Residential Resurrections

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Great.

Never returned call.

Nice guy. No follow-through.

He was very efficient and professional and the job was done in no time!

Bob came out for an estimate the same day I called. Work began the following Monday. The work was completed in a timely manner. He was courteous and very tolerant of children and pets.

Our experience with Bob and Steve was excellent. We started the project in the middle of November, 2010 and completed it at the beginning of January, 2011. Bob and Steve had a great disposition. We have a large German Sheppard, which can be quite loud and demanding of attention. Bob and Steve played with him, let him outside… Just like they were part of our family. It was a lengthy stretch of time during the construction but I believe that we got along quite well. There were a couple of misunderstandings regarding the bathroom floor but Bob tried to find a fair solution for both. In particular, the most costly to him was the pattern which I wanted on the floor. When we had talked prior to starting (and me buying the tiles) I had chosen a herringbone pattern. As Bob was beginning the work (about a month later) he confirmed that the pattern was “brick” and me not thinking about it agreed… until I saw the actual one on the floor laid out and cemented! It was a very hard decision… I tried to make a “deal” with him regarding painting the ceiling a second time, and I would keep the brick pattern. Bob and Steve pulled all the work that they had done, cleaned the tiles, and re-laid the pattern as we had originally agreed. He lost a day of work, which I did not pay, and still painted my ceiling three times! This is one example that Bob is an individual with integrity and has the customer’s satisfaction as his priority. The linear drain in the shower was a challenge that turned out great! Bob researched on what to do and asked the assistance of a friend to make sure things went smoothly. We had to make a couple of adjustments as the he discovered the existing structure in the floor but was always willing to find a solution to the unexpected problems (which we had plenty). I want to highlight the willingness to keep me satisfied. Any little adjustment I wanted made or fixing any items that they didn’t notices were not correct, were done, as soon as possible without any push back. Bob and Steve had general knowledge in all areas, and they complemented each other well. Bob worked on the mirror frame (he built it, stained it and hung it) until the color and graining matched as close as possible to our existing cherry cabinets. This was a great surprised because it looks so good and it really changed the look of the bathroom. They were always cheerful and joked around. We were not concerned leaving them at home; they had their keys and they came and go as they needed. The project took a little more than anticipated due to some unexpected problems, additions we made and delay of some of the materials (I ordered all materials). The only item I might suggest to improvement is to control the dust and debris in the no-immediate working areas. Truly, I think they did the best they could considering that they were working in the garage and they had to go up two flights of stairs and work out next to our bedroom, which we were still using. They put runners and coverings on the carpet, stairs, and wood foor. I’m not sure if this is the difference between someone very neat and someone not so neat… Overall, it was a very good experience. Finally, I want to mention the experience I had while we were consulting with different contractors and going through the quoting process. Residential Resurrections was not the lowest bidder (actually was the highest) because I think Bob had included such an amount of detail in his quote that it was very comprehensive. There were no questions or unknowns. Plus, the presentation was by far the most professional out of the other three contacts I had. As the project progressed, Bob would provide me with a “progress report,” which related back to the initial quote. I know exactly what was added, what was deleted, what he purchased, etc. Very transparent; excellent communication. In the initial interview, Bob was very helpful at suggesting alternatives to the areas I was unclear about. He didn’t try to “sell” me anything that I didn’t initiate. He explained that he uses Schluter-DITRA in all his tiling projects; that it increases the cost due to labor and material but that he felt it provides a better result. He gave me the option not to use the Schluter-DITRA but that it wasn’t what he preferred. My husband and I were impressed by this. Among other things, it was what closed the deal. One more thing, we’re DirectBuy members. I purchased almost all the items (sinks, faucets, shower components, tiles, toilet, lighting fixture, hardware). Bob did not have an issue with this circumstance (other contractors weren’t so open to it).

The overall service experience was excellent. Highly recommended.

They just finished one project and they are going to start another one for me. I liked them so I am going to use them again. They stained the trim and had euro stain on it for me. They supplied and did all the trim 100 percent.

It was a good experience. His prices were excellent. They were very, very fair! He did a neat job. It looks professional. His punctuality and professionalism was excellent!

Very impressed with their professionalism. They came when scheduled, worked consistently, were willing to take on anything, and did it well. To save money, we did some of the work ourselves, and they were very helpful in telling us how to do things.

The job went perfect. He will be back to do my bathroom in 3 weeks.

I cannot tell you the total price we paid him for this work, but I can say it was very reasonable and right around what we thought it would be. He is extremely detail oriented and very courteous to us when he comes. He always arrives when he says he is going to and the quality of his work is very exceptional. We considered this man to be a treasure to have found and know that anyone using his talents will feel the same way.