Rivertown Flooring

Our family has used Andy twice and we recommend him to everyone we know! His work is outstanding, as is his work ethic. My house is old but my floors have been restored beautifully. I only wish I could give more than 5 stars!

My floors turned out great! Very easy to work with, reasonably priced, friendly, hard working, and quick. He was able to save my floor that had laminate and plywood glued and nailed down to it. I’m very happy and would hire him again.

We are beyond pleased with Andy's exceptional work on refinishing our oak floors to a natural finish. He was so friendly and professional, and to top it all off, he was extremely knowledgeable and explained each step of the process. We would absolutely recommend working with Andy!

This is the second time we have hired RIvertown Flooring to install/finish wood flooring in our home. We could not be happier with the job that was done! Andrew is amazing and extremely talented. His knowledge and experience were the reasons we hired him again in our new home. Would not hesitate to hire him again in the future!

Andy came to our house to refinish our upstairs living space about 6 months ago and did a fantastic job. The original hardwood floors were in rough shape from previous owner's pet urine. By rough shape, I mean ROUGH shape. Andy sanded, filled, repaired, stained and the floors look beautiful! Would absolutely recommend.

Start to finish, Andy Lockwood is hands down the best in floor refinishing! After ripping up carpet throughout my home, I noticed that there was significant pet stain damage to the hardwood floors from a previous owner. I didn’t have much hope that the floors could be salvaged. I had an idea how I wanted the floors to look. Andy gave me his recommendation…which was not at all what I had originally planned for the floors. Andy’s idea exceeded my plan! The floors turned out beautifully, they are stunning. Andy is methodical and takes his time to do a thorough job. You will not be disappointed in choosing Andy from Rivertown Flooring to refinish or repair your hardwood flooring.

Andy was such a great man for our transition from tile flooring to hardwood. He was hardworking, honest and trustworthy, and completely professional. To say our job was difficult was a complete understatement but Andy, through it all, remained professional with a smile on his face. He removed more than 1000 sq/ft of tile on our main level and replaced with hardwood. We were gone during the initial removal of tile and he communicated with us a few times a day letting us know the updates, which was so helpful. After our initial consult and quote he even noticed the wood we were looking for go on sale and communicated that with us so we could save money on the overall project. Seriously, could not have found a better person for the job and would recommend to anyone and would hire him again in an instant.

Andrew came over to the house very promptly to give us an estimate. He was very professional and knowledgeable about hardwood flooring. He brought some wood samples with him too. He was very friendly but when it came to getting the job done, he didn’t mess around. Our floor looks beautiful and we love it. If you are considering getting a new wood floor or refinishing your old one, I highly recommend you give Andrew at Rivertown flooring a call. His estimate was right on and he cleaned up when he was done.

Done in 2 days. Floors look like I bought them new. He put down tarps to protect rest of floors and cleaned everything up after. I highly recommend him

We left on vacation and came home to like new wood floors!!! He did an outstanding job they look absolutely beautiful. He was detailed and even fixed a few minor issues with molding. I would definitely hire him again.

Andy did an outstanding job. He was reliable and prompt , friendly and easy to work with, and did a professional job on our floors. I would not hesitate to hire him again or recommend him to others. We appreciate the quality job he did on our floors.

EXTREMELY pleased with the price and the results. Honestly he exceed expectations. Just a nice down to earth honest guy who prides himself on great craftsmanship. Would Strongly recommend to anyone.

The floors look fabulous. They are old floors and looked awful. Now they are beautiful. He kept to his time table and I have to say everything was very clean when he was done. Andy was able to reinforce my stair railing, also. I am very happy with Andy's work.

Andy Lockwood is a true craftsman who helped unlock the beauty of my white oak hardwood which has not been touched for 58 years. Communication was smooth mostly by email and a few phone calls. I was fortunate in that Andy had an opening over the Christmas holidays. I found Andy to be extremely knowledgeable, detail oriented, hard working and reliable. He went above and beyond by making a wood sample with several stain colors my wife and daughter could choose from, vacuuming my vents out, and sanding down my shoe moulding. He accomplished the work over a weeks time. What impressed me most was how hard the work is. The equipment was heavy and awkward. Andy had all the necessary tools. The final price was quite reasonable given all the work involved.

Excellent experience! Andy treated our home with care as if it were his own. The floors are stunning! We are so pleased with our selection of Rivertown Flooring. Customer service is outstanding as well! We highly recommend Rivertown Flooring!

Andy did an amazing job! It turned out much better then I could ever have expected. He was very profetional and knowledgable. We had a tight timeline before we moved into the house and he was very accommodating. I could not be happier.

Andy is the best person you can hire. He is very detail oriented and that is important to me. The floors look amazing! It is obvious that he takes pride in his workmanship. We found Andy to be very easy to work with and the job was completed on time as promised.

After calling mid-May and leaving a detailed message regarding our refinishing needs, I waited three weeks for a response, then thinking that maybe their voice mail could possibly have malfunctioned, I left another detailed message. I have now waited an additional four weeks with no response. Having read the glowing reviews on Angie's List and listening to their voicemail where they claimed to be, in essence, the premier wood flooring business in west Michigan, I expected much more from Rivertown Flooring. At a minimum, a call explaining that they were not interested, for whatever reason, to quote the job would be expected of any professional. We are now 7 weeks delayed and starting the process again.

Absolutely excellent, bet tether than we expected. The floors look new, the squeaks are gone and the replaced wood fits and is beautiful. Honest and excellent trade professionals are keepers! If we have more work we will certainly call Andy.

They have done additional work. They did flooring in a rental property we own. It was January 2016. It went excellent. He was great as ever so we decided to use him again. They were fast. They were on time. They are very reasonable with their price. I had a really excellent experience with them. It cost between 5 and 7 thousand dollars.

The job took about a week to finish. The floors looked great for about 1 month. Then the wood turned black on the ends again. There are also multiple gaps between the boards (along the length of the boards) that were never there before. Many edges along the lengths of the boards are now raised and catch my socks. Andy said there is not much he can do but he hasn't even bothered to come back out and look for himself. End result is worse than what I started with. Also, there are still drips of sealant on my counter tops.

Andy is an exceptional contractor. He was extremely responsive and professional. He returned my initial message within the day and gave me an accurate estimate over the phone. He began work when he said he would, and was flexible with my timeline. The quality of his work is very good. My home has several holes and damaged boards that needed to be repaired or replaced, which Andy handled as part of the job. I was very pleased with the experience and would recommend him to anyone!

I don't think it could have gone any better!! We were very pleased with the entire experience! Andy was prompt with an estimate; worked us quickly into his schedule; was courteous and personable; kept us informed on details; made practical suggestions; kept the work site clean, was particular about his workmanship; stayed on-the-job until completion; and stayed true to his estimate. The floors turned out amazing! This house had been a rental and we pulled up the very stained carpet and found beachwood flooring underneath. It was in pretty rough shape. Lots of paint, water stains and even some spacing between boards that had been wet. Andy filled the spaces and assorted holes; and sanded almost every blackened area out. He replaced a couple boards and did an excellent job with that as well. He provided extra trim and made a "border" around the fireplace that looks much nicer than the original raw flooring edge. We would not hesitate to call Andy again...and would recommend him to friends.

Andy did a fantastic job of refinishing our floors. We have wood floors that are over 100 years old and Andy took great care to sand them down and refinish them. They look beautiful. Andy also took extra care to sand paint off of on set of flooring so we could put down a new stain and poly that really made the floors stand out. We still have stairs to get done ventually and when we do, we'll contact Andy to get them done right.

This is a glowing review - if you need a quick assessment, I would say that you should absolutely, hands down, use Rivertown Flooring as your hardwood refinishing contractor. For more details, see below. From the very beginning, our experience with Andy was stellar. We called Rivertown Flooring as well as a couple other hardwood refinishers in the area to get quotes. Andy answered the phone immediately, and was able to come that same day and view our home for a quote. Our house had original hardwood floors that were exposed in some areas (bedrooms, hallway, entryway) and covered in others (carpet in living room, tile in dining room). Our floors presented a number of challenges because of this. The tile in the dining room was laid directly on to the hardwood floors with thinset without any concrete board or paper barrier. This meant that when we pulled up the tile (which was all cracked from being laid so incorrectly), the thinset stayed adheared to the hardwood floor surface beneath. The living room had carpet laid over the existing hardwoods. It was only stapled to runner boards along the edges of the room, so there was no glue to remove, but many small staple/nail holes in the hardwoods beneath around the perimiter. There were also two sizable water or urine stains in one area of the living room from a previous owner. The entry way, halls and bedrooms were in decent condition, but worn and discolored in areas of high traffic. Andy took all of this into consideration for generating the quote which he provided to us the next day via email. While inspecting the house, he even took time to demonstrate tools and techniques for removing the thinset from the hardwoods in the dining room ourselves, which saved us a ton of money and time. His quote was very reasonable, and we were impressed with him enough to choose him as the contractor for this job. By the time we were ready to begin having Andy do the refinishing, it was about a month after he had given us his quote. Nonetheless, he knew immediately who I was and what house I was refering to when I called to schedule him to begin. We were anxious to begin ASAP so we could get the house listed, and happily for us Andy was able to squeeze us in a begin the next day. We were not living in the house, and had all of our things out of the areas being refinished (save an old upright piano which luckily Andy was able to work around until we had it moved out that evening). We provided him with a key to the house as well as 1/2 the invoice amount (same as quote amount) on the day he started since both my husband and I work. It took approximately 2 days of sanding / wood filling / repairs and 2 days of varnishing / drying for the work to be complete. He kept us informed of his progress and timeline, and let himself in and locked up when he left as needed which was very convenient for us. The result of his work is astonishing - we never thought that the floors would end up looking so great! All of the discoloration from the thinset on the hardwoods, water/pet stains, traffic areas, etc. was gone and each room blended seamlessly into the next despite the different conditions they had been in previously. The glossy varnish showed just how even he was able to make the floors, and the color of the natural wood was preserved and highlighted. There was no other evidence of work being done (dust, scraps, damage, etc.) - Andy left the house looking sparkling new. We paid him the other half of the invoice when completed - no surprise up charges (even though I think there was more damage repair that was done that he had initially considered for the quote). In summary, Andy did an absolutely fantastic job refinishing our floors, and we our sure to get far more than we paid in value when the house goes to sale. He was so courteous and easy to work with, and made us feel very confident with the process. Definitely money well spent! Thank you, Andy and Rivertown Flooring!!