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Centraire Inc

Founded 1967 • With Angi since June 2000

No description has been provided for this pro.

Business Highlights

Emergency Services OfferedEmergency Services Offered

Amenities

Free Estimates
yes
Warranties
ask for details
Senior Discount
ask for details
Emergency Service
Yes
Eco-Friendly Accreditations
Yes
Bonded
Insured
This pro has not provided any licensing information to Angi at this time.All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.

Verified Reviews

3.7

(37) Verified Reviews

Showing 1-25 of 37 reviews
Loretta G.
1.0
07/11/2020
First of all the technician showed up without a mask. I would not let him in until he put on a mask. When I made the appointment, I requested that the technician come prepared with a mask and new gloves. His clear gloves were dirty and reused. When he entered my house, he proceeded to tell me that my programmable thermostat appeared to be working just fine, even after I explained that it would go completely blank for several days and then randomly turn on after not functioning for a period of time. His response was "Well, okay, if you say so. I will take your money." Needless to say, I sent him packing and told him and his boss, Kenny, that I would be taking my business elsewhere. Horrible business ethic.
Description of Work
New Thermostat
Category
heating & air conditioning/hvac, ceiling fans
Laurel H.
1.0
02/19/2019
Brief Version: Unethical and dishonest employee, Ryan, actively sabotaged my effort to prevent potential freeze damage at my rental property by lying to me about the room temperature, as he tried to cover for his negligence and incompetence. Long Version: I initially called Centraire at 10am on Friday, Feb 15th to get a boiler fixed that was under warranty at a 4plex rental property where Centraire had installed 3 new boilers a month ago. I had a lockbox onsite so the technician could access the basement and the apartments as necessary. They sent out Ryan. Ryan came out and left again without investigating or fixing a single thing. Thankfully the tenant called me again at 4pm to notify me that the heat still wasn’t working. I called Centraire again. Again, they send out incompetent Ryan. And again, Ryan comes out and leaves just as quickly without doing a single thing. Doesn’t go to the apartment, doesn’t call me. No effort to resolve the matter, nothing. Then the tenant calls me 8:00pm. Still no heat. This is when I learn that Ryan hadn’t bothered to check the apartment or the corresponding boiler the two previous times he had come that day. It is roughly 9pm by now, 11 hours after my initial attempt for emergency service. Ryan tries to say this can wait till tomorrow morning. I tell him no, it can’t wait. I have been calling since 10am trying to get this fixed, which he neglected to do the entire day. It is sub-zero outside, and the tenant is freezing and the boiler needs to be fixed tonight. I’m also really concerned about pipes freezing overnight. This is where Ryan goes from incompetent to maliciously deceptive. Ryan goes to the apartment without heat and claims the apartment is currently 67 degrees. I’m incredulous because the apartment has been without heat for roughly 12 hours now, and the tenant says it was significantly colder. I ask him to send a picture of the thermostat via text, but he doesn’t. I call his boss. Meanwhile the tenant is gathering her things and her children to spend the night elsewhere because the apartment is too cold. But not before she sends me a picture of the thermostat. It reads 58 degrees room temperature. So sure enough, Ryan had been lying to me to minimize the situation. Just then I get a text from Ryan with a picture of the thermostat. Apparently his “on-the-fritz” phone was magically able to send texts again after he got a talking to from his boss. But somehow the thermostat reads 67. How is that possible? Turns out manipulative Ryan had taken a picture NOT of the “room temperature”, but rather the “set to” temperature. The thermostat is digital, and reverts to “room temperature” reading a few seconds after you manually adjust the “set to” temperature. This means Ryan manually set the room temperature to the temp that he had lied about, quickly took a picture before the digital readout reverted to the room temperature, and then sent me the picture to try to pass of the “set to” temperature as the “room temperature” and hoped I wouldn’t notice. All in an effort to back up his lie to deceive me about the actually temperature in my apartment building. It is very disturbing when someone you hire to help is actively sabotaging your efforts to get a problem fixed and intentionally providing inaccurate information so you can’t make informed decisions. Dishonest people like Ryan don’t deserve the responsibility entrusted to him. He could have caused severe property damage, and frozen pipes was a real concern, not to mention the significant inconvenience to the tenant in having to stay elsewhere. And if all this wasn’t enough, Ryan didn’t bother to lock the tenant’s vacant apartment behind him when he left for the night, creating a security threat for the tenant. Ryan also removed the key cap for the boiler key which was labeled. Ryan is negligent, dishonest, and malicious. Centraire is responsible for the quality of their employees. I’m not sure why they are not bothered by Ryan’s actions, but it reflects poorly on them as a company.
Description of Work
Replace 4 Boilers
Category
heating & air conditioning/hvac
David B.
4.0
06/15/2018
The only company, out of four called, that would come by today - "Standard Heating and Air" refused to answer their phone twice, "Ray Welter" and "Angell" said it would be three days before they could send a service person. The Centraire person came out only an hour after I called. Very impressed, and appreciative, with the punctuality. Got the AC working, at least for now. Tech spent 90 minutes here, a few 'issues' with professionalism, though. I'd only hire again in another similar quasi-emergency situation, (supposed to be heat index over 100 degrees the next three days), because of those 'professionalism issues' definitely and insist on a different repair person.
Description of Work
Air conditioning Repair
Category
heating & air conditioning/hvac
Kris N.
5.0
10/29/2017
The sales man, Bob, was very honest and knowledgeable. He took the time to answer all of our questions. Never trying to sell us extra stuff, just to increase his sales. The installers were also friendly and knowledgeable. They did a great job. Both the air conditioner and furnace work great! We are very pleased.
Description of Work
New high efficiency furnace and central air conditioner.
Category
heating & air conditioning/hvac
Steve B.
4.0
09/30/2016
I had issues with the whole house humidifier and they sent someone who had no experience. I probably wouldn't use them again.
Description of Work
They came out and installed a new AC and furnace.
Category
heating & air conditioning/hvac
Heather W.
5.0
07/13/2015
We have used them many times to repair various heat and air conditioning issues. They are quick and get us up and running. Despite the fact that our AC I'd from the 80s they say it is fine. I keep calling them back.
Description of Work
New furnace
Category
heating & air conditioning/hvac
Noor L.
2.0
05/10/2015
We shopped around a little, and found Centraire pricing to be reasonable (not the lowest) and our interaction over the phone professional. Since this was a rental, we had requested that the company inform us when they schedule a visit to install the AC. They did not do so. They even had an issue with the AC during installation, and decided to repair it (replace a part) without our knowledge. They went back to install the part and get the AC going - all this without giving us any information. We later found this from our tenants. When we confronted over the phone, the sales man (Bob Kelly) became quite unprofessional and started yelling. He later apologized. We had made half the total payment upfront before the project, and after we made the balance payment, they sent us a receipt for only half of the payment. After calling and requesting them to fix the error, they simply printed another wrong receipt and changed the figures by hand! (Not sure if they changed it in their accounting system and paid the taxes they owed!) Overall, the workmanship was ok - not great, but not too shabby. The earlier professionalism waned very quickly and so overall, the experience was far from ideal. We will never use them again!
Description of Work
Installed new AC and hooked up to the furnace/venting.
Category
heating & air conditioning/hvac
Mark W.
5.0
09/19/2014
We had John replace two thermostats with upgraded digital units, check the wiring and the full-house humidifier. Exceptional service and depth of knowledge. Honest and efficient we would highly recommend.
Description of Work
Outstanding Service!
Category
electrician, heating & air conditioning/hvac
clark O.
5.0
01/20/2014
All the work was done in a timely and insightful manner. For example, instead of just putting stuff in where it would be easiest, they moved the water heater to the back of the furnace room, freeing up a bunch of extra storage space. They also came back promptly when we had questions or needed small adjustments to be done. Top notch crew members as well, all very professional and willing to explain just what they were doing or fixing.
Description of Work
Replaced the furnace, water heater, plumbed in a new bath, re-plumbed the laundry room while doing an addition to our house. I cannot identify the exact cost since it was part of the overall addition cost.
Category
heating & air conditioning/hvac
William E.
5.0
09/17/2012
Owner Paul Koepcke came to our house to give us an estimate. He listened to our concerns related to our old furnace and airconditioning system and our desires for a new system and recommended a new system that addressed all of our concerns and desires, at a reasonable price. He also pointed out deficiencies with our gas water heater exhaust pipe and recommended changes that corrected those deficiencies.
Description of Work
Replaced furnace and central airconditioner. Re-routed gas water heater exhaust pipe.
Category
heating & air conditioning/hvac
Jeremy H.
2.0
01/10/2012
They could have been more communicative because they tried to correct their mistakes without consulting me. They did repairs and other things without my authorization and consent.
Description of Work
I hired Centraire Heating & Air Conditioning Inc to clean the boiler. They started the work a month ago and finished it a week ago. They broke something in the boiler, and then had to repair the part.
Category
heating & air conditioning/hvac
JOHN B.
1.0
10/27/2010
They came out to fix a part in my heating unit. The part they tried to give me was the wrong part. They said they would get the right part but it has been a week now and I havent heard back from them. I feel like they are "giving me the run around". I feel like they ripped me off as far as price for there services.
Description of Work
They came out to fix a part in my heating unit.
Category
heating & air conditioning/hvac
Mark C.
5.0
09/01/2010
They came promptly when I requested an inspection after I saw one of the gas jets looked unusual, diagnosed the problem as a heat exchanger leak, gave me a written quote, we arranged a mutually convenient date, they were there on time and completed the job, and left no mess.
Description of Work
Replaced gas furnace.
Category
heating & air conditioning/hvac
Mathew E.
4.0
01/04/2010
Their work was fine, but they kept getting called away from the job. They finished the job on time and did it right, but it was kind of a hassle working with them.
Description of Work
Centraire Heating & Air Conditioning Inc installed a garage furnace.
Category
heating & air conditioning/hvac

Service Provider Response

Centraire was working through the owners general contractor on his new garage project. The general contractor was not real responsive as to scheduling when ready, we had to keep checking progress.
Maribeth S.
1.0
03/07/2009
They imediately sent a young man out who flicked a light switch that (1) we didn't know existed and (2) that they had turned off the previous fall. For this 2 minute service they charged us $120 and insisted we pay before the serviceman left. (The entire fall maintenance cost only $180). When we called Centraire to complain, a gentleman who said he was the owner very rudely said (actually shouted) "pay him whatever you think is fair, but if it is a penny less than $100, never call us again for any service." Since we didn't want to get the young serviceman into trouble, we paid him the $120, but switched to a new maintenace service the next fall. Needlless to say, we will never use them again.
Description of Work
We bought a house w/ a Centraire retrofitted central air system and used them for fall maintenance for several years. (The main condensor is in an attic that is somewhat awkward to access) . In spring of 3rd year, the system would not start so we called Centraire.
Category
heating & air conditioning/hvac
JOE W.
5.0
10/31/2008
They provided HVAC ductwork as part of a remodeling project. They re-routed existing ductwork and installed new diffusers. They were very neat and detailed. Their price was included with the general contractors total cost, so we're not sure of the exact price.
Description of Work
Duct work and remodel.
Category
heating & air conditioning/hvac
JANNE F.
5.0
10/30/2008
Everything went fine. The process turned out to be more complex than I'd anticipated, as I have weird, shallow joists. The guy from Centraire went to great lengths to fit things in appropriately, and now it all looks great.
Description of Work
Centraire installed 5 bathroom ventilation fans. They did the ductwork, and worked in conjunction with my electrician to get things hooked up. Work was done on a time and materials basis.
Category
heating & air conditioning/hvac, ceiling fans
Kent F.
4.0
08/20/2008
Everything went pretty well. There were a couple of issues with the plumbing but they got those worked out. They're responsive, courteous and got everything done in a good amount of time.
Description of Work
They installed complete plumbing and complete HVAC for our home.
Category
heating & air conditioning/hvac, plumbing
ALISON W.
4.0
07/11/2008
Professional, punctual. The only issue was the inspections needed after the install (electric, plumbing) which stretched out the process.
Description of Work
Installed central air in in my 1922 house.
Category
electrician, heating & air conditioning/hvac, plumbing
Allen L.
5.0
06/30/2008
The work went very well. I had a very short window of time and they were very accommodating to get the work done in the time frame I provided.
Description of Work
They did a furnace inspection and I got a quote on some duct work.
Category
heating & air conditioning/hvac
BETH S.
3.0
04/19/2008
It could have gone better, especially in regard to the heating system. The technician installed part of system and then left it disconnected to the main house for over 2 weeks during the holidays while heating the uninsulated new space. After the job was allegedly done, I opened the crawl space to find that the half of the ductwork was not connected to the main trunk. I was not at home when any of the heat work was done. However, I was around for (and very attentive to) the reinstall of the A/C, which include moving it to a new spot. That seemed to be done well.
Description of Work
Added to my existing forced air heating system/relocated the A/C due to a porch renovation.
Category
heating & air conditioning/hvac
ANN S.
5.0
04/03/2007
Great work; it was magic. Went to work in the morning, came home and had heat and air in the attic. Amazing!
Description of Work
Added heat and air to attic.
Category
heating & air conditioning/hvac
LAYNE & CHRIS W.
2.0
03/13/2006
They weren't very responsive when we had problems. We would have to call 2 or 3 times to get to the right person because they wouldn't call back. We had problems with the initial install not being done correctly, and when they finally did come back to fix the problem, they didn't fix it completely.
Description of Work
They installed our heating and cooling system, Lennox.
Category
heating & air conditioning/hvac
SAMIR B.
1.0
02/21/2006
They have never formally given me an indication on how much their labor rate is (They charge $130/Hr to fix plumbing ????) and their parts are marked up over 300-500% which is unheard of!!! I have checked with several friends including one that owns his own business for heating and cooling and he thought the price that have charged could have been for a brand new unit. Also, dealing with them at the end was painful as if they knew they were overcharging their customers and they were worried that they were not going to collect.
Description of Work
I was selling my Duplex and they needed to fix few minor issues with both boiler and furnace for each unit to bring it up to code for the city of Minneapolis. Also, they claimed that they have fixed everything but seemed to have forgotten to turn everything back on (as if they're not from Minnesota). The units were vacant and I was lucky enough that the city inspector had stopped by and told that the plumbing piping was about to freeze.
Category
heating & air conditioning/hvac
SHANNON B.
3.0
11/24/2005
HAD THEM OUT TO REPAIR FURNACE. TECHNICIAN WAS NICE ENOUGH, BUT SEEMED TOTALLY FLUMMOXED BY THE PROBLEM. AFTER ALMOST TWO HOURS, HE ENDED UP CALLING IN ANOTHER TECH. ULTIMATELY, THEY SUGGESTED THAT THE INSIDES OF THE FURNACE BE CLEANED, ALTHOUGH THEY INDICATED THAT THEY WEREN'T SURE THE CLEANING WOULD FIX THE PROBLEM. THEY GAVE ME A ROUGH ESTIMATE OF 2-6 HOURS OF WORK, AT $130.00 AN HOUR (IN ADDITION TO THE $120 TRIP FEE). WHEN I INSISTED THAT I NEEDED MORE ASSURANCE OF A SOLUTION IF I MIGHT BE CHARGED UPWARDS OF $900, THEIR SUPERVISOR BALKED AND ACTED AS IF I WERE BEING UNREASONABLE. DECIDED I'D RATHER DEAL WITH A COMPANY WITH BETTER CUSTOMER SERVICE AND MORE PROFESSIONALISM.
Description of Work
ATTEMPTED TO DIAGNOSE A PROBLEM WITH MY FURNACE.
Category
heating & air conditioning/hvac

Phone

Address

7402 Washington Ave S

Eden Prairie, MN 55344

Other Information

Services offered

Residential & Commercial HVAC & PLUMBING.

Services not offered

Air duct cleaning

Payment options

Check
Visa
MasterCard
American Express
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FAQ

Centraire Inc is currently rated 3.7 overall out of 5.

Centraire Inc is open:

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 5:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 5:00 PM

Friday: 7:00 AM - 5:00 PM

Saturday: 8:00 AM - 12:00 PM

Centraire Inc accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover

Yes, Centraire Inc offers free project estimates.

Yes, Centraire Inc offers eco-friendly accreditations.

No, Centraire Inc does not offer a senior discount.

Yes, Centraire Inc offers emergency services.

No, Centraire Inc does not offer warranties.

Centraire Inc offers the following services: Residential & Commercial HVAC & PLUMBING.

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