Lakeside Floor Covering Incorporated

Very poor support during hardwood refinishing process. Initial refinishing was done with us out of town with no prior consultation on stain color and not even a mention of what finish we wanted (oil was selected for us without asking). They were gracious enough to redo but second experience was just as bad. I expressed a lot of concerns with making sure we were confident on stain and finish before proceeding. Leading up to redo I was told I had white oak floors (which was incorrect and misled our decision making) and had an in person consultation appointment essentially deemed a waste of time by Phil and cancelled. When it came time to redo floors, I received a call from Phil the night of sanding that demanded I make a decision on stain/finish choice right away so they could move on to another job, despite not all stain/finish options having even been applied yet (they forgot to bring water based options). The next day more samples were put down but I had little time to decide, or see how they looked in different lighting conditions which was an explicit request I had prior to the rework being done. I was also mistakenly told that the floor look I was trying to achieve (my previous floors before all of this) was an oil based finish which I later found out was water based instead. Now after sanding my floors twice I’m stuck with a look that is even worse than before and not what I was trying to achieve. This has been the worst experience I’ve ever had with a company and the lack of support during the entire refinishing process, especially by the owner Phil during the remedy process, is something I hope nobody else has to go through. I wish I would’ve went with another company, even if meant paying for the work twice, if it allowed for better support and adequate time to decide on stain and finish.

Hired Lakeside as part of a kitchen remodel. First the flooring was never ordered so we had to wait an extra two months waiting for a similar product to arrive for installation. Then, Lakeside inspected the subfloor and said it looked good and was ready for an install. Now, less than a year and half later the flooring is failing in multiple spots throughout the beautiful new remodeled kitchen. When Lakeside was asked to see what was wrong and why it was failing they blamed it on the subfloor that they previously inspected and stated was good for installation. Although they are a very friendly company I would suggest looking elsewhere for a company that backs up their products and doesn't try to pass the blame.

It was a very good service. He was on time and the communication was excellent.

They did a nice job and were responsive to our concerns. Would hire again.

Lakeside Flooring was fabulous. I would hire them again in a heart beat and have already recommended them to others. Our hardwood floor was damaged by tenants and needed to be sanded/re-finished. It was extremely easy to schedule an appointment within a very reasonable amount of time. Their estimate was significantly cheaper than other companies I contacted and they were able to complete the work the same week (which was very important to us). The quality of work was top notch and the floor looks beautiful! The stain/poly they recommended was perfect. I can't recommend Lakeside Flooring enough. Great customer service, quality, and price!

They were very responsive. They did a good job. They came back and fixed what wasn’t properly done the first time. There are always going to be some issues but they made sure everything worked. They are everything you want in a contractor basically. I would recommend them to anybody. I would use them again.

We used them last year when we had an oak floor installed in our dining room. We were very happy with the work they did so we called them when we decided to have another oak floor installed. They didn't disappoint.

two people, one of them one of the owners, arrived as scheduled, worked hard, protected cabinets and pantry from dust performed repair and finishing and finished as promised. Good quality work and responsive to requests for finishing extra room the next day

We wanted to take all of the vinyl and carpet out of the first level. We called them and we called another place. We went with them because one of the owners, it is a family business, totally took the time for us. He brought samples. He waited for my husband to come home which was over an hour. The other place was really good, but it was a sales person that we talked to. She was really good with the design piece but I don't know that she would help with it. I felt like he really knew, this was his thing, this is what they do. We just had a really good feeling and we went with them and we had a really good experience. It was a lot of money but it was a lot of work. We went with an exotic tiger wood and they finished it onsite so we didn't do the prefinish. These were things that Phil really took the time to explain to us. Price wise it was really in line with the others. Prefinish is what they get from the factory, it's already wood that has all of that coating in it. It comes with a bevel on it. Verses if they finish it onsite then they can get the wood really square so they don't get all of those cracks. They were so good about those details and just making sure we loved it every step of the way. We were pretty much living here, we were only gone for a couple of days so they had to work around us too. Everyone was so accommodating and they did a really good job about cleaning. There was no pressure on anything at all about anything. They came in on a Sunday to finish. They really did above and beyond.

I set up an appointment with Lakeside to give me an estimate on repairing and refinishing a hardwood floor. I just closed on the house the day before and I wasn't living in the house on the day of the appointment. I made a special trip to the house to meet them there. I got to the house about 5 minutes before our scheduled appointment. They didn't show up. I called them from the house to ask if they were coming and got voice mail. No one called back. I waited for about half an hour for them to show up. I finally left. After the no show no one from the company bothered to call me and apologize for not showing up.

Lakewood flooring came to our place and gave us an estimate on wood flooring and installation. We felt 100% pressure sales were in full affect. He said all spots were filled to install the wood but he would make a special arrangement with the boss to get us a "spot" .............if we booked with him at that time. We didnt feel comfortable so we said we would call the next day. During the estimate, he said there could and would most likely be more additions on cost during installation. We were busy with the refurbishment on our house so we forgot to call him. He called us around midday and once again said he would wait one more day and hold a spot for us................only if we booked on the phone with a credit card hold on the wood. We are so glad we did NOT book with this company. We did not give them the opportunity to install our wood floor due to them being so SKETCHY!!!!!

Seeing the overall positive reviews I decided to contact this company for an estimate on refinishing our floors. I never recieved a response. I dont care how good their work is I am not about to beg them to take my money. If they cant contact me after 1 attempt on my part I assume they are making too much money and just dont have the desire to make any more. So if I cant help them I will simply move on and find a different contractor that I can help.

I'd called to schedule a bid and discuss my project. Keia was very polite and helpful in answering my questions. I was interested in a heated floor in a guest room addition, and she said I'd need engineered wood for that. She also said that they don't install the heating element, but they could help facilitate what product I should use that would work best with the type of wood I chose. I told her I had hickory in mind and she said that they did have a vendor that would warrant radiantly heated hickory, and she'd bring along a sample of it the day of the bid. No one came the day of the bid and I didn't receive a phone call, either. I called the next day and she apologized, stating she'd written down the appointment for the following week. I said that was fine, we could just meet the same day but the following week. She said they could come out sooner than that, so I agreed on the day of the week she suggested. Still, no one came or called on the new date. I'm very dissapointed they stood me up TWICE and didn't call either time. I thought perhaps they'd show up on the original date she wrote down, but no. This company is so highly rated I was rather excited to partner with them. Now, I'm just wary that the project would end as poorly as it (almost) started.

They were available immediately to come out and give us an estimate and there were no problems scheduling the work once we decided to hire them. They were very detail oriented and did a beautiful job. The old and the new floor match perfectly and there is no indication that they were not installed at the same time.

From start to finish Lakeside Hardwood Flooring, Inc. was professional, competent and a pleasure to work with. They made accommodations when we had to change the work date when complications arose from unforseen issues with other work being done in the same room, that had to be corrected and completed before the floor work could begin. Once the room was ready for them, they arrived when promised, completed the old flooring removal, and completely installed the new floor, all in one day.The only exception was the installation of the hand stained trim. The final trim and clean up was completed early the second day. The hand stained trim matches the pre-stained floor perfectly and adds to the beauty of the floor and the entire room. The job was completed hours sooner than expected, within the estimate and is absolutely beautiful!

Let me start by saying I was in the construction industry building houses for 20 years. Over half that time managing and running projects. I have no problem communicating what needs to be done and I know a quality job when I see one. When their representative showed up to give us a bid I went over exactly what they would need to do. He seemed to completely understand what we wanted and gave us an estimate within a couple of days. They were very good working with our schedule and fit us in within a reasonable time. When they arrived I was unable to be home but my wife was there. She went over with the guys doing the project what we wanted and all was good. Then someone else showed up, we were never told who he was but she assumed he was in charge. She found him rude and pushy. He got kind of snippy when he saw some small gouges that had been under a rug when the estimate was done. Well I had informed them about these gouges as well as showed them all the others that were not hidden by any rugs. I should mention that when I showed them to the guy that came for the estimate I was told "Those are no big deal. We can fill them and you will never know they were there." We also discussed how I wanted all the ones we looked at to look really good when they were done but I was not so concerned with the ones under the large area rug. As long as they were filled I was not so concerned how well they looked when done. They finished the job on a Saturday when we were out of town, which worked great as we could not walk on the floors and that would pose a big problem the way our house is laid out. The first thing I noticed was the gouges. The ones that were not under the rug stood out like a sore thumb. Not "...you will never know they were there." The ones not under the rug numbered about 7 and only 3 had even been filled. Those didn't blend at all and you can absolutely tell where the putty is. One of those was only filled about 3/4 of the way. The others were not touched at all and now they stand out even more because they soaked in more stain because of the open grain. One thing I didn't discuss with them was a couple of straight lines of nail holes in a couple of places. They were obvious and I would expect a QUALITY company to fill them as it would only take 1 or 2 minutes to fill all of them. Well they never touched them. As far as the main finish job, that was OK but I would never say it was great. I believe I could have done a better job myself I just could not have done it as quickly.

Lakeside was amazing and I would recommend them to anyone-and have- and would definitely use them again if the need arises! The work was done on a home we had just purchased but had not moved into yet. We had a very tight time-frame for getting the work completed given our moving schedule, etc. Phil and his crew went above and beyond (even helping us with renovation tasks not related to the floors when we got in over our heads!), working very hard to help us stick with our time frame and our budget even as surprises arose; like the hardwood not extending the full length of the master bedroom. Phil was there on-site doing the work every day. He made extra trips to get multiple stain colors for us to look at and was very patient as we made our choices. They were prompt, clean, courteous and trust-worthy - we left the house in their hands when we had to make a trip out of town and came back to find everything in order and the work moving according to schedule. They cleaned up after themselves very well and we had a clean home with beautiful new floors to move into. We get complements on the floors all the time. I can't say enough about how wonderful they were and how much I would whole-heartedly recommend them to others! They were simply GREAT!

I was very impressed with the promptness of the service. We had a couple of different people come out to give us estimates, and we were going to go with someone else and it was just a bit of luck we stumbled across their listing. We called Bruce up and he was able to come out the NEXT day! That was amazing in itself. When he showed up he was very informative and answered a lot of our questions. He even let us go through the stain booklet while he was still there (a couple others didn't, which in hindsight was strange) and we found our perfect color. The estimate was free and he was able to write it up same day and hand it over to us. Their prices were not only competitive but blew the other services out of the ballpark PLUS they offered a coupon on top of that price. They came out on 8/30/12 for the estimate and were able to start Wednesday (9/5/12) which was super fast since most other companies had a two week wait time. They quoted four days and were done in that amount of time, and on the last day we were able to sleep in our place which was great! The smell wasn't too bad either and we were able to open up a couple windows to get a nice cross breeze going. The other thing I really enjoyed about the company is they seemed like they were excited to be working on our floors since they said they were in such great condition! Bruce (he didn't do our job, Chris did) was very good about answering questions over the phone and was very quick in getting back to us. That is always a must when someone is doing work in your home! We only had issues with communication over Labor Day weekend but completely understand this had to do with the holiday. They were great about apologizing and we understood that their server was having issues with e-mail. Very great customers service and honesty. They also installed two transition boards free of charge, and when they couldn't get what we wanted they called to talk to us about it. That was greatly appreciated. I would definitely have them back, they were extremely tidy! But make sure you have enough space in your garbage can because you'll need to dispose of the sawdust trash bags. No big deal, they can't because of the absurd charges their business would endure from the dump. Definitely recommend them to anyone in need of a job. Our floors are absolutely stunning!

Phil came and gave us an estimate the day after we called. I was considering a stain, and he explained that they apply stains by hand just like his family has done for years. His was the second estimate I got, so I asked him about "water popping" the finish (which the first guy had said he'd do for an extra fee). Phil said water popping is included in their stain price because it is the best way to do it. Right then I knew Phil was the right guy for the job; he wasn't trying to sell me on anything, but whatever I'd choose to do he'd do the best possible way. (As a matter of fact, he helped me come up with the pros and cons of staining - including the fact that my golden retriever's shedding fur matched the non-stained floor color, which helped me decide against staining.) Phil, Sean, and Dave all showed up when they said they would. Phil reviewed the job with me and had me sign off on it. He is very professional. Phil ran an incredible sander that picks up almost all of the dust as it goes, Sean worked on the details, and Dave perfectly matched and beautifully replaced some boards. They put in a long first day. Three days and three coats of poly later, our floors were done. One of my biggest concerns had been leaving the quarter rounds in place; I was afraid they wouldn't get close enough to the edge with the sander. However, they did get right up there and it looks great. (We had to repaint the quarter rounds, but that was much easier than taking them all out.) The next day, I noticed one small spot that had a lighter coat of poly. Dave came out right away and fixed it, and it is impossible to tell that anything was wrong with it. Our floors are beautiful. As a matter of fact, I like them so much that I am getting a smaller rug for our living room to show them off. I would hire them again with no hesitation.

The project went very well from start to finish. Both Bruce and Phil were wonderful to work with - Phil even went out of his way to find wall vents to replace some existing ones that were beat up. (I had been unable to find that size at local home improvement stores.) I tried to have the house as ready as possible for them to start work by having all our furniture moved out to the garage, and I had put up some plastic sheeting over an open built-in bookcase. They additionally cover a couple open shelving units in the kitchen, the built-in where our television and other electronics are located, and were great about covering anything I requested (such as a rather large light fixture that would have been difficult to clean dust off of later.) They ran vacuums while sanding, but there was still a small amount of dust to contend with - it would be impossible to not have any dust. My husband and I came into the house the night before moving furniture back and gave everything a thorough cleaning (tack cloths really helped!) A couple weeks after having the floors completed we noticed some waving in one area near our front window. We could not see any evidence of water damage inside, so I gave Bruce a call - he was able to come out the next day and discovered an area on our window that had rotted and was allowing water to seep in behind the siding - we should have noticed this ourselves, but I am grateful that he was able to help me locate the problem area so we can get this fixed before we have any more damage! He gave me some advice for helping to dry out the affected area, and if the boards do not smooth out to our satisfaction we will hire them to come out and repair this damaged area (it was not their fault the area got damaged, so I would not expect them to repair it for free.) I would highly recommend Lakeside Hardwood Flooring.

I used them about a year ago to install 2 rooms of wood flooring and I give them an A rating. I would recommend them because they are professional , they did a good job and my floors are holding up very well.

Once again, the results exceeded our expectations in both beauty and craftsmanship. If you are looking for a Twin Cities flooring contractor who shows up at the scheduled time, does the job in a timely manner and is very thorough, give Lakeside Hardwood Flooring a call. We are certainly glad we did.

I was very satisfied with the job Lakeside Hardwood Flooring did. He was actually able to perfectly stain match the floors. My new floors look beautiful! I would most definitely recommend him.

From the moment I contacted the office to the day the project was finished, everyone was friendly, courteous and professional. We had scheduled the work, but then I received a phone-call that a project had been delayed and so they were able to come over sooner. We took up the carpets in the livingroom, hallway, and three bedrooms. There were paint stains, other stains, and cut marks in the floors. Lakeside was able to remove all of the stains and cutmarks, except for one deep stain. The floors look BEAUTIFUL. They arrived on time and finished on time. They cleaned up so well, that you could not tell that they had been there. I am very impressed with them. I would definitely hire them again. The lady who works in the office is great and very helpful.

They did a great job, removing several stains and protecting and beautifying our old wood floors. We had one bedroom with a wood floor covered by linoleum tiles and after we removed the tiles, there was lots of glue, dirt and stains. Phillip didn't even blink at the mess, but sanded the whole thing down. It looks so totally different now. There was not any dust, only had a smell for a day of so after they finished.