Harriman Heating Inc

I cannot speak towards the quality of their products but I want everyone to know that this is a company that has integrity and should be trusted. I was looking at getting my ac, furnace and water heater replaced. They were going to charge me $12,000. It was a bit pricey but, I get it, they have overhead and there is a supply chain issue. When I said I was thinking of having a friend do it, instead of them BSing me about why I shouldn’t consider a friend, they told me if he’s qualified then he’s going to be cheaper and they recommend that is what I should do. This came from the field supervisor, who I think is part of the Harriman family. If you hire this company for any work, they will be honest and upfront with you. They can be trusted

Great service by Mitch. He was VERY thorough and answered all my questions. He inspected everything and measured all sorts of items. He was carrying all the appropriate and professional tools. He took his time and was gentle on the machine. He didn't pressure me into anything, or try to scare me into buying anything unnecessary. I was happy with everything he did.

Fantastic! Professional, fast, low priced & Job Done Right! Damon M. was great & found the problem (on a VERY old furnace) quickly, fixed it, & waited to make sure it worked, explaining everything. 👍

We have a maintenance agreement with them and we wouldn't use anyone else. They installed a Train and they do quality work. We have been using them for years and we would highly recommend them.

The service tech informed us that Harriman didn't install proper 4" filter opening during install five years ago. Norman, their manager gave us one choice, which wasn't correct for our home size. The business manager acted as if they had no responsibility to fix the issue, and quoted us an additional $1700 price to do what should have been done five years ago.

Service Tech Brent was able to diagnose and fix a problem with my Lennox HE furnace that only happens occasionally. He traced the problem to a bad pressure switch that only failed under certain operating conditions and replaced it (part under warranty). Brent and Harriman Heating were prompt both in the initial service visit (the same day I called for support) as well as in getting the replacement part and returning to install it -- I actually had to have them wait an extra day after getting the part so that I could be home, as they got it faster than I'd anticipated! This is the second time I've used Harriman with great satisfaction; while my furnace is only 5 years old, the original installer is no longer doing residential service.

Fantastic service from Harriman tech Justin! When I turned on furnace for the first time this year (five-year-old high-efficiency Lennox), it would shut down, giving an error code for the blower motor. After several days of trying other companies, who all declined my request to help (or simply failed to call me back at all), Harriman took my call and had me on the schedule within a few minutes, with a tech arriving later that day. Internet searches suggest Lennox furnaces can be particularly tricky to service, and mine was no exception. The error code given by the furnace only indirectly showed where the actual problems were, and Furnace Tech Justin had to spend long periods of time on hold with Lennox to verify his diagnosis and receive clearance to replace the parts under warranty, including two trips to a dealer location half an hour away to find the appropriate parts (the logic board and the motor control unit). For the price -- a $99 initial service call and $300 flat-rate repair fee -- I received exceptional value from Harriman. Not only a large chunk of Tech Justin's time on the direct problem, but plenty of guidance on thermostat use for optimal heating performance, etc. Next time I have any heating needs, Harriman will definitely be my first call (rather than my 12th!)

I would highly recommend Harriman. Everyone I interfaced with from the office staff to the field personnel were polite and professional, they patiently answered all my questions & they did a quality job. Howard did the estimate and he was great. He came out a second time when I wanted some printed info and quickly answered text questions I sent. He didn't try to oversell me and I felt I got a very honest assessment of what I needed. Jessie and Shaine did the install. They did great work, cleaned up everything and went over the furnace & AC after completion. Very happy with the experience.

Derek was the tech who serviced our furnace today. He was very professional, friendly and did a fantastic job cleaning and inspecting our furnace. We will definitely hire this company when needed in the future. We received great value for the price we paid.

Our 2.5 year old top-of-the-line water heater, which we purchased from this vendor stopped working on a late Friday night. We paid for an emergency call, only to discover that the vapor sensor had been overcome by the fumes of having our hardware floors resealed. He took the sensor outside to air it out, reset it, and put a plastic bag around it until our floors dried. Luckily for us, the owner of the floor company reimbursed us for the service call.

I got charged a $99 service charge and an additional $253 to furnish and install a $50 part. Serviceman used a total of 1.5 hours, including his roundtrip to get the part. $352 for this job, in my opinion, is extremely excessive and borders on racketeering. Totally got taken advantage of in an emergency situation... Never Again!!

Very well. Service was prompt and professional. Would definitely hire them again.

I like it that they are not hounding me. You know sometimes you get a salesman and they are calling all the time. They are not harassing me and that is nice. I would consider using them but I am getting more quotes.

New furnace is much better - scheduled work quickly

I had rental properties that I used them to service. The last time they serviced one of my rental properties, I had to replace a furnace, and they sort of gouged me on price. So I will not be going back to them. I had been using them for 6 years before that. I expected some kind of discount since I had been using them for so long. It was the middle of winter, you got a new born in the house, and you have to replace the furnace right away because it dies. When they get you over a barrel like that, for not a normal customer you would expect to be gouged, but since I was a regular customer. They serviced the house, they did replace the hot water tank a year prior, and I had gotten the A/C units from them in the house 6 years ago. I would have expected better treatment and I didn't get it. I made it well known for them. after the fact, that I would not be using them anymore. I was not happy.

Went great, Jeff and Brian got in checked the furnace and filters, and did a great job cleaning up the furnace. Secondly, I have to note that last summer we had an AC problem and Harriman came out and fixed it. At the time I paid for a maint package with the furnace cleaning up rolled in the price. Harriman nicely called and reminded me of the services to be completed and scheduled a call within the times I was available. Kudos to Jef, Brian, and the Harriman team.

It went wonderful. He was very professional and courteous, very very nice. The quality of work was excellent. He put the furnace back together and cleaned up. He was very polite.

Those guys did pretty good. He caught a few things for me that I didn't know about and didn't charge me for it.

Strange service call. They drilled holes in the old furnace walls to inspect the heat exchange. Got a second opinion from Alert Heating and Cooling. They confirmed the furnace did not need an exchange repair and patched the inspection holes (that were not necessary!) Sorry, but as nice as these guys are personally, we will not use Harriman Heating Inc. They call us every season and give them the same answer and reason. Never heard back from Harriman about our complaints, even though we purchased a new furnace elsewhere in 2017 based upon their original recommendation?

I was satisfied with the job. He seemed to know what he was doing. He got done fairly quickly. He showed up on time. The only thing I didn't like, was about the company. Once they got my name and phone number, they kept calling me wanting me to have things done. Nagging me. I didn't appreciate that very much. That was their office, not the service man. The pricing for the service was fine. Because he had to run to Home Depot to get the part, I would grade the quality a "B." I knew what the problem was. I called them up. They said yes they could fix it. I might use this provider in the future. If I couldn't get someone I really wanted, then I probably would.

The air conditioner was breaking down. When they made the appointment with me, they couldn't come the day that they said they were going to come. They came the very next day. They were pretty good. I didn't have any complaints. They were supposed to come at Friday but they came at Saturday. They were nice and polite. Even though it was a holiday weekend, they still came out and did the service so there was no problem. They were efficient. What I paid for was for a tune-up on my air conditioner but my air conditioning wasn't working so they fixed it. I never got the tune-up but I got my air conditioner working. They were very professional. I had to call them because I waited all day. They apologized and they made sure that they came the very next day. They were on time. Their professionalism was good.

Lousy they advertised a 20 pint Tue up but what seemed like a good deal was the worst deal ever I will never use this company again thanks for nothing

Didn't proceed with service after purchasing on Angies because the company refused to provide the price per unit of Freon they would charge me. The company actually said that's not how they 'do business'! This is the variable in the total cost I would be required to pay, and without this the homeowner is open to excessive charges. I've been quoted price per lb. elsewhere, however with Harriman refusing I will not subject myself to potential gouging.

I would like to say that Jeff and Jay did a wonderful job. Very professional in everyway.

I had a technician come out to do a tune up on my air conditioner. While he was outside cleaning the unit he called me out and said the condenser motor fan was over amping and drawing a lot of power. The bearings are also wearing fast on it. It would be $600-700 for replacement. He once again tried to sell me on their maintenance agreement. I bought the house about a year ago and was told the air conditioner was less than 5 years old. I wanted to confirm if this information was correct so I asked the tech the age of the air conditioner. He looked at it and said he wasn't sure. I decided to have a second opinion on it. When the second company came out they were able to look at the serial number and tell me that the air conditioner was only 3 years old and is still covered under warranty. He also said there was something wrong with the unit but it was not the fan or the bearings. It is leaking Freon and he added some until I can obtain the warranty information and get the actual problem fixed. I no longer trust Harriman Heating to give me accurate information and will not be using them for any future transactions or service calls.