider. In fact, I contacted them only about a month after they started providing this product. They had a service technician trained by the manufacturer to install the product, and they had done several new house installations. Mine would be the first "old house" in which they would install the product. (Therefore I did get a very nice price discount.) The company sent two technicians to install the product. They arrived on time. The set-up definitely takes the most time- it took a couple hours for my house. They have to seal all the vents tightly and tape up larger gaps in the duct work before starting the actual sealing process. They do a computer analysis before and after the sealing process so that actual results can be measured. (One of the technicians still said that my old house duct work was tighter than new house construction to begin with.) While installing, there was a fine mist that developed in the air. The company has a fan/vacuum that collects a lot of it. Also, they opened a lot of windows to help dissipate the mist. They provided masks for us to wear - I actually didn't wear it though. Breathing the substance created a little stickiness in my nose, but eventually it went away. The mist dissipates quickly. It is supposed to be non-toxic. The sealing itself took about 15 minutes for the supply side, and 25 minutes for the return side. The supply/return sealing can be performed dually, but this company does each side separately. My results are as follows: Supply ducts - original leakage was equivalent to a 25 square inch hole. After finishing the Aeroseal, leakage was equivalent to a 1 square inch hole, corresponding to a 95% reduction in duct leakage. Return ducts - original leakage was equivalent to a 43 square inch hole. After finishing the Aeroseal, leakage was equivalent to a 5 square inch hole, corresponding to a 89% reduction in duct leakage. Clean-up was quick. They left my house in tip-top shape. I also received a printed Certificate of Completion that outlines the overall sealing results for both the supply and return sides. I am really pleased with the results, and I can say that the product really works. For the first time, I can cool my upstairs without the use of a window air conditioner upstairs. I can cool it to be about 2 degrees difference from the first floor. I set the thermostat to 74 degrees and close all the supply vents on the first floor except one. Upstairs, the temperature is about 76 degrees. I am anxious to see what happens in the winter, although summer cooling was the more problematic issue for me. I can also report a HUGE reduction of the dust in my house. Before, I used to see the dust pile up just a few days after dusting. Now, it is over 2 weeks since my last dusting and I still don't see the dust pile up on the furniture or window sills. I highly recommend this product to any homeowner. It saves energy, is good for the environment, and most importantly - improves indoor comfort and reduces dust in your own home. I commend Northern One Hour Heating & Air Conditioning for being the first service provider in the Twin Cities for this product. I hope they get a lot of business installing this product. They did a great job and I couldn't be happier.
Description of Work
Sealed internal ductwork with a product called Aeroseal - both supply and return air ducts
Category
heating & air conditioning/hvac, air duct cleaning
Kristi S.
2.0
06/28/2014
We have a 2-year old air conditioner and the capacitor went bad. I had diagnosed this myself with a bit of help from the internet, but the part is hard/impossible to find on a weekend so I had to call a professional. One Hour Heating and Air was able to send a tech out within a few hours - and on a Saturday, and they had no reviews yet on Angie's List, so it seemed worthwhile to roll the dice. After arriving, their technician quickly confirmed my suspicion of a bad capacitor, then confirmed that was the issue on the outside unit, and quoted me an additional $301 to replace it - above and beyond the $159 trip charge to come out. We had guests for the weekend, mid-80s / high humidity, and an overheating dog so we were in a pinch (and I was already committed to the $159 trip charge), so I agreed - even though I know the cost of the part is no more than $30. The tech confirmed this when I asked him how they can charge $301 for a $30 part. He indicated that they can charge that because I cannot get that part myself - in essence admitting that I am getting ripped off. I am willing to pay an excess fee for Saturday service, but he was in and out in 30 minutes and only replaced a $30 part. A total charge of $200 or even $250 would have been fair given the circumstances. $460 is simply bad business. Compounding their poor business practices is a "membership" that they promote which equates to an even greater rip-off. I thought twice about posting this review as I don't imagine this company will be able to stay in business when they operate like this. While I have no issues with the tech, avoid this company if you have ANY other option as you will pay twice as much as with anyone else. I REALLY wish I could have waited for my normal servicer (Residential Heating - who has been great in the past), but they weren't available until Monday.
Description of Work
Diagnosed and replaced bad capacitor in A/C unit
Category
heating & air conditioning/hvac
Loretta S.
5.0
06/06/2014
They were able to fix it quickly and had it running perfectly.
Description of Work
Air conditioning was not working. They figured out the problem fixed it and tuned up the unit.
Category
heating & air conditioning/hvac
CAROLYN A.
5.0
01/12/2014
Great is the best response. I loved the girls that help me set up appoint and they made it work for our schedule. The tech was friendly and knowledgeable. Explained everything to me in layman's terms and helped me understand my system and what I had to do to maintain. They had to come back to replace thermostats at no extra charge.
Description of Work
Evaluated our heating problems with our zone heating. Explained and adjusted to meet our needs. Serviced and cleaned furnace and filter. Provided a detailed plan for me to follow with the changing of filters, etc to get the most out of furnace. Changed out 2 thermostats. The ones we had worked but not to our liking. No arguments about leaving them, just provided useful info on alternative thermostat solutions.
Category
heating & air conditioning/hvac
Troy H.
1.0
12/27/2013
Had this company out to certify my furnace due to selling my home. The tech opened the furnace maybe an inch to fit a camera in and told me that he thought he Sean a crack and had to shut my furnace down because it was unsafe and then tried to sell me a new one. I have a service plan with excel so I called them and their tech took the panel all the way off the furnace to reveal the heat exchanger and examined it and found no cracks and test for co2 were also normal I then called a third company for a third opinion just to be safe and after a very thorough inspection and many different test he also said that there was no cracks or co2. I spoke with the manager at one hour heating and he laughed at me and argued with me. This company is a scam! I found another report with the BBB involving this exact company and location telling a customer their heat exchange was cracked and shut their furnace down and a second opinion from another company proved them wrong. This company pays their techs on commission so they are quick to find a reason to sell you a fernace
Description of Work
Wrongfully shut down furnace said it had cracked heat exchange and then tried to sell me a new one.
Category
heating & air conditioning/hvac
Mary H.
5.0
09/06/2013
It went well, they even call me when it's time to make the appointment.
Description of Work
I purchased a "comfort club member benefit deal" where they tune up your AC and Heating units. They also give you priority scheduling and annual saftey checks with this.
Category
heating & air conditioning/hvac
Jennifer W.
5.0
09/02/2013
Northern One Hour did a great job. Each person we worked with from the repair person that diagnosed our issue to the consultant that gave us a bid to the installation crew did a very good job. All were very professional, knowledgable and provided us with much more information that I would have expected. We asked a lot of questions they were all very patient with us and didn't make us feel rushed in any way. We are very happy with the service we received.
Description of Work
Replaced furnace and air conditioning
Category
heating & air conditioning/hvac
Robert C.
5.0
08/02/2013
Professional, polite, clean. Had a major problem at the end of the week and the installation crew (2) came on Saturday to install (9 hour job). The sales person came in on Saturday to check on progress and our satisfaction.
Description of Work
Complete replacement of furnace and A/C units.
Category
heating & air conditioning/hvac

Service Provider Response

Thank you for the review and thank you for joining our Comfort Club program, we look forward to seeing you in the future for your maintenance. Please let us know if there is anything else we can do for you.
Angee C.
5.0
06/28/2013
Their receptionist was very nice and very informative. The gentleman that came was very informative too and professional.
Description of Work
I used Northern's One Hour Heating & Air Conditioning for a diagnosis on our air conditioner.
Category
heating & air conditioning/hvac

Service Provider Response

(deleted member name), Thank you for taking the time to review our company and letting us know that we were able to complete service to your satisfaction recently. Let us know if there is anything else we can do for you or if you ever have any questions. Thanks again and have a wonderful summer.
Robert J S.
5.0
02/25/2013
They are very good. They were right out and got a lot done in about an hour. I was pleased with their work and would certainly recommend them.
Description of Work
I signed a contract for a service agreement for monthly service. They'll come out and check your HVAC system, at no charge. I will also get a discount on any service calls and supplies.
Category
heating & air conditioning/hvac
Craig S.
5.0
11/09/2012
They were able to give us an extra discount because they were a dealer of the Lennox, which is what our furnace is. They were very responsive and installed the AC unit quickly. The price was right in line with what we expected. We were very happy with them.
Description of Work
They installed a new air conditioning unit for us.
Category
heating & air conditioning/hvac
Dean D.
5.0
07/24/2012
We had a furnace problem and I thought that we should get a whole new unit in September. We will talk to others and get more quotes before making our choice. i liked that they were knowledgeable and senserly. I did not like that they did not have a name brand furnace. I trusted them, I just thought they did have the rite brand name.
Description of Work
NORTHERN'S ONE HOUR HEATING & AIR CONDITIONING came out to give us a quote on a whole new system.
Category
heating & air conditioning/hvac
DAVE S.
5.0
07/09/2012
I have signed up for their comfort care program. I am delighted to make a partner ship with them and I expect to have them do all of my A/C and furnace maintenance and repairs in the future.
Description of Work
My AC is not working. Another company came out and told me it was because my compressor was broken and I need a new one or a new AC. Jesse came out and did a full diagnostic of my AC and found the same error.
Category
heating & air conditioning/hvac
LeAnne C.
3.0
05/25/2012
Called them for an estimate along with several other companies. They were beat out on price and expertise with a specialty system I needed installed. They were responsive and prompt.
Description of Work
I received an estimate on a mini-split air conditioner. The price was high and the person giving the estimate did not seem to know much about mini-split systems.
Category
heating & air conditioning/hvac
Adeel A.
5.0
05/18/2012
just call them and they come and do the job
Description of Work
The do a thorough job with the their annual inspection / service on Air conditioners and furnaces. Very professional and helpful. I am signed up on their monthly payments and I get two visits each year, one for my AC and the other for the furnace. Keeps me active in keeping those items cared for.
Category
heating & air conditioning/hvac
Belva W.
5.0
01/08/2011
They are fast, efficient and cleaned up after themselves wonderfully. They did what they said they would do.
Description of Work
We had purchased a new furnace from them.
Category
heating & air conditioning/hvac
LORI C.
4.0
01/24/2010
I had them come out to do an estimate for a high efficiency furnace after I had responded to their ad for $19.95 furnace cleaning on furnaces over x years old. I can't remember how old the furnace had to be but mine was 20 years old so I qualified. They found a cracked heat exchanger which required them to turn the furnace off and me to buy a new one. My contacts with all of the people there were favorable - everyone was nice, clean, and professional. It was going to be difficult to find a place to vent my furnace that wasn't in the front of the house due to lots of windows and furnace placement. While Tony thought he found a solution, I was told by two other companies that I would not be happy with that placement and would end up with ice on my windows. One of the companies also said that spot would not have complied with code. Their price was competitive with others. I was also told that if I had the sales guy out for an estimate I would not be charged for my furnace cleaning, but I never got my money back. It was only $19.95 so I didn't bother pursuing, but it left a negative taste.
Description of Work
Estimate for a high efficiency furnace
Category
heating & air conditioning/hvac

Service Provider Response

We were completely unaware that this homeowner felt this way and will be following up with her. We believe that this resulted from information that may have been communicated incorrectly by our technician. We did go out and perform a maintenance call for $19.95 and our technician found the homeowner's furnace unsafe to operate. The homeowner is stating by meeting with our advisor she should have received her $19.95 back, however it is if the homeowner chooses to replace their system with us we will credit that service call back. If this homeowner would have decided to replace her furnace with us she absolutely would have received her $19.95 back. This occured in August of 2009, but we will still follow up with this homeowner to see if we can take that "negative taste" away from her experience. We will also be following up to find out why her concerns about the replacement with us were never communicated.
Denny N.
5.0
02/22/2009
Excellent. The people I talked to on the phone to ask about the service were great. Met initially with Chad Healy at our home. He explained every thing very well, was very personable also. If you need any HVAC work done, I would definitely call these people. I will definitely refer my friends to them. Excellent experience from start to finish. Thank you everyone.!!
Description of Work
Replaced 15 year old furnace and air conditioner units with new.
Category
heating & air conditioning/hvac

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    Business Highlights

    Emergency Services OfferedEmergency Services Offered
    Bonded
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    No
    Payment Options
    Check, Visa, MasterCard, Discover, American Express, Financing Available
    Senior Discount
    10%
    Emergency Service
    Yes
    Warranties
    Satisfaction

    Services Offered

    Installation, repair, replacements, sale of Heating, A/C, furnace, duct cleaning, maintenance, boiler, heat pump, furnace & thermostat.

    Services Not Offered

    Hennepin and portions of Anoka, Carver & Sherburne Counties

    Frequently Asked Questions & Answers about Northern's One Hour Heating & Air Conditioning

    How is Northern's One Hour Heating & Air Conditioning overall rated?

    Northern's One Hour Heating & Air Conditioning is currently rated 4.7 overall out of 5.

    What days are Northern's One Hour Heating & Air Conditioning open?

    Northern's One Hour Heating & Air Conditioning is open:

    Sunday: Closed

    Monday: 7:00 AM - 7:00 PM

    Tuesday: 7:00 AM - 7:00 PM

    Wednesday: 7:00 AM - 7:00 PM

    Thursday: 7:00 AM - 7:00 PM

    Friday: 7:00 AM - 7:00 PM

    Saturday: Closed

    What payment options does Northern's One Hour Heating & Air Conditioning provide

    Northern's One Hour Heating & Air Conditioning accepts the following forms of payment: Check, Visa, MasterCard, Discover, American Express, Financing Available

    Does Northern's One Hour Heating & Air Conditioning offer free estimates?

    Yes, Northern's One Hour Heating & Air Conditioning offers free project estimates.

    Does Northern's One Hour Heating & Air Conditioning offer eco-friendly accreditations?

    No, Northern's One Hour Heating & Air Conditioning does not offer eco-friendly accreditations.

    Does Northern's One Hour Heating & Air Conditioning offer a senior discount?

    No, Northern's One Hour Heating & Air Conditioning does not offer a senior discount.

    Does Northern's One Hour Heating & Air Conditioning offer emergency services?

    Yes, Northern's One Hour Heating & Air Conditioning offers emergency services.

    Are warranties offered by Northern's One Hour Heating & Air Conditioning?

    No, Northern's One Hour Heating & Air Conditioning does not offer warranties.

    What services does Northern's One Hour Heating & Air Conditioning offer?

    Northern's One Hour Heating & Air Conditioning offers the following services: Installation, repair, replacements, sale of Heating, A/C, furnace, duct cleaning, maintenance, boiler, heat pump, furnace & thermostat.

    Are there any services Northern's One Hour Heating & Air Conditioning does not offer?

    Hennepin and portions of Anoka, Carver & Sherburne Counties