Medical Care Alert

I had seen an advertisement from MedicalAIert System and contacted them. My questions were answered and the service was very helpful, friendly, and responsive to my needs. The cost was reasonable and in a matter of a few days I received the unit and was able to set it up myself. The unit I chose can be used not only in my home but also it is in touch with satellite so it will work when I call no matter where I am in the United States. When I made a test call, the response was immediate so I know I will be able to have assistance quickly whenever and whereverI may need it. I am grateful for the service and support provided by the folks at MedicalAlert System.

We have a lock box on the front door so if someone needs to get in, they can get the key without having to break any doors down. The buttons are waterproof so I can take it in the shower with me. I'm never without it, and it works anywhere in the yard and has a rechargeable battery. Everything they say about the product is true. I test it once a month to check the dial tone, which they encourage you to do. You can also press the real button and talk to someone in their service center anytime. Thankfully, I haven't had to use it for an emergency yet, but in the beginning we had a lot of questions and they were very knowledgeable about their product. As long as you have enough energy to press that button, you're in good shape.They are great. I would give them a "double "A"" in communication if I could.

It turned out fine. She never had to use their services, but we had the system just in case she ever did need to use it. We don't use the product anymore because my mother in law is now in a nursing home. When she was using Medical Care Alert, she never mentioned really liking or disliking anything about the product or the service, but my mother in law is pretty low key.

I think it would have been OK had my mother been able to use it. They were friendly and they followed up with us as they were concerned that the equipment wasn't working. There were no issues with the product or their service, however, again my mother just wasn't able to use the product because of her dementia.

Thank goodness we haven't had to use it in an emergency situation, but during the setup process the customer service reps were very helpful and very kind. She tests the system periodically to make sure it is working, and she has never had a complaint.

They sent out a device which looked like a box that hooked up to her phone line. The only place my mother could possibly hook up the box was to her phone line in the den, as there were no other options. I called to test the system for my mother every 2-3 weeks, and I was always able to reach someone who was very nice, and could hear clearly. I also had my mother call to test the system, and because she is hard of hearing, she was unable to hear the operator, and they were unable to hear her. She was on the plan for 3-4 months until we stopped because it just didn't work for our situation. She is hard of hearing, which we explained to the company. They were very good about working with me to try to resolve the issue, but we ended up getting a refund and will be trying another company soon.

The machine and bracelet provided to me for my grandmother arrived a day earlier than anticipated. While the unit doesn't look brand new (okay because I'm only paying for the service not the equipment), it works well. It was easy to hook up and the directions were simple to follow. We called the company to put it in test mode and had my grandmother speak to them until she felt comfortable that she new what to expect if she needs to push the button on her bracelet. They are very professional and helpful.

They were extremely easy to deal with. Easy to order. Pol

I called and left a message that I was interested in learning more about the company. Very soon I was contacted by one of their agents who was an excellent salesman for the company. She answered all my questions carefully and thoroughly, and I never felt she was putting pressure on me. (I was honest about my comparison shopping.) Over the next few days, other questions came up which I emailed to her.....again, I always received a prompt response. After signing up with Medical Care Alert, the equipment arrived as advertised with clear instructions. Where necessary, it had already been preprogrammed. For several days I tested the equipment to learn the practical distance between the voice conveyor and the alert button. Every operator who answered the call, has been excellent, efficient and helpful. When I told them the equipment was new to me and I was testing its range, they worked with me in determining how far away I could get from the base and still communicate verbally. One time I took a walk away from home and pushed the button to see how the WI FI reception was going to be. The voice came right through with about 50 seconds. Then I asked if, with the GPS she could tell me where I was. Within 5 seconds she gave me the names of the 2 nearest cross streets. I was impressed. With a medical alert system, the operators who take the calls are every bit as important as the equipment. I have great faith in the expertise and compassion of the operators at Medical Care Alert.

Very helpful. Good explanation of services and cost.

They are very responsive, personable, great with customer service and wonderful with my 86 year old mother. They are good all the way around, I have no complaints and the price is reasonable.

They’re excellent and very, very good!

They were very easy to work with and if we decide to go with the home service, we would use them!

I really liked their service, knowledge of their product and the way they advised me. They replaced the unit they couldn’t program with a new one and it was overall awesome customer service!

She has really found that the call center operators are really responsive but also provide excellent service to her, and she has been very pleased with the interactions she’s had.

They are very satisfactory. Their pricing and services is really good. They really fit the bill. They offer a lock box and install it for free. When I push the button, EMS will call them and get the combination of the lock box to be able to get to me. I’ve had them for 3 months. I test their system once a month. You can’t ask for better service.

provider was very helpful and professional. I have not yet had to signal my provider (thankfully). My only negative is that the necklace is long and not comfortable when I`m sitting and/or eating and sleeping.

They were great on the phone, sent their box quickly after I ordered. The lockbox wouldn't open; they talked me through trying a few things on the phone, then said they would ship out a new one and I could just consider the first one a paperweight (or throw away). The new one arrived quickly and worked fine. We tested out the system, and it seems to be as promised and working well.

This was a horrible experience and I will try another medical alert system as this is not a luxury item but a necessity.

I acquired a medical alert system for my mother. The telephone representative was helpful in determining the best system for her needs and the system was delivered punctually and without any problems. It was relatively easy to set up and use.

I was concerned that my father (83) who lives alone would not use this but one night he was having chest pains and pushed his button on the transmitter he wore around his neck. A dispatcher/paramedic answered his call , after talking with my father he dispatched an ambulance and stayed talking with my dad till help arrived, This was very comforting to my father. The paramedic then called me and left a very in depth message (as I was at work). My brother was the next emergency contact and was promptly called. This situation was handled to a tee. My father also has set of his alarm by accident a few times and the responder has always been very professional and kind, I have had nothing but good contacts so far with this company. I almost forgot, when I received my package initially, I was sent a key box that didn't work. I called and they sent me a new one in two days time.

They are so reasonably priced. Less than a dollar a day. It would cost more than that to have someone stop in and check on her every day and then that is only for the few minutes that they are there. This is coverage 24 hours a day. Since mom uses a walker she is a little unsteady on her feet and so we worry about her falling and then not being able to get up. This device and service eliminates that concern from our lives.

I talked to a woman who helped me very patiently. She seemed to know the product well. The working light on my unit was yellow. She said it should be green. We worked for some time plugging and unplugging the device in different wall outlets. I had to move the couch and a large wooden cabinet to do so. It was very tiring. No matter what I did the light remained yellow and did not turn green. Finally She decided we should go ahead and test the unit anyway. It worked. I was very disappointed that she had me do all that work for nothing. But in the end, she was very helpful and polite and we did get it working and I believe it was just one of those things that randomly happen. It is working and I am very pleased with the price which is about half what the local hospital here charges for the same services. Time will tell if the savings is worth it. I am still pleased with the service. They furnished me 2 call buttons and 2 cords to wear as a necklace and one wrist band to wear on my wrist if I so choose. The local service here charges $10 a month for one emergency button. I have 2 for no extra charge.

The equipment was shipped immediately and I received it in 2 days. Instructions were straight forward. Connected main unit to phone line and plug into ac outlet. Batteries were already charged. Performed a test of the remote pendant. It took about 45 seconds for the test call to be answered. The representative that answered was very polite and verified my mother was ok by asking a few simple questions. Voice quality was very clear and loud. The pendant can be clipped to my mothers clothing or connected to a holder that she can wear as a bracelet or wore around neck with a lanyard. All in all ,it was a very good experience with this company. Would highly recommend them. Just remember to perform a test call with the company once a month to ensure operation and to make your loved one get in the habit of using the pendent. The company will not contact you to follow up to verify operation.

We had decided we needed an item like this after moving back home. several years ago, she had a bad fall and broke her wrist which made her unable to use her walker so she had to move to a nursing home. No matter what the cost of this system is, no way is it more than nursing care! Of course, keeping Mom home and safe is the important thing. My peace of mind is no small thing either! If there is anything to be improved upon, I would say the style of the pendant and bracelet. They are not uncomfortable, but I do not see why they can't be thinner, less bulky? I highly recommend this system. It has been in place for a year without any issues.