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Donald E McNabb Co
Tile: Ceramic and Porcelain - Repair, Carpet Repair, Refasten, or Stretch, Wood Flooring Repair or Partial Replacement,
About us
In 1951, Donald E. McNabb set out to create a company that would provide Detroit's growing automobile industry with carpeting for a relatively new idea called an Auto Show. Donald E. McNabb built long lasting relationships with the Detroit automobile companies by providing quality products with unsurpassed service. Today, the Donald E. McNabb Company has grown and expanded beyond the Detroit automobile industry to worldwide clients in hundreds of Auto Shows, Trade Shows and special events. With over 50 years of experience, the Donald E. McNabb Company is a market leader in exhibition flooring and installation.
Business highlights
74 years of experience
Services we offer
Residential & commercial. Vinyl, area rugs, bamboo, ceramic tile & carpet installation., cork, hardwood, laminate, rubber
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.928 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 11% | ||
| 0% | ||
| 0% | ||
| 0% |
Showing 1-25 of 28 reviews
Paula B.
Jan 2017
Basement vinyl flooring and carpet for stairs
Joan V.
Sep 2016
Good did the work well cleaned up well on time. Pleasant
Harold H.
Oct 2015
Well done!
Christina T.
Oct 2015
They helped us find the warehouse carpet and came to install the next week. I liked how quick they were and that the quote matched the price. Installers even brought a vaccum to clean up after. The price was about the same as Lowes but the quality of the carpet was much higher.
Rob G.
Sep 2015
The guys did a great job, from sales to install. No issues at all.
Dan B.
Jun 2015
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Carrie C.
May 2015
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Heather H.
Oct 2014
The carpet was ordered 3 weeks prior and once it arrived it was installed within one week. The installers were quick and professional. It took 2 days for complete installation. I was happy with the carpet and the service.
Charity D.
Sep 2014
The sales experience was a little off-putting. The salesman originally seemed unwilling to help us, but warmed up as the transaction progressed. We have never purchased carpet in a setting where some was previously used at car shows, some was the unused leftovers ordered for the shows, and some could be ordered traditionally. Because of our short timeline we went with the unused overstock. Although we kept hearing that it was a tremendous deal, neither my husband or I felt that the savings were particularly noticeable. The selections are obviously more limited if you choose this option. That said, the removal of the old carpet and pad, and the installation of the new went flawlessly. The newly painted walls were not touched and there was no mess to clean up.
Dan B.
Sep 2014
I came in on Monday and they came to my house on Thurs. and it was installed. They did an excellent job. I didn't have to do anything because they cleaned up everything after installation.
Scott S.
Aug 2014
unknown
Lyron M.
Aug 2014
McNabb is good. I don't have any dislike; the pricing was good and they were helpful.
Linda R.
Jun 2014
Sales person was very accommodating when told of preferences. Installation crew was very timely and offered suggestions for stairway installation.
Dave N.
Nov 2013
When we walked into the McNabb showroom we were greeted by a friendly receptionist and directed to a sales consultant. Our sales consultant, Chuck, answered all our questions about the type of carpeting that would best suit the needs of our home. Once we selected our carpeting and padding we were given a quote and Chuck scheduled a representative to come to our home and verify all the room sizes. Our carpeting was installed by Tony and Jamie, and we were very pleased with their professional attitude and work ethic.
We felt comfortable and confident with the way we were treated by everyone at McNabb. Everything was done in a timely manner and within our budget. We love the carpeting and we highly recommend McNabb to meet any of your flooring needs.
We felt comfortable and confident with the way we were treated by everyone at McNabb. Everything was done in a timely manner and within our budget. We love the carpeting and we highly recommend McNabb to meet any of your flooring needs.
Response from Donald E McNabb Co
"Thank you for the wonderful comments. Chuck, Tony and Jamie appreciated your review, as did all the other employees at the Donald E. McNabb Company who worked to make your experience exceptional. Thank you for selecting us, and we look forward to helping you with any future flooring purchase."
Jim S.
Sep 2013
The sales process was pleasant. Our salesperson was helpful and knowledgeable, guiding us to the best level of quality for the texture, color and price of carpet and padding we were seeking. the installers actually showed up about 15 minutes early--imagine that!--and were courteous and quick. They installed the carpet and padding in 12 x 22 foot bedroom plus the closet in less than an hour. Needless to say, we will use McNabb again.
Response from Donald E McNabb Co
"Thank you for the kind words [member name removed]. We pride ourselves on providing the best customer service, not only in the showroom but also the installation experience as well. We look forward to serving you again in the future!"
Margaret M.
Aug 2013
did I am so glad I chose DE McNabb for my new flooring projects! I live really close by to the company and was in the market for new flooring. My first contact was on 7/23/13 when I stopped by on what I had planned to be an information gathering trip. Upon walking in I was greeted by a friendly receptionist who directed me to Chuck Economou, their floor supervisor. We discussed what would be the best options for my budget and living situation ( 3 cats in the house) and he directed me to the appropriate products-vinyl sheet flooring for the kitchen/laundry room and a newly developed carpet product that would stand up well to any potential pet accidents from both an order and staining standpoint. I felt no sales pressure whatsoever during our meeting. Chuck took the time to make a detailed estimate based on blueprints I had of the house to give me the best information I could have. In fact I was so impressed I decided to place an order right then and there!
The next day, the measuring technician came out and made a detailed plan. I had called Chuck back that morning to let him know I didn't think the color I had chosen for the vinyl floor would match. He said it would be no problem to change it. In fact he came by the house a couple days later with more samples took the time to double check the measuring and layout plans. He also accepted some Angie's List coupons that I had found and quot;after the factand quot; without hesitation. The plan was to do the vinyl flooring first and the carpet later. Product was ordered and Phase 1 ( vinyl floor) was scheduled for 8/6 and 8/7.
On installation day, the technician arrived when expected. He was polite, clean and organized. I had contracted for McNabb to move my appliances and remove/replace the trim. He even moved the laundry tub! ( I wasn't sure about disconnecting the gas dryer, so I had my repair guy do that just to be sure the house didn't blow up). The technician faced a lot of difficulties because of the layout of my kitchen ( lots of silly angles in the nook area). Also the humid weather didn't help things dry, so installation actually took an extra half a day. But that didn't matter to me! I'd much rather have someone take their time to do a nice job than rush it and he sure did that. My floor looks awesome and I could not be happier
I am sure that DE McNabb will do just as good a job with the carpet install on 8/20 and 8/21. This company believes in service and doing the job right. They also stand behind their products and their workmanship. Yes they might be more expensive than the big box stores, but it's well worth it. I've never had a sales person from a big box store keep me as informed and come out each day to check on the progress of the job like Chuck did. Also I've rarely had an installer work with such attention to detail.
The next day, the measuring technician came out and made a detailed plan. I had called Chuck back that morning to let him know I didn't think the color I had chosen for the vinyl floor would match. He said it would be no problem to change it. In fact he came by the house a couple days later with more samples took the time to double check the measuring and layout plans. He also accepted some Angie's List coupons that I had found and quot;after the factand quot; without hesitation. The plan was to do the vinyl flooring first and the carpet later. Product was ordered and Phase 1 ( vinyl floor) was scheduled for 8/6 and 8/7.
On installation day, the technician arrived when expected. He was polite, clean and organized. I had contracted for McNabb to move my appliances and remove/replace the trim. He even moved the laundry tub! ( I wasn't sure about disconnecting the gas dryer, so I had my repair guy do that just to be sure the house didn't blow up). The technician faced a lot of difficulties because of the layout of my kitchen ( lots of silly angles in the nook area). Also the humid weather didn't help things dry, so installation actually took an extra half a day. But that didn't matter to me! I'd much rather have someone take their time to do a nice job than rush it and he sure did that. My floor looks awesome and I could not be happier
I am sure that DE McNabb will do just as good a job with the carpet install on 8/20 and 8/21. This company believes in service and doing the job right. They also stand behind their products and their workmanship. Yes they might be more expensive than the big box stores, but it's well worth it. I've never had a sales person from a big box store keep me as informed and come out each day to check on the progress of the job like Chuck did. Also I've rarely had an installer work with such attention to detail.
Response from Donald E McNabb Co
"Thank you so much for your wonderful comments and trusting us with your purchase. We appreciate you putting your trust in the D. E. McNabb Company to install the flooring in your home. The attention you received from Chuck is what we strive to give all of our customers. We recently celebrated 62 years of working to be the best company, providing quality products, and exceptional service to good customers like you."
Dana L.
Jun 2013
Our experience with them was very good. He was prompt, he did exactly what he said he was going to do , he did an excellent job and he left.
Response from Donald E McNabb Co
"Thank you for letting us know that we exceeded your expectations. We value every customer and welcome you feedback."
Mike K.
Jun 2013
They were good and I didn't really have any dislikes. They answered all my questions and went with what I wanted to do; unlike some other estimators. They were customer friendly and didn't try to up sell me.
Response from Donald E McNabb Co
"Thank you for your confidence and purchase. We work hard to provide the best sales experience for our customers by answering all questions and making suggestion without high pressure tactics. We are happy to hear we exceeded your expectations, and look forward to helping you with any future flooring needs."
Craig T.
Jun 2013
Donald E McNabb Co. they were a little expensive. They gave me a quote.
Response from Donald E McNabb Co
"At Donald E. McNabb we have new carpet starting as low as $0.49 per/sf and highend carpets as well. There is something for everyone's price range."
Todd S.
Jun 2013
The salesperson we dealt with wasn't the best. He was young and while he appeared to have good product knowledge, he seemed to have a difficult time communicating it. Still, a appointment was made for someone to come out to verify measurements, and that went well, however, after that no one ever called us back. We had to call the salesperson and ended up actually going back into the store to finalize a deal.
Again, the carpet seems nice, I am sure the price was fair, and we're looking forward to the installation we've scheduled. The actual sales experience was a little frustrating, but not terrible.
Again, the carpet seems nice, I am sure the price was fair, and we're looking forward to the installation we've scheduled. The actual sales experience was a little frustrating, but not terrible.
Response from Donald E McNabb Co
"We are sorry for the feeling that you did not have the best experience at D.E.McNabb. The Sales Associate who helped you is our newest employee and is being trained on product knowledge, customer interactions and follow up. There are Managers and Senior Sales Associates close by to help when needed. Thank you for your patience, understanding and your purchase. Our goal at D.E. McNabb is to exceed customer expectation and we work with our employees to provide the best experience and service."
Vickie L.
Dec 2012
Wonderful
Response from Donald E McNabb Co
"We try very hard to provide a fair estimate and assist in any way we can to make the purchase the best experience that it can be. Our sales staff is very happy to provide multiple solutions to a purchase situation and sometimes the first price isn't exactly what you expect in a purchase of flooring because most people are unaware of flooring prices and sometimes in hard surface costs are higher than expected. A true professional doesn't give up on the first try and provides further assistance and finds a flooring that fits your needs. I'm proud to say that is what happened here."
Jeff D.
Mar 2012
Very very well. I would go to them again. They were very competitive on the price and their installation was absolutely perfect.
Response from Donald E McNabb Co
"We are pleased that your experience was a success and look forward to servicing you in your future needs. We are proud to have Jim and I have worked with Jim for a long time. He is a professional in every use of the word and a expert in flooring. If you have further needs please feel free to contact Jim and I assure you it will be the same experience as prior."
Lucille L.
Dec 2011
They had a wonderful selection and I got exactly what I wanted. They did a great job and the installers did a great job as well. I would use them again in the future.
Response from Donald E McNabb Co
"We pride ourselves on having a highly trained installation team and always have. From the sales staff, to the measure service, to the installation a highly trained expert in flooring is at every level. We also pride ourselves on follow up and service when needed. So please think of us in the future as flooring needs arise."
Jennifer P.
Dec 2011
It was a perfect installation. The installers were union and very skilled and very knowledgeable. They were friendly and helpful.
Response from Donald E McNabb Co
"I remember this installation in your beautiful home. This was a very nice family and a true pleasure to service as a client. It's this kind of client that we love to serve in the local community and perform at a high level and keep them coming back. We look forward to seeing you again and we hope that all is well, Thanks from the McNabb Company and always think of us for flooring."
Louise P.
Oct 2010
Carpet that was originally purchased from McNabb at least ten years ago had rumpled in one area of the living room. I called them asking to hire them for the repair. They told me they only did repairs on products purchased from them. Because it had been so long ago my purchase was no longer on record, but they were very nice and accepted my word on good faith. I was quoted a price of $180 and I set up the appointment. The service tech called ahead and arrived on time. He examined the area to be repaired and said that he would reduce the price to $100.00 as it was a small area. He also repaired a section of the carpet on a stair that that had become loose, at no additional cost. I was very pleased with the result and the professionalism of the staff on the phone and the repair tech who did the the work.
Response from Donald E McNabb Co
"It is easy to sell a client once, but servicing that client in the event of minor trouble is where we hang our hat. We pride ouselves on servicing the community and not once but every single time we get a chance. It is always wonderful to hear that we are reaching our goals and keep pushing forward. Service doesn't stop at installation and in order to keep clients happy and coming back you have to keep them happy going forward."
Licensing
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FAQ
Donald E McNabb Co is currently rated 4.9 overall out of 5.
Donald E McNabb Co accepts the following forms of payment: CreditCard
Yes, Donald E McNabb Co offers free project estimates.
No, Donald E McNabb Co does not offer eco-friendly accreditations.
No, Donald E McNabb Co does not offer a senior discount.
No, Donald E McNabb Co does not offer emergency services.
No, Donald E McNabb Co does not offer warranties.