Total Comfort Heating and Cooling

I HAD A POOR EXPERIENCE, INITIALLY, DUE TO AN EMERGENCY VISIT NO-SHOW. HOWEVER, WHEN I CALLED TO GET SOME PRICE BENCHMARKS TO USE WITH OTHER COMPANIES AND SHARED MY EXPERIENCE, THE SALES/SERVICE PERSON HANDLED IT EXTREMELY PROFESSIONALLY THUS I CHANGED MY PREVIOUS DECISION OF NOT TO USE THEM. PRICES WERE FAIR, AND MORE IMPORTANTLY, THEY ONLY SOLD ME WHAT I NEEDED. ALL PEOPLE INVOLVED IN SERVICE & SALES WERE VERY PROFESSIONAL, FRIENDLY, AND COMPETENT. IT ENDED UP BEING A PLEASURE TO WORK WITH THEM. EVEN IF THEY ARE SLIGHTLY MORE EXPENSIVE (WHICH I AM NOT CONVINCED THAT THEY ARE), I WILL USE THEM FOR MY ROUTINE SERVICE BASED UPON THEIR PERFORMANCE ON THIS TRANSACTION AND MY DISAPPOINTMENT WITH OTHER SIMILAR COMPANIES.

HE WAS HERE FOR ALMOST TWO HOURS. POINTED OUT POSSIBLE REPAIRS IN THE FUTURE. TALK ABOUT PROFESSIONAL. I WILL BE HAVING THEM DO ANY REPAIR WORK IF NEEDED.

THEY HAVE GONE ABOVE AND BEYOND FOR ME. THEY ARE CLEAN AND THEY HAVE GOOD FOLLOW THROUGH.

SERVICE PERSON ARRIVED ON TIME, COURTEOUS AND THOROUGH.

WE RECEIVED THREE OTHER QUOTES (FROM OTHER RECOMMENDED COMPANIES ON ANGIE'S LIST), AND THESE FOLKS WERE THE ONLY ONES WHO REALLY LISTENED TO WHAT WE WANTED. WHILE THE FURNACE QUOTE ITSELF WASN'T ANY DIFFERENT FROM THE OTHER QUOTES, THE FACT THAT THEY HAD IDEAS ON HOW TO INEXPENSIVELY ENHANCE THE AIRFLOW THROUGHOUT THE HOUSE TO KEEP IT ALL AT THE SAME TEMPERATURE WAS VERY IMPRESSIVE TO US. NONE OF THE OTHER COMPANIES REALLY KNEW WHAT TO DO ABOUT OUR COMPLAINTS ABOUT HOW THE UPSTAIRS LEVEL STAYS 5-10 DEGREES HOTTER IN THE SUMMER THAN THE REST OF THE HOUSE. IN ADDITION TO PUTTING IN A GREAT NEW SYSTEM, THEY EASILY FIXED OUR AIRFLOW PROBLEM WITHOUT PUNCHING HOLES IN ALL THE WALLS. ALL OF THE TECHNICIANS WE DEALT WITH WERE EXTREMELY PROFESSIONAL AND VERY COURTEOUS. OUR ONE COMPLAINT WAS THAT ONE DAY DURING THE THREE DAY INSTALLATION ONE OF US HAD TO WAIT AN EXTRA HOUR FOR THEM TO SHOW UP. IT TURNED OUT TO BE A MISCOMMUNICATION WITH THE SCHEDULER. WE WOULD DEFINITELY USE THEM AGAIN.

THE SERVICE REP TOOK ONE QUICK LOOK AT MY CENTRAL AIR UNIT AND SAID THAT IT WAS TOO OLD AND WASN'T WORTH FIXING. HE NEVER EVEN OPENED UP THE UNIT. HE THEN PROCEEDED TO SHOW ME GLOSSY BROCHURES OF NEW UNIT OPTIONS WITH QUOTES. I THEN DECIDED THAT HE MIGHT NOT EVEN BE A TECHNICIAN, BUT A SALESMAN, SINCE HE WAS REFERRING TO JOBS THAT HE HAD RECENTLY ''SOLD'', NOT INSTALLED. HE WAS PUSHING THE TRANE MODEL HEAVILY AND EVEN ASKED ME OUTRIGHT IF I WAS PLANNING ON OBTAINING OTHER BIDS. WHEN I SAID YES, HE PROCEEDED TO TELL ME THE DISADVANTAGES OF THE OTHER MANUFACTURERS. I ALMOST ASKED HIM IF HE WAS GETTING A COMMISSION ON TRANE! FORTUNATELY, I GOT A SECOND OPINION. THIS TIME A REAL TECHNICIAN CAME OUT, REPLACE A $12 CAPACITOR PART AND ADDED SOME FREON. THE AIR NOW WORKS GREAT! I WILL NEVER CALL TOTAL COMFORT AGAIN. I FEEL I PAID $45 FOR NOTHING, BUT A SALES CALL!!

VERY RESPECTFUL, POLITE, USED BOOTIES TO PROTECT MY FLOORING, AND PATIENTLY EXPLAINED MY OPTIONS. I WOULD RECOMMEND THEM.

VERY PLEASED WITH QUALITY OF WORK. THE ESTIMATE WAS SLIGHTLY HIGHER THAN ANOTHER COMPANY'S, BUT RESPONSE TIME AND QUALITY OF WORK WAS EXCELLENT. ALSO, THEY THREW IN A FREE HEATING AND A/C SYSTEM CHECK. THE JOB TOOK A LITTLE LONGER TO COMPLETE THAN I EXPECTED, BUT THEY STILL GOT IT DONE IN ONE DAY.

OVERALL THEY WERE VERY PROFESSIONAL & HELPFUL. THEY CAME LATE TO MY HOUSE, BUT THIS WAS DUE TO MISCOMMUNICATION. THE WORK THEY DO IS EXCELLENT.

GARY KATZ AND TRACY ARRIVED ON TIME AND PROVIDED INFORMATION IN A THOROUGH MANNER. THEY OFFERED OPTIONS AND CONSIDERATIONS FOR ME TO SELECT.

IT WAS A VERY SIMPLE FIX AND WE WERE ABLE TO FIGURE IT OUT TOGETHER. THEY WERE VERY NICE TO DEAL WITH.

ON HIS WAY OUT HE ASKED ME A FEW QUESTIONS AND WAS ABLE TO HELP ME OVER THE PHONE. HE SAID HE WOULD BE HAPPY TO COME OUT TO LOOK AT IT, BUT DIDN'T WANT ME TO PAY THE SERVICE CHARGE IF IT COULD BE FIXED OVER THE PHONE. THAT KIND OF HONESTY IN THE BUSINESS WORLD IS HARD TO COME BY.

HE FOUND A CRACK IN HEAT EXCHANGE AND RECOMMENDED REPLACEMENT OF IT AND/OR A NEW FURNACE. ALSO TOLD US ABOUT DUCT WORK THAT HE SAID NEEDED REPLACED.

AL TOLD ME STEP-BY-STEP WHAT NEEDED TO BE FIXED. HE CAME WITH HIS SERVICE MANAGER WHO TOLD ME HE LIKES TO RIDE ALONG WITH HIS EMPLOYEES. BOTH WHERE VERY PROFESSIONAL AND UNDERSTANDING OF WHAT NEEDED TO BE FIXED. AL L. ALSO TOLD ME ABOUT A NEW PRODUCT(COVER) THEY HAD TO PUT ON MY AIR CONDITIONER THAT IS A PERMANENT. I WAS VERY IMPRESSED AND PURCHASED IT. THERE WAS A COUPON FOR 25.00 OFF ON A SERVICE CALL.

THEY NEVER PERFORMED THE WORK BECAUSE THEIR PRICE WAS TOO HIGH. HOWEVER, MITCH WAS VERY ACCOMMODATING AND RESPONSIVE.

AT THIS TIME THE WORK IS NOT COMPLETE, ALTHOUGH I HAVE A WORKING FURNACE. THE WORK WAS INTERRUPTED BY MY VACATION PLANS AND NOT THE FAULT OF THE COMPANY. THEY ARE MOST EAGER TO COMPLETE THE JOB.

THEY CHARGED 129.95 JUST TO SHOW UP [NO LABOR INCLUDED IN THIS PRICE] THEY THEN CHARGED ANOTHER 227.00 FOR THE PART & INSTALLATION. AFTER CHECKING WITH WHOLESALERS I DISCOVERED THE PARTS COSTS APPROXIMATELY $25.00. THATS A 1000% MARKUP ON PARTS. THERE IS NO WAY ANY COMPANY CAN JUSTIFY A 1000% MARKUP. I FEEL I WAS TAKEN ADVANTAGE OF BECAUSE IT WAS AN EVENING CALL & I HAD NO OTHER CHOICE ONCE THEY FIXED THE PROBLEM. I WAS NOT ON SITE AT THE TIME & DID NOT WANT TO HIRE SOMEONE ELSE @ 9PM.

THEY WERE REALLY NICE PEOPLE TO DEAL WITH, I WOULD DEFINITELY USE THEM AGAIN.

WE WERE MISINFORMED ABOUT THE COST OF THE SERVICE CALL. WHEN WE CALLED ON THE PHONE, THE RECEPTIONIST TOLD US THE CHARGE WAS $89.95 AND THAT COST INCLUDED THE COST OF THE REPAIR. WHEN THE TECH ARRIVED, HE LOOKED AT THE DISHWASHER FOR 10 MINUTES, TOLD US IT WAS $89.95 FOR HIM TO FIGURE OUT WHAT WAS WRONG AND ANOTHER $150-175.00 TO FIX IT.

THESE GUYS ARE NOT THE LOW PRICE LEADER, BUT THEY ARE FAIR FOR THE HIGH LEVEL OF SERVICE. THEY''VE TALKED ME THROUGH PROBLEMS ON THE PHONE, COME OVER WITHIN 30 MINUTES IN MIDDLE OF WINTER. ALSO DO PROFESSIONAL WORK.

IF YOU ARE BUYING ON PRICE ALONE, THIS IS THE WRONG COMPANY FOR YOU. WE WERE PLEASED WITH THE SALES PROCESS AND INSTALLATION.

SPEND TIME WITH MEMBER, AND WILL COME BACK ON TECH'S OWN TIME

HAD TO COME OUT 3 TIMES, BUT DID SO TO CORRECT PROBLEM, THEY WERE ALL VERY NICE, BUT WAS A LITTLE DISAPPOINTED THEY HAD TO COME OUT 3 TIMES TO FIX PROBLEM

DIAGNOSIS OF THE PROBLEM WAS MADE MARCH 16 WITH PLANS TO COMPLETE THE WORK MARCH 23, ONE WEEK LATER. EXPERIENCED NUMEROUS PROBLEMS IN OBTAINING THE REPAIR PARTS, RESULTING IN NUMEROUS PHONE CALLS. I EVENTUALLY EVEN CALLED THE MANUFACTURER (KITCHENAID) TO FIND OUT THE STATUS OF THE PARTS. REPAIRS WERE FINALLY COMPLETED APRIL 6, 2 WEEKS LATER.

THE REP WAS COURTEOUS ON THE SURFACE, BUT CONDESCENDING AND THE ESTIMATE FOR REPLACING OUR FURNACE WAS WAY OUT OF LINE. I FELT LIKE HE WAS TRYING TO PULL A FAST ONE.