R & S HEATING & COOLING SVC

Rand S Heating and Cooling Service is excellent. I was expecting it to be more expensive. He took it apart, he looked at everything, he gave it a good cleaning and he gave it a clean filter. The surprising thing was that corrected the squeak but he couldn't find the reason for it to be squeaking. He's very honest. His father started the company and he partnered with him and his father has passed. He's keeping it going out of honor of his father and he's just a really personable young man. He's very knowledgeable about the equipment because I have an Amara furnace and it's not really that well-known of brand, it's not like Carrier and he handled it without a problem. He said that he couldn't see it that if it had any problems, he's taken care of it which I really appreciated because so often, they'll come in, they'll look at your equipment and say "that's probably going to cost more to deal with" and he didn't. He said "that's not a problem" and he's coming back to do my air-conditioning uynit when it gets a little bit warmer and he put me on his checklist so they'll call me which really helps me because I don't have to worry about it. Considering that I was expecting to pay a couple of hundred dollars the last time I've had my furnace cleaned by somebody other than him, it cost me $150, I'd say that his price is definitely an A. He was running a little late, he called me and explained the situation. I guess he ran into some difficulties but he managed to finish it at a reasonable time and when he called, he let me know that he was running late, he gave me another time quote and he was accurate on it. As a matter of fact, he came a little before that which was perfect. He cares about his clients, that definitely comes through with the way he treats us and he was very careful to make sure that I knew he was running late and that he hadn't forgotten me and that he would be there. I tend to get very chatty with people and they tend to get chatty with me, I would say he was as professional as I allow. I'm planning to use him again.

It went phenomenally well. Nick Schwartz oversaw the work personally. Changed out the air filter in the furnace and solved a cycle problem with the AC. Never tried to talk me into buying new things I didn't need - just maintained what I already had.