Andersons Mechanical Service LLC

It was a very cold day - and you have to leave the door open due to the size of the equipment, so they worked as quickly as possible.They were very thorough and did a great job in spite of the hurry. they also advised me on a schedule for keeping up with all the home maintenance items. They made sure I inspected the work and cleaned up everything before they left. Great job!

They did a nice job, did exactly what we wanted them to do.

They were good. They came in and did it really quickly. Everything was all cleaned up and there wasn't any mess. The fireplace was really good when they were done. They called to schedule and the people who came were very polite.

They did a good job. I was very happy with the service and everything went well.

Guys were very polite and friendly. They were on time and did a good job.

It was a combination of good & bad news my washer & dryer - not the service person. They were honest about one not being worth fixing.

10/25/11: Purchased Angie's List deal from AAA Anderson's for $109. 11/21/11: I left message for Kim in the office re: snow & ice, etc. and whether they still plan to come. I received a call-back from Kim and reminded her about needing the taller ladder and younger crew. She said it wasn?t a problem and that most of the work was done from the inside unless there are heatilators. I responded that I thought we had heatilators. She said they didn?t need to reschedule. 11/21/11: 12:25pm ? Jason and another guy arrived and, after looking at conditions, including pitch of roof and ice/snow, requested that they reschedule. He was very apologetic ? to the point of saying he?d go up if I wanted him too. I assured him I didn?t want him to go up if he didn?t feel comfortable with it and that there was no urgency as far as we were concerned. He indicated that Kim said she would validate our coupon for as long as it took to get them out here. 12/1/11: Scheduled to come out 12/1/11 but Jason called to reschedule due to snow. Kim will call to reschedule. 12/9/11: Still no call from Kim so I called AAA; spoke w/John. Checked garage roof; north and south, still snow-covered. He says they will honor Angie?s list coupon until the job is done. Also said we can get a refund on the Angie?s list coupon if we want. He said to call when snow is off the roof and they?ll get Jason out to do the job. 12/13/11: Phone call John to let him know all snow is melted off the roof. He?ll send Jason out 12/14/11 after 3pm. 12/14/11: Phone call from Dan at AAA Anderson; too wet today so they?ll try to reschedule for Saturday. He?ll have Kim call to reschedule. Received phone call from John to rescheduled for 12/17/11 between 1-3. 12/19/2011: Phone call to Dan re: getting a refund for Angie?s list deal ($109). He had spoken w/John and John said they will issue a refund when he and Kim return from vacation (around Jan 3). When I asked, he said we don?t need to request a refund through Angie?s list ? that John/Kim will handle. Also told him that Jason had done his best to get the job done. 1/23/2012: Left voicemail at AAA regarding refund on Angie?s List Deal. Requested that they call to tell me the status of the refund. 1/24/12: When I received no call-back from 1/23/12 vmx, I called AAA again and spoke w/John. I asked about refund and explained that Dan had told me on Dec 19 that John and Kim would issue refund when they got back from vacation on Jan 3. John then said customers usually go through Angie?s list to get credit card refund but that he can give refund by check if I want. I told him I?d go through Angie?s list but if I have any problems I?ll give him a call back. I then checked Angie?s List to see what I needed to do to get refund and found they require an attempt at resolution w/the provider and if that doesn?t work, documentation must be submitted to Angie?s List for them to do anything. 1/24/12: I called John a second time and told him what I?d discovered. He said he would put check in the mail today and that he wanted to make it as easy as possible for me ? yeah, right. I don't recall the date, but Jason did make an attempt to clean the chimney but he was climbing on the roof, slipping around on the steeply pitched roof. I finally called it off because I was afraid for his safety. The refund finally came through but this was one of the most frustrating experience I've had and I would never use them for anything, chimney cleaning or appliance repair.

They did well, I was very happy with the vendor, good communication and would not hesitate to use them again.

They were acceptable. I would use them again.

Very professional and informational.

I called AAA Appliance based on ratings on Angie's List. They arrived at the time they said they would and quickly diagnosed and solved the problem. In the end it was a pretty simple fix. I was very pleased with how quickly they figured it out and would use them again.

They were very quick and thorough and pleasant. I appreciated their punctuality.

Prompt, courteous, reasonable price. Would highly recommend.

It went well, they also did a diagnosis on my dryer. They then followed up with an email summarizing all issues and proposed fixes with estimates for future reference. Very thorough job.

Courteous, On time, Excellent service. We even added on a gas fireplace. It went really well.

Excellent work and interesting discussion of gas fireplace operation.

I haven't rescheduled yet as it means me taking time off of work to do so.

It went well - they did a nice job as quickly as possible as it was a very cold day and the door has too be open to allow for those giant hoses they use. We added on to the original package, because it became apparent that the water heater needed to be drained and cleaned.

I canceled with them, and the employee seemed offended. They made multiple visits to my home, and were unable to complete the jobs requested. I do not think they had experience replacing dryer vents. I think the service would have been much better had the owner been present.

They contacted me immediately after I purchased the big deal, giving me all their information and the requirements for the job. It also included the hours that they could schedule within.We haven't used it yet due to the weather.

Overall, we were pleased with the experience and appreciated the work to get our house air conditioned again. A few minor hiccups included a few trips to the hardware store for connection pieces (no additional charges) and fluid leaking from the old unit as it was removed. This leak caused an oil spray over the side of our house, including an open window and a patch on the lawn that required a barricade to keep the dog from licking it up. The grass eventually died in the area and the oil dissipated. This did not cause any significant disruptions but I felt like this could have and should have been avoided.

They were on time, professional and friendly.

It wasnt running right and they diagnosed and repaired it. - Very happy with the service.

The process was quick. Because of weather issues we had to reschedule a couple of times but they did what they said they would do. They did leave a little bit of a mess behind, not sure if they noticed or not. I had to vacuum the whole house to get rid of the little dust balls that were not floating around. Maybe that's normal though considering the service I had done. Nice enough guys.

They explained what they were doing as they went along (and I think I might try it myself in the future) and left our house as clean as they found it. I found the scheduler very responsive and would contact this company again.