Medical Care Alert

I bought it for my sister. If she falls, and gets knocked out, the fall will register with the medical alert people.The price is a little high. It is also cellular, so it doesn't matter where she is. If she goes away from home, it will still work. She got one of the most expensive ones. I would give them five stars. They are very good and it does it's job.

It worked out extremely well. The reason my medical alert went off was because the airlines made me take it off and then, they dropped it as it was going through the little screen. The service could not get a hold of me because I was in a cellphone free area. They called my friend who said no and thinks I was out of town. The police went out there, checked everything out, and did exactly what they said they would do. I was very pleased with it. I have not needed it before, but the system worked exactly the way they said it would. I have the little life alert on my neck at the moment.

No problems. I'd tell them it works fine, and if they think they need it they should do it. The workers were very helpful.

I just pressed the button to make sure it was working, instead of them calling me once a while to make sure you're satisfied or it was working okay, you had to press the button to make sure it was working. I would use them again if I had to.

They never came out to the house, they just sent the medical alert stuff in the mail and we set it up for her. It's $345 a year. I think the price is terrible, but have to have it for her, so it's there. It works good. Every time she's pushed the button, the ambulance has arrived. They're right there as soon as she pushes the button, someone is right there talking to her on the machine, even though she can't here it. But the ambulance is always there if she pushes the button. They're very punctual. It's the emergency people who are coming from her city and they're always there because it was her medical alert that alerted them that they need to get out there. She has to push it once a month and they always let her know that she's doing ok. Since they're the only choice, I have no other choice to go to, but I'd use them again. It works, it's just expensive. Be prepared to pay over $300 a year for it.

They're responsive, the equipment is probably better except on the market.

It's really my mother's medical care alert, occasionally she sends it off accidentally, and that happens every couple of months, and they do what they're supposed to do.

Great,I ordered HOME & AWAY ELITE Annual Plan GPS FALL Detection Medical Alert System.

Every contact we've had with them has been GREAT - they are prompt, thorough, and accommodating. Highly recommend!

The system was easy to set-up and components arrived quickly. I was kept apprised of shipping status and set-up instructions were emailed in print and in video form along with a hard-copy of instructions that came with the equipment. Like other services, users must periodically check to ensure pendant and system remain operational. I only gave a B for responsiveness and punctuality as a couple of times during the past year, it took the operator a little time to answer when testing the system. Makes me wonder if this would've been a problem if there had been an actual emergency. However, the wait time, being less than one minute, was acceptable so I didn't rate the company lower than a B in these two areas. Once, when my husband misplaced his pendant and we couldn't find it, the operator sent us a refurbished pendant at no charge and told us we could keep it if we found the original pendant, which we did two days later. Nice to have the 2nd pendant as we live in a 2-story house. Operators have always been efficient and professional. Would recommend to anyone needing this service. I can't rate them on how they handle an actual emergency as fortunately, we have not yet had such an incident. However, having this service gives me peace of mind when I need to leave my husband alone to run errands. Incidentally, I compared this company with their competitors and for the price and services offered, they rated #1 in my book. So much so, that I've renewed their services for another year and plan to continue as long as needed. I'd recommend Medical Care Alert to anyone needing this type of service.

It was excellent. Company contacted me (caregive/nephew) immediately when my Uncle (user) each time he pushed the button for help. As well as their immedately contacting the ambulance when he did not answer their voice communication.

The representative was very responsive and followed up to make sure everything was working right. The company is great at communicating with my mom and product works as described.

I like the their ability to find out what's going on even when things don't make sense. My Mother leaned accidentally on the button, and they wanted to know what was going on before they sent anyone over.

Excellent service. I fell in my backyard. I pushed the button on my pendant and Provider contacted first responders who arrived in about ten minutes.

For my father they were fine but I changed services for him last year. It would be a little better for him. We never had an occasion to use the service. It was just one of those precautionary things. I would use them again if they were competitive. What I liked is the fact that it was a service that I needed for my father. I probably will not use them again because my father is using something that works a little bit better for him. It had nothing to do with the company. It's just strictly because of my dad.

Working great. It is excellent and you need to have it.

They did a really good job. I thought that they were really knowledgeable and very professional and good quality operation.

My husband has a medical alert and it's wonderful for him. They have the best options for helping people in home and out of home. The prices were reasonable. My husband and I both feel comfortable, and hopefully will continue with them. They called immediately when my husband clicked the button accidently. The service is definitely excellent, very professional every time.

It worked out fine. They were very responsive.

I went out to the mailbox and it was windy and I lost my balance. I managed to get back to the house and I called them and they sent an ambulance and i went to the hospital and everything worked out OK.

So far ok. It seems to work but it got caught in her luggage when we were moving from Dallas to back here on a little vacation. That set it off and the emergency people came out looking for her. Other than that one event. We haven't had to use it. The quality is fine as it is but I wish the pendant was smaller. Its about 2.5 x 1.25 inches and its hanging around her neck all the time which makes it less than perfect. From what I can tell the quality is fine. it is as advertised. I haven't had to use there customer care yet.

They were fantastic. The customer service was truly sincere. Patrick was amazing, patient and followed up with things. He was really fabulous.

I called they answered my questions.

Sometimes their response times are long. My concern is that they take a while to answer once you push the button.

It's good. They explained everything and told us what we had to do.