1-800 Got Junk - Twin Cities

I began my day calling many, many different garbage and waste removal companies. They were the first I called and was initially quoted $248, with them doing everything. Finding a lower bid at $181 with us doing the loading over a weeks timeframe in a roll-off dumpster, I called 1-800-Got-Junk to cancel their no-obligation free on-site job quote for today between 11-1 pm. They encouraged me to keep the appointment just to see what the actual quote would be. The men called at 11 to let me know they'd be at my house between 12-12:30, and arrived at 12:15. They quoted me $146 and I said to go ahead! 20 minutes later, they were done and off! I was really glad I kept the appointment, was very comfortable with them, and was totally satisfied!

Came early and were very friendly, polite, and professional. Cut up cabinets so we would use less space. Cleaned up after themselves.

They were great. They worked hard and quickly. They called before they came, as promised, and they graciously accepted the Angie's List coupon. I highly recommend this service and plan to use it again.

Very quick, prompt and polite workers. They listened to our concerns, and there was no damage to walls despite moving large pieces of furniture up narrow stairway. This is a great service if you are unable to move things yourself - they move everything. They left no mess in the house or on the driveway.

They came on the same day that we called. The two people that came were named Ben and Mike. They owned this franchise, and operated it with great customer service, and professionalism. They were polite, appropriately dressed, well groomed, and very professional. They were on time for the appointment, and worked efficiently.

The experience was not as good as I expected. The junk removal team was not responsive and we had to repeat instructions over and over. They dropped stuff here and there and didn't bother to pick it up. And they didn't take it everything that we left for them by the truck. In actuality we did most of the carrying because the people just weren't all that responsive or helpful. A bit disappointing. If we use them again, we will be much more directive and will yell if necessary.

Good reliable and professional service for taking away old materials and construction debris. Help to move heavy items. Nice and courteous and very helpful.

BOTH EMPLOYEES WERE VERY PLEASANT AND PROFESSIONAL. THEY REMOVED ALL OF MY STUFF IN ABOUT A 1/2 HOUR. I WOULD DEFINITELY USE THEM AGAIN!

I CALLED ANGIE'S LIST THIS MORNING TO GET INFORMATION ON 1-800-GOT-JUNK? BECAUSE I HAD SOME THINGS I NEEDED TO GET RID OF THAT I COULD NOT HAUL MYSELF BECAUSE THEY WERE SO HEAVY (CONCRETE ATTACHED TO A CLOTHES LINE T). THEY QUOTED ME OVER THE PHONE AND SCHEDULED TO COME OUT TODAY AT 4:30 TO PICK UP THE TRASH! THEN, AN HOUR LATER THEY CALLED BACK AND SAID THEY WOULD BE ABLE TO COME EARLY IF THAT WAS OKAY. THEY CAME RIGHT AWAY (IN UNIFORM WHICH SET ME AT EASE AS A SINGLE WOMAN) AND EVEN CAME INTO THE HOUSE TO GET THE STUFF BECAUSE I COULD NOT LIFT IT MYSELF. THEY OFFERED A $20 OFF COUPON THROUGH ANGIE'S LIST WHICH I ALSO APPRECIATED. GREAT SERVICE! THEY WERE SUPER NICE, FRIENDLY, FAST AND CLEANED UP AFTER THEMSELVES AFTER THEY BROKE UP THE CONCRETE. THE OTHER PLACES I CALLED WOULD NOT PICK UP WHAT I HAD, AND I WOULD HAVE HAD TO PAY $60 TO DUMP IT MYSELF.

THEY WERE INFORMATIVE ON THE PHONE. CAME WHEN PROMISED THEY WERE QUICK AND EFFICIENT, EVEN SWEPT THE DRIVEWAY WHEN FINISHED! VERY RESPECTFUL and RESPECTABLE WORKERS. I'LL HIRE AGAIN.

IT WAS A VERY PLEASANT EXPERIENCE. THE WORKERS WHO CAME TO MY HOME WERE PROMPT, PROFESSIONAL AND PLEASANT. I WOULD DEFINITELY USE THEM AGAIN, OR REFER THEM TO OTHERS.

AFTER MOVING IN TO A HOUSE AND DOING SOME WORK, WE HAD A LOT OF JUNK (OLD BATHROOM SINK, OLD LIGHT FIXTURES, STYROFOAM FROM BOXES, ETC.) LYING AROUND. I CALLED THE COMPANY AND WAS ABLE TO HAVE THEM COME OUT THE NEXT DAY. THE GREAT THING ABOUT THIS COMPANY IS THAT THEY TAKE A LOOK AT WHAT YOU HAVE AND GIVE YOU A PRICE ESTIMATE THEN AND THERE. IF YOU DON'T LIKE IT, THEY GET IN THE TRUCK AND LEAVE. IF YOU DO LIKE IT, THEY PUT EVERYTHING IN THE TRUCK AND TAKE IT AWAY. AND THEY RECYCLE WHAT THEY CAN.

THEY WERE PROMPT, FRIENDLY AND EFFICIENT.

I LIKE THESE PEOPLE. THEY ARE EASILY REACHED BY PHONE, MAKE AND KEEP APPOINTMENTS, AND WILL CARRY THINGS FROM INSIDE THE HOUSE. I HAVE HAD THEM BEFORE AND WILL CALL THEM AGAIN--WHEN I COLLECT MORE JUNK.

THERE WERE 2 MEN WHO WERE VERY PROFESSIONAL AND TOOK TIME TO GET THE COUCH OUT THROUGH THE FRONT DOOR WITHOUT DAMAGING THE STORM DOOR. THEY WERE ON TIME AND CALLED BEFORE HAND TO LET US KNOW WHEN THEY WOULD ARRIVE.

OVERALL THEY WERE VERY GOOD. I WAS SHOCKED BY WHAT I ANTICIPATED TO PAY AND WHAT I DID PAY.

THE TWO YOUNG MEN WHO CAME TO TAKE AWAY THE JUNK WERE POLITE, ON-TIME, AND HELPFUL. MY BIGGEST CONCERN WAS NOT THE SERVICE; IT'S STICKER PRICE. WHILE THE COMPANY DOES A GOOD JOB PROVIDING INFORMATION ON PRICING (IT'S BASED ON WHAT PERCENTAGE OF THE TRUCK YOUR JUNK TAKES UP), I SUSPECT MOST CONSUMERS ARE UNAWARE OF HOW SMALL THE TRUCK IS THAT THE COMPANY DESCRIBES WHEN PROVIDING A PHONE ESTIMATE. SO WHEN THE TRUCK SHOWS UP AND YOU'RE READY TO PAY $78, A BILL OF OVER $200 IS A SHOCK (I WAS ABLE TO TAKE $20 OFF, THANKS TO MY COUPON FROM ANGIE'S LIST). AGAIN, NO COMPLAINTS ON SERVICE; JUST BE PREPARED TO PAY MORE THAN YOU EXPECTED.

CAME OUT THE SAME MORNING, FRIENDLY, HELPFUL, SWEPT UP AFTERWARDS. EXCELLENT EXPERIENCE.

THEY CALLED 15 MINUTES BEFORE THEY CAME AS THEY SAID THEY WOULD. ARRIVED PROMPTLY, WERE PLEASANT YOUNG MEN WHO DID THE JOB EFFICIENTLY. THE PRICE WAS REASONABLE, THEY REMEMBERED THE DISCOUNT, AND I WAS VERY PLEASED. FEEL LIKE A FREE WOMAN AGAIN!!

THEY CAME ON TIME, WERE VERY PROMPT AND PROFESSIONAL.

GREAT EXPERIENCE. THEY WERE PROMPT, COURTEOUS AND WORKED HARD. THEY GAVE ME A QUOTE BEFORE DOING ANY OF THE WORK.

THEY WERE ON TIME, COURTEOUS, THOROUGH AND THOUGHTFUL. THOUGH I'D SAID TO TAKE EVERYTHING IN A CERTAIN AREA, THEY CHECKED WITH ME UPON FINDING THINGS THAT MIGHT HAVE BEEN VALUABLE. THEY HAD TO PUT AN EXTERIOR DOOR ON AND OFF TO GET OUT THE FREEZER. SEVERAL FT WORTH OF STUFF DIDN'T FIT IN THEIR TRUCK SO THEY CAME BACK AT NO EXTRA CHARGE. THEY CLEANED UP - THEY EVEN SWEPT THE FLOOR. THE FELLOWS WERE FUN TO HAVE AROUND.

TWO PERSON CREW CALLED IN ADVANCE, SHOWED UP ON TIME AND DID ALL OF THE LOADING IN ABOUT 15 MINUTES. THE AMOUNT OF ITEMS FILLED MORE OF THE TRUCK THAN THEY HAD ESTIMATED, WHICH DETERMINES THE PRICE, AND IT WASN'T UNTIL AFTER THEY LEFT THAT I NOTICED THE ANGIE'S LIST DISCOUNT COUPON (WHICH I THOUGHT WAS FOR $15 OR $20?) WAS LISTED AS $10 OFF ON THE BILL. THE SERVICE WAS VERY FAST, THE PEOPLE DID ALL OF THE HEAVY LIFTING AND EVEN SWEPT THE DRIVEWAY AFTER LOADING.

THE PERSON ON THE PHONE WAS HELPFUL AND POLITE. WE GOT AN ESTIMATE ON TIME. I GOT A PHONE CALL AND THEY SAID THEY WERE RUNNING EARLY AND COULD THEY COME ABOUT 45 MINUTES EARLY. I SAID YES AND THEY ARRIVED WITHIN 10 MIN. THEY EXPLAINED WHAT THEY DO AND PRICING. IT WAS MORE THAN THE ESTIMATE BY ABOUT $50 AND THEY WERE GOING TO CHARGE FOR SOME ROCK THAT THE ESTIMATOR SAID WOULD BE FREE SO I DIDN'T HAVE THAT DONE. THE 2 CREW MEMBERS WERE FRIENDLY AND FUN. THEY EVEN LIKED AND PLAYED WITH OUR HUSKY. THEY CLEANED UP AFTERWARD AND OVERALL DID A GOOD JOB.

THE TWO YOUNG MEN WHO CAME WERE FRIENDLY AND STRONG! THEY WORKED HARD TO GET THE APPLIANCES DOWN A NARROW OLD STAIRCASE WITHOUT DAMAGE TO THE WALLS. THE DRIVER CALLED 15-30 MINUTES BEFORE ARRIVING, SO I COULD BE READY FOR THEM. IT WAS WELL WORTH THE MONEY TO HAVE THE APPLIANCES AND FURNITURE REMOVED AND DISPOSED OF. THEY CHARGE BY HOW MUCH SPACE IN THE TRUCK YOUR LOAD TAKES.