A ALPHA & OMEGA CHIMNEY SWEEPS
About us
We are licensed and insured Fireplace Contractors.
Business highlights
Emergency services offered
42 years of experience
Services we offer
Chimney Repairs: Brickwork/leaks, Chimney sweeps, Chimneys Caps, Chimneys liners, Dampers & Critter Removal., Fireplaces: Sales & Service..gaslogs, inserts &wood stoves
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.440 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 0% | ||
| 5% | ||
| 8% | ||
| 8% |
Showing 1-25 of 40 reviews
Roberta W.
Oct 2021
Perfect and will hire again!!
Lisa A.
Feb 2018
Great! Will hire again
Christine L.
Dec 2016
I did not tell Alpha & Omega what the diagnosis was from Dr. Sweep so he would be objective. He looked up my chimney and said it had soot but no bad creosote build up. Then I told him that Dr. Sweep said I had a level 3 creosote build up and I needed a $350 chemical cleaning. Alpha & Omega told me I was being ripped off. My chimney was fine to use.
Bernice M.
Apr 2016
What a great company. They went out of their way to accommodate our schedule and needs. Very friendly and would use again in the future.
Response from A ALPHA & OMEGA CHIMNEY SWEEPS
"Thank you for your business it was a pleasure doing work for you."
Lorraine B.
Mar 2016
,Servicemen were irritable and defensive. The repeatedly criticized former chimney sweeps that we had used and argued between themselves. Discovered that they had not sufficiently latched the front door to our wood stove, when part way through burning, the door burst open and a burning log rolled onto our wood floor and carpeting. An all-around miserable experience
Response from A ALPHA & OMEGA CHIMNEY SWEEPS
"Dear Member We were sad to read your review. Customer satisfaction and quality service are the top priorities at Alpha and Omega LLC. We wanted to explain to you our process and how it was different than other providers you have used to make sure you understood why it was the most effective way to sweep you chimney. Yours was a difficult chimney sweep due to it being a very tall and step roof. Our apologies if it came out as criticizing the other providers. We simply wanted you to be aware of our process and why we believe it is the most effective solution. Rest assured, we always close the doors after we have completed the chimney sweep. Rest assured we were not arguing between ourselves. We were struggling a little bit with the 12 foot piece of piping we had to take down inside the house. We had to take down the pipe to properly remove the creosote on top of the stove baffle as that's the only way to get to it. The same process was done in last year’s chimney sweep. We also recommended to you after the chimney sweep to get a new wood stove and to not use the one you have because it's warped, burnt out, and is a safety concern. We welcome you to reach out to us directly to discuss this matter further if you wish."
Jacqueline G.
Feb 2016
unknown
Response from A ALPHA & OMEGA CHIMNEY SWEEPS
"Thank you for your business it was a pleasure doing work for you."
Larry S.
Jan 2016
unknown
Response from A ALPHA & OMEGA CHIMNEY SWEEPS
"Thank you for your business it was a pleasure doing work for you."
Nathan A.
Jan 2016
The experience could not have been better. They guys (I should have written down their names), showed up right on time, they were very friendly and neat. The job was completed promptly and they cleaned up after themselves. They even gave me very helpful tips on installing the gas insert. I will definitely use their services again, and recommend them to others.
Response from A ALPHA & OMEGA CHIMNEY SWEEPS
"Thank you for your business it was [Member Name Removed] pleasure doing work for you."
Dawn M.
Jan 2016
Both guys were prompt. They came in did the work on the fireplace quickly and efficiently. They were polite and professional. They left the area looking the way it was prior to them getting there.
Response from A ALPHA & OMEGA CHIMNEY SWEEPS
"Thank you for your business it was a pleasure doing work for you."
WENDY J.
Jan 2016
It was fine. They had to come back out because they didn't have the parts. It turned into a $400 job. Parts weren't there for them and I got charged for a service call for them to come back. The gentleman who came the first time was very good. The technician who came the second time was great. I was shocked that they didn't have the actual sensors on the truck. I actually had to call them a couple of times.
Romel C.
Jan 2016
unknown
Scott M.
Dec 2015
unknown
Response from A ALPHA & OMEGA CHIMNEY SWEEPS
"Thank you for your business it was a pleasure doing work for you."
Margaret M.
Dec 2015
unknown
Response from A ALPHA & OMEGA CHIMNEY SWEEPS
"Thank you for your business it was a pleasure doing work for you."
Edward R.
Dec 2015
unknown
Response from A ALPHA & OMEGA CHIMNEY SWEEPS
"Thank you for your business it was a pleasure doing work for you."
David V.
Dec 2015
Everything was done well and we would use them again.
Response from A ALPHA & OMEGA CHIMNEY SWEEPS
"Thank you for your business it was a pleasure doing work for you."
Elaine B.
Dec 2015
unknown
Response from A ALPHA & OMEGA CHIMNEY SWEEPS
"Thank you for your business it was a pleasure doing work for you."
Gregory F.
Dec 2015
unknown
Response from A ALPHA & OMEGA CHIMNEY SWEEPS
"Thank you for your business it was a pleasure doing work for you."
Sara M.
Dec 2015
I phoned for an appointment in late September and got the first available appointment which was October 15. He arrived on time, did a cleaning and was given a list of repairs that were needed in order to use the fireplace. I paid him for his services and agreed to the repairs. I was told his boss was out of town, they would meet on Monday(October 19) and he would call me to let me know when he could come back out to do the repairs. He indicated I would hear from him Monday. He never phoned so on about October 23 or 26 I contacted the company to inquire about when they were coming. The person I spoke to said he didn't know anything about it but someone would call me the next morning. The serviceman did actually phone and he indicated they were very busy and he didn't know exactly when he could get to it. He also said there was supposed to be really nice weather the next week and because the job involved cement work they wanted to do it that week and he would call on Monday to let me know which day. The week came and went and, once again, no phone call.
At this point, October had come and gone and the fireplace was still unusable...and twice I'd been told I would be called and given a date, but they had not done so. When I called them this time(a week after being told I'd have received a call) I was told how unreasonable I was and how busy they were. I was told I was a very difficult customer. I never complained about having to wait three weeks for their first visit. I didn't complain about the price. I am EXTREMELY PLEASED AND SATISFIED WITH THE JOB THEY FINALLY DID. But, their communication was unprofessional, and to tell me I was difficult was true only in the sense they simply never called back when the voluntarily told me they would call... THERE WOULD HAVE BEEN ABSOLUTELY NO PROBLEM IF THEY HAD PHONED AND SAID, I CAN'T COME THIS WEEK BECAUSE SOME JOBS HAVE TAKEN LONGER THAN WE THOUGHT AND I WILL COME NEXT WEEK...OR I WILL CALL NEXT WEEK.
They need to schedule their customer's jobs more accurately, hire more repairmen or take less jobs. Of, stop telling customers they'll call if they have no intention of calling.
From my initial call (last week of September) to the completion of the job(November 13) two and a half months have passed. I think anyone needing chimney repairs deserves to know they do not complete the work in a timely manner and they do not communicate clearly or accurately with customers. The quality of the work is good.
I
At this point, October had come and gone and the fireplace was still unusable...and twice I'd been told I would be called and given a date, but they had not done so. When I called them this time(a week after being told I'd have received a call) I was told how unreasonable I was and how busy they were. I was told I was a very difficult customer. I never complained about having to wait three weeks for their first visit. I didn't complain about the price. I am EXTREMELY PLEASED AND SATISFIED WITH THE JOB THEY FINALLY DID. But, their communication was unprofessional, and to tell me I was difficult was true only in the sense they simply never called back when the voluntarily told me they would call... THERE WOULD HAVE BEEN ABSOLUTELY NO PROBLEM IF THEY HAD PHONED AND SAID, I CAN'T COME THIS WEEK BECAUSE SOME JOBS HAVE TAKEN LONGER THAN WE THOUGHT AND I WILL COME NEXT WEEK...OR I WILL CALL NEXT WEEK.
They need to schedule their customer's jobs more accurately, hire more repairmen or take less jobs. Of, stop telling customers they'll call if they have no intention of calling.
From my initial call (last week of September) to the completion of the job(November 13) two and a half months have passed. I think anyone needing chimney repairs deserves to know they do not complete the work in a timely manner and they do not communicate clearly or accurately with customers. The quality of the work is good.
I
Robin F.
Nov 2015
unknown
Response from A ALPHA & OMEGA CHIMNEY SWEEPS
"Thank you for your business it was a pleasure doing work for you."
Carol S.
Nov 2015
Workers were on time, VERY KNOWLEDGEABLE AND VERY THOROUGH. They were professional and hard workers. Would hire them back DEFINITELY!!
Cathy B.
Nov 2015
Towards the end of the chimney cleaning, the chimney sweep turned on a vacuum cleaner to clean the inside of the stove, and for some reason, soot and dust blew out from the vacuum cleaner and all over our kitchen and dining room. He did not offer to clean up the mess.
Response from A ALPHA & OMEGA CHIMNEY SWEEPS
"Dear Member, We sweep thousands of chimneys a year and cleanliness has always been a priority for us. I was very surprised to see your review as this was the first that I had heard of your concern. I wish you would have brought this up to us directly as we would have promptly cleaned any dust that we may have left behind. Customer satisfaction is a top priority for us as is evident by the number of consistent positive reviews our customers leave for us. Thank you for using A Alpha & Omega."
Angela C.
Nov 2015
Jimmy from Alpha Omega came and installed the fireplace remote on June 8th, 2015. Because of the season, the fireplace was seldom used until September. In October I was away, and my son was looking after my home. His first day over, two days after I left, he came in and found the fireplace on, and he thought I had left it on. He turned it off with the remote and informed me. The next day, he was over and he about to close blinds on either side of the fireplace. As he was walking toward the blinds, in clear view of the fireplace, it spontaneously came on. He turned off the gas to the fireplace. After I came home on November 5th I called Alpha Omega. Whomever I spoke with said they would come on Saturday, November 7th. They did not show. I called and spoke to Brian. He was very hostile and angry. He said they do not
make Saturday appointments, and that they were too busy with work in other areas and didn't have time to take care of this. I called back the following Monday and spoke to Jimmy. My son spoke to him and told him the facts. Jimmy had never heard of this problem, and wanted some time to research it. My son, in front of myself and my daughter-in-law, just asked Jimmy to commit to a callback on Wednesday, November 11th, to provide a status update. He agreed to this. On Wednesday, November 11th, he did not call. I called back Alpha Omega on Thursday, November 12th and spoke to Jimmy again. He denied making this promise, but said he would come out and give us a call when he knew more. Nobody ever called or returned any of my calls for several days. I finally got a hold of Jimmy again, and I asked if he had called the manufacturer, and he said he was too busy and I should call the manufacturer, and that he would call back. He never did. I did phone the manufacturer, Skytech. I spoke to Andy, and they have heard of this problem. He thought it might be a thermal couple device on the pilot assembly. On a later call with Skytech, Debra also indicated that they have heard of this problem. Based on photos I sent them, they believe the problem has to with the installation, in particular that it is too close to the heat. Alpha Omega is NOT a licensed installer of their products, so they are unable to assist me in that regard, but they will recommend a competent, licensed installer if I need one. Immediately after my initial complaint to Angie's list was posted, Alpha Omega has made several attempts to contact me.It is my belief that without the negative review, they would have completely ignored me.
make Saturday appointments, and that they were too busy with work in other areas and didn't have time to take care of this. I called back the following Monday and spoke to Jimmy. My son spoke to him and told him the facts. Jimmy had never heard of this problem, and wanted some time to research it. My son, in front of myself and my daughter-in-law, just asked Jimmy to commit to a callback on Wednesday, November 11th, to provide a status update. He agreed to this. On Wednesday, November 11th, he did not call. I called back Alpha Omega on Thursday, November 12th and spoke to Jimmy again. He denied making this promise, but said he would come out and give us a call when he knew more. Nobody ever called or returned any of my calls for several days. I finally got a hold of Jimmy again, and I asked if he had called the manufacturer, and he said he was too busy and I should call the manufacturer, and that he would call back. He never did. I did phone the manufacturer, Skytech. I spoke to Andy, and they have heard of this problem. He thought it might be a thermal couple device on the pilot assembly. On a later call with Skytech, Debra also indicated that they have heard of this problem. Based on photos I sent them, they believe the problem has to with the installation, in particular that it is too close to the heat. Alpha Omega is NOT a licensed installer of their products, so they are unable to assist me in that regard, but they will recommend a competent, licensed installer if I need one. Immediately after my initial complaint to Angie's list was posted, Alpha Omega has made several attempts to contact me.It is my belief that without the negative review, they would have completely ignored me.
Response from A ALPHA & OMEGA CHIMNEY SWEEPS
"Customer satisfaction is our number one priority at A Alpha & Omega. Rest assured, we attempted to reach this member to rectify the issue several times and unfortunately did not receive a response (even prior to her writing this review). Because of no response from this member, we had assumed that it was no longer an issue, until we read this review. As soon as this member called about the fireplace, we called our distributor who rushed a new valve to us. We immediately called the member to schedule a time to replace the valve. She wanted to talk to her son about the best time for us to come back out, but unfortunately, we never received a return phone call. We reached out a couple more times but did not receive a response. We were concerned when we read this review so we also spoke with Debra and Andy at our distributor about this issue, and they shared with us that this is NOT a common problem. The distributor asked that we send the malfunctioning remote back to evaluate, but we have been unable to reach the member to do so. We invite the member to return our phone call and we will happily come out and replace the remote valve. We will always stand by our work."
Karen S.
Nov 2015
unknown
Christina C.
Nov 2015
unknown
Ivica S.
Nov 2015
unknown
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
A ALPHA & OMEGA CHIMNEY SWEEPS is currently rated 4.4 overall out of 5.
A ALPHA & OMEGA CHIMNEY SWEEPS accepts the following forms of payment: CreditCard
No, A ALPHA & OMEGA CHIMNEY SWEEPS does not offer free project estimates.
No, A ALPHA & OMEGA CHIMNEY SWEEPS does not offer eco-friendly accreditations.
No, A ALPHA & OMEGA CHIMNEY SWEEPS does not offer a senior discount.
Yes, A ALPHA & OMEGA CHIMNEY SWEEPS offers emergency services.
No, A ALPHA & OMEGA CHIMNEY SWEEPS does not offer warranties.