Pritchard Wilson Heating Cooling and Plumbing

I sent a complaint to the BBB. Call again this week. Company is out of business. Company's phone numbers have been purchased by another heating and cooling company as of this past Monday.Have not heard from them again.

We did the heating and cooling a year ago and it was done by Pritchard. We say it was fair. The service was okay. It wasn't something I would worry about. Some stuff they did right and the rest of the stuff was okay. I might try somebody else before I go back.

It went as bad as you could ever imagine. After we moved in the middle of February, we noticed the temperature could only go up to 68 degrees maximum. I called the company for service but nobody showed up at the appointment, no cancellation notice either. I had to call for a 2nd appointment, and nobody apologized for the missed appointment either. Finally the guy showed up but he did nothing to address the problem. Also before installation I was assured that I would get $900 rebate from the energy company and Pritchard would file all the paperwork on my behalf. However as of today no rebate ever showed up. I had to call Pritchard multiple times and was finally able to get hold of Jason. However the conversation was going nowhere as Jason was extremely rude and impatient, refused to provide me any confirmation or the energy company's contact information for the rebate. He asked me to wait for up to 2 months (from the payment date) for the rebate to show up. Then my realtor had to call in, Jason told her to wait for 6 months and he promised my realtor that he would send her the rebate paperwork confirmation. But the deadline had passed, and Jason refused to answer the call or respond the email. And he would not even bother to fix my Boiler problem as well. In my personal experience, Pritchard is a very lousy and horrible company and I would strongly suggest you to stay away from this terrible company. I have no way understanding why Jason would deny providing the paperwork for the rebate and the only explanation I could come up is that Jason wants to keep that $900 rebate to his own pocket.

Happy with quote and initial install. The installers were prompt and professional. They re-installed my existing humidifier and when the humidifier solenoid opens it causes loud vibrations on the furnace / duct work. They came out in the fall and blame the humidifier solenoid. Nothing changed, the noise is loud and annoying. I called nearly two weeks ago and have yet to receive a call back. It should be noted that my call in the fall was also ignored and I had to make subsequent calls to get service. Also the humidifier was not noisy when attached to the old furnace. Currently it is noisy and leaking water. I expect a 100% complete job that is worry-free. That is not what I received. Twice they have failed to respond to this problem, makes me feel like they took my money and do not stand behind their work. Disappointed.

Rusty colored water was pooling under the hot water tank, so I called Pritchard. The lady who took my call was very helpful, patiently answered all my questions (as I've never been through this before) explaining the options available to me without a hard sell, and when I mentioned I found them on Angies List she said I qualified for a discount. The installers were prompt, and very professional, answering all my questions while they worked on the old unit. They even showed me how to drain the tank and why it should be done annually. I also shared with them if they had to check the water pressure - the faucet in the laundry room sink didn't work very well...water just trickled out. To my pleasant surprise, one of the installers removed the nozzle from the sink faucet and found the blockage was a small piece of plastic (used for shipping) that had never been removed! Now the faucet works perfectly!! When the installers removed the old unit (and took it away to their truck), I saw the floor beneath it was pretty messy and I wanted to clean that area before the new tank was installed. But the installers said they would do that for me, all I needed to do was get them a few pieces of paper towel. Even when they had finished, the area looked like they had never been there. What kind gentlemen these two installers were! I would definitely recommend Pritchard Wilson Heating, Cooling & Plumbing! And I plan to use them again.

We were told that the problem was not with our furnace but was a problem with our thermostat. We have a Nest thermostat and Pritchard Wilson is an authorized technician of the Nest. No repairs were made and we were charged 79 for a service call. We contacted the Nest manufacturers and they shipped us a new one next day. When we installed the new Nest we were still having the same problems with the furnace. Pritchard Wilson claims to be available 24 hours - however we left multiple messages on their answering voicemail and never got a call back that day...not even a call back the next day. We have a 5 Month old baby in the house and can't afford to not have a heated house when it is 20 degrees outside. Working with Pritchard Wilson was disappointing and frustrating to say the least.

Install went well. Cost was too high.

I was having a problem where some of my baseboard units were working, and some were not. I called one company, who came out and told me there was air in the system, and it would cost $500-$600 to fix. As my boiler is very old, they didn't recommend putting money into it, and instead quoted me on a new boiler. Knowing my boiler is on its last legs, and wanting to get another quote for a job so large, I called Pritchard and Wilson. Their tech came out and noticed that two valves near my boiler had been closed (probably from when I had two baseboards raised in my family room over the summer), and not reopened. He opened them, and suddenly all my baseboards were working. So no air in the system, and no $500-$600 repair bill. Their new boiler quote was comparable to what the other company gave me, but after this experience I have way more confidence in Pritchard and Wilson than in the other company.

Services went very well. They were even able to come the same day I called. That's awesome service!

There was a scheduling error, so they missed our first appointment. Pritchard Wilson was a personal recommendation from a family member. I understand that accidents happen, but we may not have tried to reschedule if they didn't come so highly recommended. I was glad we did. Jason came out to the house and was able to identify and correct the problem quickly. He answered all of our questions, and never tried to sell us service/maintenance we didn't need. I would recommend Pritchard Wilson.

Pritchard installed a water powered backup for us a few years ago, and they did a great job. They came out on a service call later and also were very good. This time however the WPB has stopped working and we called to schedule service. The person who we were told would call us back never did. We called again and scheduled a service call. We took that day off from work, and that morning they called us and said the one guy they have at the whole company who could help us had car trouble. Nothing more was offered to help us. We're now looking for someone new to work with.

We own a house in Westland that my son is living in. His heat stopped working in the night so he called me and asked if I would find someone to fix it because he works. I called this company and they said they didn't think they would be able to come out until Friday which is another two days. She said she would double check though. She was kind enough to call me back in a short time to confirm that it would be Friday at the soonest. While no work was preformed I appreciated her checking and calling me back.

After our furnace shut down twice on us and one service call cost $166. We called Pritchard for a furnace estimate. Jim Crain quickly responded. We had already decided to purchase a hot water tank and had Jim give us an estimate for the complete package. He has excellent knowledge of the products . He gave us a discount on the tank because it was installed at the same time the furnace was installed. He also gave us credit for the service call. Due to very cold weather installation was within two days. We were never left without heat. The installers, Josh and Marin did an excellent job. Both were very professional and knowledgeable and answered our many questions. Cleanup was great. We have dealt with Pritchard many times in the past and have been satisfied with the service.

One of the owners made the initial sales call and gave us an estimate. He was very knowledgebale and thorough and answered all our questions about our 20+ year old system. We were hesitant to "change brands" but he was able to educate us and overcome any objections we had. We subsequently had to revise the estimate and they promptly sent the revised estimate via email and followed up with a confirming phone conversation to answer any further questions. We scheduled the installation. They arrived on time, finished the job the same day and cleaned up everything. They did what they said they would do and we are very satisfied.

They found a cracked heat exchanger that would have allowed carbon monoxide to escape. |He gave me an estimate for a new furnace that was about $1,000+ higher than an estimate from a different company for a different but comparable furnace. | |I went with the other furnace and couldn't be happier. The other company also told me that based on the age of the old furnace, the heat exchanger was still covered under warranty - Wilson Prichard never mentioned that!

They didn't try to sell me anything, but advised me on what to expect with my furnace in the future. This company also installed my new central air unit 3 years ago, and it's been great. I chose them at that time because when I received several estimates, they took the time to explain everything and treated me like I had a brain. Not so with the other companies. I will definitely use Pritchard Wilson for my heating and cooling needs in the future!

The 1st respondant, Mr. Johns not only figured the problems out within a 1/2 hour, but also, was able to get some temp heating going. He than developed a game plan to resolve the problem quicky. Within 24 hours we had the personnel and equipment needed to install the new furnace and A/C unit .Within 5 hours of their arrival we had heat. When the installers, Nick and Melvin, left the house, the site was cleaner then when they had arrived.

did not use. quote was HUNDREDS TOO HIGH. Did not offer the warranty I requested.

This was my first furnace replacement, but I followed the guidelines and had four firms come out to provide quotes. Pritchard and Sons came in with the lowest number by a good margin. They were easy to work with, very professional, and performed exactly as advertised. I had my new furnace installed, including new venting, new liner, etc...for the quoted price and within the quoted timeframe. I have been using the new furnace for two months now and am very happy with the performance. All in all, this was a great experience, and I won't hesitate to use these folks again in the future.

The work was fairly well done. The sales person did a great job in answering all my question before and during the job. They upgraded the furnace to a variable speed but down graded the blower size from a 4 ton to a 3 ton at no cost which was a pleasant surprise. Time will tell if the down grade blower speed will work (probably my non confidence is due to my lack of knowledge). They had to install the new condenser a couple of feet forward of its' original spot to meet requirements. Would have been nice to know that before the job started but the sales person did apologize for not recognizing that during his quote. They were prompt and professional but could have done a better job at cleaning up. Overall I was pleased with the job.

Great people, great job including clean-up and explanation of how to use and maintain equipment.

They were sweet, on time, and did a good job. Best of all, they cleaned everything up after. Usually plumbers just fix your pipes and leave you with a nasty mess but not the Pritchard crew. I'm very impressed!

I was very pleased with this company. The previous furnace was an ancient gravity furnace. I had this removed prior to the installation. I have a family room addition that had no heat ducts and an 18 in crawl space. One company did not even bid the job because of the crawl space problem. Ryan Fitzpatrick came out to bid the job and did an excellent job of explaining the duct work, the electric, the cold air system, and the quality of the products to be used. He was very easy to reach and even took care of applying for the rebates from DTE! The crew were very pleasant, very professional and arrived everyday on time. The job was completed according to schedule. They did a great job of cleaning up everything. The system is working great. I would especially like to commend Josh for his customer service skills.

Of the three companies I contacted, Pritchard Wilson was the only one that would send a plumber out to the house to give me an estimate, which I wanted because of the old two-tank hot water heater arrangement. People coming to the house were always on time or they called to let us know, except on the day of installation, when they were delayed because of a supplier problem. Ryan was very polite and very knowledgeable. He spent a lot of time evaluating our system, making recommendations, and answering my questions. We are very happy with the tankless hot water heater. Installation day was very long, but the crew stayed until the system was complete so we could have hot water. Their work was neat and professional. They pulled the proper permits without being asked, and there was no problem with the final inspection. Ryan went above and beyond to solve a noise problem with the recirculation pump, and there was no charge to us. The office staff was polite and helpful.

Some time ago I had a sales person from Pritchard Wilson come out to give me an estimate on replacing a few baseboard heating units in my house. At that time I didn't go through with the replacement because it turned out the baseboards were not the problem it was the water temp setting on the boiler. I tried to call Pritchard Wilson a few times over the last few weeks to speak with a sales person because I would like to replace the cover panel portion of the units anyway since they are rusty in spots and just look worn. They said someone from sales would look up my previous quote and call me back. Someone did call me back initially but I missed the call due to being at work. I tried to call back and haven't been able to get in touch with anyone since. I've called about 3 times now in total and to my knowledge they've only attempted to reach me the one time. It's very frustrating how hard it is to get in touch with a sales person. Whenever I call there is never anyone available to speak to me right then it's always a call back situation which rarely seems to happen. They've never been rude to deal with just hard to reach. I understand they are busy but I have not gotten the impression that my business matters very much. I would never expect to be given the cell phone of a sales person but I think a lot of this could have been solved if they offered email communication as an option because then we could communicate in detail at both our convenience.