Right Way Home Services, Inc.

...just one part of my letters to Better Business Bureau:

The last time when they (Right Way Home Service) called ?for the umpteenth time? to ask what exactly is my problem (although subconsciously I knew that my complaint at BBB was making them problems and that they want to erase it from the internet), neither they came when they said that they will, nor they called to reschedule with any kind of explanation... just one more lie in the series of lies from the same company.

Even now as well as previous (probably) 50 times, I?m trying to give them detailed information about the issues and not only that. I have sent at least ten pictures and can?t even count how many times have they made appointments to follow up on my complaint, promises that someone will come over to fix my siding. I?ve even fell for their promises and twice I?ve stayed home at the scheduled time just to make sure that they will finish everything as they should. This is one of ?those? big fraudulent companies that promises ?stars from the sky? just to take your money. They charged me almost $14,000.00, promised a lifetime warranty in writing and what not? but all that was over as soon as they took the money. Workers that worked on my siding, I?ve never seen them again. First time they sent someone to fix the issue (April 2014), he was the one that was supposedly going to fix everything. Believe it or not, it took him month and a half and the result was catastrophic. That same ?professional? took out the window frame and half the siding from one side, at the end he said that he doesn?t have the proper tools and that the work wasn?t done properly from the beginning. After many complaints about his unfinished work, one day while me and my wife were at work he mounted everything back in one afternoon (all that which he couldn?t finish in month and a half) and left an eyesore on that side of the house. I?ve never even made complain about the window frames, they were just fine at the beginning. Today one of those window frames (after his ?professional? visit) is full with gaps at the corners and no silicon was put on it. This winter a piece is missing from one part of the siding, I?ve tried to contact them few times since January, but except empty promises I?ve never received anything from them.

They even laughed at me with an explanation that the filed complaint with BBB doesn?t mean anything to them.

After 1 year they sent the same guy again that replaced the fallen part during the winter, he left without even talking to us and without checking all the other issues that are still going on.

YOU DEFINITELY DON'T WANT TO DEAL WITH THIS KIND OF COMANY, ALL THE WORK WILL REMAIN UNDONE.

THEY WILL PROMISE YOU EVERYTHING THAT YOU WANT TO HEAR UNTIL THEY TAKE YOUR MONEY!

...just one part of my letters to Better Business Bureau:

The last time when they (Right Way Home Service) called ?for the umpteenth time? to ask what exactly is my problem (although subconsciously I knew that my complaint at BBB was making them problems and that they want to erase it from the internet), neither they came when they said that they will, nor they called to reschedule with any kind of explanation... just one more lie in the series of lies from the same company.

Even now as well as previous (probably) 50 times, I?m trying to give them detailed information about the issues and not only that. I have sent at least ten pictures and can?t even count how many times have they made appointments to follow up on my complaint, promises that someone will come over to fix my siding. I?ve even fell for their promises and twice I?ve stayed home at the scheduled time just to make sure that they will finish everything as they should. This is one of ?those? big fraudulent companies that promises ?stars from the sky? just to take your money. They charged me almost $14,000.00, promised a lifetime warranty in writing and what not? but all that was over as soon as they took the money. Workers that worked on my siding, I?ve never seen them again. First time they sent someone to fix the issue (April 2014), he was the one that was supposedly going to fix everything. Believe it or not, it took him month and a half and the result was catastrophic. That same ?professional? took out the window frame and half the siding from one side, at the end he said that he doesn?t have the proper tools and that the work wasn?t done properly from the beginning. After many complaints about his unfinished work, one day while me and my wife were at work he mounted everything back in one afternoon (all that which he couldn?t finish in month and a half) and left an eyesore on that side of the house. I?ve never even made complain about the window frames, they were just fine at the beginning. Today one of those window frames (after his ?professional? visit) is full with gaps at the corners and no silicon was put on it. This winter a piece is missing from one part of the siding, I?ve tried to contact them few times since January, but except empty promises I?ve never received anything from them.

They even laughed at me with an explanation that the filed complaint with BBB doesn?t mean anything to them.

After 1 year they sent the same guy again that replaced the fallen part during the winter, he left without even talking to us and without checking all the other issues that are still going on.

YOU DEFINITELY DON'T WANT TO DEAL WITH THIS KIND OF COMANY, ALL THE WORK WILL REMAIN UNDONE.

THEY WILL PROMISE YOU EVERYTHING THAT YOU WANT TO HEAR UNTIL THEY TAKE YOUR MONEY!

This was the worst experience with a contractor in our life. From start to finished they were not true to their word.  They were only responsive when it was time to get paid.  We started this process in the fall of 2014.  They came out twice to do measurements with promises to start the next week. They finally contacted me the first week of February stating that they wanted to put the roof on.  I told them I would have to talk with my husband when it would be a good day and I was concern that the weather was too cold. I was told that they would call the next day.  Well two days later, they called and said that they would come out  around 8:00 am the next day and discuss our concern because the weather would not have any effect on putting the roof on.  I told him that based on our information, the weather should be at least 40 degrees so that it is warm enough for the shingles to seal. I was told that the weather had nothing to do with putting the roof on, the concern was more for the workers being in inclement weather. Well the next day my husband and I waited until 9:30am and no one came.  When I came back home three hours later, a crew of men had started taking my roof off and no one was there to discuss anything with me or understand what I was talking about.  At approximately 1pm, the work stop and the men left.  i called the company to find out what was going on and was told that the WEATHER was the reason they stop.  They left my property a mess.  Trash was thrown all over the lawn and around the house from front, side and back yard and the dumpster was in front of the house. This was like that for a week and half. This was only to be a one day job.  I called severaly times and nobody responded. Finally, on 2/1715, Noah Mercurio called and said they would be out the next day and finish and again I express my concern about the weather because it was only going to be high of 18 degrees the next day. He stated it should be no problem and they have to keep the workers working and i had a life time warranty. They did come out the next two days to finshed the work and Noah came out and apologized for the way things were handled and offered a dinner for two on them.  I was not there when the work was completed they called me constantly wanting me to sign the loan documents in which I did.  I told Noah that I had questions about the vents on the house he said they were there and would take picture and send to me.  Later that same day I received a letter from the city citing a code violation because a building permit was not pulled.  I immediately call Noah and was told that we were responible for getting the permit and it was in the contract.  I told him even if we were responsible for getting it which was not discussed, he should have asked for it before they started the work.  He said ok and that he would go to the city and get the permit. I have not heard from them after several calls and now the company is not taking calls. BEWARE DO NOT USE THIS COMPANY FOR ANYTHING!

The installation of the siding was great, looks good, the installer was very nice and professional. The problem is with the management, since Sept. I have called almost weekly to inquire about when the shutters would be installed and keep getting an answer of next week or two weeks. That has been 4 months of wasted time because no one ever calls me back.  The last time I called I left a message and I'm still waiting hear back. So do yourself a favor if your looking for home services and don't use Right Way Home Services.

This is my second review.  I have been dealing with this company since January 2014.  They came push down on my ceiling from the attic  and give every kind of excuse , lie It is just UNBELIEVABLE  !!!!!!!!!!!!!  Called and wrote to Channel 7 in Detroit about them.  So far STILL getting the run a round!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!  I have to start paying the bill next year.  ?  They tell me to do this and that and give me any excuse for the dented ceiling.  ????? I do not know how cold it is gonna be  but right now in Oct. 21 2014 It can be chilly in that room.    I hate paying for something that does not work, I hate paying for my ceiling getting fixed or do it myself because I have a bad back and broken foot and I hate being lied to over and over.   DO NOT GET THEM.

They like to get your money.  The room was still COLD !!!!  The mess ouside was cleaned up few months later and I had to give the guy a bag  broom and sweeper for him to pick up  HE DID NOT BRING ANYTHING !!!  He picked up some.  Said he would be back ??.???????  I called several times several times I would get I am not in the office I will call you when get back  or no return calls.  Then called the people who I have to pay the loan to.  They "Rightway" came out and fixed my broken siding then went up to my attic and they guy stepped on my ceiling and caved that in too.   He also said he would have someone come out and thermo test my house but it has never happen as this date of May 10, 2014  I would call this company "WRONGWAY" so far   I am almost afraid to have them come to my house.  And then you never see a truck , they pull up in a Cadilac with the name of the company on their T-shirts.    Do Not get this company.

They came out during the COLD.  Put the blown in insulation quickly.  Insulation did not work very well as I still had to use space heater and electric heating blanket to stay warm.   Even people who would came over needed a blanket. I tried to clean up mess that was left 2 or 3  weeks ago but cleaning the mess up hurt my bad back.  I called them SEVERAL times and was told "I will call you back"  or " I will leave a message for him." Of course I received the bill for it but the mess was not cleaned up.  Some of the siding was broken too.  Finally after several calls on 3/25/14 and calling the credit company who I paid a payment to already, someone came out and made a good attempt to clean up the mess with tools I provided to the guy.  He did not even bring anything to clean it up with.  He told me he was going to come out next week to fix siding??.  I am not going to hold my breath on that one.  Right now I would say NO  do not get them.  Not worth the money as I was still cold anyway plus the mess and the unanswered phone calls.

Had my insulation done in Saint Clair Shores, MI. Very polite and clean workers. Price was right, and sales man was not pushy. I recommend them.

When we met with a Right Way Home Services sales agent, this was the first contractor we?d met with about replacing our storm doors. My husband wanted to go with this company, and, because he rarely makes a decision about anything, I decided to go along with that decision. But, I soon discovered their price was 1 ½ times the bid of other companies, which mae this a costly home improvement.
           
The doors came in right on time and the work began to install them. Yet, there were many, many problems getting these storm doors installed correctly; and it took some serious time to resolve those problems, well over two months.
Still, in the end, Right Way home services corrected any problems and adjusted the price to a more reasonable cost. My storm doors are very sturdy and they look beautiful.

Install went as planned

This job involved replacing all of the gutters on house and garage.  As home owner, I did the prep work of installing new fascia, and Rightway Construction had a sub-contractor do the actual gutter installation. It was done very well and we are pleased with the results. My only complaint was that Rightway had several people involved in the communication path, so that each time I called I was talking to someone else who didn't necessarily have all the info from the previous conversation.  it would have been bettter if they could have one key contact person follow the job from the initial contact until the job was done.

Appointment was made and they completed all work in one day, cleaned up
after themselves, and when a small problem arose, a supervisor was
on-site to figure out solution.
Bottom-line:  we have saved 30%
on heating and cooling bills (around $50/month) ever since the new
roof.  Upstairs in the house stays cool in the summer now and AC runs
less.  
I would use them again if I had a need for their type of services.

They came out and gave me an estimate of the services they were going to do on my home. They said it was going to be approximately a week. We ended up calling them several times. They then told us they would start our job the day after Christmas. They installed new windows, doors, stone work done around a bay window. We had aluminum trim put on over wood trim. We had new gutters done. Basically, I thought their communication was poor. They said that they were going to clean up. We had to clean everything up. They said that they would protect our landscaping which they didn't. The owner came out and didn't realize the inconvenience they caused us. We had to schedule around them. My husband and I worked full time. They put the trim up and the second day that he was working on it he put the wrong color up. The door wall arrived broken and was installed broken. Things were not done to specification. They wrote us a letter that they were going to do these certain things and they have not followed through. They haven't done any follow up phone calls to make things right.

A sales rep came to our home one day and spoke to my husband about home improvements, so my husband set up an appointment for him to come back and tell us both about new outer doors. We went thru the information with him, selected the doors we wanted and settled on the cost. There was a bit of time that passed before we heard back about the installation, but we weren't in any immediate hurry, so it wasn't a real problem. Once the installation appointment was set, the installer arrived as expected and we were happy with the finished job. Shortly after the installer left, we had a small problem, but when I called to notify our rep he sent someone out the same day to fix the problem. I would definitely use them again for future projects.

Roof went on ok .......but everything else was a mess. They did not try to protect our landscape and left the yard a mess. We had distoryed bushes and flowerers. Still picking up nails and found a box opener in my scrubs and then in the lawn piece of their staple gun. Old roofing is still being found. Then behind our shed.......saw that is was used as a restroom.. This put us over the top..we made arrangements to be here all day just in case something like this would come up and they needed to just our bathroom. If this company has this kind of problem they need to bring porta Potty with them. The whole experience was horrible. A tarp was put down in the yard for the roofing to fall in but the tarp was used for something else and killed the lawn because of the oil and gas on it. We hard to seed the yard and clean up the mess they did not do. Also had a dumpsters delivered for the roofing and it was not suppose to be steel so it would not destroy the blacktop driveway....needless to say now we have tire marks and a round circle hole where the hitch held it in place . So this is not a company we would not ever hire or refer to anyone. Also our vent on the roof was but bent ans was just left to excepted from us. Just pray we did not spend this money for a roof that will blow off or leak. This was a bad experience.....all the way around. They associates that are running the company were very nice but the name of the company Right Way needs some help with thier roofers


We have pictures of everything that was mentioned here and the boss did come our to confirmed the problems.

They were quick and had their own employees. They were good and I would use them again in the future. We had problems and they came right back.

They did a good job.

They are new gutters that keep leaves and trash out so that they are low maintenance. They did a really good job. They were very nice people, very pleasant and very professional. They just called today to check in with us and see how things are going.

The people were courteous and they took their time explaining things to me. They came back weeks after the job was done to make sure I was satisfied and if there was anything else I needed them to do. They were very clean.