CADY HANDYMAN SERVICES

They emailed me ahead of time to confirm the details. Scott arrived exactly on time, with the parts (concrete and posts). All the time he was friendly, enthusiastic, and professional. Oh yes, he also did a great job! It's very tempting to start building a "laundry list" of things to be done around the house and yard, and call in Metro Home Maintenance again!

Was pleasantly surprised to get an appointment within a week of calling. However, nearly an hour into the scheduled appointment the serviceman didn't show. I called and soon got a reply apologizing for missing it. The serviceman arrived about 1.5-1.75 hours late, but went right to work. To help save time and money, I volunteered to get needed parts while he continued to work; that arrangement worked well. Both work areas were left spotless and the serviceman took the thoughtful extra step of cleaning the tiles before mounting the new sink. I discovered a leak at the sink's drain tube, but it was fixed under warranty two days later when another serviceman (also late) returned to replace tile. The company again proved very knowledgeable, honest and able to do all phases of repair jobs. Communication was great and old sink was removed free as comp for the very late arrival. I just hope they're not getting too popular that they can't schedule and complete jobs on time.

Contractor was five minutes early - first time this has ever happened for me. He finished the work in about 1.5-2.0 hours. He noticed the innards of the door needed some metal lining, and quickly picked up the materials at the neighborhood store (after asking if that was okay). Work looks great! He also removed the existing mailbox and filled the holes - without having to be asked. I will use this company moving forward and recommend to others. I've already recommended to my neighbor who also wants a mail slot. Can't ask for better service.

Ben showed up at the time of the appointment. We reviewed the projects and he started immediately. He worked efficiently moving from one project to the next. When a light fixture didn't line up straight with the existing wiring, he reviewed options. He was scheduled until noon and had another appointment and explained that a trip to the hardware store may cause him to not finish all my projects. We decided on getting the right part because I could finish the installation, if needed. He was able to finish everything on time.

Mark was wonderful to work with. After I made the appointment, I even received automated appointment confirmation emails. I was not home when he did the work, but he called me to give me updates during the process. He went so far as to make sure all the computers in the house were properly shut down (saving my work!!) before he began his. When he discovered the faulty light fixture, he even offered to go out and purchase and install a new fixture for me. I have hired several repair and construction professionals over the years and Mark, by far, was the most pleasant, friendly and professional.

The first order was to get the room secured. It originally only had an aluminum door that could be locked. I called a friend of mine who was honest enough to say that I needed a professional to install a permanent frame and steel door. I called Metro Home Maintenance and Mark Cady came out to my home within days to look at the project. He provided me a written estimate and stuck to it. With the information in hand I was able to go to a home improvement store and pick out the door and lock-set that I wanted. Because the door opening was odd it had to be special ordered. Once in I called Mark to set up an installation date. They arrived on time and did the work in a very timely manner. Within a few hours I had my door installed. I was very pleased.

Steve was there on time and very efficient in doing the jobs. The work was excellent as was the attitude of the serviceman. Would definitely use again.

He was incredibly clean and put down plastic. He handled the fixtures well and had to go through 2 layers of sheet rock.

Metro Maintenance was early to the job site and they sent me Chris who has a state plumbing license. He did the faucet repair quickly even though it was a difficult fix due to supply-line layout. He did an adequate job patching the drywall. It will still need a skilled hand to make it look like new but that was expected. He recommended one of his colleagues - John. I appreciated that Metro Maintenance let me supply materials. This saved me considerably on material charges and markups that I have to endure with some contractors. The actual repair work took about 90 minutes and I was billed for 105 minutes. I really appreciate the affordability and skills of this company. They are especially a great alternative to expensive plumbers for simple cosmetic jobs.

I was told she would arrive at 10:00 am, she called me at 9:30 and was on her way. I had requested another thing I wanted done, but Amy discussed some reasons, that that might not be the way I would want to go, but she was more than willing if I did want her to do that. I really appreciate that. I totally felt like Amy, and the company were there to help, get these things done, and not just to make money. Fantastic job.

Sam, who works in the office, is very helpful, knowledgeable, and has good follow up to questions and phone calls. I was able to arrange for a timely at-home inspection to prepare an estimate, but ended up having to wait nearly 2 months before I actually received the estimate -- however, Mark kindly refunded the estimating fee when I expressed concern over delays. When Mark came out to do the work, he did an excellent job, offered lots of extra helpful hints on garage door & dryer maintenance, and tightened up loose nuts and bolts on my garage door without being asked. I will have them back again in the spring to do home exterior work.

He did an excellent job on the dishwasher and the price was great. I put in for an estimate for some other work, however, and they took several months to get back to me. This was my only problem.

Excellent. Since the door became locked with someone in who couldn't get out other than climbing out the window, we were very pleased with the prompt service; less than 24 hrs. after the problem came up. It is unusual to have someone come out for a repair on such short notice. Very accommodating repair person considering we had really botched the door mechanism in trying to fix the problem ourselves.

First, there is no substitute for someone who has both the skill and the will to solve problems. John from Metro has both. He was intrigued to see the finished ceiling because he didn't want to cut a hole or holes looking for the break in the duct. He decided to remove a bathroom ceiling exhaust fan to try to get a glimpse. That worked! He found the break and cleverly cut a very small hole in a linen closet and repaired the break. He then neatly installed a small panel in the closet ceiling. This isn't even a foot square. Then he did what the dryer duct cleaning person who identified the break should have done - he cleaned out the vent from the dryer end. That had a number of turns and was a prime place for lint buildup. So Metro essentially did both their job and the duct cleaning job. I can't say enough positive about Metro's work. From the estimating onward Metro was just great. John was so careful and skilled in how he approached this problem. We are delighted!

They came over to take a look at what I wanted done and gave me a reasonable estimate. Brian came out and got the work done shortly afterwards. He did an excellent job. Everything looks really really good. The work was done within the estimate and I also received an Angie's List discount. I am very happy with the work that was done and I plan on calling Metro Home Maintenance again when I need work done.

It went very well. I would have them come again.

Metro Home maintenance came out and did exactly what we told them to do. The old door came out and was replaced. We handled the trim and finishing work ourselves to save $$$. The person that came out was friendly and easy to work with.

Setting up the appointment was easy, although I had to wait on hold until someone answered, about 5 minutes. They scheduled the appt., confirmed the appt. and sent out a handyman. He called me and indicated they would not recommend repair, but replacement. At the appt. they did estimate for me the cost of a trip charge and time to look at the door. I really needed this done so I agreed but I thought the estimate was high. I was prepared to give them a cc number at the time of the appt., but they did not ask for it. A bill was sent a couple of weeks later. I sent them back the bill with a cc number on it. A week or so later, I get a notice from collections indicated the bill was not paid. CC number was wrong. We're not even talking about two months of time passing. The work was performed around the Oct 23, as I write this, it's Dec 7. I called their office, they indicated they called me and left messages. I got no messages and in return they hinted that I was not being truthful.

Everyone was very pleasant at the company from the receptionist (who said she loved her job) to the workmen to the owner. Mark, the owner, came out to do the estimate and was quite knowledgeable about almost all of our issues. He said up front that he subcontracts and that it might take a while for the final estimate because he had to check with everyone. The final estimate was very detailed and in writing and very fair. Everyone who came to work on the house was courteous and everyone cleaned up which was wonderful. The work was quick and was always done before the estimated time. I had some questions about the radiator flush and Mark came out and re-flushed all the lines personally and checked on the downstairs radiators that were repaired. He always had good advice about other things in the house as well. Overall, it was a good experience and I would definitely recommend them and hire them again.

I checked out Metro Home Maintenance for handyman service and clicked onto their website through the link provided on the Angie's List page. They had an email form, so I filled it out, sent it and waited for a response. That was four weeks ago. To date, I haven't heard from Metro Home Maintenance. I did call their phone number a week ago and got their voice mail. But I didn't bother to leave a message on the theory that if they don't respond to emails, they probably don't bother with voice mail either. I was trying to get some exterior work done before we got snow. So timeliness was important. I don't understand why contractors don't at least return emails and phone calls of customers trying to contact them. Even if they are too busy to do the work at that time, or are unable to perform the type of work one is seeking help with. It's not only a small courtesy, but saves the homeowner time as well when she/he's looking for someone to do a job. Really disappointing and unprofessional.

Job 1: The handymen from Metro Home Maintenance completed plumbing & electrical work, new light fixtures installation, & hanging several pictures. I was so pleased with their high-quality that I will call them first. An appt. was scheduled 2 days after my call, & I was impressed with the responsiveness & timeliness. Chris did the work, & he was efficient & professional. Job 2: Amy was quick & efficient in assembling the oak coffee table. It was worth it to have Metro Home Maintenance assemble the coffee table because it saved me unnecessary time & stress. I especially appreciated how Amy cleaned up the furniture's packing material & cardboard box, placed the materials near my garbage cans. I continue to be impressed with their consistent high-quality work, focus on customer service, satisfaction & prompt response. The company is GREAT! I would definitely hire them again & recommend them to other people who want premier handyman service.

The only glitch was that the replacement bathroom vent fan we had purchased did not fit what was in the ceiling. Chris recommended we use a different motor and grill that he could retrofit to the existing housing. He went to a supply store to buy it, which added to the time we had to pay for ($64.50 an hour). He explained that we could get it and install it ourselves, now that he had showed us how, but we opted to have him do it.

Overall everything went very well. They were on time and finished an hour earlier than planned. Easy to work with and they really work with you consulting as they go to insure that things are done the way you want them. Very nice people. $272.16 of the cost was to hang the TV. Having researched that cost I think the price for their work was very fair.

I can only say, I've not had such professional, friendly, honestly helpful service, in a long time. Much less, without added unexpected costs. This was gratis. Best I can do, is highly refer this company.

Difficult installation. Did wonderful work in shorter time than expected.