The initial consultation couldn't have gone better. Gary from Supreme sold us the flooring in Midland. He was very courteous. The carpet was in stock and the linoleum took another week. We were in a hurry to move into our home and wanted the carpet installed immediately since it was in stock. We were living in a hotel during our relocation. The carpet install went fine but it seems that it was improperly measured because we have tons of carpet left over and the coat closet was installed with carpet as opposed to the linoleum we purchased (why waste expensive carpet). A week later, the linoleum arrived and we set up the installation for the product. Once again, the installers arrived and this time not enough was ordered. We had to wait for additional material to come in. We were given a timeline of Thursday-Saturday for the installation. My husband and I both work and we took time off work for the first two installs but it was starting to become annoying that another installation was needed. The installers also broke our trim along our cabinets and it needed to be replaced. We called starting Tuesday of the week of the third install to get an appointment. We needed to plan around our work schedules with our employers. Tuesday we received no feedback or return calls. Wednesday we received no feedback or return calls. Thursday we received no feedback or return calls. Meanwhile, I call once a day everyday to setup up the install. By Friday, I start calling every two hours until finally after 4 calls,I get a response that it will be "sometime Saturday, we don't have a time." We receive the final amount of linoleum but they forgot the cabinet trim. Sick of the mess, I tell my husband to deal with it. After 3 calls, the installers randomly call us letting us know they are in the area and will put it in (a week later). NOW, I receive an additional bill. For the carpet removal. We made it VERY clear, we did not want to do any work. Why else would we pay additional for the refrigerator removal and trim removal? After the first call regarding the additional bill, I was told Gary would call me back. I never heard anything so I figured it was a mistake and taken care of. TODAY, I received a past due bill. Billing informed me Gary would call me back. Do I expect it? No. Will I pay? Probably so. Will I ever, ever, ever, recommend them to anyone? NOT AT ALL. My overall experience has been lousy. I wouldn't have used them again previously but I am not one to write negative reviews. So here is my experience. I had much better customer service with home depot. I also want to include the installers were great. I have no bad comments about them. Also I can't help but wonder, since the measure was screwed up, how much should I have initially paid? Our carpet was $4/sqft (w/out install) and we have tons of it leftover. We were short on linoleum which was much much cheaper. We never received an itemized invoice, so we could not determine if we got overcharged.