1-800 Got Junk - Twin Cities

It was good.

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It went fine.

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MY EXPERIENCE WITH 1-800-GOT-JUNK WAS MOST FAVORABLE. GOT-JUNK SENT TWO MEN, CHRIS AND RYAN, WHO WORKED EFFICIENTLY AND TOOK THE ITEMS I ASKED TO BE TAKEN AND LEFT THOSE ITEMS I WANTED LEFT. THEY COMPLETED THE JOB IN ABOUT AN HOUR. THEY ARRIVED ON SCHEDULE AND WERE EASY TO WORK WITH. MY REQUEST FOR AN ESTIMATE WAS ANSWERED PROMPTLY BY THE FRANCHISE AND THE JOB WAS SCHEDULED THE NEXT DAY. MY SOLE CRITICISM IS THAT THE FRANCHISE ESTIMATED THE JOB WOULD COST $299. JUST AFTER STARTING CHRIS AND RYAN STATED THE JOB WOULD COST $374(ABOUT 25% ABOVE ESTIMATE). I AGREED BECAUSE THEY HAD ALREADY STARTED AND I DID NOT HAVE A WRITTEN ESTIMATE. PERHAPS THE BOSS ESTIMATES LOW OR THE WORKERS MAKE MORE, DEPENDING ON THE JOB COST. ALTHOUGH I WOULD PREFER A MORE ACCURATE ESTIMATE, I AM HAPPY WITH THE WORK AND ITS COST. CHRIS AND RYAN SWEEPING UP AFTER THE JOB IS A NICE TOUCH. I USED A $20 ANGIE'S LIST COUPON. WITH IT AND SALES TAX THE COST WAS $357.74.

THEIR PEOPLE ON THE PHONE WERE VERY HELPFUL AND TRIED TO ACCOMMODATE US IN ANY WAY THEY COULD. THEY ARRIVED ON TIME AND WERE VERY FRIENDLY. I WOULD HIRE THEM AGAIN.

THEY WERE ON TIME, POLITE AND EFFICIENT. THE CHARGE WAS BY VOLUME AND I THOUGHT QUITE FAIR. I ALSO REC'D A FOLLOW UP CALL FROM THE COMPANY ASKING IF EVERYTHING WAS OK..THEY ALSO ACCEPTED THE ANGIE'S LIST COUPON WITH NO QUESTIONS..

THEY WERE ON-TIME AND FRIENDLY. THEY DID NOT WEAR ANY SHOE BOOTIES AND TRACKED SOME DIRT INTO THE HOUSE.

THEY CAME OUT TO PERFORM THE JOB AND, VERY NICELY, TALKED ME OUT OF REMOVING THE TUBS! ONE OF THE MEN WHO CAME OUT WAS A PLUMBER IN THE NAVY AND HE SAID THAT I'D HAVE TO ADD CUT OFF VALVES TO THE PIPES ATTACHED TO THE BASINS WHICH WOULD COST AROUND $100. HE GAVE ME GREAT RECOMMENDATIONS ON HOW I COULD SEAL THE LEAK IN THE CEMENT TUB MYSELF! THEY GAVE ME MY OPTIONS AND REALLY DIDN'T TALK ME INTO DOING ANYTHING. THEY WERE BOTH VERY NICE YOUNG MEN AND WERE JUST SUPER! THEY WERE EVEN EARLY FOR THE APPOINTMENT AND CALLED AHEAD OF TIME TO MAKE SURE IT WAS OK. I HAVEN'T HAD ANYONE THAT HONEST TO DEAL WITH IN YEARS!

THE WEATHER WAS BELOW ZERO. THE YOUNG MEN EMPTIED THE WHOLE AREA WITHOUT A COMPLAINT. THEY WERE COURTEOUS AND PROFESSIONAL ABOUT THE WHOLE MISERABLE MESS. THE ONLY THING THEY COULDNT TAKE WERE THINGS THAT ARE CONSIDERED HAZARDOUS, LIKE FLUORESCENT BULBS, CAPACITORS AND THE LIKE. WE WILL USE THEM AGAIN AND WE HIGHLY RECOMMEND THEM.

PROMPT, ENTHUSIASTIC AND THEY EVEN SWEPT UP THE AREA WHERE THE DECK WAS.

SCHEDULED APPOINTMENT ON A SUNDAY, LATE AFTERNOON(THERE IS SOMEONE THERE 24/7 AND YOU CAN SCHEDULE ONLINE), AND THEY CAME EARLY AFTERNOON THE NEXT DAY. THEY CALLED ME WITH ESTIMATE, WE AGREED ON PRICE, THEY LOADED, THEY CLEANED UP LOOKED AT DUMPSTERS, ETC BUT PRICES WERE HIGH - THE PRICE WAS APPROX SAME AS A DUMPSTER, BUT I DIDN'T HAVE TO LOAD OR CLEAN IT UP! A CANADIAN COMPANY THAT HAS FRANCHISES ALL OVER THE US - WHEN YOU CALL TO SET UP SERVICE, YOU'LL TALK TO A CANADIAN, AY? :-)

CALLING JUST BEFORE THEIR ARRIVAL, RYAN AND SCOTT WERE ON TIME. (WE HAD A PICK UP TIME OF 9:30 - 11:00 AND THEY WERE HERE AT 9:25.) THEY WERE VERY FRIENDLY AND DIDNT COMPLAIN OR MOAN WHEN THEY FOUND OUT THEY HAD TO BREAK UP THE CABINET. THEY HAULED EVERYTHING UP THE STAIRS AND HAD THE TRUCK LOADED WITHIN AN HOUR. THEY WERE THE BEST AND MY HUSBAND AND I HIGHLY RECOMMEND THEM.

THIS COMPANY BASES THEIR PRICES ON HOW FULL THEIR TRUCK WILL BE WITH YOUR GARBAGE. TODD WAS VERY CONSCIENTIOUS OF *HOW* THEY LOADED THINGS INTO THE TRUCK SO THAT THERE WAS NO 'AIR' IN BETWEEN ITEMS. IT TOOK THEM ABOUT 90 MINUTES TO LOAD THE TRUCK. THEY SWEPT OUT THE GARAGE WHEN THEY WERE DONE, TOO.

THE WEBSITE IS A PARTICULARLY EASY WAY TO MAKE AN APPOINTMENT. THE HAULERS WERE VERY PUNCTUAL AND ESTIMATED THE TOTAL COST ACCURATELY.

THE GOT JUNK FOLKS DO A GREAT JOB. THEY ARE A LITTLE PRICEY,BUT NO ONE ELSE DOES WHAT THEY DO. IT'S GREAT TO GET ALL THE COMPUTERS, AC'S, BATTERIES TAKEN CARE OF ALL AT THE SAME TIME.

WE CALLED THEM ON EASTER AND SOMEONE WAS IN! THEY WERE SO FRIENDLY AND POLITE. I WOULD CERTAINLY USE THEM AGAIN.

THEY WERE VERY PLEASANT, POLITE, QUICK AND HONEST. THEY WERE VERY FAIR WITH RESPECT TO WHAT I WAS QUOTED AND WHAT THEY DID. I WOULD HIGHLY RECOMMEND THEM.

PROVIDED 2 HOUR WINDOW. PLANNED ON 15 MINUTES, BUT COMPLICATIONS MADE IT OVER 30. NO CHANGE IN QUOTED PRICE. VERY COURTEOUS AND PROFESSIONAL. PAID $83 PLUS TIP (INCLUDING $15 RECYCLING FEE.)