Details Residential Services

4.7(
499
)

House Cleaning, Carpet Cleaning, Window Cleaning,

... +3 more

About us

We clean houses, carpets, windows, gutters and much more! We are convenient, safe and guarantee your complete satisfaction. A clean, well-maintained home boosts your physical and mental health while protecting your largest investment. Established in 2001, we are now over 30 crews of full-time professionals that perform 20,000 cleanings per year. Crews are supported by a dedicated customer service team and quality assurance managers to assure smooth scheduling, consistent quality and fast issue resolution. Every team member is measured and rewarded on customer satisfaction.

Business highlights

19 years of trusted experience
LGBTQ+ Friendly
Se Habla Español
Eco Friendly

Services we offer

Recurring & One-Time House Cleaning. Move in and move out service. Carpet cleaning. Window & gutter cleaning.

Services we don't offer

Commercial

Amenities

Free Estimates
Yes
Senior Discount

5%

Accepted payment methods

American Express
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.7499 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
26%
4
3%
3
1%
2
1%
1
1%
Rating CategoryRating out of 5
quality
4.7
value
4.5
professionalism
4.8
responsiveness
4.8
punctuality
4.7
Write a review

Filter reviews by category

Showing 51-75 of 499 reviews
Susan W.
10/2018
5.0
house cleaning
  + -1 more
Excellent, excellent job. They do superb work.
Description of Work: Bi weekly cleaning.
Rating CategoryRating out of 5
Yes, I recommend this pro
Heidi K.
10/2018
5.0
house cleaning
  + -1 more
They did a very excellent job. I have scheduled to use them again.
Description of Work: I've only them out once for housecleaning.
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Details Residential Services
Thank you for the review. We are pleased that your first experience with Details has been excellent, and will do our best to continue that level of service.
Amy P.
10/2018
5.0
house cleaning
  + -1 more
Fantastic. They are great, very helpful, friendly and efficient.
Description of Work: We use them weekly for cleaning.
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Details Residential Services
Thank you for your kind words. We have shared your comments with your team. That's what they strive for and they love to know when they are doing a good job.
Tracy H.
10/2018
5.0
house cleaning
  + -1 more
Excellent. It's been easy to schedule, they show up on time and they have done a great job.
Description of Work: Monthly housecleaning.
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Details Residential Services
We are so happy that all aspects of your experience are going well. Thank you for taking time to provide your review.
alanna A.
10/2018
5.0
house cleaning
  + -1 more
They do a really good job, and they are always on time. My dog is left home when they clean, and they are very good with him.
Description of Work: They clean every four weeks.
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Details Residential Services
Thank you for taking time to provide a review. Customers often ask why we inquire about pets. It's exactly for this reason, so we know their name(s) and how to make our presence easy for them. We love pets!
Charles R.
10/2018
1.0
house cleaning
  + -1 more
We have had cleaning services for decades and this company is the worst ever. The cleaning crew typically arrives late, sit in the car and chat, continue chatting throughout their entire cleaning service. They refuse to use our in floor vacuum which is padded to prevent damage to our furniture, but instead use their portable back vacuum while banging our table legs and furniture legs. They refuse to use our cleaners that we provide to them and instead use what they please and how they please. Our wood floors are left soaking wet. They typically gloss over horizontal surfaces leaving them with residue. They don't dust the window coverings unless asked to do so. In addition, they are rude and very defensive when challenged about their cleaning methods. They do not learn and will not change. We had two crews over the last couple of years and both turned out the same. They do not know how to clean and are not professional cleaners. They also damaged a very expensive piece of sculpture that they had previously been told not to touch or clean.
Description of Work: Home Cleaning
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$187.47
Response from Details Residential Services
Not every customer and housecleaning provider are a good fit. It was clear that we could not meet this customer's requirements so we terminated their service. This review was provided shortly thereafter. We have found someone to repair the damaged statue and will reimburse the customer.
Noble D.
09/2018
5.0
house cleaning
  + -1 more
The team arrived on time and brought all of their own cleaning supplies. They were very friendly, attentive to detail and worked quickly the entire time they were here. Our house looks great!
Description of Work: House cleaning
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Details Residential Services
Thank you for letting us know about your cleaning! We greatly appreciate you putting in the time to let us know how we did! I will hand the feedback off to the crew leader and let them know that you appreciated the job that they did! We look forward to working with you in the future!
Christopher Z.
08/2018
1.0
house cleaning
  + -1 more
Terrible. They were tasked with cleaning a 700 sq ft space for which the floors did not require cleaning because they were just refinished. Nothing outside of the kitchen was cleaned, the shower area hadn't been touched even though I asked them to focus on that. On top of not doing an even close to acceptable job, thy charged me for 7 hrs of cleaning. I could have cleaned more than they did in 30 minutes. Upon complaint and back and forth where they required pictures because they didn't trust me, they refunded a mere $100. However, that didn't rectify the problem, because my tenants got to move into a dirty house, starting things off on the wrong foot. The initial pricing quote was pretty deceptive too. Once thtmy charged my credit card, i received an invoice with all their caveats to the service, which were mind-blowing. I couldn't steer people away from this outfit hard enough.
Description of Work: Basic cleaning
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0
$289
Response from Details Residential Services
Please accept our apology for a cleaning that did not meet your expectations. Our goal is to make things right for every customer at every cleaning. When things don't go right, our guarantee is to redo the cleaning or provide a refund. Because there was not time to redo the cleaning, we have refunded the entire amount. We sincerely hope this makes up for your experience. Note: this customer was sent an invoice before their card was charged. We believe our hourly-rate pricing for a one-time cleaning is straightforward.
Shankar K.
07/2018
5.0
house cleaning
  + -1 more
The cleaning crew (Judith and Sebastian) did an awesome job! They were very thorough and did not waste a single minute. The previous residents left the house in a bad state, especially the appliances, but the crew cleaned up everything without a complaint. They worked hard continuously for about 6 hours and left me very satisfied with the job. Will definitely hire again for move out cleaning of my apartment. Just a note that the actual hours spent was greater than what was estimated, so it ended up costing more.
Description of Work: Move in deep cleaning
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$450
Response from Details Residential Services
We are so happy that you were delighted with your cleaning and experience with our team. Thank you for your review and we look forward to working with you again!
Adam R.
06/2018
5.0
house cleaning
  + -1 more
The first appointment went extremely well, with one minor exception. They missed the portion of the basement I had requested, but that may have been due to unclear explanation of the portion I wanted cleaned. Otherwise, I could not have been more pleased with their service. I would give them 20 stars if I could.
Description of Work: Regular home cleaning.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Details Residential Services
Thank you for your wonderful review. We are so glad that you were very pleased with the cleaning and look forward to serving you for years to come. Out goal is 100% satisfaction and feedback is critical to help our teams to learn your home and preferences. Thank you!
Linda A.
06/2018
5.0
blind cleaning, house cleaning
  + 0 more
This team was very courteous and very efficient. They did a great job with all of the cleaning tasks I set for them, including cleaning my window and sliding door tracks. I would definitely ask for them for my next cleaning.
Description of Work: General cleaning of our two-story townhome.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from Details Residential Services
We're so happy that you were pleased with both the team's professionalism and their work. Thank you for taking the time to provide your review.
Lisa C.
05/2018
5.0
house cleaning
  + -1 more
They did a thorough job. House was very clean. I would hire them again.
Description of Work: clean an empty house
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from Details Residential Services
Thank you for your review. We are so happy that you were pleased with your one-time house cleaning and look forward to serving you again in the near future.
Cynthia M.
05/2018
5.0
house cleaning
  + -1 more
Details has been professional, very responsive and quality with every encounter --- from the first contact via email through follow-up phone calls and finally the actual cleaning team of Cynthia and Maria. Cleaners arrived as scheduled, were pleasant and efficient. If the only "negative" I can even think of is a bit of residual soap scum on one tub drain, I am impressed. I have set up regular biweekly cleanings. Highly recommend.
Description of Work: Housecleaning
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Details Residential Services
We are delighted that your every 2-week house cleaning is going well. Your comments illustrate our guarantee to arrive on time and to make sure you are satisfied with every aspect of your cleaning. We are also responsive to concerns and have added notes into your file regarding the soap scum in the tub drain and will make sure the team takes care of that on their next visit. Thank you for taking the time to leave a review, we look forward to your next cleaning.
Amy and Charles R.
03/2018
5.0
house cleaning
  + -1 more
They do a great job. Very thorough and efficient. Love coming home to a clean house.
Description of Work: They provide monthly cleaning of our home.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$180
Response from Details Residential Services
We are so happy to hear that you are pleased with your every 4-week home cleaning. There'[Member Information Removed] nothing better than coming home to a clean home. Thank you for letting us (and the team) know we are meeting your expectations. We truly appreciate being able serve you.
Abigail D.
12/2017
5.0
house cleaning
  + -1 more
House looked great! Cleaners were very thoughtful in how they organized things. Will hire again.
Description of Work: General housecleaning.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Response from Details Residential Services
We are so happy you were pleased by the cleaning and like how things were organized! Thank you for taking the time to provide a review.
Shannon P.
10/2017
5.0
house cleaning
  + -1 more
The team was punctual, professional, pleasant, and efficient. They did a great job.
Description of Work: housecleaning
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$240
Response from Details Residential Services
Thank you for taking the time to write a review. Feedback is important to us so we know if there are areas we can improve on. We are please to hear you were happy with the service completed.
Krystal B.
09/2017
4.0
house cleaning
  + -1 more
Way better than expected! Was very impressed!
Description of Work: Cleaning services for my home.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$150
Response from Details Residential Services
We are happy to hear that you are pleased with the cleaning done at your home! Our teams strive to be on time but sometimes unexpected things do pop up on a previous job that delays the team. Thank you for providing the feedback!
Pang V.
08/2017
5.0
carpet cleaners, house cleaning, floor cleaning
  + 1 more
Great service. On time, very professional, and thorough cleaners. They brought their own cleaning supplies but were able to accomodate to my request for using my cleaning supplies and products for the areas where my children slept, ate, and played. Extremely reliable and ethical cleaning company. I was very very happy with the results. From every edge and corner to the blinds and polishing/ waxing of my floors. I was very pleased and they completed it in a acceptable timeframe. I paid a great price for the value of the service that I received. Would use them again and would definitely recommend to all who are seeking high quality, honest, thorough and professional home cleaning services.
Description of Work: I needed a deep and thorough cleaning of my home. We had completed a total indoor renovation and the company that did the renovation had cleaned up the areas where the renovations or remodeling had taken place. I would've just went ahead and cleaned my house the way that I always have and do quite often. I guess you can say that I am extremely picky about what kind of products that I use to clean certain parts of ny home because I have small children and in areas where my children sleep, eat, and play the most is where I use eco friendly and non toxic and natural cleaning products most. It was a busy time for us, we were both extremely busy with our careers, the children were a handful and we were expecting many visitors during a two month period. We looked around quite a bit for the best deals and we especially desired to hire a company or individual who was known for providing great & high quality service for a reasonable price and one who was honest and known for being extremely professional. We found this cleaning service on here and decided to give it a go.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Response from Details Residential Services
Thank you so much for taking the time to complete a review. We are very happy to know you are pleased with the services we provided. We strive to make our customers happy and it sounds like we did that. Thank you again.
Wendy V.
08/2017
5.0
house cleaning
  + -1 more
They come every couple of weeks. They charge me $125. They were cheaper than the last people. The overall quality of work is excellent. It's excellent every time they come. The time it takes them to do the work depends on how many there are. It's usually two or three people; they have a crew. So, I think it's officially five and a half hours; it depends on how many people they send. Basically, they get the whole house and if I have something special I just have to ask.
Description of Work: Housecleaning.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$145
Response from Details Residential Services
Thank you for completing a review. We are happy you are pleased with the services provided
Wendy V.
08/2017
5.0
house cleaning
  + -1 more
They're consistently very good. They clean the grease off the ceiling! All the little the stuff that most cleaners miss, they get. They were better than the last service I had. It went downhill. The service person went sliding very fast. So far it's only gotten better.
Description of Work: Housecleaning.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$145
Response from Details Residential Services
Thank you for completing a review. We are happy you are pleased with the services provided.
G T.
07/2017
5.0
house cleaning
  + -1 more
Fantastic! Details was great to work with and I was so pleased with every step. They were very responsive, had a straightforward process and the results were excellent. Wish I would've found them sooner and will definitely use them again!
Description of Work: Home deep clean
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Details Residential Services
Thank you so much for taking the time to write a review! We are happy to hear they team did a great job for you and we hope to do business with you again in the future.
Lisa R.
07/2017
5.0
house cleaning
  + -1 more
Very very thorough. Best cleaners we've had!
Description of Work: Housecleaning
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Response from Details Residential Services
Thank you for taking the time to write a review. We are glad to hear that you are pleased with the work done at your home and we have earned another happy customer.
Cheryl C.
07/2017
5.0
house cleaning
  + -1 more
The people arrived on time and cleaned everything, except the windows, in the house. I had another service do the windows. The house was empty since we had sold the home, so there was easy access for the people doing the cleaning. The wood floors were cleaned, all the carpeted areas vacuumed well, all doors were wiped down, and they cleaned all the bathrooms and the kitchen very well. They cleaned the wood blinds, but do not clean vinyl blinds
Description of Work: I needed a whole house deep clean - a one-time service.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Details Residential Services
Thank you for taking the time to write a review. We are glad you were happy with the quality of work done at the home.
Kathy C.
06/2017
4.0
house cleaning
  + -1 more
Great I think. I never saw the end result but I never heard any complaints from the new owner. We moved out.....the house was cleaned .....and the new owner moved in. I definitely would call them again.
Description of Work: Cleaning after I moved out before the new buyer moved in.
Rating CategoryRating out of 5
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$168
Response from Details Residential Services
Thank you for your feedback. We hope we can help you out again in the future.
Beth W.
06/2017
5.0
house cleaning
  + -1 more
They got everything done as I had requested.
Description of Work: Wanted a complete cleaning of entire house.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Details Residential Services
Thank you for writing a review. We are pleased to hear you were happy with the service completed at your home. It means a lot to us to know we have done our job well.

Contact information

2117 Cliff Drive, Eagan, MN 55122

http://www.detailsservices.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 2:00 PM

Licensing

Bonded
Insured
No License Required for Trade
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

House Cleaning,
Carpet Cleaning,
Window Cleaning,
Upholstery Cleaning,
Gutter Cleaning,
Oriental Rug Cleaning

FAQ

Details Residential Services is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 2:00 PM

Details Residential Services accepts the following forms of payment: American Express,Discover,MasterCard,Visa
Yes, Details Residential Services offers free project estimates.
Yes, Details Residential Services offers eco-friendly accreditations.
No, Details Residential Services does not offer a senior discount.
No, Details Residential Services does not offer emergency services.
No, Details Residential Services does not offer warranties.
Details Residential Services offers the following services: Recurring & One-Time House Cleaning. Move in and move out service. Carpet cleaning. Window & gutter cleaning.
Commercial

Contact information

2117 Cliff Drive, Eagan, MN 55122

http://www.detailsservices.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 2:00 PM