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Peterson Pools & Spas

Founded 1982 • With Angi since September 2001

4.4

(17) Verified Reviews

Business Details

Phone Number

Address

13110 Excelsior Blvd

Minnetonka, MN 55343

Description

Peterson Pools & Spas offers new pool construction in vinyl, concrete and fiberglass, and the best spas around from Dimension One and Nordic Spas. If you already have a pool, Peterson Pools has everything you need to revitalize your backyard, like New Liners, Auto Covers, Automation, High

Verified Reviews

A few reviews for this pro...
Debra B.
5.0
02/17/2016
unknown
Description of Work
.
Category
pool cleaners
Debra B.
5.0
07/09/2015
unknown
Description of Work
Peterson Pools fixed our Spa. We had a leak and a broken heater. |Very professional.
Category
pool cleaners
Douglas W.
5.0
04/10/2015
unknown
Description of Work
Just got advice from them.
Category
pool cleaners
JERRY B.
1.0
03/11/2015
Contacted Peterson multiple times starting in Fall 2013 and through 2014 for servicing and repairs on my above ground pool and for a new liner. I contacted them and continued to try to work with them because they had serviced this pool when the property I'd recently bought was owned by the previous owner. Plus, I'm a business owner too and I believe in cutting other business owners some slack as things do happen sometimes with work orders, staff, etc. I don't lightly write this kind of review. But I have to say after more than a year of trying that Peterson has had terrible responsiveness. After multiple contacts to them through Angie's List starting in 2013 and through last year, I rarely got any response at all, and when I did, I was promised that someone would contact me but each time no one ever did. They were to schedule a time to come out to examine the pool, and again, they never did. More emails to them, more phone calls followed, no responses came, and no service. I was told by them I could buy my liner in the Fall for installation the next Spring and I was told I'd also be contacted about that too. No call again. I contacted them again last week, though Angie's List, and got the same kind of "no response". That will be the last time. I give up.
Description of Work
Contacted them starting in Fall 2013 to service above ground pool
Category
pool cleaners
James L.
3.0
02/09/2014
.
Description of Work
Winterized an above ground pool.
Category
pool cleaners

Service Provider Response

Thank you [removed member name]for the review. We are looking forward to seeing you again soon. :)
Lamar D.
5.0
08/30/2012
The latest story with Peterson concerns our automatic pool cover which was installed a few years ago. For some reason due to weather or the ground moving in some way our cover box shifted and in the process our cover was ripped. After calling them and after a a couple of trips out to look at things they fixed the box, repaired the cover and got us back to normal in a very short time. While things like this should probably not happen ....they did. What is most important to note is that Peterson stood behind their work, fixed the problem and all the time treated us with the utmost respect. Our other dealings with them with repairs and maintaining our swimming pool through the years have gone the same way. We will be putting in a new liner next spring and there is only one place I will look at having it done.
Description of Work
Peterson Pools and Spas has been taking care of our swimming pools for 10 years. They have always been honest and upfront in their dealings which is greatly appreciated. Over that time we have had pool liners, pool covers, pool heaters and pump issues at one time or another and they always have done what they say they are going to do and stood behind their work. As in anything mechanical things don't always go right but having someone we can trust to get the job done is so very important. We also have Peterson maintain our pool through their Platinum service plan and we have found it worthwhile with our busy lifestyle to have the professionals take care of us at every turn with our swimming pool. A big thanks to all the staff ... it is a pleasure to deal with people who get it when it comes to dealing with customers.
Category
pool cleaners, swimming pools

Service Provider Response

Thank you Member for your review. We appreciate the opportunity to do business with you!
darryl F.
5.0
09/12/2011
Peterson pool is a great company to deal with. There prices are very reasonable. I have been using this company for six year. The crew is very professional and friendly about there work. I would recommend this company to anyone.
Description of Work
I had them repair my motor and was having an issue with pool heater.
Category
pool cleaners

Service Provider Response

Thank you Member for your review. We appreciate the opportunity to serve you! Rich Westerberg, General Manager
James B.
5.0
06/14/2011
Their service is quick. They are pretty friendly and knowledgeable. I like them because of their location. They are in proximity to my house. They run specials for chemicals and different things. They do a good job. I would definitely recommend them. I would absolutely continue to use them in the future.
Description of Work
I used Peterson Pools & Spas today. They are in the process of putting new liner. I have used them many times. They have replaced everything in the pool. They also replaced a heater.
Category
pool cleaners, swimming pools

Service Provider Response

Thank you for your kind words and feedback. We are continually working to improve our service levels. If we ever do not meet your expectations, please call me at our Minnetonka location. Rich Westerberg General Manager Peterson Pools & Spas
Gonzalez A.
3.0
06/12/2010
It started very well. The sales person (Scott) was very responsive and accommodating. We ended up choosing to work with a different landscaper than they usually work with since we were more comfortable with our own guy. The coordination between our landscaper went very well and there were no issues. As we got into the summer, they were clearly managing multiple jobs and they started slipping. It would take me to call Scott to find out when they were coming next to keep going. Communication was not very proactive on their part. The problem really started at the end, while I was overseas on a business trip. When I got back I realized they had poured the concrete around the pool about 2 inches too low, preventing the automatic pool cover to fully retract under the pavers around the pool decking. Although this unique feature was clearly discussed during the design and pricing phase, it was portrayed as news to him. Together with our landscape designer, we tried offering several ideas (some very simple) on how to somewhat correct this, but they did not seems that interested in finding a creative solution to fix it. After repeated attempts, several calls and emails, I am still waiting on empty promises, missed deadlines, and unreturned calls. After spending over $100,000 on my backyard project, I now have to live with an eye sore and most importantly a safety issue because my kids can get their feet stuck in between the pool cover bar and the pool decking. If you are looking for a standard pool, they are your guys. If you are looking for something more unique that requires a little creativity look elsewhere. If you do hire them, make sure to negotiate a significant amount to be paid after your own final inspection and complete satisfaction. They insisted in full payment after they deliver the materials. In hindsight that was my mistake. After final payment, I just couldn't get them to complete the work to my satisfaction.
Description of Work
Installed an underground swimming pool
Category
pool cleaners

Service Provider Response

Member - I appreciate your feedback. We have made several changes to our pool building process. As the new General Manager, I can assure you that this process will never be repeated. I think you will agree that we have taken care of all the issues related to this matter. Rich Westerberg General Manager Peterson Pools & Spas
LINDA P.
4.0
11/17/2008
They respond right away. They were here within a few weeks, while the other companies were booked or didn't respond.
Description of Work
They closed the swimming pool for the winter.
Category
pool cleaners
DAVID G.
5.0
09/12/2008
We have used their services before. They are very, very good and helpful. I would recommend them to anyone. It is a smaller business and seem to care more about their customers.
Description of Work
They serviced our hot tub with chemicals and tests.
Category
pool cleaners
Michael A.
5.0
10/12/2007
I was delayed scheduling my pool closing this year. I tried a couple of places before Peterson, and was told that I'd have to wait anywhere from 3-8 weeks for them to arrive. Not with Peterson Pools! They were able to be at my home within two days. I actually had them wait for another week to give me time to prep for closing (e.g. drain the water; put away the pool toys, floats, etc.). I was very happy with the service, everything was closed up as expected, my cover was installed, and we are eagerly waiting for the snow to come and melt so we can start swimming again!
Description of Work
Winterization of pool including installation of mesh cover.
Category
pool cleaners
DEB B.
2.0
10/06/2005
THE END PRODUCT IS GOOD SO FAR BUT THE PROCESS HERE WAS NEARLY UNBEARABLE. THE TIMELINE CHANGED REGULARLY, IT WAS UNCLEAR WHO THE PROJECT MANAGER WAS OR IF THERE WAS A PROJECT MANAGER. I FELT THAT WE HAD TO DIRECT THE WORK. I HAVE NEVER INSTALLED A POOL BEFORE, THEY HAVE INSTALLED MANY, I WOULD HOPE THAT THEIR EXPERIENCE WOULD TRANSLATE INTO A SMOOTH INSTALLATION PROCESS, BUT IT DID NOT!! SOME OF THE SUB-CONTRACTORS THEY USED WERE GREAT. WE HAD TO CALL REPEATEDLY ABOUT CERTAIN CONCERNS AND WERE TREATED FAIRLY RUDELY AT TIMES BY THE FOLKS ANSWERING THE PHONES. I HAD TO BE VERY ASSERTIVE ABOUT MY NEED TO SPEAK TO A SUPERVISOR AT ONE POINT DUE TO SIGNIFICANT CONCERNS ABOUT THE WORK PROCESS. THEY BLAMED US FOR DELAYS IN DECISION MAKING WHICH WERE NOT OF OUR CREATION. I WOULD NOT RECOMMEND THEM.
Description of Work
INSTALLED UNDERGROUND POOL.
Category
pool cleaners
Dan L.
5.0
09/13/2005
VERY RESPONSIVE; DID NOT TRY TO OVERSELL ME ON THE PHONE, SHOWED UP AS PROMISED-WORK COMPLETED SUCCESSFULLY, INVOICE WAS HIGHER THAN PHONE QUOTE, BUT WHEN I CHALLENGED IT THEY MADE THE ADJUSTMENT IMMEDIATELY WITHOUT QUESTION.
Description of Work
REPLACED POOL HEATER.
Category
pool cleaners
DEBORAH K.
5.0
10/30/2004
SERVICE PROVIDED WAS GOOD, EASY TO SCHEDULE, THEY SHOWED UP ON THE DAY AND ON TIME. THE PRICE WAS COMPETITIVE, ACTUALLY LESS THAN SOME OTHER ESTIMATES. THE SERVICE TEAM CAUGHT AN ADDITIONAL REPAIR, WHICH WAS APPRECIATED. AT A PRIOR TIME WE HAD A BAD EXPERIENCE W/THE COMPANY BUT THIS LAST EXPERIENCE WILL PROMPT US TO USE THEM AGAIN.
Description of Work
WINTERIZED POOL AND PERFORMED A MINOR REPAIR.
Category
pool cleaners
Jennifer M.
5.0
07/11/2002
THEY ARE EXCELLENT AND I WOULD HIGHLY RECOMMEND THEM.
Description of Work
THEY DO THE SERVICE ON MY POOL.
Category
pool cleaners
5.0
09/19/2001
unknown
Description of Work
INSTALLED A HOT TUB
Category
pool cleaners

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    Business Highlights

    Emergency Services OfferedEmergency Services Offered
    Bonded
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Ask for details
    Eco-Friendly Accreditations
    No
    Payment Options
    Check, Visa, MasterCard, American Express, Discover, Financing Available, PayPal
    Senior Discount
    10%
    Emergency Service
    Yes
    Warranties
    Yes

    Services Offered

    Pool, Hot Tub and Sauna sales, repair and service. All our work is completed by our staff. Work is not outsourced. Many pool maintenance plans are available. Store locations in Minnetonka and Elk River to serve you!

    Services Not Offered

    Ask for details

    Frequently Asked Questions & Answers about Peterson Pools & Spas

    How is Peterson Pools & Spas overall rated?

    Peterson Pools & Spas is currently rated 4.4 overall out of 5.

    What days are Peterson Pools & Spas open?

    Peterson Pools & Spas is open:

    Sunday: 11:00 AM - 3:00 PM

    Monday: 10:00 AM - 6:00 PM

    Tuesday: 10:00 AM - 6:00 PM

    Wednesday: 10:00 AM - 6:00 PM

    Thursday: 10:00 AM - 6:00 PM

    Friday: 10:00 AM - 6:00 PM

    Saturday: 10:00 AM - 4:00 PM

    What payment options does Peterson Pools & Spas provide

    Peterson Pools & Spas accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover, Financing Available, PayPal

    Does Peterson Pools & Spas offer free estimates?

    No, Peterson Pools & Spas does not offer free project estimates.

    Does Peterson Pools & Spas offer eco-friendly accreditations?

    No, Peterson Pools & Spas does not offer eco-friendly accreditations.

    Does Peterson Pools & Spas offer a senior discount?

    No, Peterson Pools & Spas does not offer a senior discount.

    Does Peterson Pools & Spas offer emergency services?

    Yes, Peterson Pools & Spas offers emergency services.

    Are warranties offered by Peterson Pools & Spas?

    Yes, Peterson Pools & Spas offers warranties.

    What services does Peterson Pools & Spas offer?

    Peterson Pools & Spas offers the following services: Pool, Hot Tub and Sauna sales, repair and service. All our work is completed by our staff. Work is not outsourced. Many pool maintenance plans are available. Store locations in Minnetonka and Elk River to serve you!