Trio Landscaping LLC

"So Happy to bring a little bit of heaven to your home! Than you so much for the opportunity to work with you! We look forward to the next opportunity as well!"

"So glad you are enjoying the space, and can now have mud free feeding areas. Thanks for the oppertunity to work with you."

"Thank you for your feedback to help us improve our communication and expectations with our clients. Yes I recall you had deadlines that I was upfront in letting you know they may your early June deadline not be able to be met as out schedule was just beyond that for the end of June at the time of our initial meeting on April 23, but we could provide you a plan you could work from. Our planning timelines are shared with you before you accept to have plans drawn and we schedule our plan presentations at that time, the design process does take a few weeks- especially during the spring time. I also recall us sharing a complete scaled blueprint plan with you on our scheduled date of May 8, however the accompanying plant information packet was not able to be shared at the time ( we had been having computer problems this spring, it was shared weeks later )However we did share info on the plants as we presented, along with the proposal for the work as discussed, and the proposal was broken out into sections that you could select portions of to help meet budget goals- these were items that you could choose to do on your own as well, which was an option you let us know you were open to. After wards our computer issues did however provide complications in follow up communications not being received in a timely manner for a time, I am very sorry for that. We have been working hard at getting these issues resolved. In a another communication we did offer and opening that had become available in the schedule to have your project installed yet in late June, however you had declined. I am sorry for the communication issues we had that caused problems for us to provide you the confidence you needed from us to assist with your project. but want to assure you that we are continuing to work on any remaining issues to be of better service to you and others. Thank you again for the opportunity to design your project, and for the opportunity to receive your feedback to help us improve. I would be grateful for the chance to work with you again in the future. "I hired Trio Landscaping for a consultation and design plan mid-April, indicating that I needed to have my work performed by June at the latest in order to comply with a city order for my landlord license. It took a month to get the design plan sketch, but then it took another month to get the plant information to go with it. The proposal for the landscaping work was twice the budget I had indicated, and they could not give me an estimate of when the work could be scheduled. I indicated that I could hire Trio Landscaping for some of the work, but I'd need to do most of it myself or hire another landscaper.""

"Thank you so much for the opportunity to work with you. I enjoyed meeting with you and am glad we were able to meet before winter set in. I am looking forward to reviewing your landscape plans with you soon."

"I am am sorry you were not happy with our services. Yes our schedule can be quite booked up in the start of the season, however we do have a variety of times available to meet with our clients, and it does depend on our clients availability to see what will work best, sometimes the preferred times can be booked out 2 weeks or more . Yes we were late, approx 15 min due to traffic and being a bit turned around in the neighborhood, and did reschedule the appointment with in the week as it no longer fit your schedule that day. As for the relevancy of the information; we had addressed your questions as to the plantings in the yard and provided insight and options that had interested you at the time. We had discussed your back yard in ways to make it more private and functional- yes a few ideas were a stretch, but others were quite attainable. Landscapes can be quite open to interpretation, and very rarely is there a set right or wrong way to accomplish a certain affect, to find what works best for our clients we rely on the conversations we have and the information provided by the client to help steer the designer into a direction that will best suit the client with the options we share. We would love to know more if you felt we were not listening to your needs you were sharing, or if we just perhaps we didn't understand all of what you were looking to know. We appreciate your comments so we can continue to make the experience better."