DIGILINK COMPUTERS

Avoid these guys. I'll try to write this as objectively as possible, as I dislike reviews that are obviously based more on emotion than service. My motherboard, and therefore computer, broke on my laptop while they had it. This was after saying they had fixed the issue it was brought in for (loose power jack) twice, only to find out on getting home they hadn't fixed anything. They have repeatedly refused to admit any possible fault, instead saying that the motherboard must have "been weakened" before I brought it in despite the fact that it was working perfectly. That, while a faint possibility from what I've researched, is extremely unlikely and seems to be a common excuse used by disreputable shops to pass blame for a faulty repair onto the consumer. Regardless, most shops will at least try to find an amicable solution and work with the customer, rather than bluntly saying that any damage that occurs while they have your machine is not their fault. I assumed they must carry insurance for issues like this, and was told that they do not. If something happens to your computer or they do something to it, they will pass the buck to you. I asked if they would at least apply the $90 I'd already spent on the repairs they'd done (that led to the bricked motherboard) on their $150ish motherboard installation charge (you then supply the motherboard) and they even refused that, saying they performed services - even though these services destroyed my laptop. This is unacceptable for any business. Stay away from this place. I like to support local businesses and a fried used to work for them, but once a place has shown such poor customer service, negligence, incompetence and corner cutting, it is time to move on. Let this dinosaur die. By Angie's List categories: Price: While $90 would have been a decent enough price for fixing a broken jack, I ended up paying $90 to have my computer broken. F. Quality: They took 2 weeks and multiple attempts to complete a simple repair, while breaking my laptop. F. Responsiveness: Getting stonewalled by a 60 year old tech who refused to acknowledge me was a new low in customer service. Coming at the end of politely trying to find any sort of solution that wasn't 'you must have made it breakable before we broke it' really puts this at another F. Punctuality: Okay - it didn't take them an unreasonably long time to destroy my computer. Theoretically, if the repair had been successful, it only would have been a little on the long side. The multiple trips required does lower this to a C. Professionalism: This has been the least professional business I have ever had the displeasure of dealing with. Being blamed for something they did, which destroyed my computer, is crazy. If I want any restitution, I now now need to take them to court, because they refuse to accept any responsibility for their shoddy work.