Details Residential Services

I am updating my review after reading how the company owner responded. I was overcharged by 50%, almost $150. In the invoice they sent out initially, they said three people cleaned my house when I knew only two did. They claim it was a mistake. When I first received the bill, I thought that too, but when I contacted them and asked them how many came to clean my house, they would not even look to see if it was a mistake. They just said the invoice shows three. I kept asking them to tell me how many people cleaned my house but I got no answer. Since I was not home when they cleaned, as far as they knew I didn't know how many came out to clean my house. In the owner's response to my original review, he said the problem was immediately corrected. That could not be further from truth. I contacted them several times. They finally corrected the bill only after I told them that I knew there were only two people came to my house to clean. I am also disappointed by the poor attitude displayed in the owner's response. He criticizes me saying he would rather not work with customer like me. Also, he said "the cleaning went great." How does he know cleaning went great? He was not there to check how well they cleaned. Nobody other than the two cleaning people were there. They broke an expensive glass shelving of my curio set. Several interior window panes had cloudy steaks. And I paid $35 for their "deep clean" service. Now, I am not blaming the workers. They probably did their best. I was going to forget about the broken glass shelving but I started the reimbursement process after seeing the owner's response. If the arrogance shown by the owner is any indication this company does not deserve their Angie's list rating. I hope their customers really double check their invoice.

The cleaners were an hour late to the range they originally provided. They were very nice and thorough, however, only one of the three spoke any English, which was very little. Conversations were difficult. Also, they weren't sure about the payment process at the end, neither did their contact at the company. I inquired days later and received a snarky voice mail as to the answer. Will not hire just because of the office staff.

Because I have a dog that sheds and because I am very busy with professional obligations, I choose to have my condo cleaned weekly. In the past, providers have done a good job the first four or five times and then quality began to sag. This company has provided me with consistent high quality service. Of course nothing is perfect, so when i have given them feedback, they have accepted it with a smile and the problem or confusion has not recurred. I am so appreciative that when I come home they day they have cleaned, I walk into a truly clean house (no easy task with dog hair all over!) with gleaming floors and shining surfaces. They are a little higher priced than other providers, but I've easily saved the money in the hours I've wheedled and negotiated with other house cleaners over neglected areas, broken items and poorly executed cleaning. I would highly recommend this company.

They came on time, no up selling, offered to move furniture, asked if I had any concerns and then got busy doing a great job.Thank you!

For my father-in-law's birthday we got him a certificate for cleaning at his home from Details Residential Services. 2 people arrived at my father-in-laws home. They cleaned for over 4 hours. He could not believe how nice the house looked. The bathroom was actually shining! They cleaned the kitchen, the stove, everywhere. Well I am sold on this company and their cleaners. They sent a man and a woman and they took no short cuts. They cleaned his blinds and my father-in-law was going to get new ones and throw them out they were that bad! Now he said he doesn't need new blinds - he already has them! They were polite, professional and I just cannot sing their praises enough. We decided we are going to hire this company twice a year for my father-in-law. They will clean anything you want them to clean in your house. I have already referred them to some of my friends. I am very, very fussy on cleaning and the 2 professional cleaners this company sent to my father-in-law's home fit the bill of EXCELLENT CLEANING PROFESSIONALS. I am confident they can tackle anything. He looks forward to the next time.

It was great. They did a very good job.

Originally was scheduled for Monday, but when cleaning was started, there was an equipment malfunction. Cleaning was rescheduled for the following Wednesday, which happened to be the day before Thanksgiving. Despite that, Ryan worked into the evening to make sure our rooms were done well. Since there was a problem on Monday, he offered to do 2 of our rooms free. He went out of his way to move furniture for us to get at the rooms where we had formerly put all of our furniture. Our carpets look great! Some stains that we were worried would never come out are gone. We would definitely use this company again.

On time. Courteous. Did a good job. Careful about our furniture and good clean-up.

The provider was punctual but seemed to hurry through the job. They didn't seem interested in looking more closely at some tough spots and actually told me that there was nothing they could do to help with those spots. Most carpet cleaners will use some other product or spend extra time trying to get the spots out of the carpet.

Very patient with scheduling as we were waiting to finish a remodeling job before cleaning the carpets. Nice and thorough job cleaning the carpets without hidden fees or upselling like other local providers. Only complaint is the carpet was extremely wet on completion, more than any other service I've used. I don't know if they put more water down, or if their equipment isn't as strong to vacuum it up? It took 2 days to dry, with fans running constantly. In their defense though, the day they did it was almost 100% humidity.

A - Communication, Courtesy A - Punctuality, They did exactly what they said they would & it was in writing A - Non-toxic cleaning solutions A - Excellent job cleaning (This particular home was a challenge.) A - Offered to do extra at same price; job leader good at time estimating As with any service, be specific about your priorities.

Sorry, I don't remember.

I would say overall it was o.k., I would probably rent a rug doctor for my next carpet cleaning.

They did a very good job with customer service. They even allowed me to reschedule my cleaning service when I wasn't able to close on the property that I had paid them to clean. However, the cleaning they did was less than desirable. The specifically asked me what I wanted them to concentrate on for the cleaning. I asked them to concentrate on the kitchen because the previous owner had left it greasy and smelly. I allowed them to clean the property while I was at another location. When I came later to see the work they had done, the kitchen was still greasy. I actually had to clean the whole thing again. The floors were still sticky. I actually mopped them again and the floor went from to a dirty grey to white. There was standing grease above and on the fronts of the cabinets easily visible. I probably should have called them and complained but this is the 3rd cleaning company I've hire from angies list that didn't do a good job. I'm tired of complaining. I will be cleaning houses myself now.

There was only one man but he did an excellent job; better than two men sometimes. He was very nice and professional and I loved how he put corner protectors on all the walls he was curving around so the paint wouldn't be chipped.

Good, the house was smelling better after we had the house cleaning . The crew was very professional and left things in really clean shape.

My great experience started with an initial call with Joe. He is very professional and a pleasure. Ryan my technician was fantastic. He was professional, personable and explained the process. He really cared about doing the best job possible. Ryan took the time work the high traffic areas that I have not experienced in the past. He let me know about the other services they provide. I also enjoyed our conversation about the owner and how he started the business. I really like using local small businesses with self made people. You have a new and loyal customer.

Did not hire. They don't service the area. I gave an A grade for punctuality, professionalism, and politeness. I did not go to provider's location, I spoke over the phone.

When cleaners left, I found areas that were obviously not cleaned.

Service and quality were great. We are now using their services on a monthly basis. When I called to inquire, they were very responsive and professional. They did exactly what they said they would and the job was very well done.

Ryan called to say he would be at my house in 15 minutes. Then, because he hit traffic and construction he called again to say he would be delayed which I appreciated. i showed him what I wanted cleaned and the areas to be specially treated. He asked questions and took pictures. He got right to work. I checked the carpet that he cleaned and everything looked great. I would definitely use Details Residential Services again.

They were fantastic! They did the best carpet cleaning job we have ever had done. The use a hose attached in the back of the truck which includes water and cleaning solution. It cleans and sucks up the water and dirt. They raked up the carpet to fluff it all up. The carpet looks brand new. They will for sure be on my call list next time we need it done.

I thought the cleaning went well and was very satisfied with the result.

I changed several emails with Joe to set up cleaning priorities, he is always responsive and patient. I really appreciate it. On the cleaning day, the cleaning staff arrived on time, started working right away and finished the whole house fast. I move recommend them to others.

They do a great job. The office staff are highly responsive with any questions or issues.