My neighbor and i couldn't believe how fast these guys were working! We knew if we'd tried to tackle this it would take us more than twice as long. We were both impressed. I had to leave while they were still working and when I came back I really looked at what they had done. It was then i saw that the quick work had come with their being careless. The ground was lumpy. While my yard had had lots of weeds in it, it had been very level, but in their process of removing the old grass and weeds, they made it very lumpy. They didn't rototil the ground so much of the yard was very hard, and they didn't level it by raking or any other method. Well, it was so hard i don't think they could have. They didn't smash down the sod after they'd set it on the ground, so when you walked on it some spots went way down and others were higher than the rest of the ground. Some small areas were so high that when the lawn was mowed the first time the grass was cut almost to the ground because it was so much taller. The corners of the sod were not tucked in. They had laid sod on top of concrete pavers, on top of bricks, on the footings for fence posts, on top of other pieces of sod. There was an area up against the garage where i'd had a garden hose running under concrete pavers. I had removed the pavers but of course it was their job not mine to churn up the soil. But the grass there started dying, even with having been watered profusely. When i pulled up the sod to look underneath i could still see where the hose had been, and the sod was cut too big so it was kind of sitting up in the air, touching the garage at that end, but not even on the ground. There were a couple areas that we had specifically discussed, where i wanted to put wood chips or set out some plants. I said i wanted those areas to be rototilled to make sure there would be no weeds. I was told they don't use a rototil; they do it by hand. Whatever. But they didn't. It was dense and of course the weeds all started coming back very soon. They knew that my house was going to be going up for sale We had discussed that this project was to make the lawn look better for "curb appeal" . One area they were supposed to do was the boulevard. Very important, right? But when i got home i saw that they had done part of it and just left the rest . When i pointed this out they said they had used more sod than they'd anticipated in the back yard so didn't have enough. But the back yard isn't as important! This was careless to not do the front (they were going to come back to do more on the back yard a month or so later after my garden was done so it would have made sense to complete the front not the back anyhow). I repeatedly asked to have them come finish the boulevard area. The manager came out several times to take care of where the sod was on top of other sod or on top of bricks or pavers or so lumpy you couldn't walk without twisting your ankle but the workers didn't come back to take care of the sod until they came to finish the back. Another thing was i had several rose plants that i wanted to bring with me when i moved. The roses had been in their locations for about 20 years so of course the roots would go down very deep. I thought since this was their job that they'd do better digging them up than i would. I specified that they were very well established and needed to be dug out very deep. The roses in the front were one kind and in the back were different. I had asked that they put the ones from the front in large plastic bags which i provided, and those from the back in the wheelbarrow. When i got home i saw that they had put them all in the wheelbarrow, so it was difficult to tell them apart, and they had not dug them up deep; they had chopped the large roots right off. Some they had gone down less than a foot and none had they gone much more than a foot. This was last June. I wasn't able to plant the roses at my new house right away but i put them into 5 gallon pots, except for 2 that were awkward shapes and i left those in the wheelbarrow and added soil. They were all kept well watered. After i planted them in the ground they were also kept well watered. They all lost all their leaves. I have never moved roses that had been so well established so perhaps that is to be expected but i know having the roots chopped off gave them a definite disadvantage. Only one of the plants had any life by the end of growing season. They are all still planted but i am not hopeful that they will come back. I called my nursery and got the replacement price for the kinds of roses i had. I deducted that amount when i paid. The photos might be kind of difficult to make sense of. The two sticks are the two worst of the roses they dug up to transplant. You can see that the roots on both were chopped off. How could those grow? And there's a photo of where pieces of sod overlapped so those parts died at the edges. And one of sod on top of a fence footing. And two of the area on the boulevard where they were supposed to improve the look with installing sod. Umm, not so much. I cannot believe they had an A rating. What was wrong with them when they were working at my house?? One thing they did was remove a fairly large tree. They were obligated to contact the city to verify that no utilites or pipres were in the way and they never did which is a major safety concern.