Sedgwick Heating & Air Conditioning

The salesman Larry did a great job of walking me through what was required. He made sure I was comfortable with pricing and options and described the work that would need to be done. Larry was very thorough and included me in all of the calculations so I knew where his recommendations were coming from. The two installers did a great job of removing our old furnace and A/C and putting in the new equipment. They walked my wife through the use of the new thermostat and gave her pointers about the system itself. Sedgwick also sent a rep to the home the Saturday following installation to walk me through all the necessary facts about the equipment. Sedgwick even filled out the Xcel Energy and Centerpoint Energy rebate paperwork for us to send in - they did a great job end-to-end.

They were not the cheapest bid, but the salesman steered me into the right size furnace and proper kind of filter. He measured entire interior of house for BTU output. The 2 hour sales presentation was too long though. All workers arrived on time, put down cardboard on floors and disposed of old metal parts. The job was finished early in the afternoon. Installers and the electrician answered all questions and were very polite. New furnace installation looked very clean and efficient when completed, and it worked well. I'm extremely happy with job well done and would recommend them to my friends.

This was a most pleasant experience. The rep came out on a Saturday, and the furnace and air conditioner were installed on the next Tuesday. The workers were on time, pleasant, knew what to do, and even left the area cleaner than they found it. I am very pleased, particularly when spending that amount of money.

Got the same furnace from someone else for $2245.00! I was shocked and didn't even want to call them back to have them make a second offer. I have used them before with a winter heating turn up call and were great! Bummer it didn't work out.

EXCELLENT. THEY DISPATCHED A TECHNICIAN IMMEDIATELY AND THE TECH ARRIVED ABOUT 45 MINUTES AFTER MY CALL. TECH WAS VERY FRIENDLY AND EXCELLENT WITH MY DOGS. TECH WAS INFORMATIVE AND THOROUGH, SPENT TIME CLEANING THE FURNACE INTERNALS AND EXPLAINING EACH OF THE MAJOR PARTS. GAVE EXCELLENT REVIEW OF HOW MY FURNACE OPERATED (2-STAGE) AND WHAT TO EXPECT. OFFERED SERVICE MAINTENANCE PLAN BUT DID NOT PUSH.

I noted on their invoice the words 'service experts' and they are. We couldn't have asked for more professional treatment. They took care of everything from start to finish and we've been totally satisfied since.

DID A GOOD JOB. ON TIME, FURNACE AND THERMOSTAT WORKS GREAT.

A MONTH LATER MORE WATER WAS LEAKING FROM THE A/C THOUGH CONSIDERABLY LESS. THEY CAME OUT AGAIN THE SAME DAY AND THIS TIME THE SERVICEMAN FOUND SOMETHING THAT HADN'T BEEN CLEANED THE FIRST TIME. NO CHARGE FOR THE SECOND VISIT AND NO MORE WATER LEAKS. VERY NICE, CONSCIENTIOUS PEOPLE WORKING FOR THIS COMPANY.

I HAD MAINTENANCE/ YEARLY SERVICE PERFORMED FOR OUR AIR CONDITIONER AND FURNACE. THE AIR CONDITIONER TECHNICIAN CLEANED THE CONDENSER. HE DID NOT HOWEVER, CHECK THE FREON LEVEL. IT WAS WARM ENOUGH OUTSIDE THAT HE SHOULD HAVE DONE THIS AS PART OF THE MAINTENANCE CHECK. I CALLED SEDGWICK AND REQUESTED THAT IT BE CHECKED. THE SAME TECHNICIAN CAME OUT AND HE STILL DID NOT GET A READING. HE WENT AHEAD AND ADDED FREON. HE HAD A SOUR MOOD AND WAS VERY NEGATIVE ABOUT DOING THE JOB.

EXCELLENT SERVICE AND VERY PROFESSIONAL. TOP NOTCH COMPANY THAT YOU CAN TRUST.

VERY PROFESSONAL. AWAITING RESPONSE FOR FOLLOW-UP VISIT.

SALESMAN APPEARED TO NOT WANT THE JOB BECAUSE IT INVOLVED ASBESTOS ABATEMENT AND ACTIVELY DISCOURAGED US FROM USING SEDGWICK. HIS ON-THE-SPOT ESTIMATE SEEMED UNREASONABLY HIGH--AT LEAST $7,000 MORE THAN THE NEXT HIGHEST BID THAT WE RECEIVED. ALTHOUGH WE ASKED HIM TO WRITE UP AN ESTIMATE, WE NEVER RECEIVED ONE.

KENT DID GREAT JOB. HE WAS TIMELY, CLEANED UP WELL, WAS COURTEOUS, MADE SURE EVERYTHING WAS UP TO DATE.

I CAN'T SAY ENOUGH ABOUT WHAT A GREAT EXPERIENCE THIS WAS, IN EVERY WAY. MY CALL FOR AN APPT WAS TAKEN PROMPTLY. THEY SCHEDULED AT A TIME CONVENIENT TO ME, AND CALLED THE DAY BEFORE TO CONFIRM (AS PROMISED). THE SALES CALL WAS A POSITIVE EXPERIENCE. JIM WAS JUST THE RIGHT BALANCE, HE WANTED THE SALE, BUT HE WAS NOT PUSHY. KNEW HIS STUFF, EASY TO TALK TO. EVERYTHING HE PROMISED, SEDGWICK DELIVERED. SCOTT SHOWED UP AT 7:15AM ON THE APPOINTED DAY. HE SEEMED VERY CALM AND CONFIDENT IN THE WORK, KNEW WHAT HE WAS DOING. VERY POLITE, GOT RIGHT TO THE WORK. THE PLACE WAS CLEANER WHEN HE WAS DONE THAN BEFORE, AND HE EVEN HAD TO ADD AN EXTRA FRESH AIR VENT, ANYTHING NEEDED TO GET ''TO CODE'' WAS COVERED IN THE BID AMT (WHICH WAS A BIG RELIEF!). THE WORK IS VERY NEATLY DONE--ALL THE FITTINGS TO EXISTING EQUIPMENT ARE JUST BEAUTIFUL. DESPITE THE EXTRA VENT, HE WAS DONE BY MID-AFTERNOON. I CAN'T RECOMMEND THESE PEOPLE HIGHLY ENOUGH!

SEDGWICK'S COMPANY REP., MIKE, CAME TO OUR HOUSE AND SPENT A GOOD DEAL OF TIME LOOKING AT THE ENTIRE DUCT SYSTEM. HE TOOK THE TIME TO EXPLAIN THE DIFFERENCE BETWEEN THE TYPE OF DUCT CLEANING THEY DO AND WHAT IS USED IN THE WAY OF EQUIPMENT BY OTHER COMPANIES. HE RETURNED MY PHONE CALL AFTER I PHONED BACK WITH ADDITIONAL QUESTIONS EVEN THO HE WAS OUT OF TOWN. IN ADDITION, I TALKED WITH MY NEIGHBOR WHO HAD USED SEDGWICK FOR DUCT CLEANING AND OTHER WORK AND HAD REFERRED HER PARENTS TO THEM. SHE SAID SHE WAS PLEASED WITH EVERYTHING THEY HAD DONE. EVEN THOUGH THEIRS WAS NOT THE LOWEST PRICE, I WAS CONVINCED I WAS GETTING THE MOST FOR MY MONEY BY USING THEM. THE YOUNG MEN WHO CAME AND DID THE ACTUAL CLEANING OF THE DUCTS WERE PLEASANT, PROFESSIONAL, AND TOOK CARE AS MUCH AS POSSIBLE NOT TO DIRTY THE HOUSE. THEY CLEANED UP AFTER THEMSELVES PRETTY WELL. THEY ANSWERED MY QUESTIONS IN A COURTEOUS MANNER.

SEDGWICK WAS SUPPOSED TO ARRIVE AT OUR HOME ON FRIDAY, AUGUST 5TH BETWEEN 1:00 AND 3:00PM. THEY CALLED AT 2:30 PM ON AUGUST 5TH AND SAID THEY WERE RUNNING LATE AND HAD TO CANCEL THE APPOINTMENT. WE RESCHEDULED FOR FRIDAY, AUGUST 12TH BETWEEN 1:00 AND 3:00 PM. WE RECEIVED A CALL FROM AN EMPLOYEE AT 2:45 PM ON AUGUST 12TH STATING THAT THEY WOULD AGAIN BE LATE. HE INDICATED THAT THEY WOULD NOT ARRIVE UNTIL 4:00 PM. HE WAS RATHER UNPROFESSIONAL AND UNAPOLOGETIC FOR THEIR POOR PUNCTUALITY. WE CANCELED OUR APPOINTMENT. WE SPOKE TO THE HOME OFFICE BUT WERE NOT OFFERED AN EXPLANATION FOR THE POOR CUSTOMER SERVICE. I WOULD NOT RECOMMEND SEDGWICK.

THE TECH WAS VERY HELPFUL. I'M A DO-IT-YOURSELF AND HAD DONE ALL OF THE REINSTALLATION OF OUR AC AFTER A REMODELING PROJECT, EXCEPT REFILLING THE LINES WITH REFRIGERANT. HE ENSURED THAT THE LINES WERE GAS-TIGHT. ONE UNIT HAD A LEAK THAT I WAS ABLE TO FIX WHILE HE WORKED ON THE OTHER ONE. HE HAD SOME OPERATIONAL SUGGESTIONS RELATED TO HOW THE UNITS WERE LOCATED IN THE HOUSE THAT WERE VERY HELPFUL.

SEDGWICK SERVICED OUR A/C AND RECOMMENDED A NEW UNIT, AS IT WAS 20+ YEARS OLD AND APPEARED TO BE LEAKING FREON. THE SOONEST THEY COULD COME OUT TO ESTIMATE WAS IN 4 DAYS (ON A SAT.) AND IF THAT APPT HADN'T WORKED FOR US IT WOULD HAVE TAKEN 7 DAYS. MARK EWALD SPENT 2 HOURS AT OUR HOUSE AND WAS CERTAINLY VERY THOROUGH IN ANALYZING OUR NEEDS. HE DID A LOAD CALCULATION AND POINTED OUT THAT SOME FURNACES AND AIR CLEANERS WOULD BE TOO LARGE TO FIT IN THE SPACE WE HAD AVAILABLE IN OUR BASEMENT. HE TALKED IN DETAIL ABOUT SEDGWICK'S COMMITMENT TO CUSTOMER SERVICE. HOWEVER, HE ALSO TALKED NEGATIVELY ABOUT OTHER COMPANIES AND EVEN SOME CUSTOMERS AND LEFT ONLY A FEW MINUTES AT THE END OF OUR MEETING TO TALK ABOUT PRODUCTS. HE ESTIMATED A 1-STAGE FURNACE AND HAD TO LEAVE FOR ANOTHER APPOINTMENT SO WE COULD NOT DISCUSS THE PROS AND CONS OF OTHER OPTIONS. EVEN WITH A LOWER QUALITY FURNACE, SEDGWICK'S ESTIMATE WAS $2,600 MORE THAN THE COMPANY WE ENDED UP HIRING.

THE INSTALLATION CREW WAS PROMPT, FRIENDLY, CLEAN, AND PROFESSIONAL IN ALL RESPECTS. I WAS VERY HAPPY WITH THE WORK THEY PERFORMED. THEY ANSWERED ALL QUESTIONS IN A FRIENDLY MANNER AND EXPLAINED HOW EVERYTHING WORKED. THEY REMOVED THE OLD UNITS AND CLEANED UP AFTER THEMSELVES, AS WELL. I'M VERY PLEASED AND WOULD USE SEDGWICK AGAIN.

THE RECEPTIONIST SAID A SALES REP WOULD CALL. NOBODY EVER CALLED.

COMFORT ADVISOR WAS VERY PUSHY AND WANTED TO ''CLOSE THE SALE''. BADMOUTHED OTHER COMPANIES THAT WERE GIVING QUOTES. ASKED THEM TO REDUCE THEIR PRICE, AFTER SOME ''SALESMENSHIP'' THEY REDUCED THEIR PRICE. FELT LIKE I WAS BUYING A USED CAR. INSTALLATION EXPERIENCE WAS EXCELLENT. CREW WAS ATTENTIVE, CLEAN AND ANSWERED ALL MY QUESTIONS. VERY RESPONSIVE TO MY CONCERNS ABOUT EQUALIZATION OF AIR FLOW IN THE HOUSE. WOULD RECOMMEND STRONGLY BASED ON QUALITY OF EQUIPMENT AND INSTALLATION. RECEIVED WARRANTY AS PROMISED, AND ENERGY REBATE FILLED OUT FOR ME. BOTTOM LINE - GOOD EXPERIENCE DESPITE THE HARD LINE SALES TECHNIQUE.

THIS WAS ONE OF THE WORST EXPERIENCES I'VE HAD WITH A VENDOR. THE REP, DOUG, HAD A VERY NEGATIVE ATTITUDE. HE VERY CASUALLY TOLD ME THAT I NEEDED A BIGGER A/C (WITHOUT MEASURING ANYTHING OR LOOKING AT MY OLD A/C). HE KEPT TELLING ME THE CUSTOMERS WASTE SALESPERSON'S TIME. HE WOULD NOT GIVE ME ANY CATALOGS (GO TO THE WEB, WAS HIS SUGGESTION), BECAUSE PRINTING THEM WAS JUST A WASTE OF MONEY. HE KEPT SAYING NO ONE THINKS OF 'POOR SALESPEOPLE'.

THE FURNACE AND AIR CONDITIONER WERE INSTALLED IN ONE DAY. THE SERVICE WAS PERFORMED BY A TEAM OF VERY EFFICIENT TECHNICIANS WHO CLEANED UP AFTER THEMSELVES VERY WELL.

THEY EXPLAINED THEIR WARRANTY VERY WELL. I WAS VERY SATISFIED. I WOULD USE THEM AGAIN.

SPENT OVER TWO HOURS WITH A VERY THOROUGH FURNACE INSPECTION. ALLOWED MANY QUESTIONS. TECHNICAL KNOWLEDGE WAS OUTSTANDING. FOUND THINGS DONE WRONG BY INITIAL INSTALLER. PROMPT, CONSIDERATE AND THOROUGH. WISH I'D USED THESE PEOPLE BEFORE.