T & T COMPUTER REPAIR

Cleaned virus off computer. Great service

I took my computer to T & T Computers because they had good reviews on Angie?s List. Well, good reviews don?t always mean you?ll get good work done. 1st problem: I was told by the man behind the counter that his technician was sick and it would be three or four days before my computer would be fixed. A few days later I was told his technician had pneumonia and it would be awhile. 2nd Problem: I was told the problem was the hard drive. He said he didn?t have the 500 Gig hard drive I had in my computer, but he had a 250. He said if I wanted a 500 I would have to buy it myself and bring it to him. I know he should be able to call or email his supplier and have whatever part he wanted the next day. Why would he make the customer?who might very well not know where to buy or what to buy, as I don?t?go out and buy the parts? Go figure. But I said go ahead and put in the 250 because I don?t need 500 gigs anyhow. 3rd Problem: The CD/DVD didn?t work. I was told it was the motherboard and it would cost $200. All the Dell programs weren?t put on the new hard drive and the driver for the CD/DVD are on the Dell software. 4rd Problem: I took my computer to T&T on July 2 and finally picked it up on August 1. He said he couldn?t install Microsoft Office 2010 because he didn?t have a disc. I gave him the activation code, so he could have downloaded Microsoft Office and activated in five minutes. I know because I took the computer to Compass Computer Co. and the owner, Jeff Babbie, downloaded Microsoft Office and activated it in five minutes while I waited. 5th problem: While Microsoft Office was downloading Jeff look around my computer and found that Windows had not been activated. If Jeff hadn?t have caught this problem my operating system would have shut down, and I, not knowing much about computers, wouldn?t have known what to do. Activating Windows took Jeff five minutes. While I waited. 6th problem: I specifically told T&T to install Anti-malware. When I got my computer back home I was online for a couple hours before I started looking around it see what all was wrong. I had McAfee on my computer when I took it in, but I was told he couldn?t transfer it and he would install AVG. He didn?t. Compass Computer Co. installed Microsoft Security Essentials. Luckily, I didn?t pick up a virus. 7th Problem: I tried to turn off my touchpad, but I couldn?t because the driver for the touchpad was on the Dell software. I spent aeons fixing the problem. A learned technician could have done it in five minutes. I don?t know what else I?ll run into. 8th Problem: I have four printers and one scanner. I can only install two printers and my scanner. Before I took my computer to T&T everything worked fine. 8th Problem: I can?t get into Angie?s List?s website on the computer I took to T&T. I can get into all the other websites I do business with, and I can get into Angie?s List on the other computer in my house, but I can?t get into Angie?s List on the computer it took to T&T for repairs. Sure looks funny. I?m getting curiouser and curiouser and curiouser. The work was performed at T&T Computer repair. I?ll update this review as time goes on.

ce

After the virus protection on my desk top computer expired, I tried an online service that was advertised to kill viruses ($100). When that didn't work I tried a service that sends a technician to the house ($200). I cancelled that when I received a preliminary call to be sure I understood there was only a 50/50 chance of success & to ask if I had the orginal disks, in case they had to clear the drive back to the manufacturer status & reload the system. Didn't like the odds; didn't have the disks. I took the computer (no cables, no disks) to T & T Computers. They said they would check & clean the computer, would not have to take it to manufacturer status, and would install free virus protection ($60), but they'd need three days. In little more than 24 hours they called & said it was ready. The computer is operating well. Next time I will START with T & T Computers.

very, very well.

We dropped it off on Saturday they said to give them 3 days we called back on Tuesday and they said it was a bad hard drive. We picked it up and called the manufacturer and they agreed to replace it. TNT Computer quoted $40 but since they did not fix it they only charged $20. Overall a good experience.

T&T had to replace the hard drives on each and the power supply on one. Each computer repair was less than $200 and that included labor.

They quoted the price of $69.00 and it was completed within 3 business days. They were also able to restore the contents of the hard drive from another computer (older) for $35. Pleaese note that if they are not able to restores hard drive (eg., forensics or complete restoration of hard drive), this would cost much more ($1,000 if sent outside their shop). But normal computer use and virus removal is $69.00 They do not wish to quote hourly fees but a fixed price.

They were reasonable in their prices and work. I felt like they were very efficient in everything they did and I really liked their work, I would use them again.

unknown

The employees were helpful and skilled in breaking down technical info. into laymen's terms. They explained what I was paying for.

THIS COMPANY DOES VERY GOOD WORK AND CHARGES VERY GOOD PRICES. THEY EVEN HAD THE COMPUTER READY BEFORE THEY SAID IT WAS GOING TO BE DONE. I WILL CONTINUE TO HAVE ALL OF MY WORK DONE THERE BECAUSE THEY ARE WONDERFUL.

THEY DID A GOOD JOB. THEY GOT IT RUNNING CORRECTLY AND NOW WHEN IT IS OFF, IT STAYS OFF. THEY ARE A VERY NICE COMPANY, AND THEY ANSWERED ALL THE QUESTIONS THAT I HAD.

THEY WERE REALLY NICE AND CLEAN CUT GUYS. THEY SHOWED ME THE BILL AND EXPLAINED TO ME WHAT EACH CHARGE WAS FOR SO THAT I WOULD UNDERSTAND. THEY WERE WONDERFUL AND I WOULD RECOMMEND THEM TO ANYONE. THEY DID A GREAT JOB.