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HOME DEPOT

With Angi since March 2002

4.2

(20) Verified Reviews

Business Details

Phone Number

Address

13100 VALLEY VIEW RD

Eden Prairie, MN 55344

Description

No description has been provided for this pro.

Verified Reviews

A few reviews for this pro...
Betty N.
2.0
08/21/2017
The first door that was put in was the wrong door, after I specifically asked the installer to check before taking my door out. They reordered and put a rush on it and it took longer to get the 2nd door than the first door. They were going to expedite my order and let me know if they were able to and they never called me back. My installer wasn't very professional, and the second time a family member showed up at my house to see him.
Description of Work
I purchased an Andersen Patio Door and had it installed.
Category
doors
Richard H.
1.0
04/29/2017
Nothing was purchased because of their incompetence.
Description of Work
On the evening of 04/28/17 I called the Home Depot Appliance Order Support number to place an order for a new refrigerator, stove, microwave and dishwasher. The call started out ok. I gave the gal the four model numbers. She looked them up and we agreed on the prices. She put me on hold telling me she was going to try to obtain a bundle discount. She came back about 10 minutes later with a $600+ increase. I called her on it and started to go through the list to find that she had changed products on me and double entered one of them. She put me on hold again to try and straighten it out. She came back after another 10 minutes with no resolution blaming the computer system. It was clear that I would have to start over, but I didn’t want to do it with her. I asked her to release my call to the survey. Instead she put me into endless hold. I gave up for the evening. When I started to work on this the next day I found that the online price of the refrigerator had gone up $341. I called back and asked for a supervisor, but was only given a lead operator. She could not find any record of my initial call and refused to honor the original price. This is some of the worst customer service I have ever had. I will not spend my hard earned $4,000 with Home Depot.
Category
appliance sales
Debra B.
5.0
06/12/2015
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Description of Work
.
Category
carpet installation
John N.
4.0
12/18/2013
The installation of both the door and window were done well. No complaints!
Description of Work
Have used them for many things, including installing a front door and carpet.
Category
carpet installation, doors, home improvement stores
Thomas B.
5.0
03/21/2013
My experience with them was fine all the way through. It was a very good service nothing spectacular. The installation went very good. They made a mistake in measuring the door while ordering and so it had to be reordered. But that wasn’t a big deal. The people who came to do the work were real good and prompt. They did a good job.
Description of Work
Home Depot put in a door for us. I purchased the door from them.
Category
doors
Eric C.
5.0
03/22/2012
They have a good reputation, are reliable and stick to their warranties.
Description of Work
They installed new carpet in my office.
Category
carpet installation
Margaret W.
5.0
10/07/2011
Their customer service was excellent. They were great to work with and Paula and Leslie in particular. They were very responsive, friendly and professional. I would use them again in the future if necessary.
Description of Work
I bought carpets from Home Depot for the whole house and they installed it for me.
Category
carpet installation
David A.
5.0
02/21/2010
Measure occurred a few weeks ago. They use a computer program to determine the best layout. Installers were very professional and took care not to track dirt in the house. I expected at least one seam and possibly two, based on the size of the rooms. They installed the carpet without any seams, through french doors. Installation was professional and looks great.
Description of Work
Install carpet in the family room and office.
Category
carpet installation, home improvement stores
Mark H.
4.0
12/05/2009
We were quite satisfied with them and my overall experience with them was good. They did a fine job and we didn't have any problems with them.
Description of Work
We used the services of Home Depot for some plumbing job.
Category
plumbing
BILL & MARY W.
5.0
10/06/2009
They were very knowledgeable, very thorough, and very professional. They gave us suggestions. Overall, we were very pleased with them.
Description of Work
We purchased a special order vanity from Home Depot. It came with a medicine cabinet. We also purchased ceramic tile for our shower and floor area.
Category
home improvement stores
LORI A.
5.0
08/27/2009
The Home Depot carpet sales woman pointed me to the carpet spindle that was their best value - nylon, Stainmaster, 25-yr-warranty. I really liked the quality of the $3.18/SF nylon frieze w/Stainmaster and 25-yr warranty, which I bought for my F/R, but they didn't have the color I needed for my L/R,D/R,hall,stairs,MBR. They had the color I wanted in the lower quality $1.98/SF nylon frieze w/Stainmaster and 25-yr warranty, so I took a chance as it looked pretty nice on the large sample, just thinner than the better carpet. It is now installed and it looks FABULOUS!!! When my house was measured for the carpet, the measurer used a computerized "gadget" that calculated and made the best layout of the carpet so there was the least amount of waste. When I placed my order, the sales person reviewed where all the seams would be, so that I could approve or change if I wanted (but the seams were already in the best places possible). The seams are invisible. Once the carpet was ordered, I was given an estimated arrival date. Home Depot then called when the carpet was in to set up installation. The installation crew called the night before installation and gave me a two hour window of arrival and arrived on time. Installers were professional and the installation is great - I can't see any seams. The carpet looks soooooooooooooo nice and is soft on the feet. I think this was really good value.
Description of Work
Purchased carpet, had old carpet/pad torn out and hauled away and new carpet/pad installed in L/R, D/R, hall, stairs, MBR, F/R. I opted to pay $550 for tear out and haul away and $55/room for three of the rooms to move up to six pieces of furniture/room (I moved all the small stuff).
Category
carpet installation
5.0
06/28/2008
Purchased a new kitchen faucet in the store and bought prepaid installation ($145). Installer was to call in two days but it took 4. Arranged a 4 hour window for the appointment. After two hours into the appointment they called and said technician was on the way. He showed up in 30 minutes. Discussed alternatives we had to installation and discovered a leak in a hot shot dispenser that he was to reattach. We decided not to keep hot water dispenser. Had a terrible time getting out the old faucet - had to drill off the retaining nut. Worked two hours and cleaned up. After he left I read the installation instructions and found the water line to the spray was to be flushed before attaching the spray - this was not done. Everything seems to be in good order. He was very personable and had a very tough job that was done well.
Description of Work
Removed old kitchen faucet and installed new one. Cleaned up.
Category
plumbing, home improvement stores
Kurt&Karen W.
5.0
10/11/2006
The service person was friendly, helpful and knowledgeable. They were not pushy. We saved a bunch of money doing blinds this way.
Description of Work
We bought blinds from Home Depot and installed them ourselves.
Category
home improvement stores
STEVE M.
1.0
07/14/2006
The materials were delivered in a big pile in my yard(one disadvantage because the local lumberyard would deliver the materials as needed)as the building process went on I found out why the bid was so cheap. There were over $2,500 in materials missing from the bid. So that initial $6600 lower cost, ended up costing me over $9000. When I went back for extra pieces, they tried charging me more than what the other pieces had cost me originally. They said they had to get them from a different supplier ,because that company refused to sell to H.D. until they paid their bill for a couple months. I went and purchased the rest of the stuff from my local lumberyard, for less that what H.D. was trying to charge me. I called the Management at the Eden Prairie store when I was done and told them my experience and they said they would send me out a coupon 10% discount for my next purchase, which never came. I recommend that you do not special order anything from the H.D. in Eden Prairie.
Description of Work
I went there to get a quote for a large deck for my home. I told the Dave at the pro-desk I already had a quote from my local lumber yard for $7400. Going over the specifics of the deck on their computer took over an hour. That computer couldn't quote the maintenance free materials I wanted, so Dave had to transfer the materials list to the regular computer, which took another 20 minutes. I was late for work, I gave my phone# and left. He called me an hour later and told me it would cost $8400, which I said was way too high, and thanked him for his time. He called me later in the day and said he found a different supplier and could do it for $7400, but they had a special if I signed up for a home depot account that day you could get 10% off your purchase that day. It took over an hour to sign up for for the account because of the purchase size. They said they usually don't do accounts over $1200, which sounded crazy when you think how much a contractor would charge monthly there.
Category
home improvement stores
SHARON B.
5.0
05/09/2006
Home Depot subcontracted someone to install window shades & they did a great job. They showed up on time, at a fair price, & I'd recommend them to anyone!
Description of Work
Installed window shades.
Category
window treatments
STEVE M.
1.0
07/28/2005
AFTER WAITING TWO MONTHS FOR OUR CARPET TO ARRIVE, THE INSTALLER SHOWED UP AT 7:30 A.M., PULLED UP THE CORNERS OF THE EXISTING CARPET, AND TOLD US THEY COULDN'T DO THE JOB BECAUSE OF THE 9 INCH TILE UNDERNEATH. AND THEN THEY SAID SORRY AND LEFT TO DO ANOTHER JOB. THIS IS AFTER WE SPENT THE PREVIOUS DAYS COMPLETELY EMPTYING OUR LOWER LEVEL (LOTS OF FURNITURE IN TWO BEDROOMS AND A FAMILY ROOM). I ASKED THEM WHY THE PERSON WHO MEASURED THE ROOMS TWO MONTHS EARLIER HADN'T LOOKED FOR PROBLEMS THAT MIGHT PREVENT INSTALLATION, AND THEY SAID, "I DON'T KNOW. HE SHOULD HAVE." THEY ALSO LEFT WITHOUT REPLACING SIX INTERIOR DOORS THAT THEY HAD REMOVED FROM THE HINGES IN PREPARATION FOR THE INSTALL. WE HAD CARPET INSTALLED BY DAYTONS IN THE LOWER LEVEL SIX YEARS AGO AND NEVER EXPERIENCED ANY PROBLEMS, SO I WAS COMPLETELY SHOCKED. HOME DEPOT REFUNDED OUR MONEY, BUT WE ARE STILL TOTALLY INCONVENIENCED WITH ALL OF OUR FURNITURE IN THE GARAGE (KIDS DISLOCATED) AND SEVERAL MISSED WORK DAYS.
Description of Work
WE ORDERED AND PAID FOR CARPET AND INSTALLATION FOR THE ENTIRE LOWER LEVEL OF OUR HOME.
Category
carpet installation
DEIDRE P.
5.0
05/05/2005
WE CALLED AT NIGHT, & THEY CAME OUT EARLY THE NEXT MORNING. GREAT INSTALLATION, GREAT CLEAN UP, WITH NOT SO MUCH AS A SCREW LEFT LAYING AROUND.
Description of Work
(NEW CATEGORY=WATER HEATER) REPLACED WATER HEATER
Category
water heater repair, home improvement stores
LIL L.
5.0
04/25/2005
A SMOOTH OPERATION BECAUSE EVERYTHING IS THERE, PEOPLE TO EXPLAIN THINGS AND SUBCONTRACT.
Description of Work
THEY INSTALLED MY PATIO DOOR.
Category
doors
JEFF E.
2.0
07/11/2004
WE ACTUALLY HIRED THEM TO DO THE WORK, BUT THEY WERE VERY UNRESPONSIVE TO PHONE CALLS AND KEEPING US INFORMED ON THE SCHEDULING OF THE JOB, SO WE CANCELLED AND WENT ELSEWHERE.
Description of Work
RECEIVED ESTIMATE TO INSTALL PATIO DOOR.
Category
doors
ROSE H.
3.0
09/02/2002
THERE WERE PROBLEMS EVERY STEP OF THE WAY. THEIR PEOPLE ARE NOT WELL TRAINED SO WE GOT CONFLICTING STORIES ON WHAT WE NEEDED FOR CARPET AND WHO WOULD DO WHAT. WE EVENTUALLY GOT THE CARPET INSTALLED, BUT IT TOOK TOO MUCH TIME & EFFORT ON OUR PART TO MAKE SURE IT WAS DONE RIGHT.
Description of Work
CARPET FOR 3-SEASON PORCH
Category
carpet installation

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    General Information
    Eco-Friendly Accreditations
    No

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    Frequently Asked Questions & Answers about HOME DEPOT

    How is HOME DEPOT overall rated?

    HOME DEPOT is currently rated 4.2 overall out of 5.

    Does HOME DEPOT offer eco-friendly accreditations?

    No, HOME DEPOT does not offer eco-friendly accreditations.