Great Garage Door Company

The company installed the garage doors in 1989. This particular service call was late on a Friday afternoon. Prompt response, reasonable price, pleasant attitude on the part of the technician, and a good job.

We called this company to come and fix the door opener and they came out promptly. The repair person determined that the problem was that one of the "eyes" of the opener was out of alignment and that it was our fault. He claimed that it had been bumped - a fact that we dispute. The service person proceeded to tighten a screw to fix the problem and bill us for a whopping $92. We did not bump the eye and feel that the screw was not properly tightened when the opener was installed. Two days later we received a "non lien" notice in the mail for the $92. We paid this $92 but feel that it is unfortunate that we hired this company in good faith to install the door opener and were not treated fairly - what can you do when a company determines that they are right and you are wrong. There is a lot of competition in the door opener business but this company's business must be so good that they feel they can treat their customers poorly.

They were great about emailing (wife works overnights and sleeps during day so any phone ringing is bad). They told us between 11am-1pm via email, I replied to say that would be great. They called in the morning to say it would be here by 1pm. At 130pm I called them to check on the status. They said we were scheduled between 12pm - 2pm (I have the email saying 11-1) and that he was 20 minutes out. I had to leave for work so we had to cancel and will obviously never go back. The reason we scheduled it when we did is our work schedules. If they couldn't make it when they promised we actually would have given them another chance if they had bothered to call. But when we have to call you when you're late and then you tell us something different than we have in writing from you....not the kind of place we do business with...

Phoned in at 7AM on Thursday for repair. Brian called back and said he would be at our house between 2-4PM on Thursday. He showed up at 3 and was gone by 3:40. Great service at a reasonable price. Explained in detail all work. Great experience!

It went way more smoothly than I ever could have imagined.

I called in on Sunday and they had someone at my house on Monday at 8 Am. Note that emergency service only applies to Commercial customers. Dan was the technician and he did a great job. He replaced the 2 springs very quickly. I noticed that he checked one of the tracks for alignment and adjusted it. Total time for the work was about 35 minutes. It would have been faster but I had to move 2 cars out of the garage after he got the door open so he could get to the springs. I am very satisfied with the work and will use the company again.

I had a really great experience with this company. After getting several quotes they came in the lowest for the service I needed. The day of the installation they were down one person so Aaron came out alone to install the garage door and he was incredibly personable, friendly and worked quickly to complete the job. We needed add'l work after the chain in the garage door snapped. The company worked to get us the part and get it installed the next day! Great customer service.

Salesperson was informative and answered all questions. They could clamp the spring within hours so the door could be opened and closed until new door installed for $79 ($35 rebated if they were contracted to install door). He offered a free keyless entry pad to match another company's offer and put it on the quote. The service person charged me $89 instead of $79 after clamping the spring, but it was good to be able to get the cars in the garage. The salesperson told me to expect a call at 7:15 am to give me a time for installation on the installation date. I called them to tell them I had to postpone because my car battery died and I could not get it out of the garage. The installer already had the door loaded on his truck and said he would roll my car out of the garage. The installation went wonderfully except the keyless entry pad was not included on the invoice, so the installer did not have it with him. He arranged to have it installed the next day if I would leave the service door unlocked and they would lock up after they were done. I foolishly paid in full. The keyless entry pad was not installed the next day. I called every working day after leaving my service door unlocked all day and having them say it would be installed the next day. They had lost the paperwork and were short staffed trying to cover their state fair booth. The scheduling person asked me "why I was so dependent on a keyless entry pad". The pad was finally installed a week after the door and the door opener.

Wonderful, greatly enjoy the fact I can call, give them my credit card information, I do not need to be present. They make a very "ill timed issue" easily resolved and extremely stress free.

Kirby was a very nice and friendly man. The work he did fixed the problem and the garage door works better than ever.

They were prompt and courteous. The door after looked good - you cannot tell the older panels from the new. I did think the price was high considering it was 75% of what I paid for a whole new door, tracks and install in 2004. They came back after a couple weeks because the door was squeaking loudly when opening and closing. They responded promptly and fixed the problem.

Our garage door was getting stuck halfway up. We called to schedule service at 8:30am. Although we didn't request same day service, they scheduled us for some time between noon to 2pm. The technician arrived shortly after noon. He introduced himself (name of "Christian") and I described and demonstrated the main problem of the door sticking. I said that I thought one of the springs might have snapped. I also told him about a minor problem that happened on three of the coldest days last winter...that the door would open, but would not close without "coaxing" it using the wall switch. Christian said he would check everything out. He immediately confirmed that one of the springs had broken. As was recommended in several articles I had read about garage door repairs, Christian said that he would replace both springs. While Christian was working, our 11 year old daughter watched him and asked questions. Christian explained everything he was doing to our daughter. Several times he had her move to a safer viewing point. After replacing the springs, Christian saw that the cable on the same side as the broken spring had too much slack in it. Although we know that the door and opener had been installed in October 2004, it was done by the previous owners of our home. We wanted the repair "done right" and had Christian also replace both cables. With the new cables, he was able to get the tension on both cables. Christian then adjusted the door opener so that all of the safety features worked properly. While working on the opener, he noticed that one of the bulbs was flickering and he was able to fix that as well - an no, it wasn't just a loose bulb - rather, a connector needed adjusting. Once everything was working correctly, Christian then walked us through how and where to lubricate the door to ensure proper maintenance. Last, Christian told us about the warranty for each part and for his service. An excellent experience!

I received good information on the phone. The employee arrive on time and did the work in a timely way. He answered every question.

Very pleased. Went exactly as I had hoped. Looks wonderful.

I called and spoke with Mike on 3-23-2010. He was very helpful and gave an est over the phone which was great. Bryan the tech can out on 3-24-2010. He found the problem right away with the opener and also took care of the strut. He was very helpful and informed me on what happened and what he had to do to fix it. It was est 100.00 over the phone and total came to 101.05. Can't ask for a better est then that.

They did not show up and they did not call, that is my complaint. They seem disorganized. When I called they didn?t even know I was scheduled, even though I scheduled last Friday to have this done and talked to them today. The left hand didn?t seem to know what the right hand was doing. It made me nervous so I canceled with them.

We wanted something that looked like wood and was just a bit different from all the others in the neighborhood. The sales person came out twice. He brought samples and plenty of pictures. He explained everything. There were no hidden costs and no surprises. The new door included the new rail/track, springs, etc. plus removal and disposal of the old door and reattaching of the existing opener. I asked for addresses of area places where this particular door we wanted had been installed. He provided those within a day. I was able to see a couple and talk to one very pleased homeowner.

One late afternoon in mid December, the torsion spring on my garage door broke. I called Great Garage Door Co. who had installed the door 20 years ago. They answered their phone immediately, said that a technician could come the next day and that he would call between 7 and 8 AM that day to set an arrival time, which he did. He arrived on time, had the necessary parts in his truck, fixed the problem within a half hour, and all was well. Excellent service.

The man who bid the job was very, very friendly and prompt. The man who came out to do the job was very helpful and patient. He hauled everything away cleanly. It seems like it only took an hour. It looks great.

They came out the day I called and installed the garage door opener. They ordered the new garage door and installed it two weeks later as promised. They did not give me the packet of warranty information on the new door the day it was installed because the installer did not have it with him. The installer said he would make a note on the receipt and have the warranty sent to me. I called my salesman a week later because I did not receive the warranty and he said he would mail it to me. I called the office 2 weeks later because I did not receive the warranty and was told they would mail it to me tomorrow. I called the office again 1 week later and was told that the post office had returned it to them because they ruined it and they would mail it again. I finally received the warranty a week later. Therefore, it took 3 phone calls and more than a month for me to receive warranty information that I should have gotten when the door was installed. During each phone call I felt that getting the warranty information to me was not a priority for them. Their service was very good ( prompt and courteous) but the way I was treated in regard to the warranty did not leave me with a good feeling about the company.

We found GGDC at the MN State Fair while looking at home improvements/remodeling booths. We were remodeling the exterior of our home looking at windows, siding, gutters, etc. We knew that we also needed to replace the old wooden double garage door. GGDC was having a state fair special price. We saw the garage door/window samples which was very helpful. Rob the sales rep came to our home to measure and answer our questions. A few days before Rob came out the garage door finally failed. Both cables snapped, six rollers were bent and twisted, and a steel track bracket ripped from the wall. Within a week technician Dan K came out to install our new double garage door. GGDC was scheduled to come out at 8:30 am on Tuesday morning. The company called and said they were still working on the Sherrwood windows and would be out between noon - 2:00 pm. Technician Dan K showed up at noon and was very polite and efficient. Dan completed the whole job in about two hours. Dan also took the time to answer all my questions. We are very pleased with the installation and the over all look of the garage door. We would hire this company again for future work or repairs.

The process went pretty quick. We used them over a year ago and nothing really sticks out as outstanding. I would use them again in the future and I would refer them to a friend.

They were very professional. They showed up on time, gave a detailed estimate, and did work in a timely manner. I would use them again.

Our garage door fell off its tracks on the coldest day of the year. I called Great Garage Door Co the same day and they offered to have a person out at my home same day. We weren't available until the follow day however we had a full schedule. Steve offered to have someone call me before to give me a better estimate of their arrival. The technician that arrived was professional and detailed in his explanation. The condition of the door required extra time and he worked for an hour in minus 20 temperatures. He spent time reviewing with me the work he had done and the recommended remaining work that would be required to resolve structural issues. The recommendations were documented along with the needed measurements. Given their service, I plan to hire this firm again to purchase and install a new door.

The technician arrived within 2 hours after my initial call to the company. He was finished with the job within 30 minutes. This company was recommended by our handyman.