Stinson Services Inc
About us
Stinson Services is a family owned and operated business that provides exceptional service to property owners in regards to exterior remodeling. We take pride in serving our customers from the first phone call to the final inspection. Specialties include: Roofing, Siding, Storm Damage Restoration & Gutters. License #BC455380 - Provide Free Inspections & Estimates - Storm Damage Restoration
Business highlights
22 years of experience
Services we offer
Roofing, Siding & Gutters., We are exterior remodeling services: Storm Damage Repairs
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.629 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 0% | ||
| 0% | ||
| 10% | ||
| 3% |
Showing 1-25 of 29 reviews
Larry R.
Nov 2021
Stinson Services recently completed a roofing project at my home. My suburb had seen some hail back in the summer of 2020. As Stinson has done a fair amount of work in my immediate neighborhood, I asked for a roof inspection. After getting positive feedback from Dave at Stinson that my roof did in fact show signs of damage, I was urged to schedule a visit from my insurance adjuster. Dave spent an extended time up on the roof with the adjuster, on what was a brutally hot & humid summer day. This initial visit set the wheels in motion for a few additional cooperative visits between Dave and the insurance adjuster that eventually facilitated a partial insurance settlement for a new roof. Stinson was able to ultimately re-roof my home for what I believe was a reasonable out-of-pocket dollar amount beyond the insurance contribution. Thanks to Dave for the time and effort on my behalf. The roofing job itself occurred on the exact date promised. Hector, the Project Manager, had his roofing crew work efficiently to complete the project in a single day and also made enhancements to the roof's venting system. The workers cleaned up after the project and left the immediate areas adjacent to the house in good order. Throughout the process, I found all the folks at Stinson to excel in crystal clear communication. All contact with company representatives was positive and professional. Our new roof looks wonderful and the completed job adds significant curb appeal to our home. The final quality of the Stinson roofing project exceeded expectations. I would highly recommend the company to anyone interested in a roofing update, or any other home improvement that Stinson might be able to help with.
Response from Stinson Services Inc
"[Member Name Removed]- Thanks for the review it mean a lot, we appreciate your business! -Stinson Team"
Karen R.
Oct 2021
I can't say enough good things about working with Stinson Services in Edina, MN. From the initial consultation with the salesperson, to the office staff, site job manager and actual workers, it was a great experience all around! They worked closely with our insurance company on costs to replace our roof and siding damaged by hail and coordinated with our gutter company for that replacement as well. The workers were extremely courteous and did a great clean-up job of the site as well. I'd hire them again without question!
Response from Stinson Services Inc
"[Member Name Removed]- We appreciate your business and taking time to submit a review. It is great to receive your feedback our team works diligently towards outcomes similar to yours!! Thank You"
Jeffrey T.
Sep 2019
An amazing experience from day one. After reviewing several reviews on siding companies in the area, we found Stinson Services. From day one, it was like too good to be true My wife was impressed with the courteous and timely responses from their office staff. We met with Stinson and three other contractors and Stinson was by far the most knowledgeable. Not only were they able to schedule us much sooner than other contractors but their knowledge of working with insurance companies was very helpful. The job started on the scheduled date and was just completed Friday, September 27th. A special thanks to Xiao, who was assigned to complete the work on our home. He showed up every day and started at 8 a.m and worked all day (luckily the weather cooperated for us). If we could rate Stinson with 10 stars, we would. We will be highly recommending them to friends and family for any future projects. Thanks to Heidi, Mike and the rest of the Stinson Team for helping us through the process. We love our "new" home.
Response from Stinson Services Inc
"[Member Name Removed]- We appreciate your business, thank you for taking time to submit a review!"
Lynn J.
Aug 2019
Stinson price beat a competitor. Problems that came up are and were resolved.
Response from Stinson Services Inc
"[Member Name Removed]- thank you for choosing Stinson for your exterior remodeling project. We are happy to hear that we were able to work with you to solve your issues. We appreciate your business."
Jess B.
Jun 2019
From the first quote to the final inspection, Stinson Services was friendly, professional, responsive, and overall did a great job on our home. Every contractor we used for the different jobs we had done this past year has been professional and great to work with. They respond fed fast to texts and calls and answered all of our questions. We would definitely recommend them for all home projects!
Response from Stinson Services Inc
"We appreciate your business and are happy to hear your project was executed to our standards!!"
David G.
May 2019
Stinson did an excellent job assessing the damage and working with the insurance company. Very professional. The work quality was terrific, quickly done, and even the clean up very thorough. A completely satisfying result.
Response from Stinson Services Inc
"[Member Name Removed]- We appreciate you taking the time to submit a review... and are thankful for your business!! Hope you are having a great spring."
Western S.
Mar 2018
they replaced the windows, it took a while then siding then the gutters. project took about 3 months to complete
Sami C.
Oct 2017
Within the next few weeks, our siding and roof were being replaced. They worked quickly and were cleaned up right after all the work was complete. I would definitely recommend them to family, friends, and neighbors and would use them again, when and if needed!
Amanda H.
Jul 2017
Stinson Services repaired our roof and siding after hail damage and they did a better job than the original builder.
Deanna M.
Jun 2017
This is a good service, they listen to you and work with you on the projects you need. They explain very well all the things they can do. Also if you feel something is not correct they will find it and fix the issue or explain how it works. I appreciate everyone that came into my home thanks. Smiles
David P.
Feb 2017
Excellent work and highly recommended!
Tony B.
Nov 2016
I contacted Ryan and he was out right away to assess the damage. He did a great job of working closely with our insurance company and making multiple trips to review the damage with the claims specialist. That attention to detail was key to ensuring we received the correct compensation for the damage assessed. Ryan and Heidi walked my wife and I through all of the options we had for siding and roofing and were soon after starting the project! The project went great and we love the new look of our house. We get many compliments from our neighbors as well.
Debbie J.
Aug 2016
It went very well, timely and Jared gave us pictures and a narrative of what was done giving us a comfort level of excellent service and care throughout the job. They did this roof as if it was their own. We were very impressed.
Jeff B.
Aug 2016
They were very efficient, given our unique needs. The long length of the seamless gutter made is difficult with a large crew working together. Everything went smooth. Better pricing and quality than the other groups I reached out to.
Elizabeth M.
Jul 2016
It went like clock work. Very responsive. Repaired the problem promptly.
Response from Stinson Services Inc
"[Removed Member Name], Thank you for sharing your experience working with our company. We value your feedback and appreciate you as a customer. Thank you, Heidi Stinson"
Nancy H.
Jun 2016
unknown
Response from Stinson Services Inc
"[Member Name Removed] We appreciate you taking the time to leave us some feedback, thanks again for choosing Stinson Services for your project and we look forward to working with you in the future."
Davida S.
Apr 2016
We utilized Stinson to replace our gutters in 2015. We had a very odd angled house and were very please with the quality of work and crew that did the gutters. We thought we found a great contractor to help us with so much more work on our house: windows, doors, roof, siding, deck, etc. Fast forward to 2016 and attempting to get estimates for a full house window & door replacement. We had to follow up multiple times to get our quote with no response, once we got the quote is was very vague; no information on the brands, warranty, etc. I attempted to follow up but did not hear any responses. This would have been a $50K project. I did email our disappointment to Stinson as I referred numerous friends and neighbors to them for their quality gutter work. A few weeks after I emailed our disappointment I FINALLY received an email from the original sales person, MONTHS after our initial review of our windows. He apologized for our disappointment, which I thought was nice, until the owner of the company responded all to his response vs. just to the sales person. I learned the company is not quit the professional, quality company I had hoped for.
Response from Stinson Services Inc
"[Member Name Removed]- Thank you for your feedback. I would like to clarify that no work was completed that related to the negative review posted. This review is related to a quote for a project rather than a service provided. We did complete a gutter project for you last year that went extremely well and is performing to your expectations. Unfortunately our sales consultant did not handle your new window project as efficiently and I can understand your disappointment. To that end I do want you to know that we have spent a considerable amount of time addressing the issue with our leadership team and we have implemented a new procedure for ensuring quotes are delivered in a more timely fashion. I'm sorry to hear that we were unable to deliver on the high level of service we take pride in. I did attempt to reach you by phone and left a message as I prefer to gain a better understanding of your experience but I wanted to respond to the review as it directly impacts all of our employees and trade partners future. I hope your new window project runs smoothly and that you have a great summer."
Natalie B.
Nov 2015
It did not go well. There is a small open "porch" outside my front door. The contractor replaced gutters on the roof of the porch. A painting contractor who worked on my house following the installation of the gutters informed me that there was standing water in the gutter over the front stairs. They also installed the downspout to empty onto a walk near the front stairs which would cause the water to pool or freeze directly on the walk to the stairs. I called my roofer and they came to correct the pitch for the gutter and repositioned the downspout to empty away from the walk.
Over the weekend I was cleaning leaves from the gutters and on the side of the house. The pitch of the gutter was angled AWAY from the downspout causing leaves and water to pool in a corner of the gutter. On that same gutter, there were two straps that were not nailed down. I again called the roofer suggesting that maybe they wouldn't want this contractor doing their gutters for them if the very basic principles of proper installation were not followed. Gutters should not be holding water. I had TWO that did.
Tomorrow the roofer is going to return to secure the straps and properly pitch the gutter. My roofer responded immediately to both the calls I made regarding the gutters and I am very happy with their work. I don't name them here because this issue is not directly their fault but they were prompt and apologetic regarding correcting the problem.
Over the weekend I was cleaning leaves from the gutters and on the side of the house. The pitch of the gutter was angled AWAY from the downspout causing leaves and water to pool in a corner of the gutter. On that same gutter, there were two straps that were not nailed down. I again called the roofer suggesting that maybe they wouldn't want this contractor doing their gutters for them if the very basic principles of proper installation were not followed. Gutters should not be holding water. I had TWO that did.
Tomorrow the roofer is going to return to secure the straps and properly pitch the gutter. My roofer responded immediately to both the calls I made regarding the gutters and I am very happy with their work. I don't name them here because this issue is not directly their fault but they were prompt and apologetic regarding correcting the problem.
Response from Stinson Services Inc
"[Member Name Removed]- We noticed your review and wanted to address the concerns you mentioned. We did complete the gutter work on your property and they were installed according to the gutter spec sheet we received from your roofing contractor. We spoke with the roofing contractor when they were on site completing repairs on your property after the gutter work had been completed and were under the impression that they would be able to repitch the gutter to drain in a better manner. Your porch has settled and this lead to a difficult installation of the gutters due to the fact that the fascia would not allow for the gutter installation to occur in an aesthetically pleasing manner, this was discussed with you on site during the installation and I’m not sure why it was an issue after the fact. The straps not being secured is directly our issue and the installer responsible will be notified of the error. In closing, we completed the installation as directed, were under the impression that the roofing company was taking care of the repair and that the issue had been resolved. We were notified about the issue after the fact, agreed to come back and complete the repair ourselves but were informed that it had been resolved. I could understand leaving a negative review if the circumstances were different but your concerns were addressed and we were accountable. Sorry for your poor experience."
Dennis M.
Nov 2015
I went with Stinson because they had received great reviews regarding quality and cost from my neighborhood website. I thought the estimate was high but we were selling our house and just did not have time to continue getting bids from other contractors. I set up a date for the service and no one showed up. I called to find out when my service person would be coming and was told that they had overlooked or somehow forgot to schedule it and were currently on another job. I should have cancelled the job then but as I said, we were desperate to get this work completed because the city inspector was due to sign off on our inspection report. Our house closing was coming up shortly.
I rescheduled and had to wait another week for a person show up. It took him about 5 minutes to snap the flashing back on. The estimator had said this was going to be a big job because they would have to take up the roofing shingles, etc. I questioned him at the time about this since I could see that the flashing had been attached to metal knobs that surrounded the window. The workman who came to do the job even joked about the high bid saying that all he had to do was get on the roof and snap it back on. He didn't even have to use a latter, he was able to just get on the garage from the deck railing and walk over to the window.
I called Stinson and complained about the price of the job. They took off $50 from the bid but said that $325 was their starting rate for any job and the estimator should have told me. Needless to say, I will not be using this company again.
Response from Stinson Services Inc
"[member name removed]- Sorry to see your negative review regarding our company, this is the first I heard from you since we promptly took care of repairing your skylight flashing issue. The work was completed in a professional manner and with the appropriate materials. The duration of the repair was minimal but the research into the proper materials and purchasing of these materials is incorporated into our fee. We charge a standard minimum charge for all repair projects and in addition we gave you a discount off of that charge so I'm unsure on why you are complaining about the cost. Again sorry to hear about your review and I wish that you would have spoken with us prior to publishing a negative review for something that was completed professionally and in a timely fashion. Our roofing schedule gets very busy and smaller repairs are difficult for us to schedule due to weather and production issues but we did provide clear communication throughout the process."
Rosanne W.
Jun 2015
After the spray foam was applied, I was still having issues with cold in the house on the other side of the attic garage wall. They removed sheetrock at the floor truss area in the garage to discover that the insulation in that area was not installed properly when the house was built. The insulation was at the bottom of the truss, leaving an air gap between the house floor and the insulation where the cold air was getting in. They applied additional foam insulation around the outside perimeter area of the floor trusses and in addition, they added spray foam under the tub. They were very quick to respond to my concerns of the cold penetration that remained, and they went above and beyond to ensure I was satisfied and that the issue with the cold was resolved. It is two years later and I have not had any feeling of cold in the area of the house that is above the garage. They were top notch!!!
Pamela H.
Oct 2014
Stinson Services responded to my inquiry in a timely manner, gave me a very reasonable estimate right away, and scheduled my installation in a timeframe I found most professional.
Glenda K.
Sep 2014
unknown
Response from Stinson Services Inc
"Thank you [Removed names]. We appreciate the kind words."
GAY N.
Nov 2012
I have a 1950's house so the work was more extensive. The workers were very thorough and did a great job. Ryan coordination the whole job and made sure everything was removed with the city. Given how much work they had to do I thought the price was very reasonable. He even found the brand of insulation that was Eco friendly. He I thought he was super!
Don L.
Apr 2012
Overall, a very positive experience.
Aran G.
Feb 2012
We picked them because of their price. They came and did good quick work.
Licensing
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FAQ
Stinson Services Inc is currently rated 4.6 overall out of 5.
Stinson Services Inc accepts the following forms of payment: CreditCard
Yes, Stinson Services Inc offers free project estimates.
No, Stinson Services Inc does not offer eco-friendly accreditations.
No, Stinson Services Inc does not offer a senior discount.
No, Stinson Services Inc does not offer emergency services.
No, Stinson Services Inc does not offer warranties.