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Magic & Miracles

House Cleaning, Home and Garage Organization, Errands,

About us

Magic & Miracles is not longer open for business.

Business highlights

14 years of trusted experience
Emergency Services Offered

Services we offer

Cleaning & organizing your living and storage space, move-in/move-out cleaning, packing & unpacking. Errand runner, party clean-up and hosting tasks, seasonal and personal assistance.

Services we don't offer

Air Duct Cleaning, Vent Cleaning, Heating & A/C. Trash removal, pet clean-up. Limitations: blinds, windows, and dishes.

Amenities

Free Estimates
Yes
Senior Discount

20%

Emergency Services
Yes


Accepted payment methods

Check

Reviews

4.456 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
68%
4
5%
3
13%
2
9%
1
5%


Rating CategoryRating out of 5
quality
4.5
value
4.6
professionalism
4.5
responsiveness
4.5
punctuality
4.5
Showing 26-50 of 56 reviews

Karen S.
06/2016
5.0
carpet cleaners, house cleaning
  + 0 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Bruce J.
06/2016
3.0
house cleaning
  + -1 more
unknown
Description of Work: She was hired to perform a deep cleaning of our home. Problems from the beginning reaching her. We finally agreed on a date. She showed up a little late but did stay an entire eight hours. She did ok but areas were found that were glossed over or missed. She came with no ladder to access higher areas and no specialized equipment. An odor was left behind that smelt like old rags or an old vacumn cleaner. She was very pleasant but overall just average.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$120

Kathleen L.
05/2016
2.0
house cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0

$150

Response from Magic & Miracles
First I thank you for purchase of the Big Deal for 8 hours of deep cleaning for $125. Second - I cleaned your daughter's house in Lakeview on December 22nd. She led me to believe that she was grateful and happy to have me there and even stated I had done a wonderful job. Third - where did the addition 25$ go, because it certainly did not come to me. Fourth - you waited 5 months to leave a D rating with NO feedback. Lastly . . . where do you get off leaving me a **** rating when you, personally, did not experience my cleaning first hand ? ! ? . . .5 months later no doubt.

Paul H.
04/2016
3.0
house cleaning
  + -1 more
unknown
Description of Work: I would recommend listing out your priorities prior to having them clean. In 8 hours, we had less than 2 1/2 rooms cleaned. I had another service provider a few months before and got more rooms cleaned in 4 hours. The woman was very nice and did a good job on the things she got done... I should also mention the square footage was only about 500 sq. ft. which got cleaned. It was disappointing since I still had to clean before my guests arrived.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
3.0
responsiveness
4.0
punctuality
3.0

$125

Response from Magic & Miracles
Hello. I want to be sure to thank you for your review. I am a bit surprised though, mostly because I requested feedback from you before leaving your home. I also asked that if you discovered that I had done (or missed) something that did not work for you, to let me know so that I could make it right. The minimal feedback I did receive led me to believe you were happy or at least satisfied with the cleaning I provided. In the 8 hours I was in your home, I cleaned in great detail your kitchen, bathroom, living and dining area. I removed the grease build up in your kitchen, the soap scum build up in your shower, dusted the furniture (top, front and sides), as well as the numerous knick knacks and decorative items, vacuumed and mopped the floors including baseboards, underneath couches and larger furniture items. When we initially talked on the phone I did ask for a list of your priorities and stressed the meticulous and detailed cleaning I would provide. I also let you know that I may not get through your entire home - you were in agreement. Arriving at your home approximately 15/20 minutes later than we had agreed; your husband requested that I work on the main level and stated "do what you do". That is what I did. I tackled the time consuming, hard to clean, and heavy dirt built up areas. I have come to see that the "Deep Cleanings" I provide can be over the top and a bit overwhelming for most people. As a result Magic & Miracles is revamping my cleaning style so that it meets more of your expectations rather than my own. Thank you for purchasing the 8 hours of Deep Cleaning Big Deal back in December. I appreciate your review and feedback here on Angie's List and wish you luck in finding a cleaning company that can meet or exceed your expectation :)

Michele K.
03/2016
3.0
house cleaning
  + -1 more
unknown
Description of Work: The entire house should have been cleaned in six hours. It seemed like she was in the upstairs bathroom for three hours. Not sure what was going on, because my house is pretty clean.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$150

Response from Magic & Miracles
Thank you for purchasing the Big Deal for 8 hours of deep cleaning for $125. I am unsure how you calculated $150 when I did not receive anything over and above the purchase price of the Big Deal. ($125) Given the size of your house I would not have been able to clean your entire house in 6 hours on my best day. You gave no indication you were uneasy or concerned I was in your master bathroom for 3 hours. I even told you before I started for the day that I would not get through your entire home and stressed that your bathroom would take several hours. At the time you seemed pleased and stated that the bathrooms were your main priority. At the end of the day I had cleaned all 4 of your bathrooms.

Lisa K.
02/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: 8hrs of cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$115

Tim M.
02/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: Deep cleaning of all cabinetry surfaces.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Matt A.
02/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: She was extremely timely, worked extra hard, and stayed far longer than agreed to in order to satisfy us. Would definitely hire again!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Jennifer S.
02/2016
5.0
house cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Chet M.
02/2016
5.0
house cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Laurie S.
02/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: Michelle is very detail driven in her cleaning. She cleaned our sons college apartment and worked very h****** the kitchen and bathroom which is shared by 4/ 20 year olds. I was not there but when I asked my son how all looked, he replied, " I didn't know our kitchen sink was white:)" There was some confusion in the morning on the location where we wanted the cleaning but Michelle was willing to drive to St Paul and even though she started later than I am sure we all wanted she stayed for the full time and did a great job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$125

Carol H.
01/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: Deep cleaning in areas that I requested and really appreciated her ability to organize areas as well. Very willing to listen to what I was expecting and following through .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Caleb B.
01/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: The service was fantastic and we were so pleased that we plan to schedule monthly service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Gailynn V.
01/2013
5.0
house cleaning
  + -1 more
The company was very responsive when I asked for the service to be refinded.
Description of Work: There was a misunderstanding of the process and this service was cancelled.
Rating CategoryRating out of 5
Yes, I recommend this pro
$249

Response from Magic & Miracles
Wow Customer, I am so sorry you are this upset. !! I obviously missed your message. I will be calling you today to get more information as to when and how many times you attempted to make contact with me (Magic & Miracles) as well as schedule a time or provide a refund for you. I look forward to speaking with you today !

Jere W.
01/2013
5.0
house cleaning
  + -1 more
Michelle was very responsive and showed up for work on time. Her and her staff were courteous and did a great job. They did a super job on the garage! By the time they left, it was spotless with a nice clean fragrance. Our garage never looked so good. We would definitely use them again.
Description of Work: 16 hours of deep cleaning interior house and garage.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$249

Response from Magic & Miracles
Thank you for the great comment ! It really was our pleasure and oddly enough even had fun cleaning in your garage :)

Angeline G.
01/2013
2.0
house cleaning
  + -1 more
She made my house presentable, I just felt that she missed a few spots.
Description of Work: She came and did a general interior housekeeping for me.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0

$120

susan L.
01/2013
5.0
house cleaning
  + -1 more
outstanding... best house cleaning service ever. Highly recommend this service. bought as a big deal and scheduling was easy. Michelle was very responsive and accommodating. showed up on time, very professional. My house is large and she and Sara did an amazing job from top to bottom. will definitely use them again and again
Description of Work: purchased through a big deal on angies list. deep cleaning of home

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from Magic & Miracles
It was our pleasure spending the day with you and cleaning your home. I am glad you like as I take great pride in the service we (Magic & Miracles) provide.

Nancy M.
12/2012
5.0
house cleaning
  + -1 more
Magic and Miracles was a wonderful company to deal with. She was timely efficient and a real hustler. She took over the task of getting a home together that I had listed for sale and organized and cleaned a two story patio home in Scottsdale. I would definitely recommend Magic and Miracles to anyone needing a cleaning service that goes above and beyond to get the job done and done right! I actually got her name from Angie's list and I'm glad I did....
Description of Work: House Cleaning of a patio home in Scottsdale

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Response from Magic & Miracles
Oh My Gosh HI !! Thank you for your comment and for sharing your experience with everyone !! I hope to see you again ( in late spring/early summer ;) lol.

William M.
12/2012
5.0
house cleaning
  + -1 more
from the start every thing was what I wanted and expected
Description of Work: complete house cleaning. took 6 hours first time. will help organize house as I am 100% disabled vietnam vet. nice change for professional work. I just moved from new york state and being disable need help with almost everything

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Donna C.
09/2012
5.0
house cleaning
  + -1 more
Michelle arrived on time. Worked almost ten hours straight with just a short break. She will be coming back. She made the house shine. She was responsive and quick to retun my call and gave all the information I needed. Truly a professional in my book.
Description of Work: Michelle cleaned the house from top to bottom. The place was sparkling when she was done. She works alone so for the first trip she was here awhile. She was very easy to work with. She handled the small inconvienences like the the kids(1 & 4) roaming around.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Vicki D.
09/2012
5.0
house cleaning
  + -1 more
Very well so far - I have a pretty big house, and she has so far only been here for half days (to fit me in) - so she hasn't gotten the opportunity to have a full work day to get through everything. I think she'll be great - she cares and she works very hard.
Description of Work: Michelle is a very detail oriented, thorough house cleaner.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Naomi B.
06/2012
5.0
house cleaning
  + -1 more
Michelle is amazing! She works incredibly hard, helped me organize and get rid of stuff in garage. She works tirelessly, and is a PERFECTIONIST!!! Lucky for me! She made my garage look so neat and clean, and she made my house look better than hotel staff would, perfectly smoothing out duvet cover as if it had been ironed! She is warm and fun too, very upbeat. She hauled away tons of garbage in her car for me and even mentioned a new item she could get for me(bookcase) used, and give my things away that I didn't want. She measured the contact paper PERFECTLY, as if it came out of a machine! She cleaned my shower and master bath for over an hour and a half, and it was spotless! Why do it yourself when she can do it better, and her prices are super reasonable!! HIRE THIS WOMAN, YOU WILL NOT REGRET IT!!! She spent two whole days, and will work til midnight if u want! She even thinks of new things I hadn't thought of, like putting contact paper on both sides of shelf!
Description of Work: Organized garage, cleaned house and put new contact paper in kitchen

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

SHELLY G.
05/2012
5.0
house cleaning
  + -1 more
OOps, I told the story in the first paragraph, so I will just say that I think anyone who does not hire Michelle for cleaning and for organizing is making a mistake!
Description of Work: Michelle is a life-saver! She is hardworking, honest, and completely reliable. I started out with having her in to clean twice a month and was so impressed with her that I have recommended her to several people already. We leave Scottsdale every year around the first of May and return in October, so this year I have asked her to do a lot of extra things while we're gone. 1. Thoroughly clean the house top to bottom and do what laundry there is. 2. Clean out and organize the storage room. 3. Clean and sort through our master bedroom closet and box up what seem to her to be discardable.3. Do the same in the linen cabinet and the guest bathrooms as well. I have no doubt that she will do a great job and then some!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

PATRICIA F.
01/2012
5.0
ceramic tile, house cleaning
  + 0 more
Oh, my goodness! Michelle was amazing. My home had been in serious need of a good cleaning, but between politcal campaigning, work, and volunteering, I had no time to do a thorough job. My entire home not only sparkled, but smelled wonderful, and all without chemical solutions since myh husband has asthma. She's incredible. I can't say enough good things about Michelle Pontrelli.
Description of Work: Housecleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from Magic & Miracles
Member, Thank for the fantastic review ! I really did thorough enjoy cleaning your home. :-) I also want to thank you for your support when I was getting Magic & Miracles started. Your comment still spawns new clients for me. Thank you Thank you. Miss seeing your happy face, but I know you are making big differences in peoples lives yourself. ~ Michelle

Mattie M.
10/2011
5.0
errand service, home & garage organization, house cleaning
  + 1 more
Magic and Miracles (aka Michelle Pontrelli) came out for a weekend of completely re-organizing my house. Over a weekend, Michelle and I cleaned out and then organized closets, my office and my garage. Michelle hauled off three jeep loads of items to good will or to the garbage (as appropriate). For a few items I wasn't using anymore, Michelle sold them on Ebay for me, taking less than a quarter of the sale price for her efforts in repeatedly posting the items, finding a seller, and then packaging and mailing. By the time the weekend was over, the garage was spotless and open (it had been half full with items I wasn't using, empty boxes, all manner of junk. The closets were clean, organized and actually had space left if I needed it. I still smile every time I drive into my impeccable garage. Michelle has subsequently done a house organization weekend for my mother as well. She was so thrilled with the results that my mother's friend then hired Michelle as well. I have since Michelle at her daily package rate to clean, run errands, whatever I needed help with. I would recommend Michelle to anyone!
Description of Work: Clearing out closets Clearing out garage Assisting me in determining what to keep and what to get rid of (sometimes I needed a little help in admitting that I really wasn't ever going to use something again) Cleaning the closets and garage (she mopped the garage floor!) Transporting items to donation sites (good will, etc.) Transporting the other items to garbage Selling some items for me on Ebay Did everything with graciousness

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

Response from Magic & Miracles
Member, Thank you so very much for "getting" me on Angie's List. Your comments continue to generate new clients for me. Thank you for supporting Magic & Miracles as one of my first clients !! It was awesome to be back at your place. Love you Member ~ Michelle
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    • 2(current)
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Contact information

1409 84th Way N, Brooklyn Park, MN 55444


Licensing


Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Home and Garage Organization,
Errands,
Heating and Air Conditioning,
Ceramic Tile,
Carpet Cleaning,
Blind Cleaning,
Dryer Vent Cleaning,
Air Duct Cleaning

FAQ

Magic & Miracles is currently rated 4.4 overall out of 5.
Magic & Miracles accepts the following forms of payment: Check
Yes, Magic & Miracles offers free project estimates.
Yes, Magic & Miracles offers eco-friendly accreditations.
No, Magic & Miracles does not offer a senior discount.
Yes, Magic & Miracles offers emergency services.
No, Magic & Miracles does not offer warranties.
Magic & Miracles offers the following services: Cleaning & organizing your living and storage space, move-in/move-out cleaning, packing & unpacking. Errand runner, party clean-up and hosting tasks, seasonal and personal assistance.
Air Duct Cleaning, Vent Cleaning, Heating & A/C. Trash removal, pet clean-up. Limitations: blinds, windows, and dishes.

Contact information

1409 84th Way N, Brooklyn Park, MN 55444