Details Residential Services

GOOD JOB ALL THE WAY AROUND

Very professional and did a great job, just pricey compared to others in the area.

Crew showed up on time and did a very good job. Nice job in kitchen and bathrooms. Finished in the estimated time and the job was done well.

Fantastic team....close attention to detail

It was the first time many pieces of furniture had been dusted in quite some time. It was very orderly and organized. Very clean, especially the bathrooms. We are have very busy careers and two young children (plus two pets) and this took a lot of stress away to come home to a very clean home.

They do the best job of anyone that I have used to clean my homes. They are conscientious and well run. The owner stepped up when there was an issue and made it right. I higly recommend them.

They were very prompt and responsive, and did a wonderful job in the whole house!

Details Services has cleaned my house, every two weeks, for going on 7 years. The first day they did a "deep cleaning", and I knew they weren't messing around. I haven't had to do another deep cleaning. The place is absolutely spotless, every other week, like clockwork. I love how this service is so seamless. The crew comes during the day when we're gone. We come home and have a beautifully cleaned home. The handful of times I have had to interact with the crew or the office, they are always super friendly and accommodating to my schedule and my needs. The crew is presentable, polite and friendly, not weird or shady like other service crews I've worked with. I've started to ask what other services they provide, because I love not having to worry about finding and engaging with other companies. For instance, I've had them clean my carpets and wash my windows. I just email the office and they take care of it. I have just learned that they do interior painting. I know who will be painting my house now that my kids are no longer in the "throw food at on the walls" stage. I'm married. I have two kids. My wife and I work 50 hours a week. The last thing I want to do is clean one room a night, or spend all weekend cleaning the house. With Details doing all the dirty work, I can spend my time at home with my family. Nobody is crabby because the housework isn't getting done.

I had a great experience. They were the best cleaners that I have ever had! We are so happy with them. I would recommend them. They went above and beyond my expectations.

Very well. They were on time, professional, and did a very good job cleaning.

This was the single most unprofessional experience I've ever had from a contractor in the Twin Cities. I told the scheduler I needed morning cleanings because we preferred to be home during cleanings; he agreed and sent me information, but said he couldn't schedule the first cleaning till a month after I first called. We exchanged several emails and the last one said (I quote) "We can start your biweekly service on Thursday the 23rd of July, moving forward from the 23rd your cleanings will be every two weeks on Thursdays." Naturally I assumed this meant they would be coming to my house on Thursday the 23rd of July and every other Thursday thereafter. Bad assumption; they never showed, and when I called, the guy said they changed their schedule and gave that slot to somebody else so I could have Wednesday afternoons now (when I am not available,) and that I shouldn't mind changing because "all his other customers just give the cleaner a key so they can do it when they're not home anyway." He claims he left me a voicemail about this, but I checked my phone and have no voicemails in my system from his number. I could have spent this month looking for another provider if I knew this one wasn't going to be able to handle the original schedule and didn't care about my stated preferences. What a waste.

Really smooth experience from start to finish. Nice and helpful on the phone to book cleaning. Email follow up to ensure agreement on cleaning services requested. Cleaning day showed up within scheduled time frame. Actual cleaning results were very good, better than another highly rated company I've used previously. I will be using this company again in the future.

The service was fine. They came out like a week later after I purchased the Big Deal and I did not pay any additional cost to the $169 Big Deal. The service was pretty standard. They used wet cleaning solution.

I scheduled a one-time deep clean of our new house before we moved in. When making the initial arrangements, I was able to request a certain number of man hours and list the tasks in order of my preference. This way, I was in control of what was being done and how much to spend. The scheduling and customer service were excellent, and the cleaning crew did an amazing job. I would definitely hire them again.

The team did a superior job. They were efficiently organized by the team leader after he checked with me on the jobs I wanted done, and in which order of priority. They worked quietly and skillfully, and finished the job well within the time limit, even though I asked for some tasks that would have taken ME much longer to do. My house is clean and fresh, and I am more than satisfied with the quality of their work. I WILL arrange for them to come next time I need a thorough housecleaning. Thank you, Details!

They were trying to be very conscientious about things. They used something on my wood floors and I don't have any idea what it was. There was an issue with the scratching on the refrigerator. They came out and fixed that. They came out and rectified that on the refrigerator. Basically, they did a pretty good job. I was kind of curious about the mopping procedure that they used on the floor. That was one thing I was a little concerned about. They were very conscientious about dusting and doing all the things like the basic cleaning. At the end of the time, I had talked to the team about coming back the next week to do a light cleaning but they said that they didn't have time or something. I don't know what the situation was. I think the pricing was fair. They were very responsive. Their punctuality was good. The people that were running the organization were definitely an A. I think it was more difficult for the other people. One of them didn't speak English very well so the communication was a little bit difficult. I would possibly use them in the future.

Details did a terrific job on all of our windows, even the hard to get at one's. They were great! Very professional and friendly. I can finally see out of my windows again. Would highly recommend and will use again in the future.

We moved from our home after sale and wanted it cleaned for the news owners. Details sent 3 employees who were on time, pleasant, efficient. We had to leave the home during the cleaning. When we returned, they had finished, the home was locked properly and the house was fresh and immaculate. Excellent professional team. Very pleased.

Decent overall. Problems: arrived 1/2 hour late, broke an irreplaceable decoration and missed dusting the office nook in the kitchen. Bathrooms looked good.

two workers. did a nice job. open to suggestion to redue floor

It was great getting help with the spring cleaning. Setting up a date and time with administrator, crew arrived on time, crew was professional, pleasant and hard working. Everything went smoothly.

The technician showed up exactly on time. We did a tour of the house and I told him that I anticipated needing enzyme treatment because of our pets. He told me that it would be $25 if he did it but that was the price for the entire house. He said that he'd assess it as he went and only do it if it was needed because he didn't want to charge me for something if I didn't actually need it. After that, he promptly got to work. He was fast and efficient and left our carpets looking great! I have used at least a half dozen companies to clean my carpets in the past and this is the first/only time that I didn't pay a penny more than the quoted price. I'm still shocked. I normally am quoted a price and then when they get to my house they start adding charges to the tune of a couple hundred dollars extra, which is very frustrating. Thank you for not nickel & diming your customers, we will DEFINITELY use your company again and I will be giving referrals. I'm also hoping to try some of your other services in the future. Thank you!!

Spoke with a very helpful woman on the phone and the guy did a great job on the house.

Their price is fair and they are punctual. They score low in Quality and Professionalism and Responsiveness due to the following reasons: Low quality: Repeated cleaning quality problem even after I have written a "special cleaning instructions" and send them the copy to be included in their system. I have included pictures of trim / carpet with visible dog hair. They have involved "Operational Manager" and "Quality Manager" and assured me that the requirement has been documented internally and will not happen again. Next month cleaning...happened again. May 2015 cleaning - Visible dog hair on trim and carpet (see attached pic below) Special cleaning instruction communicated to clean dog hair after May 2015 cleaning (see attached pic below) June 2015 cleaning - Visible dog hair on trim and carpet (same spot, see attached pics) June 2015 cleaning - Notes from cleaners stating that it has been deep cleaned. (see attached pic) Low responsiveness and professionalism I have requested them to send me an invoice without me prompting after each cleaning. They cannot comply to this request. The owner's response to my request was "We do not have an automated system to send out invoices after each service. If you'd like an invoice after each service you will have to send us a request. We have over 540 full-time recurring customers and a few do request invoices but they just send a reminder and we happily send it out." With all due respect, since they have a system that allows them to bill / charge their customer every time after the service is rendered, the system should also send the customer an invoice. That's common business practice. In addition, their system never fails to send me a reminder email each time BEFORE the service is rendered. It would appear to me that their system should be capable to remind their own staff to send an invoice to the respective customer AFTER the service. Automatic or not, sending an invoice w/o a customer prompting is a reasonable request, one that they have confirmed their system can't do. I would also like to add that I received the response above from the owner after I have called and asked one of their representatives to send me an invoice. This, along w/ the repeating unsatisfactory cleaning result, I discontinued my scheduled cleaning services immediately.

1. they arrived on time at 8:30 am 2. did a walk through of the home (approx. 2600sq) and went over all that I wanted done and what areas needed special attention. 3. by 8:45am they work both working and they continued to work nonstop till 2pm. I offered to go out to buy them some lunch but they respectfully declined and said we will just keep working. 4. they were professional, respectful and courteous. 5. they were 2 of the hardest workers that I have ever seen. 6. all my expectations were met and some were exceeded, especially the bathroom/shower areas. 7. I have absolutely nothing negative to say about the services that I was provided. I would use them again in a heartbeat, no questions asked. I highly recommend them/this company without reservation. 8. when they were nearly finished a supervisor came to the home and asked me questions about the quality of the work, was I satisfied, any problems, etc. pretty impressive form of quality control in my opinion. 9. so would I use them again; YES. would I recommend them to friends and family; YES. Do I have anything negative to say about my experience with this company and specifically these two individuals; ABSOLUTELY NOT!!!