Rainier Painting Co

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No problems on the estimate.

Kelly answered my cost estimation call immediately. He came to our house at the time he promised and follwoed up with a detail, typed job description and fix price. The whole job took just more than a week to complete. Finally, he walked us around the whole house to make sure we are satisfied with his work. We are very glad to have him painted the house.

It took a while to get the job done. He was a bit slow. Over all we were happy and he gave me a great price. He was half the cost of the other guy I contacted.

Right out of the gate, Kelly had missed our first appointment, and then called me several days later with no explanation. I'll forgive once, so we did get together, he looked over the work to be done, but was candid with me that he had not done a roof repair of this type (hot tar roof). He had what seemed like a good grasp of the repair, however, and was willing to tackle it. I told him he could build in a 10% contingency on the bid, in case we ran into surprises on the roof. At this point, I still had the feeling that this man would do a good job. We threw some numbers around verbally, and he was to supply me with a written estimate "within a couple of days". Emails arrived saying he was busy and would have it to me "the next day." A week later, I had not heard from him, and I got another contractor to look at the job. I then received an email (after over ten days) with some numbers which were considerably more competitive than the second contractor I had look at the job. They still weren't in the form of a document that I would consider a bid, but they were in writing. I liked the numbers, and I contacted him to come over the next day (a Saturday) to finalize, because I had decided not to stain the deck as part of the job, but replace the planks myself after the painting was done. He said he wanted another look at the roof. It was another no-show, but he did phone late that day to say that there had been a family picnic "that he had forgotten about", and that he wanted to reschedule for the next day. That day came and went with no Kelly, and no phone call. At that point, I was planning to cancel any further dealings anyway, because if you can't get a contractor to even START a job, how will you get them to ever FINISH it?

AN EXCELLENT EXPERIENCE - We simply could not have imagined things going this smoothly. Kelly was prompt to respond to our initial call, not to mention punctual and professional when coming out for an estimate. Instead of a quick glance at the house and randomly throwing a price out to see what I would say, Kelly carefully measured the property and took close inspection of what the work would actually entail. His estimate was the absolutely best we received during our search. Kelly and crew started power washing the house the next day and the process quickly progressed - including the discovery of some fairly deep wood rot along the back of our home. Kelly was able to remove the rotten wood and replace everything at a very reasonable price for labor. Because of his many talents, our exterior paint project easily skipped over what might have quickly derailed us completely. (with excellent quality carpentry) We thought we would choose a dark slate blue for our base color. While respectful of our choice, Kelly wasn't afraid to offer some advice when I finally asked his opinion. He gave us a quick lesson in how to make your home look bigger and as a result we found a new base and trim color. The end result is amazing - even our neighbors love it! Many thanks to Kelly and his crew for their hard work. The paint job is flawless we never would have thought it could be done so fast! Sincerely Impressed, Gary Richardson & Jon-Michael Weiss

Kelly did an OUTSTANDING job. Together with a helper, he did all the work himself (unlike the previous company I hired, which basically used a bunch of kids). He was careful, meticulous, and thorough, treating it as his own house really. The estimate was exactly right, and when the extra repair work arose as they found some rotted wood, their charge was very reasonable ($500, which included getting the replacement wood, repair, and painting). All in all, I couldn't be happier, and Kelly is light years ahead of the three previous companies I've used. If you're compulsive about someone working on an exact schedule you might be a little frustrated: Kelly's house was a ways from mine and I didn't try to set my watch by when he arrived. But if you want a and extremely high quality paint job that will last, done by a professional who really cares about doing it right, and at a very reasonable cost, then Kelly is your guy.

Kelly called the day before and asked for explicit directions. I gave them to him. It's not difficult to find. My husband and I took an half day off from work to meet him at our home. (We carpool together). Kelly never showed up and didn't call. When I returned to work on Monday there was a message on my phone from Kelly stating that he couldn't find my home. There are only 2 main streets that run through Fife. I don't see how he couldn't have found it. But what really bothered me was that he left a message for me at work that he couldn't find the address. He knew my home number and that we were waiting for him there but chose to call my work number. I honestly felt he wasn't interested in doing the job.

They were on time and worked long hours to get the job done promptly. When the house was half painted, my wife decided that the color was a total mistake. Kelly repainted for a reasonable charge, even though it wasn't his fault - they didn't like the color either. We are very happy with the service and attention to detail.

Bid was extremely competitive for the work included. Company promised 4 days to do the work. The job took 2 weeks. The rooms look great. The new paint color, molding and new interior doors add a lot to the home. The details of the work were lacking. Not all fixtures were reinstalled. There are areas where the paint was not applied properly. Basically, the prep work before the painting was rushed, and it shows up in the final details. Based on the price paid, I feel fine about the work. After the project was completed, I'm guessing that he underbid this job, and I'm thankful that it was completed. The owner was great, but the helpers were not as skilled or careful in their work. The professionalism scored is based on the cleanliness and failure to reinstall all fixtures. Punctuality is the two week time frame to complete the work.