GREAT LAKES LANDSCAPE DESIGN

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I bought a Groupon for $99 to have the company complete 3 hours of work, with 3 men. They put me off on the phone initially, but when I finally got an appt., I thought we were good to go. The three guys showed up, stood around for about 45 minutes, though one did work for 10 minutes. Then one of the men approached me and told me they would need different equipment, even though when I scheduled the appt I told them exactly what I would need. I agreed they could come back on Monday. I called Monday morning and left a message asking that they not do one of the things I had previously requested, as we had done something else with it over the weekend. No one came to my house Monday or Tuesday. I called the office and explained the situation, the woman (I believe Sharon) told me that she didn't know they needed to come out again and would set it up right again. I requested please before Friday as we had someone else coming to do something after they were finished. She assured me it would happen. No one showed on Wednesday or Thursday. I called and left a message last night, asking the status, and emailed Kari who had sent me an email requesting my Groupon so she could mark it redeemed. I called Friday morning to ask if anyone was coming. Kari told me Sharon was just getting out of a meeting and would call me back shortly. Needless to say, no one ever called me back Friday. I understand that some companies can be overwhelmed by participating in Groupon, but this is beyond ridiculous. If I had known this would be an issue from the beginning, I simply would have hired another company to do the job. I was continually made promises that they had no intention of keeping. I emailed them again on Friday evening and Saturday evening. A week later, I have still to receive any response. I did get a refund from Groupon.