Technical Reinforcements Inc

They were very knowledgeable, very responsive, and always on time to the appointments. I've used them two times and my experience has been the same both times. I would use them again and I would recommend them as well.

I am very happy with my experience with Technical Reinforcements. I called them based on their Angie's List rating and coupon. I left a message explaining my problem and I received a call back within a couple of hours on a week day. They were able to schedule a time to come within a few days of my call. On the day of the appointment, Adrian called to say he was running early and asked if it would be ok to arrive before the scheduled time. He explained everything to me before, while, and after he was working to solve the problem. He also answered a couple of additional questions I had that were unrelated to the initial problem. He fixed my computer in less than an hour.

I was very pleased with the service provided by this company. When Adrian couldn't get the old computer working, I called him to help set up the new computer and printer and give me advice and instructions on using the new system. He was professional and extremely helpful. I felt comfortable working with him.

Adrian arrived on time. He worked efficiently and knew his stuff. He quickly identified one problem that could not be solved, and resolved all the others.

I was a bit disappointed with this service. The response time to our initial call was slow. They charged for a full hour of service, when they were only here for ten minutes. Then they were unable to get the problem corrected.

They were on time and professional. I wish all the computer places were as good!

My desktop PC was not working properly. I called James Allard and described the problems I was having with the computer, he suspected that it had been hit with spyware. James was about to catch a plane, so he told me to call the Technical Reinforcements office number to reach another technician. He was apologetic about not being able to help me right away. A technician, Chris, called me and scheduled a time to come to my house. He arrived promptly for the appointment. Chris explained what was wrong with the computer and tried to fix it on-site. He was unable to fix it here, so he took the computer offsite and had to reinstall Windows, etc. on it. I needed the computer back by a certain time and he was able to meet that timing. I also had Chris install a new antivirus system that he recommended. The computer has worked well since.

Great job. The technician cared about my opinion in how the computer was to be set up. Worked with me to get me what I want. When I didn't know what I should do he gave sound advice to help me with the process.

He was just great! Very informative, efficient, cost conscious, prompt and methodical. The work required 2 trips to our home and was extremely well priced. Everything is working great now.

We called and explained our problem. They came to our place of employment to pick up our computer on a Friday. They installed new hard drive, retrieving data from our back up. They stayed in touch over the weekend as to what they were doing and when done, delivered it back to place of employment on Monday. Very professional and friendly and prompt. We would definitely use again.

Adrian Preston came to my house and came promptly. He was very polite and got right to work. I would definitely use him again. Instead of paying for the service the same day, they mail a bill instead.

THE LAST TIME, I CALLED THEM AND TOLD THEM IT WAS NO FIXED. I NEVER HEARD BACK FROM THEM. EACH TIME THEY DID COME, I HAD TO REFRESH THEIR MEMORY AS TO WHAT THEY DID ON THEIR LAST VISIT. THEY DIDN'T REMEMBER WHAT THEY TRIED TO REPAIR. I HAD A FRIEND COME BY TO ATTEMPT TO FIX THE COMPUTER WHICH HE DID ON THE FIRST ATTEMPT.

Very well. James took the time to explain what he was looking for, what he saw and used analogies to help me understand what he was doing. He was here for close to 2 hours, but billed me for one. I would definitely hire him again.

Excellent experience, reasonable bill, and very useful information given to me. A very good company.

James was great. My computer "crashed" 2 days prior to the appointment. I called James and he walked me thru a diagnostic check. I was able to reinstall MS Windows and fix our immediate problem. I was impressed that he could help me over the phone as well as spend his time on my problems without being paid. I set an appointment with him to streamline the performance of our computer which he did in 1.5 hours. He never charged me for the 30+ minutes of phone time prior to our appointment.

Very well. Courteous and prompt and also quite nice about changing the appointment time when I had a conflict. I learned a lot and felt comfortable asking my questions.

I emailed James on Wednesday describing the problem. He emailed me back that day with a diagnosis of the problem & some steps/options to pursue to fix it. The instructions worked & my PC is fine (including all my hard drive files). Any PC problems in the future - he will be my first call. I called a few other places & most wanted $70-100 just to take a look!

Work went incredibly well. I have worked from a solo, satellite office for about 10 years and am able to handle many of my own technical issues -- installing and configuring software and hardware, setting up wireless networks, establishing a networked environment for multiple on-site computers, setting up email accounts linked to off-site servers. This is the first time in years I've been stumped by a computer problem, and I had thought my laptop was a goner. James Allard was able to revive it at a price that was very, very reasonable. He explained the steps he was doing and why, and was happy to have me learn from what he was doing. I was impressed by his friendliness and professionalism. I highly recommend him and his company.

James did a great job and recommend I do things a little differently than I had in the past. Things seem to flow better now and I have access to all of my gear.

Adrian called back promptly and scheduled a service call for 2 days out. He arrived on time and checked everything out; explained the two things that were likely the problem and figured out which it was. He also did diagnostic things on our several laptops and checked out best set-ups for our wireless router. We needed a new router; he had one with him but it was defective so he had to get a new one and come back for a second call but did not charge us for the second call. He was helpful and informative and just an all around nice guy. He told us he worked for James Allard (the company owner) on a contract basis. James Allard called us several days after Adrian had fixed our network to make sure we were happy with Adrian's work. I would (and have) recommended these guys to anyone with home computer problems!

Adrian called me back promptly and helped me with fixing the virtual memory problem over the phone without charging me. He also talked me through figuring out what kind of RAM I had and advising against sinking too much repair money into our current PC. We set up an appointment and he installed the memory, gave a general look-through on the computer and helped to optimize our wireless network. Overall, I was extremely pleased.

My computer would not start up all the way. He ran some applications in safe mode to determine the problem. He was fairly certain the hard drive was shot, which was repairable but not worth the cost. It could also have been the controller for the hard drive, which is not repairable. I chose to stop at that point and get a new computer.

I called Technical Reinforcements and Adrian set up an appointment with me for the next morning. He arrived promptly and immediately got to work on my computer. Shortly thereafter, my USB ports were functioning as USB 2.0. Adrian had to work awhile to gain access to my files (apparently many things are a lot harder to do with the Home Edition of XP than the Professional Edition). In order to ensure that the files were, indeed, accessible, he started transferring them for me. Because the files were lengthy (lots of photos and music), he did not stay for the whole transfer (to save me money), but asked that I call him to let him know how everything went. He said he'd be back if everything didn't work. He also gave me some information about protecting my computer from viruses, etc. Two weeks after Adrian fixed my computer, James Allard called me to check if everything was still fine with the computer.

Neither one of us had a DVD so I assumed that it would work. When I picked a DVD up and tried to play it, it wouldn't work unless I downloaded $80.00 worth of software. I called Adrian at Technical Reinforcements and he walked me through a process to download something else to get it to work. It was a success and Adrian was very polite and helpful.

When I called and explained the issue, James was very helpful and walked me through some possible solutions that were available to me at no charge. I had tried them already and was still having issues. By the way, he didn't charge for any of this initial consulting. We set a time up that and he was very courteous. He arrived in the area early and called to ask if he could come a little early. I really appreciated this. I don't when I last had someone show up early AND he checked to see if this was okay! James was very good at explaining what he was doing throughout and encouraged me to ask any questions I had. He was able to solve my issue. It turns out the issue with my browser was a setting in my virus protection that somehow became activated to protect anyone from changing my homepage. James is awesome to work with and he is VERY customer focused. My experience from end to end with him was excellent and I know I will contact him for any future needs I may have.