12 volt heaven

Went well. Everything was ready to go on time, Matt was friendly and professional.

unknown

I bought a Living Social voucher for a remote auto starter from 12 Volt Heaven. It took six weeks to even get a call returned (I emailed them also). I brought my car in to them at the scheduled time and requested a phone call to tell me the approximate time I could pick it up later that evening. I never received a phone call. I tried to call them 3 times, but they never answered their phone. I had a friend drive me back at 6:45 that evening because I knew they closed at 8:00. When I arrived, they had not even touched my vehicle yet. The employee who took my keys at noon that day had no reason to offer why this was so. The owner came out visibly drunk, slurring his words, and swore several times at the employee in front of me. I was very uncomfortable. He offered to do it two weeks later, but I decided I did not want them touching my car after what I experienced and witnessed. Living Social gave me a full refund for my voucher.

Went very well as stated above

Like most of my experiences with and quot;Grouponand quot; deals the vendor is often overwhelmed with responses and so is the case with 12 Volt Heaven. However, this is a good company with solid employees especially Matt the owner. There were additional charges but they were clear about them up front. Almost everyone is going to need to by a bypass unit for an additional $100 bringing the total cost to $220 not $119. It might be a little deceptive but again, they were upfront about the charges. Scheduling the work was tough and where I give them the lowest grades. Since they seem to be swamped with work it took a couple of weeks to get the work scheduled and they are somewhat unresponsive on the phone. You have to call first thing in the morning or after 6:00 PM to get someone (they are open until 8:00 pm). I dropped off the car in the morning and it was ready as promised later that day. The workmanship was excellent and the starter works great. The work is guaranteed for the life of the car which is great. Bottom line for me is that I would return to have additional work done as necessary and would recommend this company. Just remember, be patient and keep calling or sending emails, they will eventually get back to you. If you need it NOW you might want to go elsewhere.