TWO MEN AND A TRUCK

Scheduling was a nightmare. In lieu of a walk through Christopher said I could email photos of the items I wanted moved to which he acknowledged receipt. Sometime after that I spoke with Courtney who said they did not receive the pictures. Apparently getting them from Christopher wasn't an option, so I sent them again. She verified via a phone call that she had received them. Kathy's sister and her husband were staying at the condo until August 8. We wanted to move the furniture on August 9, after which it could be deepcleaned and listed. Courtney called me to confirm the date and final cost. A few days later we thought of two more pieces we wanted, so I called again and spoke to Caity who said we were not on the schedule, but she "would figure it out." Turns out that "figuring it out" was confirming that we definitely were not on the schedule and could not be added because that day was full. The earliest availability was on August 24. Michael and Justin were our movers who were scheduled to arrive between 8 and 9 that morning. They arrived at 8:15. They wrapped each piece in heavy padding and then wrapped that in cellophane. They were very professional and courteous. The moving team was awesome. I have nothing but praise for them but, as I said at the beginning of this review, scheduling was a nightmare.

unknown

They were amazing! They were patient and kind to my father, very careful with his precious antiques. They moved the furniture around several times and even took a couple of extra trips back to the family home when we discovered his couch wouldn't fit. They took the couch back and picked up a smaller love seat, which turned out to be perfect. Even with all the careful handling and running back and forth, they came in under the estimate, so my dad saved a couple hundred dollars. Wonderful company!

unknown

I've used them several times in the past and they're really good and flexible. It was well worth it. We had to change the schedule because of some problems that I had but it went perfect though.

The first move I hired them for was a 3 bedroom home to a 1 bedroom apt. For the most part, they did an ok job. It was a difficult move for me emotionally and physically. We contracted them for packing and moving. I did have some glass items broken, which they had packed. It was a four man crew as I recall;, two to pack and two to load and unload. Two of them were experienced and the other two were not, which made for sloppy and slower work.
The second move was from a two bedroom apt. to a one bedroom. When I contracted with Two Men and A Truck via phone, it was understood that I had a set amount of money to make the move, so time and organization were factors. The person I spoke with on the phone felt the move could be done in the allotted time and that two experienced movers would be dispatched for the job.
1. The movers showed up late.
2. One of the movers was experienced and the other was needing constant direction from the other one.
3. I reiterated my conversation that I had with the office, noting the need for a timely move. I even told them which two pieces of furniture that needed extra care, as they are antiques and fragile.
When the job was complete, I was handed a bill for more than was quoted and agreed upon, because it took them longer? Because it was Sat., I wasn't able to contact the office. I was forced to write a check for the amount they said, knowing that I did not have the total amt. in my account. I called the office on Monday morning and expressed my dissatisfaction, but they were unwilling to accept the agreed upon amount. I ended up have to pay for the move in installments.
To make matters worse, one of the two items that I asked be treated gently was damaged, but of course, i did not notice it until I had time to unpack and inspect the items.
I had given Two Men and a Truck, the benefit of the doubt after the first move, accepting that it was not an organized move, and hired them again, only to be more dissatisfied than the first time.
The concept of Two Men and a Truck is wonderful, but unless they have a better training program, paying particular attention to how people's belongings are handled, they are destined to fail. Granted, this was four years ago, but it soured me from using them in my most recent move.

They were absolutely excellent in every regard. I would recommend them to anybody.

I was in a panic about moving because of an uncertain closing date and called the day before and they had time open to help me. Employees were very professional and nice and flexible in what was being moved and which location it was going to. And we were having the biggest snow storm of the season to date. A bargain at twice the price

Sorry, I said it all in the above section.