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A-1 Indoor Comfort Systems Inc
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
We are a family owned and operated business. We have been serving the area for over 31 years. We pride ourselves in offering personal service - you are considered a "friend" rather than a "customer" when working with us!
Business highlights
Emergency services offered
73 years of experience
Services we offer
Heating. Cooling & Plumbing. Lennox & Amana. Hot Water Heaters. Boilers. Backflows. Water Softeners. Sump Pumps. Humidifiers. Air Cleaners. Indoor Air Quality.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
5.032 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 97% | ||
| 3% | ||
| 0% | ||
| 0% | ||
| 0% |
Showing 1-25 of 32 reviews
John V.
Dec 2015
They came out once, but discovered my unit had frozen because of constant running since the Freon was gone. I defrosted it and they came back out at no additional charge.They recharged it and the work was done by a VETERAN. Choose this company if only for that, but they did good work. A little expensive for the short time he was here, but oh well.
Tara S.
May 2015
It went very well. He did the job fast. He told us what happened to it. Which was nice. He's going to be our periodical heating and A/C guy. He told us when he was going to be here and was on time.
Response from A-1 Indoor Comfort Systems Inc
"Thank you [member name removed]. We truly appreciate your business and look forward to working with you in the future."
Gerald B.
Dec 2014
unknown
Response from A-1 Indoor Comfort Systems Inc
"Thank you (Removed Member Name), we appreciate your business."
Diane M.
Dec 2014
unknown
Response from A-1 Indoor Comfort Systems Inc
"Thank you [Member name removed]. We appreciate your business and feedback very much."
Jonathan L.
Nov 2014
timely appointment. Came on time despite adverse weather. identified problem. ability to fix on same visit. The heat is on.
Response from A-1 Indoor Comfort Systems Inc
"Thank you for your business and review. We greatly appreciate it."
Mark D.
Oct 2014
We have worked with Chris at A1 Indoor Comfort systems for many years for all of our home plumbing needs for our old home, and now at our new home in Commerce Twp.. He is a master plumber, extremely knowledgeable, and very courteous, and professional. I like the respect he shows the homeowner from wearing booties when he comes in, so as not to track in dirt from outside, to cleaning up after the job, to explaining what he is going to do, and what issues he finds. They are very honest and trustworthy and I will continue to use them for as long as I can imagine. I have referred them to several others as well. I have not had to use them for heating and cooling yet, but suspect I would be just as satisfied. I would give A1 an A1 rating!
Response from A-1 Indoor Comfort Systems Inc
"Thank you so much for the business and your feedback. We appreciate it and look forward to working with you in the future."
BARBARA W.
Sep 2014
It went beautifully. They were wonderful.
Response from A-1 Indoor Comfort Systems Inc
"Thank you [removed member name] for the opportunity to work with you. We greatly appreciate your business."
Stuart P.
Aug 2014
unknown
Response from A-1 Indoor Comfort Systems Inc
"Thank you [member name removed] for the feedback. We look forward to working with you again."
Judith S.
Jun 2014
The installation was completed with efficiency. It was nice working with Matt. A1 has very good customer service, from the office staff to the technicians.
Response from A-1 Indoor Comfort Systems Inc
"Thank you so much for your kind words and for taking the time to write a review. We appreciate your business and look forward to working with you again soon!"
JULIE U.
May 2014
Matt tested the unit for a possible short cycling issue. He found a tear in the pressure hose, replaced it
and then cycled the unit several times to make sure it was functioning properly. Matt was very punctual,
professional, honest and courteous. We wouldn't hesitate to use A-1 again.
and then cycled the unit several times to make sure it was functioning properly. Matt was very punctual,
professional, honest and courteous. We wouldn't hesitate to use A-1 again.
Response from A-1 Indoor Comfort Systems Inc
"Thank you for trusting us with your heating and cooling needs. We greatly appreciate your business and feedback!! We look forward to working with you again in the future."
Valerie C.
May 2014
Went extremely well. Matt was very punctual, knowledgeable, informative, professional, honest & courteous. He cleaned out calcium build up in the humidifier (furnace) filter area, thoroughly checked & cleaned all components of outside AC unit, added approx 1 lb. of coolant, checked AC temps inside & out. I was quite pleased with Matt's work & his explanation on each step of the process. Would definitely call A1 again for any related heating/cooling issues! A+
Response from A-1 Indoor Comfort Systems Inc
"Thank you [Member Name] for taking the time to provide such a great review on our service! We truly appreciate your time and kind words. Thanks again and we look forward to servicing you again soon!"
Maureen M.
Mar 2014
Matt came out and came to the conclusion that the "switch" was in the wrong position making the furnace not go into it's second stage heating in 12 min. Apparently this is what a 2 stage furnace is supposed to do. So by flipping the switch he fixed it and we paid $50. I don't know what it would cost for someone that does not have a home warranty because that is how we were introduced to Matt and his company. He had come out last summer as well to help with our air conditioner. He is very friendly and has fixed our issues each time he has come out. I would certainly refer anyone to A-1 Indoor Comfort Systems.
The reason we needed Matt this winter:
Our furnace seemed to be running more than normal and not really heating the house. Although the thermostat was not plunging into a lower temperature we knew something was wrong. This was the week that EVERYONE'S furnaces were going out and companies were installing new furnaces left and right. We actually had friends staying with us because their furnace had gone out and then ours started acting up. Matt was not able to come out right away (it would be 3 days because of our Polar Vortex!) We kept our appointment but phoned another company that said they could come out that day. For peace of mind we paid the $50 service fee to make sure that our furnace was not on it's way out. After over an hour the man came to us and said it was either the switch or a smart valve. He did a series of checks to see if it was the switch which is my less expensive to repair/replace than this smart valve. He determined that it was "not" the switch but the smart valve that would be close to $1,000 to fix. Thank goodness we held out for Matt to come because he "flipped" the switch and the furnace was doing what it was supposed to for $50 and saved us $1000!
FYI: The "other" company is NOT in Angie's list : )
The reason we needed Matt this winter:
Our furnace seemed to be running more than normal and not really heating the house. Although the thermostat was not plunging into a lower temperature we knew something was wrong. This was the week that EVERYONE'S furnaces were going out and companies were installing new furnaces left and right. We actually had friends staying with us because their furnace had gone out and then ours started acting up. Matt was not able to come out right away (it would be 3 days because of our Polar Vortex!) We kept our appointment but phoned another company that said they could come out that day. For peace of mind we paid the $50 service fee to make sure that our furnace was not on it's way out. After over an hour the man came to us and said it was either the switch or a smart valve. He did a series of checks to see if it was the switch which is my less expensive to repair/replace than this smart valve. He determined that it was "not" the switch but the smart valve that would be close to $1,000 to fix. Thank goodness we held out for Matt to come because he "flipped" the switch and the furnace was doing what it was supposed to for $50 and saved us $1000!
FYI: The "other" company is NOT in Angie's list : )
Response from A-1 Indoor Comfort Systems Inc
"Thank you [members name] for taking the time to right a review on our company! Your feedback is very much appreciated. It was a pleasure working with you."
Carrie M.
Dec 2013
Matt is the best. He evaluated our old furnace and made recommendations which were honest, appropriate, and reasonably priced. He did not try to take advantage of us even though he had our quote from another contractor. He came out the next day and had a new furnace installed in half a day. We feel that Matt treated us as he would his own family.
Response from A-1 Indoor Comfort Systems Inc
"Thank you [member name removed] for writing a great review for our company! To us you are family! We take great pride in providing the best service to all of our customers and are thrilled to have you as another happy customer. Thank you for your business!"
Greg K.
Dec 2013
I like that Matt is upfront and honest in his assessments. He only makes recommendations that he would do if it were his home. His prices are reasonable and fair. I asked him many questions regarding our HVAC systems since we are planning to remodel the basement. He took time to answer all my questions from general to specific regarding the heating, air conditioning and furnace humidifier. The company also offers plumbing repairs too. Matt has a partner named Chris that specializes in plumbing. In March 2013, I had Chris install a new water softner. Chris explained that the softner used a different process to soften the water which would result in less salt usage. He definitely was not kidding. I would estimate that I use 75% less salt than the old unit. The unit installed was $1200, but it will likely pay for itself in a short period of time. I also just had Chris install a Sterling RO water system in November 2013 for $750. It was $200 more because I had to have a pump due to the distance across the basement. Again, excellent work at reasonable prices. You will not go wrong hiring this company for sure!
Response from A-1 Indoor Comfort Systems Inc
"Thank you [members name] for the excellent review on our company! We take great pride in providing excellent and honest service to all of our customers. It has been a pleasure to work with you and we hope to continue to win your business year after year. Thank you!"
David W.
Aug 2013
My experience A-1 was very good. Matt arrived when they said he would. He had a good demeanor about him. He was upfront and honest with me which I appreciated. When the time comes, I would be happy to use A-1 for all my needs.
Ann S.
Jul 2013
On both occasions the tech was here on time, very personable, wore booties to protect the carpet, knew exactly what to do, and did it quickly. This time, I almost told Chris to stop,because he was working outdoors and a storm was coming. But he got the job done. Before leaving, he made sure to check temperatures near floor and ceiling vents, to make sure the job was done right. I could not have been happier. And I cannot neglect to mention Karen, in their office. The first time I called (last year), she told me that it might just be old batteries in the programmable thermostat, to see if she could save me the cost of a visit. This time, I placed my online service request to my home warranty service on the Sunday of the 4th of July weekend, and Karen called me back within 20 minutes. Who does that!? I guess A1 indoor Comfort Services does. Great company.
Sandra H.
Mar 2013
Excellent - easy to reach came 10 minutes early - great employees fast service - rates were good - excellent recommendation for this company.
Sandra H.
Mar 2013
From beginning to end it was a excellent experience, very punctual and described the problem and showed me the problem and fixed it withing less than one hour. Very profession will use this company again they offer many services besides heating. Willl keep their magnet on my refrigerator for future reference.
Patricia A.
Feb 2013
Very quick to respond! Went above and beyond what was required or charged for.
I have used this guy on a couple different properties of mine and have always been more than satisfied
I have used this guy on a couple different properties of mine and have always been more than satisfied
Deborah C.
Jan 2013
Serviceman extremely courteous and punctual. Did not try to install new potentially unnecessary parts. Was conservative in approach. Got the switch working again which appeared to resolve problem of no heat. Only charged discounted service call. Would definitely call on this company again.
Lanette W.
Oct 2012
t and
Diane M.
Feb 2012
The 2 men who came to replace the heating ducts were on time, very friendly, efficient and cleaned up after themselves well. I can't imagine how they could have done any better. I would definitely call them with any heating and cooling work I might need.
Lori P.
Oct 2011
After having several reviews/evaluations (and sometimes conflicting) on my old furnace, I determined that the heat exchanger was indeed broken, and I needed a new furnace. I interviewed three additional companies, and talked with Mark at A-1 Indoor Comfort multiple times after I obtained new information, estimates, etc. He was very patient with my questions and took the time to explain the alternatives and their pros-cons. Though the price of his furnace/materials/installation was not the least of the options available to me, it was very competitive, and I believe his knowledge and service was superior. He worked with me to determine the best of my desired goals that fit within my budget. On the day of installation, the gentlemen arrived promptly, were exceedingly courteous and very efficient. They spent considerable time determining the best location for the new PVC pipe (exhaust) that was required, both from a functional as well as an aesthetic position (which I greatly appreciated even though the location is in a basement). They worked consistently, but were unable to complete the job in one day. When they left, the basement was in better shape (cleaner) than when they arrived. One of the men returned on our agreed-upon day and completed the job (installation of the humidifier). I have been extremely pleased with the results and the furnace is performing as I was told it would.
Response from A-1 Indoor Comfort Systems Inc
"Thank you Member. We look forward to meeting your HVAC needs in the future. Mark"
Steve S.
Oct 2011
Would hire again.
Response from A-1 Indoor Comfort Systems Inc
"Thank you Member, we look forward to servicing you in the future. Mark"
Maria W.
Jul 2011
A1 was sent out by warranty company to evaluate a non-cooling A/C. Unfortunately, the unit was not able to be repaired. We did receive a response from the owner to clarify the problems with the unit.
Response from A-1 Indoor Comfort Systems Inc
"I am very sorry to receive the ONLY critical report we have had from any service member. Michigan is experiencing RECORD heat this season. Many air conditioners were not sized for these conditions. The unit in question here was in fact sized appropriately for our normal MIchigan weather. That said, I DID infact return, at NO cost to this individual, reviewed and reinspected the work Matt reported and found it to be accurate. I then sealed their ductwork in a closet at NO cost to them either. I had no contact with the Mrs. member, but I did spend considerable time with the Mr. member who seemed to understand the situation and did not indicate ANY disatisfaction with our work whatsoever. In fact, he asked me to submit a quote for a larger system. When you work as hard as we do, it is very disconcerning when someone writes a report intending to damage your ability to earn a living for your family. We will continue to do just what we have been doing for the past 31 years that has earned us such a high rating on Angies List as well as the Better Business Bureau and the Warranty Companies we serve. This is so disappointing, and undeserved. All "F"' was our rating. Both Matt AND myself, arrived at the requested time (at the end of the work day) ON-TIME, if nothing else, do we really deserve an "F" in that catagory too? Nonetheless, as christians we wish the members the best of luck. We will include her report along with all the others when we offer our ratings report to prospective clients."
Licensing
State Contractor License Requirements
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FAQ
A-1 Indoor Comfort Systems Inc is currently rated 5.0 overall out of 5.
A-1 Indoor Comfort Systems Inc accepts the following forms of payment: CreditCard
Yes, A-1 Indoor Comfort Systems Inc offers free project estimates.
No, A-1 Indoor Comfort Systems Inc does not offer eco-friendly accreditations.
No, A-1 Indoor Comfort Systems Inc does not offer a senior discount.
Yes, A-1 Indoor Comfort Systems Inc offers emergency services.
No, A-1 Indoor Comfort Systems Inc does not offer warranties.