Ferguson offers a wide variety of kitchen and bath appliances and touts its representatives' knowledge and service as attributes supporting the premium prices charged. Unfortunately, once you've paid for these high-end premium products, follow-up service and any remediation of issues with faulty or non-functioning products is 100% absent, as you are routed to countless less-than-helpful representatives who pawn their customers off to the manufacturers and do not stand behind their products or seek to provide any post-sales customer service of any kind. I worked with 2 individuals at Ferguson (one for kitchen appliances and fixtures and another for bath/plumbing), both of whom almost immediately made clear their preference to coordinate with contractors, rather than with the homeowner/ultimate user of the products themselves. Despite this initial red flag, I proceeded to make selections and relied upon the recommendations of the representatives at the showroom regarding product quality and value -- exceeding my own expected level of spending/budget by several thousand dollars in order to get high-end premium offerings. After putting in a down payment to order all of the equipment, delivery timing and logistics were coordinated through my general contractor, as the representatives had requested. Payment in full was made for all of the components/appliances, prior to the delivery, several months later. The truly horrendous level of service really began upon delivery & installation of the products. First, the plumbing representative from Ferguson was apparently unable to properly transpose my email address from a business card to her system, thus resulting in missed emails which my contractor(s) had to forward along to me due to her error. This partially led to the company ignoring my request for a model change to the undermount sink for my main level bathroom. This was mildly annoying, but the change was fairly minimal, so I decided I could live with the slightly sub-optimized initial selection (despite paying anything but sub-optimized prices). When the Uline wine refrigerator/beverage center that I was (up)sold failed to operate properly in the first month of use (first shutting off completely, and subsequently freezing everything inside due to what I've learned to be a 'faulty board'), it was then that I began to learn just how BAD Ferguson's level of post-sale service can be. First, getting a response from my kitchen appliance sales representative was like pulling teeth -- weeks would pass with no return calls from Kelly. Then, upon reaching an alternative contact, I was immediately forwarded on to the manufacturer (and subsequent local warranty servicing provider) for follow-up. Rather than simply standing behind and replacing the non-functioning unit, Ferguson makes their customers jump through multiple hoops and wait weeks and weeks to have problems addressed, by outside 3rd parties. I regret patronizing this company and would NOT recommend their service/showroom to anyone looking for a customer service-oriented purchasing experience. I'll be renovating my upper level master suite and guest bed/bath as next phase of my home redesign and will 100% be utilizing one of Ferguson's competitors in the area for this activity.