Angel Maids Cleaning Service

On the day i had arranged for the cleaning, the cleaner did not show. I waited for 30 minutes after the 30-minute window they give for arrival. My phone calls to the office went unanswered despite it being during business hours. I finally got a response to my email at nearly midnight that night. As it turns out, the cleaner had a family emergency but did not notify anyone. Someone should have been available in the office to speak with. They offered a discount and the cleaner texted me to arrange to come the next day; it was not very convenient but I did need the house cleaned. The next day, the cleaner was again late. She arrived just as I was leaving. My phone calls and emails to the office again went unanswered. When I returned home, I found the cleaning to be quite cursory. I had requested a "spring clean" but there were still cobwebs and dust-bunnies in the corners. Many surfaces in the kitchen had not been touched at all (still toast crumbs on the counter for instance.) I had specifically requested that attention be paid to the shower, but there was a mediocre improvement at best. The sink was clean but the faucet was not. As of today (three full days later) I still have not received a response to my phone calls or emails. In fairness, I also have not yet been charged for the cleaning. I am extremely disappointed by the lack of communication and professionalism and by the poor quality of the service. I would not recommend.

On 7/24 I wrote an extremely unfavorable review for this company. The owner since that time reached out to resolve my concerns. The cleaning crew left today Jody (Supervisor) , Coleen and Adrienne did a wonderful job. They arrived early, were very professional and I am 100% satisfied with their service. The price for their services are very reasonable and I look forward to utilizing them moving forward on a monthly basis. I would encourage you to try their services. Company's make mistakes and I am happy that we came to a resolve and look forward to a continued relationship with them.

Angel Maids is a good service. We had them clean our new house before my son's birthday party this year. I only gave them a few hours notice but they came.The cleaning was excellent - she was there for a long time but honestly our house was new and we hadn't deep cleaned it yet... it needed to be done. Jody, the maid that came, was polite and happy to clean certain areas that I pointed out.