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Mastercraft Heating & Cooling Inc

Heating and Air Conditioning, Plumbing, Electrical

About us

With hundreds of years of combined experience, Mastercraft Heating, Cooling, and Plumbing has expertise to service your home or business. We are a family-owned, Better Business Bureau-approved business. Our mission is to provide excellence in all areas of heating, air conditioning, plumbing, duct cleaning and electrical service to our customers. We offer a full range of EPA Energy Star approved energy-efficient products.

Business highlights

66 years of trusted experience

Services we offer

INSTALL TOP BRAND EQUIPMENT FROM AMANA, GOODMAN, & COMFORTMAKER, OFFER 24 HOUR SERVICE ON MOST MAJOR BRANDS INCLUDING CARRIER, BRYANT, TRANE, HEIL, YORK, AMERICAN STANDARD.

Amenities

Free Estimates
Yes
Senior Discount

10%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.050 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
58%
4
12%
3
6%
2
6%
1
18%


Rating CategoryRating out of 5
quality
4.1
value
3.8
professionalism
3.9
responsiveness
4.0
punctuality
4.3
Showing 1-25 of 50 reviews

Mitra D.
05/2022
5.0
heating & air conditioning/hvac
  + -1 more
They installed my air-condition and so far so good.
Description of Work: Air-condition Installation
Rating CategoryRating out of 5
Yes, I recommend this pro

Heidi C.
02/2022
1.0
electrician, heating & air conditioning/hvac
  + 0 more
The installers damaged the furnace room door and made a mess on the carpet and the stairs including rusty screws! When I called Steve about the damaged door he said send the info and couldn’t wait to get off the phone. I sent copies of the receipt and pictures of the hole they put in the door. Steve has never return even one of the many calls. DON’T USE MASTERCRAFT! They are clearly only interested in the initial sale.
Description of Work: Replaced furnace and AC units

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0

$10,000

Patricia B.
12/2021
5.0
electrician
  + -1 more
Perfect. The electrician, Jay Lambert, did a very satisfactory and professional job. I was very happy with his electrical knowledge and promptness doing this job. I would certainly recommend Jay for any future electrical work I may require.
Description of Work: Lighting switches installation in kitchen and garage

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jeffrey W.
11/2020
5.0
heating & air conditioning/hvac
  + -1 more
They did a great job, are very friendly and gave great tips on maintenance. They give a great discounts on annual maintenance packages. I would recommend them and I will continue to use them.
Description of Work: They serviced my HVAC system.
Rating CategoryRating out of 5
Yes, I recommend this pro

Lila K.
09/2020
4.0
heating & air conditioning/hvac
  + -1 more
Excellent. Both Chris and Nick were very professional, friendly and answer all of my questions. Who could ask for more! On top of it I forgot the appointment and was driving when I got there call. They waited for me and did an excellent job and were very courteous.
Description of Work: They installed an new air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Irene (.
11/2018
5.0
heating & air conditioning/hvac
  + -1 more
Jeff is excellent! He is the only one I’ll call. He is wonderful!
Description of Work: Heating & A/C Service, Repair and Maintenance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Larry H.
06/2018
2.0
heating & air conditioning/hvac
  + -1 more
This was an installation nightmare. The installers argued among themselves. They tracked mud and grease across the basement and spilled some liquid on the carpet. They used our furniture for ladders even though there was one in the basement. They refused to answer questions and were rude and smoked on the job. When I contacted the owner he hung up and refused any phone calls. Buyers beware.
Description of Work: Replaced air conditioning unit

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0

$5,000

Sandra C.
01/2018
5.0
heating & air conditioning/hvac
  + -1 more
Sandra Caldwell I have been very pleased with Mastercraft Heating & Cooling. They installed my furnace and air conditioner in 2011 and have been providing the routine maintenance. They are timely, polite and have reasonable fees.
Description of Work: New furnace and air conditioner

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Laura P.
11/2017
3.0
heating & air conditioning/hvac
  + -1 more
I bought a contract, I prepaid for 2 services for $80. They did ok with the service, it was just very hard to get any kind of receipt or an itemized list of what they did, I did not like that. I thought it was reasonable and not that expensive.
Description of Work: Heating & A/C

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
5.0

$80

Steve S.
11/2017
5.0
heating & air conditioning/hvac
  + -1 more
It went really well. They were fast, professional, and didn't leave us out in the cold. We've been using Mastercraft for many years for heating and cooling, and we've been extremely happy with the service they provide. Our house is nice and toasty in the winter, and delightfully cool in the summer. Their service people are all wonderful and professional and knowledgeable, and they go out of their way to insure that the customer is happy with their service. We certainly have been and continue to be. Highly recommended.
Description of Work: Replace a furnace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jim K.
09/2017
1.0
heating & air conditioning/hvac
  + -1 more
They gave me a good price and checked everything out and gave 1000 deposit, they were suppose to install and a company came out on Tuesday. Which was Thornton & Grooms, and they installed the boiler system. They lied to me. I gave them $2500 in the beginning and the $2485 after the install. After they left I found a couple pieces on the ground and I figured they went to the boiler, I called Mastercraft and they said they had nothing to do with the install, I stopped payment on both checks, I found out Mastercraft did not have a permit. I need a city inspector to look at the boiler to make sure it is in working order. I have gotten 2 bills from Thornton & Grooms , because I stopped payment. I called them and told them that they needed to speak to my lawyer and she hung up on me. Mastercraft is saying they have nothing to do with Thornton & Grooms, I want to know how they knew what day to show up, and time, and name and address then.
Description of Work: Install a new boiler.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

Yes, I recommend this pro

Response from Mastercraft Heating & Cooling Inc
We left Mr. [Member Name Removed] an estimate for a new boiler. The same day Thorton and Grooms came out and said the estimate we gave him was their quote. Thorton and Grooms received the job and installed the boiler. The customer the whole time thought he was dealing with Mastercraft. This review should be left for Thorton and Grooms and not Mastercraft. We never heard from the customer until he called us about the pieces he found on the floor by the boiler. We did not install anything at his home.

george K.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
I would give them a thumbs up. I would use them again.
Description of Work: I purchased an A/C and heating unit.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,500

Jeanmarie P.
07/2017
1.0
heating & air conditioning/hvac
  + -1 more
It didn't. The company called at 10:21. I missed the call but called back as soon as I noticed the message. "So, you're still coming, right? It's not even 11am." "No, you need to reschedule for another day." "No, I most certainly need not."
Description of Work: I had an appointment scheduled for today (Saturday) between 9-noon for AC and furnace annual maintenance. After getting up extra early in order to be home by 9am, I waited.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Larry F.
06/2017
1.0
heating & air conditioning/hvac
  + -1 more
I scheduled an appointment weeks ago and they missed it. I had to call them. Said they booked 7 appointments for am....could I reschedule?
Description of Work: Annual checkup

Rating CategoryRating out of 5
quality
3.0
value
4.0
responsiveness
1.0
punctuality
1.0


KATHLEEN H.
04/2017
5.0
heating & air conditioning/hvac
  + -1 more
They're fine. I've used that company, that firm, for 23 years, and I've had no reason to change. They've been fine. I don't have any way to compare them to anybody else. I've had no reason to change them. I use them, I have no complaints about them, I have no way to anyone else; I don't know how to rate them. They're competent and courteous.
Description of Work: This was just an annual check-up, the Fall service on the furnace.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Susan K.
03/2017
5.0
heating & air conditioning/hvac
  + -1 more
They installed a new furnace, and I have an annual service plan for the heating. I would use them again, and still do. It took a couple of hours, but I was not there. They are very reliable, and I have used them for a long time. I have no complaints.
Description of Work: Installed new furnace

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Stephanie G.
03/2017
5.0
heating & air conditioning/hvac
  + -1 more
They came and were on time. The guy was very helpful, informative. WE had a side issue with a faucet and he took the time to look at it. He came back later to repair the faucet and we were pleased. He was willing to go the extra mile to do a little bit more. He took the old one away.
Description of Work: put in a new water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Salmaan Q.
01/2017
4.0
heating & air conditioning/hvac
  + -1 more
They serviced our furnace before we purchased our home. We saw that their card was on the furnace and we contacted them. The best part is that they?re responsive and they showed up quick. The worse part was that they had like a ridged trouble shooting process. I think on my furnace they were just a fuse that needed replace, but they wanted to replace the entire circuit board, which cost a lot more, because replacement fuse was not an option on there. If was either it?s fine, or you spent $500, I think. I had a handyman come in and look at it afterwards, he looked at the old board and said, ?yea, you just need a fuse replaced here, and I will do it for like 50 cents. In 2013 when they came out, that was the time that it costed $500, I think. That?s probably the last time I used them for that.
Description of Work: We used Mastercraft Heating & Cooling. They’ve done several things. We’ve done a duct cleaning when we first moved in. That was before, in 2011 maybe, then we’ve had them come in to do tune ups on the furnace since then seasonally. The last time I remember specifically them coming in was probably in 2013 or so.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$500

Matt S.
12/2016
1.0
heating & air conditioning/hvac
  + -1 more
The air conditioning failed a few weeks later and we had the actual installer tell us that the system was several pounds of coolant low and that with no major leak the technician from Mastercraft should have recognized this and added the coolant. I spoke with Mastercraft and asked to be refunded but they were rude and on the verge of abusive.
Description of Work: I got a phone call from Mastercraft indicating that my service contract was ending and that I should purchase coverage. Not sure how they got this information as they were not the original installer of the furnace/air conditioning. Under what I would consider false pretense, I purchased a contract for two service calls. In the July service call, the tech was supposed to inspect and clean our air conditioning including filling any coolant if necessary.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$200

Chris B.
10/2016
4.0
heating & air conditioning/hvac
  + -1 more
I think the service was good but they had to come out repeatedly because of issues with the ac unit. We had multiple leaks and the system itself was bad but I thought they did the best they could.
Description of Work: I had Mastercraft out to service my air conditioner in the Spring to fix an issue.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Cathy L.
10/2016
5.0
heating & air conditioning/hvac
  + -1 more
It worked out really well. I would recommend them. They used Lennox products which I liked. The workers were good.
Description of Work: I had new furnace and air conditioning put in.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,600

10/2016
5.0
heating & air conditioning/hvac
  + -1 more
They were very good to work with. They cleaned all their mess up and everything.
Description of Work: Replaced part on my air conditioner when I moved into my new house.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Susan M.
10/2016
5.0
heating & air conditioning/hvac
  + -1 more
Did a good job, they kept the furnace going through another winter.
Description of Work: Furnace repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

judy F.
10/2016
5.0
plumbing
  + -1 more
Prompt and responsive. Out the next day. They did a great job! Will use them again.
Description of Work: Replace lift system motor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Jim J.
10/2016
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
Real good always professional Never once had to call them back.
Description of Work: Hot water tank

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,600
    • 1(current)
    • 2

Contact information

26641 Grand River Ave, Redford, MI 48240

http://www.mastercraftheating.com/

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Plumbing,
Electrical

FAQ

Mastercraft Heating & Cooling Inc is currently rated 4 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Mastercraft Heating & Cooling Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Mastercraft Heating & Cooling Inc offers free project estimates.
No, Mastercraft Heating & Cooling Inc does not offer eco-friendly accreditations.
No, Mastercraft Heating & Cooling Inc does not offer a senior discount.
No, Mastercraft Heating & Cooling Inc does not offer emergency services.
No, Mastercraft Heating & Cooling Inc does not offer warranties.
Mastercraft Heating & Cooling Inc offers the following services: INSTALL TOP BRAND EQUIPMENT FROM AMANA, GOODMAN, & COMFORTMAKER, OFFER 24 HOUR SERVICE ON MOST MAJOR BRANDS INCLUDING CARRIER, BRYANT, TRANE, HEIL, YORK, AMERICAN STANDARD.

Contact information

26641 Grand River Ave, Redford, MI 48240

http://www.mastercraftheating.com/

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day